Cisco Expansion Module 7914 User manual

Phone Guide
Cisco IP Phone 7914
Expansion Module
Including License and Warranty
1Introducing the Cisco IP Phone 7914 Expansion
Module
2Installing the 7914 Expansion Module
3Features of the 7914 Expansion Module
4Using the 7914 Expansion Module
5Troubleshooting the 7914 Expansion Module
6Technical Specifications for the
7914 Expansion Module
7Where to Find More Information
8Obtaining Technical Assistance
9Cisco One-Year Limited Hardware
Warranty Terms

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1 Introducing the
Cisco IP Phone 7914 Expansion
Module
The Cisco IP Phone 7914 Expansion Module attaches to your
Cisco IP Phone 7960G, adding 14 extra line appearances or
programmable buttons to your phone. The programmable
buttons can be configured for speed dial numbers or to access
phone services. You can attach one or two Expansion Modules
to your Cisco IP Phone 7960G.
Figure 1 Cisco IP Phone 7960G with 2 Expansion Modules
Before You Begin
Before you begin installing your 7914 Expansion Module, read
each of these sections:
•Package Contents, page 3
•Footstand Kits, page 3
•Additional Equipment, page 3
•Safety Information, page 4
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Package Contents
Make sure that your package includes the following items:
•One Cisco IP Phone 7914 Expansion Module
•One interface cable
•this Cisco IP Phone 7914 Expansion Module Phone Guide
Footstand Kits
In addition to the items in the package, you also need a
Footstand Kit (separate orderable item). If you are attaching
one 7914 Expansion Module, you need the single Footstand
Kit. If you are attaching two 7914 Expansion Modules, you
need the double Footstand Kit. The Footstand Kit contains:
•One support bar (single with one thumbscrew, or double
with two thumbscrews)
•One footstand
Additional Equipment
You also need the following equipment.
•Small flat head screwdriver—for use during the installation
•Power supply unit—depending on how many
Expansion Modules you are installing and how your
Cisco IP Phone 7960G is powered, you will require power
supply unit(s) as follows:
Power over the Ethernet to
your Cisco IP Phone 7960G
With one or two Expansion
Modules, you need a power
supply unit (separate
orderable item).

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Safety Information
The following safety warnings are for the
7914 Expansion Module. Read these notices before you install
or use the 7914 Expansion Module. For translated warnings,
refer to the Regulatory Compliance and Safety Information for
the Cisco IP Phone 7900 Series.
Installing and Using Your 7914 Expansion Module
Read the following safety notices before installing or using your
7914 Expansion Module:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation
that could cause bodily injury. Before you work on any
equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at
the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you
connect the system to its power source.
Local power to your
Cisco IP Phone 7960G
With one Expansion Module,
you do not need a power
supply unit.
With two Expansion
Modules, you need a power
supply unit (separate
orderable item).
Note Use of a non-Cisco certified power supply unit might
not work and voids the 7914 Expansion Module
product warranty.

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Warning Ultimate disposal of this product should be
handled according to all national laws and
regulations.
Warning Do not work on the system or connect or
disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety
extra low voltage (SELV) circuits to telephone
network voltage (TNV) circuits. LAN ports contain
SELV circuits, and WAN ports contain TNV
circuits. Some LAN and WAN ports use RJ-45
connectors. Use caution when connecting cables.
Using an External Power Supply
The following warnings apply when you use the external power
supply with the 7914 Expansion Module:
Warning This product relies on the building's installation
for short-circuit (over current) protection. Ensure
that a fuse or circuit breaker no larger than 120
VAC, 15A U.S. (240 VAC, 10A international) is used
on the phase conductors (all current-carrying
conductors).
Warning The device is designed to work with TN power
systems.
Warning The plug-socket combination must be accessible
at all times because it serves as the main
disconnecting device.

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Warning The power supply must be placed indoors.
Caution Only use the specified Cisco-approved power
supply on this product.
2 Installing the
7914 Expansion Module
Note To ensure a successful installation of the
7914 Expansion Module, make sure you have read the
entire “Before You Begin” section on page 2.
To install the 7914 Expansion Module, perform the following
steps.
1. Remove the Footstand from the Cisco IP Phone 7960G.
2. Connect the Support Bar to the Cisco IP Phone 7960G.
3. Connect the 7914 Expansion Module to the Support Bar.
4. Connect the Interface Cable.
5. Connect the Power Supply.
6. Connect the Footstand.
Refer to the detailed instructions and corresponding
illustrations that follow for each of these high-level steps.
Caution To ensure a successful installation, verify with your
system administrator that your phone is ready for
the 7914 Expansion Module and that
Cisco CallManager is installed and configured for
the 7914 Expansion Module. Make sure that you
have all of the parts that you need (see the “Before
You Begin” section on page 2).

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Remove the Footstand from the
Cisco IP Phone 7960G
Refer to Figure 2 and the steps that follow.
Figure 2 Removing the Footstand
Step 1 Unplug the Cisco IP Phone 7960G network and power
connections.
Step 2 Unplug the handset, and unplug the headset if one is
attached to the phone.
Step 3 Turn the Cisco IP Phone 7960G over and lay it on a
protected flat surface to prevent it from being
scratched.
Step 4 Locate the two foot pins on the footstand.
Step 5 Use a flat head screwdriver to carefully push on one of
the foot pins to release it. Then carefully push on the
other foot pin to release it.
Note You may have to lift and hold the
Cisco IP Phone to support it when pushing the
foot pins. When pushing on the footpins, push
away from your body.
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Step 6 Lift off the footstand and store it separately.
Connect the Support Bar to the
Cisco IP Phone 7960G
Refer to Figure 3 and the steps that follow.
Figure 3 Connecting the Support Bar
Step 1 Position the support bar on the back of the
Cisco IP Phone 7960G so that it fits flush with the
phone.
Step 2 Locate the two connector pins.
Step 3 Use a flat head screwdriver to carefully push each of the
connector pins so that the support bar is firmly fastened
to the Cisco IP Phone 7960G.
Connect the 7914 Expansion Module to the
Support Bar
Refer to Figure 4 and the steps that follow.

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Figure 4 Connecting the Expansion Module
1Open slots on the 7914 Expansion Module
2Hooks on the support bar
3Insert and rotate the 7914 Expansion Module into the
support bar
4Tighten the thumbscrews

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Step 1 Position the phone so that the front of the phone is
facing up.
Step 2 Line up the two open slots on the bottom of the
7914 Expansion Module with the two hooks on the
support bar.
Step 3 Insert the hooks into the slots and then rotate the top
of the 7914 Expansion Module into the support bar so
that it rests flush with the bar.
Step 4 Tighten the thumbscrew on the back of the
7914 Expansion Module.
Note If you are installing two Expansion Modules,
repeat Steps 2 and 3 for the second Expansion
Module.
Connect the Interface Cable
Refer to the following table, which depicts the “in” and “out”
icons on the AUX jacks, and to Figure 5 and the steps that
follow.
Note On your Cisco IP Phone 7960G or
7914 Expansion Module, the AUX jack may be
labelled RS-232. In this case read “RS-232 jack” for
AUX jack in Figure 5 and Steps 1 – 4 in this section.
In icon Out icon

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Figure 5 Connecting the Interface Cable
Step 1 Plug one end of the interface cable into the jack labeled
AUX on the Cisco IP Phone 7960G.
Step 2 Plug the other end of the interface cable into the AUX
jack with the “in” icon underneath on the
7914 Expansion Module.
Note If you are installing a second
7914 Expansion Module, continue with Steps
3and 4. Otherwise go to the “Connect the
Power Supply” section on page 12.
1Interface cable connection to the AUX jack on the
Cisco IP Phone 7960G
2Interface cable connection to the AUX jack labeled with
the “in” icon on Expansion Module 1
3Second interface cable connection to the AUX jack labeled
with the “out” icon on Expansion Module 1
4Second interface cable connection to the AUX jack labeled
with the “in” icon on Expansion Module 2

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Step 3 Plug one end of the second interface cable into the AUX
jack with the “out” icon underneath on the first
Expansion Module.
Step 4 Plug the other end of the second interface cable into the
AUX jack with the “in” icon underneath on the second
Expansion Module.
Connect the Power Supply
Refer to Figure 6 and the steps that follow.
Figure 6 Connecting the Power Supply
1Power supply connector on the back of the
Expansion Module

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Step 1 Depending on how your Cisco IP Phone 7960G is
powered, perform one of the following actions:
•If your Cisco IP Phone 7960G is powered over the
Ethernet and:
– you have one Expansion Module—connect the
power supply unit to the AC adapter port on
the Expansion Module and plug the other end
into a standard electrical power outlet in the
wall.
– you have two Expansion Modules—connect
the power supply unit to the AC adapter port
on the Expansion Module closest to the
Cisco IP Phone 7960G and plug the other end
into a standard electrical power outlet in the
wall.
•If your Cisco IP Phone 7960G is powered with a
power supply unit and:
– you have one Expansion Module—reconnect
the original Cisco IP Phone 7960G power
supply unit to the AC adapter port on the
Cisco IP Phone and plug the other end into a
standard electrical power outlet in the wall.
– you have two Expansion Modules, connect a
second power supply unit to the AC adapter
port on the Expansion Module closest to the
Cisco IP Phone 7960G and plug the other end
into a standard electrical power outlet in the
wall.
Step 2 Reconnect the Cisco IP Phone 7960G handset and
network connection.

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Connect the Footstand
Refer to Figure 7 and the steps that follow.
Figure 7 Connecting the Footstand
Step 1 Locate the three hooks on the footstand.
Step 2 Position the hooks so that they align with the two open
slots on the support bar.
Note There are four positions in each of the three
sets of open slots on the support bar. This lets
you choose the angle of the footstand.
Step 3 Insert the footstand hooks into the support bar and
push in slightly to make the connection.
1Slots on the support bar
2Hooks on the footstand
3Insert and rotate footstand to connect to support bar

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Start Up Sequence
After the 7914 Expansion Module is installed, upon startup the
buttons all show a steady red light. Then the LCD screen
refreshes and the buttons all go off and any line appearances are
displayed in the LCD screen. You can then start using the
Expansion Module.
3 Features of the
7914 Expansion Module
The 7914 Expansion Module includes the following features.
1Phone screen—Displays the phone number, speed dial
number (or name or other text label), phone service, or
Privacy assigned to each button. Icons indicating line
status appear and function the same as those on the
Cisco IP Phone 7960G to which it is attached.

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4 Using the 7914 Expansion Module
The 7914 Expansion Module functions as a line appearance or
programmable button module, allowing you to keep track of
calls in progress, calls on hold, and calls requiring transfer, or to
access phone services. All call functions, such as answering a
call, placing a call on hold, transferring a call, and so on, are
performed from the Cisco IP Phone 7960G. Refer to the phone
guide for your Cisco IP Phone 7960G for instructions about
using your phone.
Here is a typical scenario when using the Cisco IP Phone 7960G
and 7914 Expansion Module combination.
You receive a call for your Director at extension 12345. You
look at your 7914 Expansion Module and see that your
Director has a call in progress with another party and also has
another call on hold. Looking down the
7914 Expansion Module screen, you note that another manager
in your group has just completed a call and could possibly assist
the incoming caller. You consult briefly with the incoming caller
and then transfer the call to the manager.
To configure speed dial numbers or program buttons to access
phone services, see the “Configuring the Buttons on Your
7914 Expansion Module” section on page 17.
2Lighted Buttons—14 buttons. Each button corresponds to
one line (just like on the Cisco IP Phone 7960G). The
lights beneath each button indicate the state of the
corresponding line as follows:
Line available: light off
Line in use by you: steady green light
Line in use by someone else: steady red light
Line ringing: flashing amber light
You have a call on hold: flashing green light
Someone else has a call on hold: flashing red light
Call transfer: steady green light

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Keeping Your Call Information Private
If Privacy is programmed for one of your buttons, you can keep
your call information private from users who share your lines.
If you see a button labeled “Privacy,” then this feature has been
enabled for you by your system administrator. You toggle
privacy on and off by pressing the Privacy button when
receiving an incoming call. In addition, with Privacy enabled,
other shared lines are blocked from joining your calls. Refer to
the phone guide for your Cisco IP Phone 7960G for more
information.
Configuring the Buttons on Your
7914 Expansion Module
Similar to your Cisco IP Phone 7960G, you can configure speed
dial numbers or program buttons to access phone services on
the 7914 Expansion Module. Before you can do this, ask your
system administrator for the following information to access
your Cisco IP Phone User Options web page:
•the URL
•your user name and password
After you have this information, you can configure your speed
dial numbers or program buttons to access phone services.
The following table describes how to configure speed dial
numbers or program buttons to access phone services.

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Adjusting the Contrast
Similar to your Cisco IP Phone 7960G, you can adjust the
contrast on the 7914 Expansion Module.
If you want to... Then
Configure speed
dial buttons
Log in to your User Options web pages
using the URL, username, and password
provided by your system administrator.
From the general menu, select your
device type (phone model) in the “Select
a device” drop-down list. Then choose
Add/Update your Speed Dials from the
main menu.
Enter a phone number and label for each
available speed dial button.
Note Do not set up 911 as a speed dial
number on the 7914 Expansion
Module.
Click Update.
Program buttons to
access phone
services.
Phone services can
include, for
example, weather,
stock quotes, or
corporate
calendars and
directories.
Check with your system administrator to
see if this option is enabled for you.
Log in to your User Options web pages
using the URL, username, and password
provided by your system administrator.
From the general menu, select your
device type (phone model) in the “Select
a device” drop-down list. Then choose
Add/Update your Service URL buttons
from the main menu.
For each available Service URL button,
select a phone service and enter a text
label.
Click Update.

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The following table describes how to adjust the contrast.
5 Troubleshooting the
7914 Expansion Module
The following table might help you if you are having difficulty
using your 7914 Expansion Module.
If you want to... Then...
Adjust the contrast on
your
7914 Expansion Module
Choose Settings >Contrast, and
then press the Select softkey.
Choose Expansion Module(s).
Press the Up and Down softkeys
to obtain the desired contrast.
If you have a second Expansion
Module, press Next, and then
adjust the contrast.
Press the Exit softkey to accept
and save your changes.
Problem Solution
No display on the
7914 Expansion Module
•Verify that all of the cable
connections are correct.
•Verify that you have power to
the
7914 Expansion Module(s).
Buttons on the first
7914 Expansion Module
are all red.
Verify with your system
administrator that your
7914 Expansion Module is
defined in Cisco CallManager.
Buttons on the second
7914 Expansion Module
are all amber.
Verify with your system
administrator that your
7914 Expansion Module is
defined in Cisco CallManager.

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If you are experiencing other difficulties, contact your system
administrator.
6 Technical Specifications for the
7914 Expansion Module
This section provides the physical and operating environment
specifications for the Cisco IP Phone 7914 Expansion Module,
as well as the regulatory compliance information.
Physical and Operating Environment
Specifications
Specification Value or Range
Operating
Temperature
32 to 104°F (0 to 40°C)
Operating relative
humidity
10 to 95% (noncondensing)
Storage
temperature
14 to 140°F (-10 to 60°C )
Height 203 mm, 8.0 in.
Width 121 mm, 4.75 in.
Depth 51 mm, 2.0 in.
Weight 366 g, 0.82 lb.
Power 48 VDC, 40mA max