Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

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Quick start guide to your IP phone
IP Phone Model SPA 525G/
SPA 525G2
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Note The features available on your phone depend on the type of system to which your phone is
connected. Contact your system administrator if you have questions about phone features.

Installation
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Step 1 Turn the phone over to expose the
ports on the back of the unit.
Step 2 Insert one end of the phone cord
into slot marked with a phone
symbol (5). Insert the other end into
the jack at the bottom of the
receiver.
Step 3 Optional - Connect the desk stand by
lining up the tabs on the desk stand
with the slots on the back of the
phone. Slide the bottom tabs into
the slots and lightly press down on
the top of the desk stand. It should
easily slide into the top slots.
Do not force.
Step 4 If you are using an external power
source, plug one end of the power
cord into the building’s power
source and insert the other end of
the power cord into the phone base (2).
Caution Do not insert a telephone line cord into the port marked ‘AUX’ (1).

Step 5 Connect your phone to the network using one of the methods below:
• Using an Ethernet connection
Insert the Ethernet cable into the slot marked ‘SW’ (4). Insert the other end of the Ethernet cable into
the appropriate device on your network, such as a network switch. The Cisco SPA 525G/525G2 provides
a second Ethernet port (3). You can connect a PC to this port to provide network access to the PC.
Note: This option is only available when the phone is connected to the network via the wired Ethernet
connection.
• Using a wireless connection
Your phone has a built-in wireless adapter. You must unplug the Ethernet connection before configuring
WiFi. See the Cisco Small Business IP Phone SPA 525G/525G2 (SIP) User Guide or the Cisco Unified
Communications Manager Express for the Cisco Small Business IP Phone 525G/525G2 User Guide for
more information.
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Phone hardware features
# Phone feature Description
1Receiver Pick up to place or answer a call.
2Speaker Speaker for phone.
3Message Waiting
Indicator
When lit red, you have a new voicemail message. When lit fl ashing red, you have an incoming call
or the phone’s fi rmware is being updated.
4LCD screen Typically displays date and time, phone station name, line extensions and soft key options.
5Line keys Indicates phone line status. Consult your User Guide for an explanation of line colours and what
they mean.
6Soft key buttons Press a soft key button to perform the action shown on the label on the LCD screen above.
7Navigation button Press an arrow to scroll left, right, up, or down through items shown on the LCD screen.
8Select button Press the check mark button to select an option or menu item on the screen.
9Messages button Press to access voicemail (must be set up by your phone administrator).
10 Hold button Press to place a call on hold.
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Refer to the following table for identifi cation of your IP phone’s hardware features.
1 2 3 4 5

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# Phone feature Description
11 Set-up button Press to access a menu to confi gure features and preferences (such as your directory and speed
dials), access your call history and set up functions (such as call forwarding).
12 Mute button Press to mute or unmute the phone. When phone is muted, the button glows red.
13 Volume button Press ‘+’ to increase the volume and ‘-‘ to lower the volume of the handset, headset, speaker
(when the receiver is off the hook), or ringer volume (when the receiver is on the hook).
14 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green.
15 Headset button Push to turn the headset on or off. When the headset is on, the button glows green.
16 Keypad Use to dial phone numbers, enter letters and choose menu items.
USB 2.0 host port
(Shown below)
Accepts USB memory device to play MP3 fi les on the phone or to upload security certifi cates for
wireless authentication. Can also be used to charge devices (Cisco SPA 525G2 model).
Headset port
(Not shown)
Accepts wired headsets.

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Soft key buttons
Button Feature
bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are
transferring the call.)
Call Rtn Returns the last missed call by dialling the number that called you.
CFwdAll Forwards all calls to a specified number.
Change Opens a menu so that you can change the properties for an item (for example, change a ringtone).
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Conf/Confrn Initiates a conference call.
confLx Conferences active lines on the phone together.
DelChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the call history list).
Dial Dials a number.
Directory/dir Provides access to your personal and corporate phone directory.
DND/DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers and letters, or enable or disable a feature.
EditDial Edits a number before dialling.
Forward/cfwd Forwards calls coming to your phone.
GrPickup/ GPickUp Allows you to answer a call ringing on an extension by discovering the number of the ringing extension.
Hold Places a call on hold.
More Accesses additional soft keys.
Option Enters a sub-menu and when pressed multiple times, shows all of the choices in that sub-menu.
Park Puts a call on hold at a designated ‘park’ number. The call is active until you unpark it, or the caller
disconnects. Must be configured by your phone administrator.
Paste Using the navigation button, highlight an item and press paste to place the item you copied.
Pickup/PickUp Allows you to answer a call ringing on another extension by entering the extension number.
Play Plays an item (for example a ringtone).
Redial Displays a list of recently dialled numbers.
Resume Selects the highlighted item on the LCD screen.
Save Resumes a parked call.
Scan Performs a call transfer.
Select Transfers an active line on the phone to called number.
Transfer/Trnsfer Enters a sub-menu and when pressed toggles between ‘Yes’ or ‘No’ to enable or disable an option.
Unpark Disconnects a parked call.
View Displays more information about a selected item.
xferLx Transfers an active line on the phone to a called number.
The soft key buttons on your phone display may vary depending on your phone system set-up.
Press the right navigation button or the ‘More’ soft key button to view additional soft key buttons.
Following this, a partial listing of soft key buttons that may be available on your phone, depending on
your phone system.

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Using your IP phone
Using keypad shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call
History menu, press the Setup button and enter ‘2’. Menus and options may vary depending on the
phone system.
Placing or answering calls
To place or answer a call, do one of the following tasks:
• Pick up the receiver
• Press the speaker button
• Press the headset button
• Press a line button
Ending a call
• If you are using the receiver, hang up
• If you are using the speakerphone, press the speaker button
• If you are using the headset, press the headset button
• Press the ‘End Call’ soft key, if available on your phone
Putting a call on hold
To put a call on hold, press the ‘Hold’ button. A series of beeps indicates the call is on hold.
To resume the call, press the ‘Resume’ soft key or the flashing red line button for the call. If you have
multiple calls, all calls are put on hold except the active call.
Transferring calls
Step 1 During an active call, or a call on hold, press ‘Transfer/Trnsfer’.
Step 2 Either enter the number to which you want to transfer the call or use the directory to choose
a number.
Step 3 Press ‘Dial’ (on some phone systems). The call is placed on hold and a new line is opened to
dial the number.
Step 4 To transfer the call without waiting for the other person to answer, press ‘Transfer/Trnsfer’
after the call begins to ring and hang up. If you hang up before the second call rings, the
transfer fails and the first call is disconnected. If you misdial, press the line button again to
receive a dial tone.
Step 5 To transfer after speaking privately to the other person, press ‘Transfer/ Trnsfer’ at any time
during the conversation.

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Redialling
Depending on your phone model and phone system set-up, use one of the following methods:
• Press ‘Redial’ to dial the last number that you called.
• To redial a recently called number, press ‘Redial’, select the number from the list and then press
‘Dial’ (available on some phone systems).
• Press the ‘Setup’ button and then select ‘Call History’. You can then select any list, such as missed
calls or received calls and you can press ‘Dial’ to call any number on the list.
Adjusting call volume and muting
To adjust the volume while you are on a call, press ‘+’ on the volume button to increase the volume, or
press ‘-‘ to decrease the volume. Press ‘Save’.
Pressing the volume button while not on a call adjusts the volume of the phone’s ringer.
To mute the phone microphone, speaker, or headset microphone, press the ‘Mute’ button on the phone.
The button lights red. Press the ‘Mute’ button again to unmute.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voicemail
configured, incoming callers immediately reach voicemail. If voicemail is not configured, callers hear a
busy signal or message.
To set Do Not Disturb, press the ‘DND/DnD’ soft key on your phone. Depending on your phone system,
either press the ‘Clr DND’ soft key or the ‘DnD’ soft key to turn Do Not Disturb off.
Accessing voicemail
To access voicemail, press the ‘Messages’ button on your phone. Your system administrator should
configure your phone with the correct voicemail number so that pressing the ‘Messages’ button
automatically dials your voicemail system.