Cisco SPA 303 Series User manual

Cisco Small Business
SPA 303 IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-22244-01
May 2011
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's
trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 6
Getting to Know the Cisco SPA 303 7
Softkey Buttons 9
Using Keypad Shortcuts 11
Chapter 2: Installing Your Phone 12
Before You Begin 12
Installing Your Cisco SPA 303 IP Phone 13
Connecting the Handset 13
Connecting the Power 14
Connecting Your Cisco SPA 303 to the Network 14
(Optional) Installing the Cisco SPA 303 Stand 15
(Optional) Connecting a PC to Your Cisco SPA 303 15
(Optional) Connecting Wired and Wireless Headsets 15
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall 16
Reversing the Handset Retention Tab 22
Verifying Phone Startup 23
Upgrading Your Phone’s Firmware 24
Chapter 3: Using Basic Phone Functions 25
Using Phone Hardware and Accessories 26
Using the Speakerphone 26
Using the Headset with Your IP Phone 26
Switching Between the Handset/Headset/Speakerphone During a Call 26
Adjusting Call Volume and Muting 27
Adjusting Call Volume 27
Adjusting the Ringer Volume 27
Using Mute (Cisco SPA 303) 27

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 2
Contents
Placing or Answering a Call 28
Using Hold and Resume 28
Using Mute (Cisco SPA 303) 29
Ending a Call 29
Transferring Calls 30
Performing an Attended Transfer 30
Performing an Unattended (Blind) Transfer 30
Performing an Transfer to Voicemail 31
Redialing a Number 31
Viewing and Returning Missed Calls 31
Using the Intercom 32
Forwarding Calls — Online Setup 32
Forwarding Calls — Phone-based Setup 33
Forwarding All Calls 33
Setting Do Not Disturb 33
Placing a Three-Way Conference Call 34
Using Conference Bridges 35
Conference Menu Options 35
Using the Phone Directories 37
Using Your Personal Directory 37
Using the Corporate Directory 38
Using the Call History Lists 39
Deleting All Numbers from the Missed Calls, Received Calls, or Placed Calls List 39
Accessing Voicemail 40
Recording Calls (Virtual Office Pro Users Only) 40

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 3
Contents
Chapter 4: Using Advanced Phone Features 41
Creating Speed Dials 42
Creating Speed Dials on Unused Line Buttons 42
Creating Numerical Speed Dials 42
Using Speed Dials 43
Customizing Your LCD Screen 43
Changing the LCD Screen Contrast 43
Configuring the Phone Screen Saver 43
Turning on the Screen Saver Immediately 44
Updating Your Ring Tone 45
Advanced Procedures for Technical Support Personnel 45
Viewing Status Information and Statistics 45
Rebooting, Restarting, and Resetting a Phone 46
Appendix A: Where to Go From Here 48

1
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 4
Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business IP phone.
• About This Document, page 4
• Overview of the Cisco Small Business IP Phones, page 6
• Getting to Know the Cisco SPA 303, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business IP Phone.
NOTE This document describes using the Cisco Small Business IP Phones with 8x8 Virtual
Office.

Getting Started
About This Document
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 3 Using Basic Phone Functions This chapter provides instructions
on using your phone’s basic
functions. It includes the
following sections:
Chapter 4 Using Advanced Phone Features This chapter describes how to
configure advanced features on
your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range of
resources to help you obtain the
full benefits of the Cisco SPA
30X phones. This appendix
provides link to many of these
resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones provide traditional
features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling
and accessing voice mail. Calls can be made or received with a handset, headset or over a
speaker.
IP phones also have special features not available in traditional phones. The Cisco Small
Business IP phones contain Ethernet ports, or ports that allow them to be linked to the
computer network. They also have additional Ethernet ports that allow a computer to be
connected to the network through the IP phone. Unlike traditional phones, Cisco Small
Business IP phones require a separate power source. This power adapter is included with the
phone.
TheCisco SPA 303 has the following features:
•128 X 64 monochrom LCD
•3 lines
•4 dynamic softkeys
•4-way navigations key
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 7
1
Getting to Know the Cisco SPA 303
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or
when the phone’s firmware is being updated.
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 303 User Guide (SIP) 8
1
4 Line keys Indicates phone line status. Typically when lit:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be
used).
•Flashing Orange: The phone is not
connected to the network.
5 Softkey buttons Press a softkey button to perform the action shown
on the label on the LCD screen above. See Softkey
Buttons, page 9.
6 Navigation button Press an arrow to scroll left, right, up, or down
through items shown on the LCD screen.
7 Messages button Press to access voice mail (must be set up by your
phone administrator).
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such
as call forwarding).
10 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
11 Headset button Push to turn the headset on or off. When the headset
is on, the button glows green.
12 Volume button Press +to increase the volume and -to lower the
volume of the handset, headset, speaker (when the
handset is off the phone), or ringer volume (when
the handset is on the phone).
13 Speaker button Push to turn the speaker on or off. When the speaker
is on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
# Phone Feature Description