Cisco 521SG - Unified IP Phone VoIP Instruction Manual

Cisco Small Business
SPA300 Series, SPA500 Series, and WIP310
IP Phones Models SPA301, SPA303, SPA501G,
SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,
SPA514G, SPA525G, SPA525G2, and WIP310
ADMINISTRATION
GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 11
Overview of the Phones 12
Cisco Attendant Console 12
Network Configurations 13
Cisco SPA9000 Voice System 14
Cisco Unified Communications 500 Series for Small Business 14
Other SIP IP PBX Call Control Systems 14
Updating Firmware 15
Determining the Firmware Version 16
Determining the IP Address of the Phone 17
Downloading the Firmware 18
Installing the Firmware 18
Using the Web-Based Configuration Utility 19
Allowing Web Access to the IP Phone 20
Saving the Configuration Profile 22
Understanding Administrator and User Views 22
Restricting User Access to the Phone Interface Menus (Cisco SPA300 and
Cisco SPA500 Series) 23
Accessing Administrative Options 23
Using the Web Administration Tabs 23
Viewing Phone Information 24
Viewing Reboot Reasons 24
Viewing the Reboot History on the Phone Web User Interface 26
Viewing the Reboot History on the IP Phone Screen 26
Viewing the Reboot History in the SPA Status Dump File 26
Using IVR on IP Phones Without Screens 26
Ensuring Voice Quality 30
Supported Codecs 30
Bandwidth Requirements 31
Factors Affecting Voice Quality 32
SIP Publish Signaling Improvements 34

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Chapter 2: Configuring Lines 36
Configuring a Line Key 37
Configuring Shared–Line Appearance 37
Configuring Call Appearance Per Line 40
Expand Call Appearance Per Line 41
Configuring Unused Line Keys to Access Services 41
Configuring Call Park on the Cisco SPA525G or Cisco SPA525G2
(MetaSwitch) 42
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused
Lines 43
Configuring Call Pickup and Busy Lamp Field 44
Configuring Speed Dial 45
Configuring Audio Indication for Call Pickup Event 46
Chapter 3: Customizing Standard Features 47
Configuring Phone Information and Display Settings 48
Configuring the Phone Name 48
Configuring Voice Mail 48
Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400)
48
Customizing the Startup Screen 49
Changing the Display Background 50
Configuring the Screen Saver 51
Configuring the LCD Contrast 53
Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) 53
Configuring Linksys Key System Parameters 54
Enabling Call Features 55
Enabling Anonymous Call and Caller ID Blocking Services 55
Enabling ACD Service 55
Enabling Call Back Service 55
Enabling Call Park and Call Pickup Services 56
Enabling Call Transfer and Call Forwarding Services 56
Enabling Conferencing 57

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Do Not Disturb 57
Enabling the Missed Call Shortcut 57
Logging Missed Calls 57
Enabling Paging (Intercom) 58
Configuring Paging Groups 58
Enabling Service Announcements 60
Customizing Phone Softkeys 60
Programmable Softkeys 65
Configuring the Message Waiting Indicator 67
Configuring Ring Tones 68
Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)
69
User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) 70
Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300
Series and Cisco SPA500 Series only) 70
Assigning a Ring Tone to an Extension 72
Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 73
Configuring Audio Settings 74
Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-
ries) 75
Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) 75
Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 76
Enabling Bluetooth from the Web Interface 76
Enabling Bluetooth from the Phone 76
Pairing a Bluetooth Headset 77
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 78
Initiating Pairing from the Cisco SPA525G2 79
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 80
Enabling SMS Messaging 81
Enabling and Configuring the Phone Web Server 82
Configure the Web Server from the Phone Web Interface 82
Configure the Web Server from the Phone Screen Interface 83

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP
Phones 83
Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500
Series) 88
Configuring BroadSoft Directory 88
Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line
Basis (Applicable to Broadsoft) 89
Configuring Synchronization of DND and CEWD 89
Configuring Synchronization of DND and CEWD by Using the Configuration
File 90
Configuring Broadsoft ACD Support 90
Configuring Broadsoft ACD Support 91
Configuring XML Services 91
Configuring Music On Hold 94
Configuring Extension Mobility 94
Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 95
Configuring the User Name and Account on the Camera 96
Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2
Configuration Utility 96
Viewing the Video 97
Chapter 4: Configuring SIP, SPCP, and NAT 98
SIP and Cisco IP Phones 98
SIP Over TCP 100
SIP Proxy Redundancy 100
Configuring Survivable Remote Site Telephony (SRST) Support 100
RFC3311 Support 101
Support for SIP NOTIFY XML-Service 101
Configuring SIP 102
Configuring Basic SIP Parameters 102
Configuring SIP Timer Values 106
Configuring Response Status Code Handling 109
Configuring RTP Parameters 109
Configuring SDP Payload Types 111

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
Configuring SIP Settings for Extensions 114
Configuring a SIP Proxy Server 120
Configuring Subscriber Information Parameters 122
Configuring the IP Phone Communications Protocol 123
Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 124
Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series
IP Phone 124
Managing NAT Transversal with Cisco IP Phones 124
NAT Mapping with Session Border Controller 125
NAT Mapping with SIP-ALG Router 125
NAT Mapping with a Static IP Address 125
NAT Mapping with STUN 126
Determining Whether the Router Uses Symmetric or Asymmetric NAT 127
Chapter 5: Configuring Security, Quality, and Network Features 129
Setting Security Features 130
Challenging SIP Initial INVITE and MWI Messages 130
Encrypting Signaling with SIP Over TLS 130
Securing Voice Traffic with SRTP 131
Authorizing Secure Calls with a Mini-certification 131
Secure Call Indication Tone 132
Configuring Voice Codecs 132
Configuring Domain and Internet Settings 136
Configuring Restricted Access Domains 136
Configuring DHCP, Static IP, or PPPoE Connection Type 136
Configuring Power Settings 138
Setting Optional Network Servers 138
Configuring VLAN Settings 140
Configuring Cisco Discovery Protocol (CDP) 140
Configuring LLDP-MED 140
TLV Information 142
Configuring the VLAN Settings 148

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 150
Configuring the VPN on the Security Appliance 151
Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 151
Chapter 6: Provisioning 154
Redundant Provisioning Servers 155
Retail Provisioning 155
Automatic In-House Preprovisioning 156
Using HTTPS 157
Server Certificates 157
Client Certificates 158
Obtaining a Server Certificate 158
Manually Provisioning a Phone from the Keypad 159
Sample Configuration File 160
Updating Profiles and Firmware 161
Launch a Firmware Update by using a Browser Command 166
Launch a Profile Update by using a Browser Command 167
Rebooting a Phone by using a Browser Command 167
Configuring a Custom Certificate Authority 168
General Purpose Parameters 168
Using TR-069 169
Chapter 7: Configuring Regional Parameters and Supplementary Services 172
Scripting for Cadences, Call Progress Tones, and Ring Tones 173
Cadence Script 173
Example: Normal Ring 173
Example 2: Distinctive Ring (short, short, short, long) 174
Tone Script 174
Example: Dial Tone 174
Example: SIT Tone 175
Ring Script 176
Call Progress Tones 177

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Distinctive Ring Patterns 177
Example 1: Normal Ring 177
Example 2: Distinctive Ring (short, short, short, long) 178
Distinctive Call Waiting Tone 178
Control Timer Values (sec) 179
Configuring Supplementary Services (Star Codes) 180
Entering Star Code Values 180
Activating or Deactivating Supplementary Services 184
Vertical Service Announcement Codes (Cisco SPA300 Series and
Cisco SPA500 Series) 185
Bonus Services Announcement Description 185
Outbound Call Codec Selection Codes 187
Miscellaneous Parameters 187
DTMF Parameters 187
Localizing Your IP Phone 188
Managing the Time and Date 189
Configuring Daylight Saving Time 190
Daylight Saving Time Examples 191
Selecting a Display Language 192
Creating a Dictionary Server Script 192
Chapter 8: Configuring Dial Plans 194
About Dial Plans 194
Digit Sequences 195
Digit Sequence Examples 198
Acceptance and Transmission of the Dialed Digits 200
Dial Plan Timer (Off-Hook Timer) 201
Syntax for the Dial Plan Timer 201
Interdigit Long Timer (Incomplete Entry Timer) 202
Syntax for the Interdigit Long Timer 202
Interdigit Short Timer (Complete Entry Timer) 203
Syntax for the Interdigit Short Timer 203

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Editing Dial Plans on the IP Phone 204
Resetting the Control Timers 205
Chapter 9: Configuring LED Patterns 206
LED Script Examples 209
LED Pattern 209
Appendix A: Cisco SPA IP Phone Field Reference 211
Info Tab 212
System Information 212
Network Configuration (SPCP) 215
VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) 216
Product Information 216
Phone Status 217
Ext Status 218
Line/Call Status 219
Downloaded Ring Tone 221
System Tab 222
System Configuration 222
Internet Connection Type and Static IP Settings 224
Power Settings (Cisco SPA500 Series or Cisco SPA300 Series Only) 225
PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) 225
Optional Network Configuration 226
VLAN Settings 227
Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229
Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229
VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 229
SIP Tab 230
SIP Parameters 230
SIP Timer Values (sec) 235
Response Status Code Handling 238
RTP Parameters 239

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9
Contents
SDP Payload Types 241
NAT Support Parameters 244
Linksys Key System Parameters 247
Provisioning Tab 248
Regional Tab 248
Call Progress Tone Description 248
Distinctive Ring Patterns 252
Control Timer Values (sec) 254
Vertical Service Activation Codes 255
Vertical Service Announcement Codes 260
Outbound Call Codec Selection Codes 261
Time (Cisco SPA525G or Cisco SPA525G2 Only) 264
Language (Cisco SPA525G or Cisco SPA525G2 Only) 265
Miscellaneous 265
Phone Tab 270
General 270
Line Key 273
Miscellaneous Line Key Settings 275
Line Key LED Pattern 276
Supplementary Services 278
Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 280
Ring Tone (Cisco WIP310) 281
Auto Input Gain (dB) 282
Multiple Paging Group Parameters 283
BroadSoft Settings 284
LDAP Corporate Directory Search 285
XML Service 289
Extension Mobility 289
Programmable Softkeys 290
Ext Tab 291
General 292
Share Line Appearance 292