Cisco SPA 303 Series User manual

Cisco Small Business
SPA 303 IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-22244-01
May 2011
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's
trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 6
Getting to Know the Cisco SPA 303 7
Softkey Buttons 9
Using Keypad Shortcuts 11
Chapter 2: Installing Your Phone 12
Before You Begin 12
Installing Your Cisco SPA 303 IP Phone 13
Connecting the Handset 13
Connecting the Power 14
Connecting Your Cisco SPA 303 to the Network 14
(Optional) Installing the Cisco SPA 303 Stand 15
(Optional) Connecting a PC to Your Cisco SPA 303 15
(Optional) Connecting Wired and Wireless Headsets 15
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall 16
Reversing the Handset Retention Tab 22
Verifying Phone Startup 23
Upgrading Your Phone’s Firmware 24
Chapter 3: Using Basic Phone Functions 25
Using Phone Hardware and Accessories 26
Using the Speakerphone 26
Using the Headset with Your IP Phone 26
Switching Between the Handset/Headset/Speakerphone During a Call 26
Adjusting Call Volume and Muting 27
Adjusting Call Volume 27
Adjusting the Ringer Volume 27
Using Mute (Cisco SPA 303) 27

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 2
Contents
Placing or Answering a Call 28
Using Hold and Resume 28
Using Mute (Cisco SPA 303) 29
Ending a Call 29
Transferring Calls 30
Performing an Attended Transfer 30
Performing an Unattended (Blind) Transfer 30
Performing an Transfer to Voicemail 31
Redialing a Number 31
Viewing and Returning Missed Calls 31
Using the Intercom 32
Forwarding Calls — Online Setup 32
Forwarding Calls — Phone-based Setup 33
Forwarding All Calls 33
Setting Do Not Disturb 33
Placing a Three-Way Conference Call 34
Using Conference Bridges 35
Conference Menu Options 35
Using the Phone Directories 37
Using Your Personal Directory 37
Using the Corporate Directory 38
Using the Call History Lists 39
Deleting All Numbers from the Missed Calls, Received Calls, or Placed Calls List 39
Accessing Voicemail 40
Recording Calls (Virtual Office Pro Users Only) 40

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 3
Contents
Chapter 4: Using Advanced Phone Features 41
Creating Speed Dials 42
Creating Speed Dials on Unused Line Buttons 42
Creating Numerical Speed Dials 42
Using Speed Dials 43
Customizing Your LCD Screen 43
Changing the LCD Screen Contrast 43
Configuring the Phone Screen Saver 43
Turning on the Screen Saver Immediately 44
Updating Your Ring Tone 45
Advanced Procedures for Technical Support Personnel 45
Viewing Status Information and Statistics 45
Rebooting, Restarting, and Resetting a Phone 46
Appendix A: Where to Go From Here 48

1
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 4
Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business IP phone.
• About This Document, page 4
• Overview of the Cisco Small Business IP Phones, page 6
• Getting to Know the Cisco SPA 303, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business IP Phone.
NOTE This document describes using the Cisco Small Business IP Phones with 8x8 Virtual
Office.

Getting Started
About This Document
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 3 Using Basic Phone Functions This chapter provides instructions
on using your phone’s basic
functions. It includes the
following sections:
Chapter 4 Using Advanced Phone Features This chapter describes how to
configure advanced features on
your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range of
resources to help you obtain the
full benefits of the Cisco SPA
30X phones. This appendix
provides link to many of these
resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones provide traditional
features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling
and accessing voice mail. Calls can be made or received with a handset, headset or over a
speaker.
IP phones also have special features not available in traditional phones. The Cisco Small
Business IP phones contain Ethernet ports, or ports that allow them to be linked to the
computer network. They also have additional Ethernet ports that allow a computer to be
connected to the network through the IP phone. Unlike traditional phones, Cisco Small
Business IP phones require a separate power source. This power adapter is included with the
phone.
TheCisco SPA 303 has the following features:
•128 X 64 monochrom LCD
•3 lines
•4 dynamic softkeys
•4-way navigations key
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 7
1
Getting to Know the Cisco SPA 303
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or
when the phone’s firmware is being updated.
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 8
1
4 Line keys Indicates phone line status. Typically when lit:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be
used).
•Flashing Orange: The phone is not
connected to the network.
5 Softkey buttons Press a softkey button to perform the action shown
on the label on the LCD screen above. See Softkey
Buttons, page 9.
6 Navigation button Press an arrow to scroll left, right, up, or down
through items shown on the LCD screen.
7 Messages button Press to access voice mail (must be set up by your
phone administrator).
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such
as call forwarding).
10 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
11 Headset button Push to turn the headset on or off. When the headset
is on, the button glows green.
12 Volume button Press +to increase the volume and -to lower the
volume of the handset, headset, speaker (when the
handset is off the phone), or ringer volume (when
the handset is on the phone).
13 Speaker button Push to turn the speaker on or off. When the speaker
is on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
# Phone Feature Description

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 9
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone model and the
phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to
view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone. You may not
have all of these softkey buttons on your phone, and you may have additional buttons that are
not listed here. For example, your phone administrator may also provide custom softkey
buttons on your phone, such as buttons that provide a speed dial to a company number, or that
access a specialized program that runs on your phone. Contact your phone administrator for
more information.
Button Function
<< or >> Move left or right through an entry without deleting characters.
add Add an entry.
apps Accesses supported 8x8 Virtual Office applications.
bxfer Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call.)
callpark Puts a call on hold at a designated “park” number. The call is parked on the line
until you unpark it or the caller disconnects. Must be configured by your phone
system administrator.
cancel Cancels any changes you have made (press before ok or save).
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
clear Clears the entry.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
confserv Dials into the 8x8 conference bridge.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the Call History list).
dial Dials a number.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 10
1
dir Provides access to phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or disable a
feature.
endCall Ends the call in progress.
exit Closes a menu.
hold Places a call on hold.
ignore Ignores an incoming call.
intercom Allows you to automatically connect to a remote extension.
join Joins the two calls in conference and drops you from the call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
option Press this button to display options. To choose the displayed option, press OK.
record Records the call in progress.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
xfer Performs a call transfer.
xfer2vm Transfers an active call to voice mail.
y/n Enters a submenu and when pressed, toggles between Yes or No to enable or
disable an option.
Button Function

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 11
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown next to the
menu or sub-menu item on the LCD screen.
For example, to change your ring settings, press the Setup button, then press 3for Settings and
2for Ring Type.
NOTE Menus and options vary depending on phone model.

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Cisco Small Business IP Phone SPA 303 User Guide (SIP) 12
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and connect it to
your network. It contains the following sections:
• Before You Begin, page 12
• Installing Your Cisco SPA 303 IP Phone, page 13
• (Optional) Mounting Your Cisco SPA 303 Phone to the Wall, page 16
• Verifying Phone Startup, page 23
• Upgrading Your Phone’s Firmware, page 24
Before You Begin
Before you install and connect your phone, verify with your phone administrator (if
applicable) that the network is ready for the phone, read the safety notices, and make sure you
have all the phone parts and documentation available.

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 13
2
Installing Your Cisco SPA 303 IP Phone
Figure 1 Cisco SPA 303 Phone Connections
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked
with a phone symbol. (labeled 5 in Figure 1).
STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 1).
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 14
2
Connecting the Power
Insert one end of the power cord into an outlet and insert the other end of the power cord into
the power port on the phone body (labeled 6 in Figure 1).
NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt
Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for
more information.
Connecting Your Cisco SPA 303 to the Network
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW”
(labeled 3 in Figure 1).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch,
on your network.
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP
phone to a Wireless-G network instead of the wired local network.
NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-G
Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See
Appendix A, “Where to Go From Here,” for a list of documents and locations.
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the
back of the IP phone base station into the slot marked “SW.”
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.
STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 15
2
(Optional) Installing the Cisco SPA 303 Stand
NOTE Do not attach the desk stand if you want to mount the phone to the wall.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 1) and lightly
press down on the stand. It should easily slide into the upper stand slots. Do not force.
(Optional) Connecting a PC to Your Cisco SPA 303
To connect a PC to your phone (optional):
NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not
provided) to the PC port on the back of the phone body (labeled 2 in Figure 1.)
STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.
(Optional) Connecting Wired and Wireless Headsets
The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported
models, contact your reseller. Additional information can be found at the manufacturer’s
websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection. Consult the
documentation for your particular headset for more information.

Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 16
2
In general, to connect a headset. connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone as shown in the following graphic:
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 17
2
Figure 2 MB100 Wall Mount Kit

Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 18
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the
phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after
installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.