Cisco Unified 6921 Instruction manual

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Cisco IP Phone 6921
Quick User Guide
UNIVERSITY OF WINNIPEG
515 Portage Ave,
Winnipeg
February 2011

Cisco IP Phone 6921 User Guide
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Phone Model
Cisco Unified IP Phone 6921 Overview

Cisco IP Phone 6921 User Guide
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Call Operations
Answering Calls
To answer a call
Lift the handset OR
Press flashing amber line button OR
Select Answer softkey
Second incoming call will be directed to voice
message system.
Placing Calls
To place a call
Lift handset then dial number OR
Press line button or speaker button
then dial number
Dial 4digits for internal calls
Dial 8+ number for external calls
Dial 8 1 + Long Distance number
Redial
To redial last number
Hold
Press Redial softkey
To put callers on hold and resume calls
Press Hold button
To resume:
Press flashing green line button OR
Resume softkey.

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Transfer
To send your call to another number
With a caller on the line:
Press Transfer button
Enter the recipient’s extension number
Press Transfer button again (before or after
recipient answers) to complete the transfer.
Forward All
To redirect incoming calls to another number
Press Fwd All softkey
Enter the destination number OR
Select Messages button to forward all
calls to voicemail
To cancel:
Press Fwd OFF softkey
Conference
To establish a conference call with up to 6
participants
With a caller is on the line:
Press Conference button (caller is placed
on hold)
Enter participant’s phone number
Speak privately before joining the parties
Press Conference button again to join
participants to conference call
Repeat steps to add additional participants
During the conference, press Details softkey to view
and remove participants. The controller is indicated by
*and has the ability to remove participants on the call
by selecting Remove softkey.

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Mute
To turn mute ON and OFF
While on call, press Mute button
Mute LED turns solid red.
To turn OFF:
Press Mute button
Divert
To send or redirect calls to voice message system
At the ringing phone:
Press Divert softkey
Directory
To use personal and corporate directory and place
calls to coworkers.
Press Contacts button and press 2
Use your keypad to enter full or partial name
Press Search softkey
Select the listing then press Dial softkey
Personal Directory must be configured via web
browser first.

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Call History
Speed Dials
To view your call history: Missed, Placed or All calls
Press Applications button
Select Call History by pressing 1
To view Missed calls only
Press Applications button
Select Missed softkey
To view Placed calls only
When phone is idle, press the up arrow on
Navigation bar
To use speed dials (must be programmed via web
browser first)
When phone is idle, press the down arrow on
Navigation bar to see already pre-programmed
speed dials
Select Dial softkey