Cisco 7931G - Unified IP Phone VoIP Reference guide

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Quick Reference
Quick Reference Card
Cisco Unified IP Phones (SIP)
7931G
Cisco Unified CME
This quick reference card is intended for Cisco
Unified IP phone users who are already
familiar with their phones. For more detailed
information on your phone and its features,
see your user guide.
Using the Quick Reference
•Complete numbered items in sequence.
•When there are bulleted items, choose only
one.
•Bolded terms identify soft keys you press.
Place a Call
To place a call, use one of the following methods:
•Lift the handset and dial the number. If you
cannot hear a dial tone, choose an available
line by pressing the line key.
•Dial the number and then lift the handset.
•Press the line button for your extension, dial
the number, and then lift the handset.
•Press any available button, dial the number,
and then lift the handset.
•Press the New Call soft key, dial the number,
and then lift the handset.
•Press a speed-dial button and then lift the
handset.
•If you have selected a number from a directory,
press the Dial soft key, and then lift the
handset.
Answer a Call
•Lift the handset.
•If you are using a headset, press the line button
to select between incoming calls.
•On the speakerphone, press the Speakerphone
button or Answer.
End a Call
•Hang up.
•If you are using a headset, press EndCall.
•On the speakerphone, press the Speakerphone
button or EndCall.
Redial a Number
•Lift handset, press Redial.
•On the speakerphone, press Redial.
Hold a Call
Press Hold or select another line.
To retrieve a call on hold, press the flashing button
or Resume.
Mute a Call
Press the Mute button.
To deactivate mute, press the Mute button again.
On the speakerphone, lift the handset.
Transfer a Call
1. Press the Trans f e r button.
2. Dial the “transfer to” number.
•Hang up or press the Trans f e r button.
•Wait for answer and announce caller.
Press the Trans f e r button to leave call. Press
Resume to reconnect to the caller.
To cancel a transfer, press EndCall then Resume to
reconnect to caller.
Directory Transfer
1. Obtain dial tone.
2. Press the Applications line button 24 and
navigate to Directories.
Or press line button 22 if it is configured as
Directories (default).
3. Search for the requested name.
4. When the requested name is selected in the
Directory, press Dial.
5. Press the Transfer button.
Call Forwarding
1. Press CFwdAll.
2. Dial “forward to” number.
3. Press # or EndCall.
To cancel call forwarding, go offhook on line, press
CFwdAll, then hang up.
Place a Conference Call
1. During a call, press the more soft key and then
the Confrn soft key to open a new line and put
the first party on hold.
2. Place a call to another number.
3. When the call connects, press the Confrn soft
key again to add the new party to the existing
call with the first party.
To establish a conference call between two callers
to a Cisco Unified IP phone, one active and the
other on hold, press the Confrn soft key.
To establish a conference call between two callers
already present on a Cisco Unified IP phone, using
separate line buttons, one active and the other on
hold, use the following method:
1. Press the Confrn soft key.
2. Press the Line button of the call you want to
add to the three-party conference.
End a Conference Call
•Hang up the handset.
•Press the EndCall soft key.
Meet-Me Conference Call
1. Obtain a Meet-Me phone number from your
system administrator.
2. Distribute the number to participants.
3. Obtain a dial tone, then press the the more >
MeetMe soft keys.
4. Dial the Meet-Me conference number.
Participants can now join the conference by
dialing in.
To end a Meet-Me conference, all participants
must hang up.

Ad Hoc Conference Call
Start a Conference Call
1. From a connected call, press Confrn. (You may
need to press the more soft key to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to
your call.
5. Repeat to add additional participants.
Remove Participants
1. Highlight the participant’s name.
2. Press Remove. You can remove participants
only if you initiated the conference.
3. To end your participation in a conference,
hang up or press EndCall.
Speed Dial
Program Speed Dial
1. Obtain dial tone.
2. Press #.
3. Press Speed-dial to start.
4. Enter number to speed dial.
5. Press Speed-dial to finish.
6. Hang up.
Call From Speed-Dial
1. Obtain dial tone.
2. Access Applications, then Directories.
3. Navigate to Speed Dial.
4. Press Select.
DND
1. Press more.
2. Press DND.
Intercom
1. Access Applications, then Directories.
2. Scroll to Speed Dial.
3. Press Intercom Speed Dial.
4. Press the Mute button to answer.
Call From Local Directories
1. Access Applications, then Directories.
2. Scroll to directory or press 4for Local
Directories.
3. Search for name.
4. Scroll to number.
5. Press Dial.
Call History
View Call History
1. Press Applications,then Directories.
2. Scroll to history list.
•Press 1 for Missed Calls.
•Press 2 for Received Calls.
•Press 3 for Placed Calls.
Call from Call History
1. Access Applications,then Directories.
2. Navigate to number.
3. Press Select.
4. Press Dial.
Clear Call History
Press Clear. Clears all history.
List of Soft Keys
Soft Key Descriptions
<< or >> Navigates to edit characters.
Use the backspace soft key to
erase digits that were entered
incorrectly.
Acct Consult your administrator on
the use of this soft key.
Callback Notifies callers that the called
line is free.
Cancel Cancels the last selection.
CFwdALL Forwards all calls.
Clear Clears directory history.
Confrn Connects callers to a conference
call.
Delete Deletes selected number.
Dial Dials the displayed number.
Directories Provides access to phone
directories.
DND Activates the Do-Not-Disturb
feature.
Down Decreases the LCD screen
contrast.
EditDial Selects a number and activates
the cursor for editing.
EndCall Ends the current call.
Exit Exits from the current selection
or screen.
Flash Provides hookflash
functionality for three-way
calling and call-waiting services
provided by the PSTN or
Centrex service.
GPickUp Selectively picks up calls coming
into a phone number that is a
member of a pickup group.
Login Provides PIN-controlled access
to restricted phone features.
Contact your local
administrator for additional
instructions.
Message Dials the local voice-mail
system.
more Scrolls through additional soft
key options (for example, use
the more soft key to locate the
DND soft key).
NewCall Opens a new line on the
speakerphone to place a call.
Ok Confirms the selection.
Park Forwards calls to a location
from which the call can be
retrieved by anyone in the
system.
Pickup Selectively picks up calls coming
into another extension.
Play Plays the ring sound sample.
Redial Redials the last number dialed.
Restore Consult your administrator on
the use of this soft key.
Resume Returns to an active call.
Save Saves the last change.
Search Initiates a search in the local
directory.
Select Selects the highlighted option.
Settings Provides access to phone
settings such as display contrast,
ring volume, and ring type.
Trnsfer Transfers selected calls to an
alternate number.
Up Increases the LCD screen
contrast.
Soft Key Descriptions