Cisco Small Business Pro SPA 504G User manual

C i sc oVoIP IP SP A504 G
S et up & User Guid e
A bou t Thi s Guid e
T hi s guide i s in t ended t o s how y ou how t o in st all y our phone and de sc ribe s how t o
u s e s ome o f t he ba s i c f un ct ion s and f ea t ure s. T he f ea t ure s a v ailable on y our phone
depend on t he ty pe o f syst em t o whi c h y our phone i s c onne ct ed .

Installing Your IP Phone
U s e t he s e pro c edure s t o in st all t he phone and c onne ct i t t o y our ne t wor k.
2
STEP 1 T urn t he phone bod y o v er t o e x po s e t he por ts on t he ba ck o f t he uni t.
C A U TIO N Do no t in s er t a t elephone line c ord in t o t he au x iliar y por t.
STEP 2 I n s er t t he long end o f t he phone c ord in t o t he hand s e t por t on t he phone
bod y t ha t i s mar k ed wi t h a phone sy mbol .
STEP 3 ( O p t ional) Rou t e t he phone c ord t hrough t he c able s lo t.
STEP 4 I n s er t t he o t her end o f t he phone c ord in t o t he por t a t t he bo tt om o f t he
hand s e t (no t s hown) .
STEP 5 ( O p t ional) Conne ct t he phone st and b y lining up t he t ab s on t he st and wi t h
t he s lo ts on t he phone bod y. S lide t he bo tt om t ab s in t o t he lower s lo ts on t he phone
bod y and ligh t l y pre ss down on t he st and . It s hould ea s il y s lide in t o t he upper st and
s lo ts. Do no t f or c e .
STEP 6 If y ou are u s ing an e xt ernal power s our c e , in s er t one end o f t he power c ord
in t o an ou t le t and in s er t t he o t her end o f t he power c ord in t o t he power por t on t he
phone bod y.
STEP 7 Conne ct y our phone t o t he ne t wor k:
• U s ing an Et herne t Conne ct ion —I n s er t one end o f t he Et herne t c able in t o t he
ne t wor k por t on t he phone bod y mar k ed ― SW. ‖ I n s er t t he o t her end o f t he Et herne t
c able in t o t he appropria t e de v i c e , s u c h a s a ne t wor k s wi tc h , on y our ne t wor k.

• U s ing a W irele ss Conne ct ion —Y ou c an u s e a Ci sc o WBP 54 G
W irele ss - G B ridge wi t h t he IP phone t o c rea t e a wirele ss
c onne ct ion be t ween t he phone and t he ne t wor k. S ee t he
WBP 54 G do c umen t a t ion on Ci sc o .c om f or more in f orma t ion ( s ee
t he li st o f lin ks a t t he end o f t hi s do c umen t ) .
STEP 8 ( O p t ional) T o pro v ide ne t wor k a cc e ss t o a P C , c onne ct one end o f an
addi t ional Et herne t c able (no t pro v ided) t o t he P C por t on t he ba ck o f t he phone
bod y. Conne ct t he o t her end o f t he Et herne t c able t o t he ne t wor k por t on y our
P C .
Aft er y our phone i s s u cc e ssf ull y c onne ct ed t o t he ne t wor k and re c ei v e s a
ba s i c c on f igura t ion , y our phone line k e ys s hould glow green (on model s
wi t h phone line k e ys ) .
O n t he SPA 504 G, y ou s hould hear a dial t one when pi ck ing up t he hand s e t
or pre ss ing t he s pea k erphone bu tt on , and t he LCD sc reen di s pla ys a phone
i c on ne xt t o t he e xt en s ion number .

Using the Call Features of the Cisco SPA504G
P la c ing a Call
T here are 2 op t ion s a v ailable t o pla c e a c all :
Li ft t he hand s e t and dial
t he number . ( T hi s me t hod
will t a k e 5 s e c ond s be f ore
i t make s t he c all)
Dial t he number and
pre ss t he ― dial ‖ s o ft k e y.
A n s wering a Call
T here are 2 op t ion s a v ailable
t o an s wer a c all .
Li ft t he hand s e t.
P re ss t he ― S pea k erphone ‖ ke y.
E nding a Call
Hang up t he Hand s e t.
P la c ing a Call on Hold
W hile on t he c all :
P re ss t he ― hold bu tt on
T o re t urn t o t he c all , pre ss t he ― hold bu tt on again .

Placing a Conference Call
Turn a call into a conference call by performing the following steps.
Step 1 During a call, press the Confrn softkey. This selects a new line and places the
other party to whom you were speaking on hold.
Step 2 Place a call to another number by using the dial pad to enter the digits of the
other party to include on the conference call.
Step 3 When the call connects, press Join to add the other party to the conference call.
Conference Call Tips
When the conference call initiator disconnects, the conference call is terminated
To place a conference call on hold, press the Hold softkey. The other parties
cannot talk among themselves. To avoid disrupting the other callers, consider
muting the call instead. To mute the call, press the MUTE button.
To place a conference call on speakerphone, press the SPEAKER button. Press
the MUTE button to mute the speakerphone. The conference parties cannot hear
you but you can hear them.
The Cisco IP Phone 504G only allows three parties in a conference call.
Call waiting calls cannot be conferenced in, the conferencing node must
establish both legs of the 3-Way conference.
B lind T ran sf erring
T hi s f ea t ure allow s y ou t o t ran sf er a c all wi t hou t s pea k ing t o t he per s on y ou
are t ran sf erring t o .
W hile on t he c all , pre ss t he ― xf er k e y ( t hi s will pla c e t he c aller on hold) .

T hen s impl y Dial t he V o IP e xt en s ion y ou require i f t ran sf erring t o s omeone
in t he o ff i c e or en t er t he mobile or landline number t o whi c h y ou wan t t o
t ran sf er t he c all .
P re ss t he ― dial ‖ s o ft k e y t o t ran sf er t he c all .
W arm T ran sf erring
T hi s allow s y ou t o s pea k t o t he per s on y ou are t ran sf erring t o prior t o t ran sf erring
t he c all .
W hile on t he c all , pre ss t he ― xf er k e y ( T hi s will pla c e t he c aller on hold) .
T hen s impl y Dial t he V o IP e xt en s ion y ou require i f t ran sf erring t o s omeone
in t he o ff i c e or en t er t he mobile or landline number t o whi c h y ou wan t t o
t ran sf er t he c all .
W hen t he s e c ond line ring s, wai t f or t he par ty t o an s wer t he c all ,
announ c e t he c aller pre ss ― xf er again t o c onne ct t he t wo par t ie s.
Hang up or end t he c all .
Call F orwarding
P re ss t he ― cf wd s o ft k e y
E n t er t he number y ou would li k e t o f orward t o and t hen hi t t he dial bu tt on
t o c on f irm . If s u cc e ssf ul will di s pla y a s Call s F orwarded on y our sc reen .
T o st op f orwarding P re ss t he - cf wd s o ft k e y.
O r
S impl y c all *72

A nd t hen en t er t he number y ou would li k e t o f orward t o and t hen hi t t he
dial bu tt on t o c on f irm . If s u cc e ssf ul i t will di s pla y a s Call s F orwarded on
y our sc reen .
A nd c all *73 t o di s able c all f orwarding
Do No t Di st urb
T o enable Do No t Di st urb hi t t he ― dnd s o ft k e y
T o di s able Do No t Di st urb hi t t he ― -dnd s o ft k e y
Acc e ss ing V oi c e Mail
P re ss
Y ou will t hen need t o en t er y our pa ss word .
O r
S impl y c all *97 f rom y our V o IP P hone and t hen en t er y our pa ss word .
Recording Unavailable Voice Message
P re ss
Y ou will t hen need t o en t er y our pa ss word .
O r

S impl y c all *97 f rom y our V o IP P hone and t hen en t er y our pa ss word .
Then press option 0 for advanced options
Then press option 1 to record your unavailable message.
Paging
Dial 222 to call all phones in the paging group.
OR
Press *80(EXT) to page a direct extension. Ex: *80103 will reach Ext: 103