Cisco Unified 6921 User manual

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
First Published: November 11, 2011
Last Modified: December 08, 2011
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Text Part Number: OL-25524-01

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www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
©2011 Cisco Systems, Inc. All rights reserved.

CONTENTS
Overview 1
Physical Description of Cisco Unified IP Phone 6921 2
Physical Description of Cisco Unified IP Phone 6941 4
Phone Screen 6
Phone Connections 7
Footstand 8
Adjusting the Handset Rest 9
Physical Description of Cisco Unified IP Phone 6945 10
Phone Screen 13
Phone Connections 14
Footstand 15
Higher Viewing Angle 15
Lower Viewing Angle 16
Adjusting the Handset Rest 17
Physical Description of Cisco Unified IP Phone 6961 18
Phone Screen 20
Phone Connections 20
Footstand 21
Adjusting the Handset Rest 22
Operating Your Phone 25
Soft Key Descriptions 26
Access Services 28
Ad-hoc Conference 28
Adjust the Display Contrast 29
Adjust the Ring Volume 29
Answer a Call 30
Auto Answer 30
cBarge 30
Call History 30
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Clear Call History 31
Edit Number From Call History 31
Delete a Call Record From Call History 32
Filter Call History 32
Place a Call from Call History 32
View Call History 33
View Call Record Details 33
Call Forward All 33
Call Park 34
Park and Retrieve a Call Using Call Park 34
Park and Retrieve a Call using Assisted Direct Call Park 35
Park and Retrieve a Call Using Manual Directed Call Park 36
Call Pickup 36
Answer a Call Using Pickup 37
End a Call 37
Extension Mobility 37
Enable Extension Mobility 38
Establish/End a Conference Call 38
Forward All Calls 39
Hold/Resume a Call 39
Intercom 39
Place an Intercom Call 40
Receive an Intercom Call 40
Manage Call Waiting 40
Mobility 40
Mute a Call 41
My Phone Apps 41
Phone Applications 42
Phone Directory 42
Search for and Dial a Contact 42
Search for and Dial a Contact while on a Call 43
Place a Call 43
Place a MeetMe Conference Call 44
Privacy 44
Redial a Number 44
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Select the Ringtone 44
Shared Lines 45
Sign In and Out of a Hunt Group 46
Speed Dial 46
Set up Speed-Dial Buttons 46
Speed-Dial Button 47
Transfer a Call 47
Consultative Transfer 47
Cancel Transfer 47
View Phone Information 48
Voice Messages 48
Check for Voice Messages 48
Listen to Voice Messages 49
Personalize Your Voicemail 49
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CHAPTER 1
Overview
This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline
models 6921, 6941, 6945, and 6961. The Cisco IP Phone 6921 has two lines, the Cisco IP Phone 6941 and
6945 have four lines, and the Cisco IP Phone 6961 has twelve lines.
•Physical Description of Cisco Unified IP Phone 6921, page 2
•Physical Description of Cisco Unified IP Phone 6941, page 4
•Physical Description of Cisco Unified IP Phone 6945, page 10
•Physical Description of Cisco Unified IP Phone 6961 , page 18
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Physical Description of Cisco Unified IP Phone 6921
DescriptionName
Functions as traditional handset and indicates an incoming call (flashing
red) or new voice message (steady red).
Handset with indicator
light
1
Displays information such as incoming/outgoing call status, directories,
line status, phone configuration options, and soft key tabs. Also, shows
dedicated phone line labels.
LCD screen2
Depending on how your system administrator sets up the phone, enable soft
key options displayed on your phone screen.
Soft key buttons3
Transfers active calls to another extension.Transfer button4
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Physical Description of Cisco Unified IP Phone 6921

DescriptionName
Initiates the conference call.Conference button5
Places the call on hold.Hold button6
The navigation bar allows you to scroll up and down on the LCD screen.
Allows you to scroll through menus, highlight items, and display speed
dials list if you press down when the phone is on-hook. Display phone
numbers from your Placed Calls if you press up when the phone is on-hook.
Navigation Bar and Select
(center) button
7
Depending on configuration, programmable buttons provide access to:
• Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
features)
• Call features (for example, a Privacy button)
Buttons light to indicate status:
• Green, steady: Active call, answering call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, or DND active
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use or parked
• Red, flashing: Remote line on hold
Line buttons8
Toggles headset on and off. When the headset is on, the button is lit.Headset button9
Toggles speaker on and off. When the speakerphone is on, the button is lit.Speaker button10
Functions as traditional telephone keypad.Dial pad11
Toggles mute on and off.Mute button12
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Overview
Physical Description of Cisco Unified IP Phone 6921

DescriptionName
Increases or decreases handset, headset, ringer, or speakerphone volume.Volume button13
Provides access to message (voice mail) system.Messages button14
Provides access to phone settings such as call history, user preferences,
phone configuration (including administration settings, device configuration,
network configuration, and other common configurations), and phone model
information.
Application button15
Provides access to phone directories.Contacts button16
Phone handset.Handset17
Physical Description of Cisco Unified IP Phone 6941
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
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Overview
Physical Description of Cisco Unified IP Phone 6941

DescriptionName
Functions as traditional handset and indicates an incoming call (flashing
red) or new voice message (steady red).
Handset with indicator
light
1
Displays information such as incoming/outgoing call status, directories,
line status, phone configuration options, and soft key tabs. Also, shows
dedicated phone line labels.
LCD screen2
Depending on configuration, programmable buttons provide access to:
• Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
features)
• Call features (for example, a Privacy button)
Buttons light to indicate status:
• Green, steady: Active call, answering call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, or DND active
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use or parked
• Red, flashing: Remote line on hold
Line buttons3
Depending on how your system administrator sets up the phone, enable soft
key options displayed on your phone screen.
Soft key buttons4
Transfers active calls to another extension.Transfer button5
Initiates the conference call.Conference button6
Places the call on hold.Hold button7
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Overview
Physical Description of Cisco Unified IP Phone 6941

DescriptionName
The navigation bar allows you to scroll up and down on the LCD screen.
Allows you to scroll through menus, highlight items, and display speed
dials list if you press down when the phone is on-hook. Display phone
numbers from your Placed Calls if you press up when the phone is on-hook.
Navigation Bar and Select
(center) button
8
Toggles headset on and off. When the headset is on, the button is lit.Headset button9
Toggles speaker on and off. When the speakerphone is on, the button is lit.Speaker button10
Functions as traditional telephone keypad.Dial pad11
Toggles mute on and off.Mute button12
Increases or decreases handset, headset, ringer, or speakerphone volume.Volume button13
Provides access to message (voice mail) system.Messages button14
Provides access to phone settings such as call history, user preferences,
phone configuration (including administration settings, device configuration,
network configuration, and other common configurations), and phone model
information.
Application button15
Provides access to phone directories.Contacts button16
Phone handset.Handset17
Phone Screen
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Phone Screen

Displays date, time, and directory number.Header1
Displays details for the active line during a call. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.
Line details and other phone
information
2
Displays soft keys for available features or actions.Soft key labels3
Phone Connections
This section shows and describes the connectors on your Cisco Unified IP Phones 6921 and 6941.
DC adapter port (DC48V) for phones not provided with inline power1
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Overview
Phone Connections

AC-to-DC power supply2
AC power cord3
Network port (10/100 SW) for connecting to the network4
Access port (10/100 PC) for connecting your phone to your computer5
Handset port6
Analog headset port7
Footstand
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher
or lower viewing angle, depending on your preference.
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Footstand

Footstand slots for a lower viewing angle2Footstand slots for a higher viewing angle1
Adjusting the Handset Rest
You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.
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Overview
Adjusting the Handset Rest

Procedure
Step 1 Set the handset aside and pull the square plastic tab from the handset rest.
Step 2 Rotate the tab halfway (180 degrees).
Step 3 Hold the tab between two fingers, with the small notches (in the corners) facing you.
Step 4 Make sure the tab lines up evenly with the slot in the cradle.
Step 5 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the
handset to the handset rest.
Physical Description of Cisco Unified IP Phone 6945
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Cisco Unified Communications Manager Express Version 9.0 (SIP)
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Overview
Physical Description of Cisco Unified IP Phone 6945

DescriptionName
Functions as traditional handset and indicates an incoming call (flashing
red) or new voice message (steady red).
Handset with indicator
light
1
Displays information such as incoming/outgoing call status, directories,
line status, phone configuration options, and soft key tabs. Also, shows
dedicated phone line labels.
LCD screen2
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Cisco Unified Communications Manager Express Version 9.0 (SIP)
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Overview
Physical Description of Cisco Unified IP Phone 6945

DescriptionName
Depending on configuration, programmable buttons provide access to:
• Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
features)
• Call features (for example, a Privacy button)
Buttons light to indicate status:
• Green, steady: Active call, answering call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, or DND active
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use or parked
• Red, flashing: Remote line on hold
Line buttons3
Depending on how your system administrator sets up the phone, enable soft
key options displayed on your phone screen.
Soft key buttons4
Transfers active calls to another extension.Transfer button5
Initiates a conference call.Conference button6
Places the call on hold.Hold button7
The navigation pad allows you to scroll up and down on the LCD screen.
Allows you to scroll through menus, highlight items, and display speed
dials list if you press down when the phone is on-hook. Display phone
numbers from your Placed Calls if you press up when the phone is on-hook.
Navigation Pad and Select
(center) button
8
Toggles headset on and off. When the headset is on, the button is lit.Headset button9
Toggles speaker on and off. When the speakerphone is on, the button is lit.Speaker button10
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Overview
Physical Description of Cisco Unified IP Phone 6945

DescriptionName
Functions as traditional telephone keypad.Dial pad11
Toggles mute on and off.Mute button12
Increases or decreases handset, headset, ringer, or speakerphone volume.Volume button13
Provides access to message (voice mail) system.Messages button14
Provides access to phone settings such as call history, user preferences,
phone configuration (including administration settings, device configuration,
network configuration, and other common configurations), and phone model
information.
Application button15
Provides access to phone directories.Contacts button16
Phone handset.Handset17
Phone Screen
Displays date, time, and directory number.Header1
Displays text label and icon for phone or intercom line, speed-dial
numbers, or services, depending on your configuration.
Line text label with icon2
During a call, displays details for the primary line. If not on a call,
displays line text label and other information such as placed calls,
speed dials, and phone menu listings.
Primary line details and other
phone information
3
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Overview
Phone Screen

Displays line label and call details for the secondary line and other
phone information such as placed calls, speed dials, and phone
menu listings.
Secondary line details and other
phone information
4
Displays soft keys for available features or actions.Soft key labels5
Phone Connections
This section shows and describes the connectors on your Cisco Unified IP Phone 6945.
Access port (10/100/1000 PC) for connecting your
phone to your computer
5DC adapter port (DC48V) for phones not
provided with inline power
1
Auxiliary port6AC-to-DC power supply (optional)2
Handset connection7AC power cord (optional)3
Analog headset connection (optional)8Network port (10/100 SW) for connecting
to the network
4
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Phone Connections