Cisco 8800 Series User manual

Your Phone
•The Cisco IP Phone 8800 Series, on page 1
•New and Changed Information, on page 2
•Phone Setup, on page 8
•Protect Your Video Phone Camera, on page 15
•Activate and Sign In to Your Phone, on page 16
•Self Care Portal, on page 18
•Buttons and Hardware, on page 20
•Accessibility Features for the Cisco IP Phone 8800 Series, on page 29
•Phone Firmware and Upgrades, on page 38
•Energy Savings, on page 39
•Phone Line Modes, on page 39
•Additional Help and Information , on page 41
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly
secure voice communications.
Figure 1: The Cisco IP Phone 8800 Series
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The following table shows the major hardware features of the Cisco IP Phone 8800 Series.
Table 1: Cisco IP Phone 8800 Series Major Features
8865NR886588618851NR8851884588418811Features
ColorColorColorColorColorColorColorGrayscaleScreen
22211000USB Ports
YesYesNoNoNoYesNoNoBuilt-in
Camera
NoYesYesNoNoNoNoNoWi-Fi
NoYesYesNoYesYesNoNoBluetooth
NoYesYesNoYesYesNoNoCisco
Intelligent
Proximity
Your phone must be connected to a network and configured to connect to a call control system. The phones
support many functions and features, depending on the call control system. Your phone may not have all
functions available, based on the way your administrator has set up the phone.
To make or receive a video call, you must use the Cisco IP Phone 8845, 8865, or 8865NR. The other phones
in the Cisco IP Phone 8800 Series only support audio calls.
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone does not display any additional features.
To check which phone model you have, press Applications and select Phone information. The Model
number field shows your phone model.
You should save the box and packaging for the Cisco IP Phone 8845, 8865, and 8865NR. The cameras on
these phones are fragile. If you move the phone, we recommend that you pack the phone into the original box
to protect the camera. For more information, see Protect Your Video Phone Camera, on page 15.
Note
Feature Support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your administrator.
New and Changed Information
You can use the information in the following sections to understand what has changed in the document. Each
section contains the major changes.
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Your Phone
Feature Support

New and Changed Information for Firmware Release 12.8(1)
Table 2: New and Changed Information for Firmware Release 12.8(1)
New or Changed ContentFeature
Mark Your Calls as Spam
Turn Off the Lower Your Voice Alert
Feature control changes
Replace Your Existing Phone with a New Phone, on
page 14
Phone Data Migration
Sign into Extension Mobility with Your Cisco
Headset, on page 17
Associate Your Headset with Your User Information
Simplify Extension Mobility Login with a Cisco
Headset 500 Series
New and Changed Information for Firmware Release 12.7(1)
The following table shows the changes made for Firmware Release 12.7(1).
Table 3: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.7(1)
Updated SectionRevision
Mark Your Calls as SpamUpdated for mark a call as unwanted
Change the WallpaperUpdated for wallpaper support on key expansion
modules.
Turn Off the Lower Your Voice AlertUpdated for Lower your voice.
Energy Savings, on page 39
Turn Off the Select Key LED for Energy Save Mode
Updated for Select Key LED and Energy Savings.
Enable Electronic Hookswitch Control on Your PhoneUpdated for E-hook.
Headsets
Supported Accessories
Cisco Headset 700 Series
Cisco Headset 730 Buttons and Hardware
Cisco Headset Customization and subsections for
Cisco Headset 700 Series Customization
Updated for Cisco Headset 730 support
Answer a Call Within Your Hunt GroupUpdated for hunt group calls on Call Alert
Erase All Bluetooth PairingsCisco Headset 500 Series Firmware Release 1.5
Change
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New and Changed Information for Firmware Release 12.8(1)

Updated SectionRevision
In certain circumstances, users who dialed a number
that was busy received the reorder tone. With this
release, the user hears the busy tone.
Updated the LED states, based on the line mode:
Softkey, Line, and Feature Buttons, on page 23
New section Phone Icons, on page 24
Updated Enhanced Line Mode, on page 40 for string
change.
General changes
New and Changed Information for Firmware Release 12.6(1)
All references into Cisco Unified Communications Manager documentation have been updated to support all
Cisco Unified Communications Manager releases.
The following table shows the changes made for Firmware Release 12.6(1).
Table 4: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.6(1)
Updated SectionRevision
Normal Line Mode, on page 40Updated for improved Session line mode
Enhanced Line Mode, on page 40Updated for improved Enhanced line mode
New and Changed Information for Firmware Release 12.5(1)SR3
All references into Cisco Unified Communications Manager documentation have been updated to support all
Cisco Unified Communications Manager releases.
The following table shows the changes made for Firmware Release 12.5(1)SR3.
Table 5: Cisco IP Phone 8800 User Guide Revisions for Firmware Release 12.5(1)SR3
Updated SectionRevision
Reset Cisco Headset Settings from Your PhoneAdded support for Reset Headset Settings
Phone Keypad Characters, on page 22New topic
Share a Network Connection with Your Phone and
Computer, on page 10
New topic
Protect Your Video Phone Camera, on page 15New topic
New and Changed Information for Firmware Release 12.5(1)SR2
No user guide updates were required for Firmware Release 12.5(1)SR2.
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Your Phone
New and Changed Information for Firmware Release 12.6(1)

Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware
Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.
New and Changed Information for Firmware Release 12.5(1)SR1
The following table describes changes to this book to support Firmware Release 12.5(1)SR1.
Table 6: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.5(1)SR1.
Updated SectionRevision
Cisco Headset 500 SeriesCisco Headset 561 and 562
Cisco Headset 560 Series MultibaseCisco Headset 561 and 562 Multibase
Intercom CallsWhisper Paging on Cisco Unified Communications
Manager Express
Chinese Language Support, on page 27Chinese Language Support
Connect with Activation Code Onboarding, on page
12
Connect with Activation Code Onboarding
Audio Path SelectionDisable handset so audio path can be kept on headset
New and Changed Information for Firmware Release 12.1(1)SR1
The following table describes changes to this book to support Firmware Release 12.1(1)SR1.
Table 7: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.1(1)SR1.
Updated SectionRevision
Enhanced Line Mode, on page 40Updated for Simplified Line Label and Incoming Calls
in Enhanced Line Mode.
Cisco IP Phone 8800 Key Expansion ModuleUpdated for Cisco Wallpaper on Key Expansion
Modules.
New and Changed Information for Firmware Release 12.1(1)
The following table describes changes to this book to support Firmware Release 12.1(1).
Table 8: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.1(1).
Updated SectionRevision
Cisco Headset 500 Series and Cisco Headset 521 and
522 Controller Buttons and Hardware
Updated for Cisco Headset 521 and 522.
View Your Recent CallsUpdated for Call History.
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New and Changed Information for Firmware Release 12.5(1)SR1

Updated SectionRevision
Accessibility Features for the Cisco IP Phone 8800
Series, on page 29 and the included sections such as
Voice Feedback, on page 35
Enable Voice Feedback from Accessibility
Adjust Voice Speed
Added for Accessibility enhancements
Enhanced Line Mode, on page 40Updated for Incoming Call Notifications and Call
Alert.
Cisco Headset 500 Series
Test Your Microphone
Adjust Your Speaker Sidetone
Adjust Your Bass and Treble
Adjust Your Microphone Volume
Updated for Cisco Headset 531 and Cisco Headset
532.
Make a Call with a Speed-Dial ButtonUpdated for Speed Dial navigation.
Add a Speed Dial Button from Your Phone
Modify a Speed Dial Button from Your Phone
Delete a Speed Dial Button from Your Phone
Updated for Speed Dial Button.
New and Changed Information for Firmware Release 12.0(1)
The following table describes changes to this book to support Firmware Release 12.0(1).
Table 9: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.0(1).
Updated SectionRevision
Cisco IP Phone 8800 Key Expansion ModuleUpdated for new key expansion module
New and Changed Information for Firmware Release 11.7(1)
The following table describes changes to this book to support Firmware Release 11.7(1).
Table 10: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.7(1).
Updated SectionRevision
Video CallsUpdated for video call enhancements
Badged Icons, on page 26
Phone Screen Features, on page 24
Enhanced Line Mode, on page 40
Updated for new user experience
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Your Phone
New and Changed Information for Firmware Release 12.0(1)

New and Changed Information for Firmware Release 11.5(1)SR1
The following table describes changes to this book to support Firmware Release 11.5(1)SR1.
Table 11: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1.
Updated SectionRevision
The Cisco IP Phone 8800 Series, on page 1
Set Up Wi-Fi Client, on page 10
Buttons and Hardware, on page 20
Supported Accessories
Updated for Cisco IP Phone 8865NR support
Stop Your VideoUpdated for Video with Closed Shutter
Turn On Do Not Disturb
Prioritized Calls
Answer a Priority Call
Updated for MLPP and Do not disturb support
Set Up Wi-Fi Client, on page 10
Connect to a Preconfigured Wi-Fi Network, on page
11
Updated for Wi-Fi sign support
New and Changed Information for Firmware Release 11.5(1)
The following table describes changes to this book to support Firmware Release 11.5(1).
Table 12: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1).
Updated SectionRevision
•Differences Between Phone Calls and Lines , on
page 26.
•Ignore a Call.
•Decline a Call.
•Phone Line Modes, on page 39.
•Normal Line Mode, on page 40.
•Enhanced Line Mode, on page 40.
Updated the following sections for Enhance Line
Mode.
Phone Firmware and Upgrades, on page 38Added the following section for Postpone a Phone
Upgrade
Turn On Do Not DisturbRevised the following section for Do Not Disturb
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Your Phone
New and Changed Information for Firmware Release 11.5(1)SR1

Updated SectionRevision
Connect to a Preconfigured Wi-Fi Network, on page
11
Added Connect to a Pre-Configured Wi-Fi Network
New and Changed Information for Firmware Release 11.0
The following table describes changes to this book to support Firmware Release 11.0.
Table 13: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0.
Updated SectionRevision
Change the Font Size.Removed references to specific font size.
Add Yourself to a Call on a Shared LineUpdated the following section for improved Barge
and Merge support.
Report All Phone Issues , on page 42Revised the following section for the improved
Problem Report Tool support.
Turn On Do Not DisturbAdded new icon to the following section for Do Not
Disturb(DND).
Connect to Expressway, on page 13Updated the following section for Welcome screen.
Phone Setup
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,
contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Your Phone
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Your Phone
New and Changed Information for Firmware Release 11.0

Figure 2: Adjust the Handset Rest
Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera,
you can change the angle to improve the camera view.
Procedure
Step 1 Hold the receiver in the cradle with one hand.
Step 2 Move the footstand with the other hand to change the angle.
Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion
module are stable.
Step 4 (Optional) Press Self-view to check the camera angle.
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Your Phone
Change the Viewing Angle of Your Phone

Connect to the Network
You need to connect the phone to the network.
• Wired network connection—The phone is plugged into the network with an Ethernet cable.
• Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using
Wi-Fi.
After connecting the phone to the network, your phone may be set up for:
• Virtual Private Network (VPN)—Your phone connects to a protected network.
• Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote
Access Through Expressway and you connect your phone to the network, it connects to the Expressway
server.
Share a Network Connection with Your Phone and Computer
Both your phone and your computer must connect to your network to function. If you only have one Ethernet
port, then your devices can share the network connection.
Before you begin
Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use
it.
Procedure
Step 1 Connect the phone SW port to the LAN with an Ethernet cable.
Step 2 Connect your computer to the phone PC port with an Ethernet cable.
Set Up Wi-Fi Client
The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network. You need a power adapter to power the
phone. The Cisco IP Phone 8865NR cannot be used with a Wi-Fi network.
The phone PC port is disabled when Wi-Fi is enabled on your phone.
Note
Before you begin
Your administrator needs to configure settings on the call control system to enable Wi-Fi access.
Procedure
Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable.
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Your Phone
Connect to the Network

Step 2 Press Applications .
Step 3 Navigate to Admin settings >Network setup >Wi-Fi client setup >Wi-Fi sign in access.
Step 4 Navigate to Wireless and press On.
Step 5 Navigate to Wi-Fi sign in access and press On.
Step 6 Press Apply to save the changes, or press Revert to cancel the changes.
Connect to a Preconfigured Wi-Fi Network
You can connect to a Wi-Fi network with your Cisco IP Phone 8861 and 8865. But the Cisco IP Phone 8865NR
does not support Wi-Fi.
Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi
network or when your phone powers up.
You cannot dismiss the Wi-Fi sign-in window without entering the correct username and password.
Procedure
Step 1 Enter your Wi-Fi credentials when prompted.
Step 2 Select Sign-in.
Connect to a VPN
You connect to your VPN in one of two ways:
• By entering credentials (username and password, or just a password)
• With a certificate
If you have a certificate installed on your phone, you do not need to do anything. Your phone automatically
connects to the VPN.
Procedure
Step 1 When prompted, enter your VPN credentials.
Step 2 Select Sign-in.
Set up a Phone for Use with VPN
Before you begin
To complete this procedure, you must have a valid TFTP server address. If you do not have this information,
contact your administrator.
You cannot use the Wi-Fi client with the Cisco IP Phone 8865NR.
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Your Phone
Connect to a Preconfigured Wi-Fi Network

Procedure
Step 1 Press Applications .
Step 2 Select Admin settings.
Step 3 Select one of the following menu items:
• All phones connected to the Ethernet: Ethernet setup
• Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Network setup >Wi-Fi client setup
Step 4 Select IPv4 Setup.
Step 5 Navigate to Alternate TFTP and choose On.
Step 6 Select TFTP server 1.
Step 7 Enter your TFTP server address in the TFTP server 1 field.
Step 8 Press Apply.
Step 9 Press Continue.
Step 10 Press Exit.
Connect with Activation Code Onboarding
If your network has been configured to support this feature, then you can use Activation Code Onboarding
to connect to your company's phone network.
Enter an Activation Code
Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.
Contact your administrator if you don't know your code or if you need a new one.
Procedure
Step 1 Enter your activation code on the activation screen.
Step 2 Press Submit.
Activate Your Phone with a QR Code
If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter
manually, press Back to return to the QR code screen.
Before you begin
You need the QR code for your phone. If you are assigned to a phone, then the code is available on the Self
Care Portal. But your administrator may have blocked you from viewing this information.
Codes are valid for up to 1 week by default, and have an expiry date near the bottom of the graphic. If the
code has expired or if you need a code, then contact your administrator.
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Your Phone
Connect with Activation Code Onboarding

Procedure
Step 1 Make the QR code ready with one of these methods:
• Print the email with the QR code and hold the paper in front of the phone camera.
• Display the QR code on your mobile device and hold the device in front of the phone camera.
Step 2 Turn the ring around the camera clockwise to open the shutter.
Step 3 Scan the QR code.
When the scan succeeds, your phone registers with the server, and you're ready to make your first call.
Connect to Expressway
You can use Mobile and Remote Access Through Expressway to connect into your corporate network when
you are working away from your office. Because your phone does not have a TFTP address configured, the
phone displays a Welcome screen to begin the sign-in process.
Before you begin
If you have been using your phone at the office or with a VPN, reset your service mode before you connect
to Expressway.
If you need to connect to Mobile and Remote Access Through Expressway on-premise, restart your phone
and press Select when prompted.
Procedure
Step 1 Enter your activation code or service domain on the Welcome screen and press Continue.
Step 2 Enter your username and password.
Step 3 Press Submit.
Activate Your Phone Automatically with a QR Code
If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter
manually, press Back to return to the QR code screen.
Before you begin
You need the QR code from your welcome message.
If the code from your welcome message has expired, generate an activation code for your device with the Self
Care portal or request an activation code from your administrator.
Procedure
Step 1 Make the QR code ready with one of these methods:
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Your Phone
Connect to Expressway

• Print the email with the QR code and hold the paper in front of the phone camera.
• Display the QR code on your mobile device and hold the device in front of the phone camera.
• Display the QR code on your computer and hold the phone in front of the computer screen.
Step 2 Turn the ring around the camera clockwise to open the shutter.
Step 3 Scan the QR code.
When the scan succeeds, your phone registers with the server, and you're ready to make your first call.
Change the Service Mode
When your phone connects to the existing server, you hear a beep tone that exists for 5 seconds. You also
view an alert message window which indicates that you can change the service mode to Huron.
Procedure
Step 1 To change the service mode:
• Press the Select key on the phone.
• Select Settings >Admin Settings >Reset Settings >Service Mode.
Your phone deactivates your VPN, and then restarts.
Step 2 Press Reset to change the service to Huron.
Step 3 Press Cancel to retain the existing service.
Secure the Phone with a Cable Lock
You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.
Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
Replace Your Existing Phone with a New Phone
You can change your phone model. The change can be required for a number of reasons, for example:
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Your Phone
Change the Service Mode

• You have updated your Cisco Unified Communications Manager (Unified CM) to a software version
that doesn't support the phone model.
• You wants a different phone model from their current model.
• Your phone requires repair or replacement.
Limitation: If the old phone has more lines or line buttons than the new phone, the new phone doesn't have
the extra lines or line buttons configured.
The phone reboots when the configuration is complete.
Before you begin
Your administrator needs to set up Cisco Unified Communications Manager to enable the phone migration.
You need a new phone that hasn't been connected to the network or previously configured.
Procedure
Step 1 Power off the old phone.
Step 2 Power on the new phone.
Step 3 If prompted, enter your activation code.
Step 4 Select Replace an existing phone.
Step 5 Enter the primary extension of the old phone.
Step 6 If the old phone had a PIN assigned, enter the PIN.
Step 7 Press Submit.
Step 8 If you have several devices, select the device to replace from the list and press Continue.
Protect Your Video Phone Camera
The camera on your video phone is fragile and could break during transportation of the phone.
Before you begin
You need one of these:
• Original phone box and the packing material
• Packaging material, such as foam or bubble wrap
Procedure
Step 1 If you have the original box:
a) Place the foam on the camera in such a way that the lens is well-protected.
b) Place the phone in its original box.
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Your Phone
Protect Your Video Phone Camera

Step 2 If you do not have the box, carefully wrap the phone with foam or bubble wrap to protect the camera. Ensure
that the foam protects and surrounds the camera so that nothing can press against the camera from any direction
or the camera may be damaged in transport.
Activate and Sign In to Your Phone
You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the
phone to the call control system. Your administrator gives you your sign-in and activation credentials.
Sign In to Your Phone
Before you begin
Get your user ID and PIN or password from your administrator.
Procedure
Step 1 Enter your user ID in the User ID field.
Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.
Sign In to Your Extension from Another Phone
You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same
as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility
service.
Before you begin
Get your user ID and PIN from your administrator.
Procedure
Step 1 Press Applications .
Step 2 Select Extension Mobility (name can vary).
Step 3 Enter your user ID and PIN.
Step 4 If prompted, select a device profile.
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Your Phone
Activate and Sign In to Your Phone

Sign Out of Your Extension from Another Phone
Procedure
Step 1 Press Applications .
Step 2 Select Extension Mobility.
Step 3 Press Yes to sign out.
Sign into Extension Mobility with Your Cisco Headset
You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same
as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility
service.
You plug your Cisco Headset 500 Series or Cisco Headset 730 into someone else's phone. The headsets need
to use the USB or Y-cable to access this feature, or be paired and connected to the phone through the Cisco
Headset 560 Series Standard Base or Cisco Headset 560 Series Multibase. The Cisco Headset 730 needs to
connect to the phone with the USB cable. The Cisco Headset 730 USB dongle is not supported.
If your headset is not mapped to your user id, the first time you perform this procedure, phone may prompt
you to map the headset to your ID and the Cisco Unified Communications Manager maps the headset to your
user record. The prompt depends on configuration settings for the phone. When your headset is mapped to
you, the phone gets your user ID, based on the headset serial number, and displays your ID in the Extension
Mobility sign in screen.
If the headset is upgrading or you're on a call, the association can't be made. Wait until the upgrade is finished
or the call is finished before you perform this procedure.
Note
When you unplug the headset, you are signed out of Extension Mobility after a delay unless you confirm the
sign-out.
If you move your wireless headset too far from the phone, the phone signs you out of Extension Mobility
after a predetermined inactivity time.
You are also automatically signed out of Extension Mobility after a predetermined inactivity time.
Before you begin
A headset firmware upgrade can't be in progress.
The phone must be idle.
Procedure
Step 1 Plug your headset into the phone.
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Your Phone
Sign Out of Your Extension from Another Phone

Step 2 If prompted, enter your user ID and PIN to map the headset to your user information.
Step 3 In the Extension Mobility screen, enter your user ID and PIN, and press Submit.
Step 4 If prompted, select a device profile.
Step 5 When finished, unplug your headset.
Step 6 Press Sign out.
Related Topics
Associate Your Headset with Your User Information
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your
computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
• Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you
access it on your phone.
If you use a Cisco IP Phone 8800 Key Expansion Module, then you can configure it for speed dial and other
phone services.
The following table describes some specific features that you configure with the Self Care portal. For more
information, see the Self Care portal documentation for your call control system.
Table 14: Features Available on the Self Care Portal
DescriptionFeatures
Use the number that receives calls when call forward is enabled on the phone. Use the
Self Care portal to set up more complicated call forward functions, for example, when
your line is busy.
Call forward
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Your Phone
Self Care Portal

DescriptionFeatures
Specify the additional phones such as your mobile phone that you want to use to make
and receive calls with the same directory numbers as your desk phone. You can also
define blocked and preferred contacts to restrict or allow calls from certain numbers
to be sent to your mobile phone. When you set up additional phones, you can also set
up these features:
• Single number reach—Specify whether the additional phone should ring when
someone calls your desk phone.
• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow
you to transfer mobile calls to your desk phone or desk phone calls to your mobile
phone.
Additional phones
Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial
Related Topics
Phone Calls with Mobile Connect
Speed Dial
Forward Calls
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
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Your Phone
Speed-Dial Numbers

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code
Phone Keypad Characters, on page 22
Buttons and Hardware
The Cisco IP Phone 8800 Series has two distinct hardware types:
• Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera.
• Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera.
The following figure shows the Cisco IP Phone 8845.
Your Phone
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Your Phone
Buttons and Hardware