Cisco 8865 User manual

CLOUD VOICE S Service
Remote Extension S on
Cisco Unified IP Phone 8865
User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited
and/or HKBN Enterprise Solutions HK Limited

CLODU VOICE S Service Remote Extension S –Cisco Unified IP Phone 8865
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Table of Content
1Phone Set Features and Functions..................................................................................... 3
1.1 Operation for IP Phone 8865 ......................................................................................... 3
1.2 Location of Control......................................................................................................... 4
2VPN Setup.............................................................................................................................. 6
3Preference Setup .................................................................................................................. 7
3.1 Adjusting Brightness ........................................................................................................ 7
3.2 Adjusting Ringer Volume and Ringtone........................................................................... 7
3.2.1 Change Volume.......................................................................................................... 7
3.2.2 Change Ringtone........................................................................................................ 7
4Basic Features ...................................................................................................................... 8
4.1 Placing a Call ................................................................................................................. 8
4.2 Answering a Call .............................................................................................................. 8
4.3 Ending a Call.................................................................................................................... 8
4.4 Muting a Call .................................................................................................................. 9
5Call Management Features ................................................................................................ 10
5.1 Putting a Call on Hold ....................................................................................................... 10
5.2 Call Waiting.................................................................................................................. 10
5.3 Transferring a call......................................................................................................... 10
5.4 Redialing the Last Number Dialed ............................................................................... 11
5.5 Forwarding Calls to another Phone.............................................................................. 11
5.5.1 Setting up Call Forwarding from your IP Phone................................................... 11
5.5.2 Setting up Call Forwarding from other phone....................................................... 11
5.5.3 Setting up Call Forwarding via Internet ................................................................ 12
5.6 Placing a Conference Call............................................................................................ 12
5.7 Call Pickup ................................................................................................................... 13
5.7.1 Call Pickup within your Group............................................................................... 13
5.7.2 Directed Call Pickup (Specific Group Member).................................................... 13
5.8 Sim-Ring Mobility ......................................................................................................... 13
5.8.1 Enable / Disable SIM-Ring Mobility ......................................................................... 13
5.8.2 Switching Call Conversation to Mobile .................................................................. 14
5.8.3 Switching Call Conversation from Mobile Back to IP Phone ................................ 14
6. VoiceMail Service (iVoiceMail Plus) .................................................................................... 15
6.1 Activating VoiceMail......................................................................................................... 15
6.1.1 Activating VoiceMail on your IP Phone.................................................................. 15
6.1.2 Remote Activation of VoiceMail............................................................................. 15
6.2 Accessing VoiceMail ........................................................................................................ 15
6.3 Remote Access to VoiceMail ........................................................................................... 16
6.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013.................................. 16
7. VoiceMail Service (eVoiceMail)............................................................................................ 17
7.1 Activating VoiceMail..................................................................................................... 17
7.11 Activating VoiceMail on your IP Phone................................................................... 17
7.12 Remote Activation of VoiceMail.............................................................................. 17
7.2 Accessing VoiceMail ....................................................................................................... 17
7.3 Remote Access to VoiceMail .......................................................................................... 18
8. Using the Phone Log.......................................................................................................... 20
8.1 Viewing and Dialing from the Phone Log........................................................................ 20
8.2 Delete Call Record from the Phone Log ......................................................................... 20
9. Extension Mobility............................................................................................................ 21
9.1 Login............................................................................................................................... 21
9.2 Logout ............................................................................................................................ 21
10. Password Management............................................................................................... 22
10.1 Change the Cloud Voice Password .............................................................................. 22
10.2 Change the IP Phone PIN............................................................................................. 23

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Cloud Voice S service enabled by IP Phone 8865 includes a higher-resolution, fully
backlit (VGA) color display, Gigabit Ethernet network and pc switch ports, and High-
definition (HD) voice support, creating a more productive user experience for multimedia
application engagement.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 8865
Item
Description
1
DC adaptor port (DC48V).
2
AC-to-DC power supply.
3
AC power wall plug.
4
Network port.
5
Reserved.
6
Auxiliary port.
7
Handset connection.
8
Analog headset connection.
9
Reserved.
10
Speaker / microphone jacks.
11
Reserved.
Notes: IP Phone 8865 cannot function properly when there is a failure in power supply.

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1.2 Location of Control
Item
Description
1
Handset light strip
Indicates an incoming call (flashing red) or new voice message
(steady red).
2
Phone screen
Shows information about your phone, including directory
number, call information (for example caller ID, icons for an
active call or call on hold) and available softkeys.
3.
Video Camera
Use the camera for video calls.
4
Programmable
Feature buttons
and Session
buttons
Depends on the features programmed on the buttons.
Buttons illuminate to indicate status:
•Flashing amber —Ringing call. Pressing this button answers the call.
• Solid green —May be a connected call or an outgoing call that is not
yet connected. If the call is connected, pressing this button displays
the call details or the participants of a conference call. If the call is not
yet connected, pressing this button ends the call.
•Pulsing green — Held call. Pressing this button resumes the held call.
•Solid red — Shared line in-use remotely. Pressing this button allows
you to barge in on the call (if Barge is enabled).
•Pulsing red — Shared line call put on hold remotely. Pressing this
button resumes the held call.
5
Softkey buttons
Depends on how your system administrator sets up the phone,
enable softkey options displayed on your phone screen.
6
Release buton
Ends a connected call or session.

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7
Transfer button
Transfers a call.
8
Hold/Resume
button
Places an active call on hold and resumes the held call.
9
Conference
button
Creates a conference call.
10
Speakerphone
button
Toggles the speakerphone on or off. When the speakerphone is
on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
14
Contacts button
Opens/closes the Directories menu. Use it to access personal
and corporate directories.
15
Volume button
Controls the handset, headset, and speakerphone volume (off-
hook) and the ringer volume (on-hook).
16
Applications
button
Opens/closes the Applications menu. Use it to access call
history, user preferences, phone settings, and phone model
information.
17
Messages button
Dials to retrieve your Voicemail messages.
18
Back button
Returns to the previous screen or menu.
19
Navigation and
Select button
The Navigation and Select button allows you to scroll through
menus, highlight items and select the highlighted item.

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2 VPN Setup
1. Press the Application button
2. Select the VPN application
3. Turn on the VPN
4. Enter your User ID
(cv + your Cloud Voice Number, e.g. your Cloud Voice Number is
31234567, your User ID is cv31234567)
5. Enter your Password (your Cloud Voice Number)
6. Press Sign in soft key

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3 Preference Setup
3.1 Adjusting Brightness
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Brightness.
To increase brightness, press the up on the Navigation and Select
button
To decrease brightness, press the down on Navigation and Select
button
4. Press the Save softkey to confirm the contrast level, or just press the
Cancel softkey to exit without changing the setting.
3.2 Adjusting Ringer Volume and Ringtone
3.2.1 Change Volume
1. Press the Volume button right or left to adjust the
loudness of the ringtone.
3.2.2 Change Ringtone
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Back to
go back to the Ringtone selection screen.

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4 Basic Features
4.1 Placing a Call
There are 4 options for placing a new call:
1. When using the handset, lift the handset and dial the number.
2. Press the Session button and enter the number of keypad.
3. Press the Speakerphone button and enter the number of keypad.
4. If you wish to place a new call during conversation, press New Call soft
key and dial the number.
4.2 Answering a Call
There are 3 options for answering a call:
1. Lift the handset.
2. Press the Answer softkey.
3. Press the Speakerphone button .
4.3 Ending a Call
There are 3 options for ending a call:
1. Hang up the handset.
2. Press the End Call softkey
3. Press the Speakerphone button , when using hand-free
conversation mode

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4.4 Muting a Call
1. Press the Mute button .
2. To disengage mute, press Mute button again.

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5 Call Management Features
5.1 Putting a Call on Hold
1. To put a call on hold,
Press the Hold button .
The Hold icon will be displayed and the Line button will be pulsed to
green color.
2. To resume the highlighted call, you can
Press the Resume softkey.
5.2 Call Waiting
1. Press Answer to answer the new call. When you do so, the original call
will be put on hold.
2. To return to the original call, press the Resume button.
3. When you return to the original call, if the 2nd call is not finished, the call
will be on hold.
4. You can use the Hold button to switch between calls.
5.3 Transferring a call
1. Press the Transfer button .
2. Enter an 8-digits local number / a 4-digits extension number of the
recipient
3. Press the Transfer button again or the Transfer softkey.
Note: If you wish to transfer the call to an external party, please remember to add ”9”
before the 8-digits telephone number

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5.4 Redialing the Last Number Dialed
1. Press the Redial soft key.
5.5 Forwarding Calls to another Phone
5.5.1 Setting up Call Forwarding from your IP Phone
Activate - Press the Forward All soft key + destination number
Cancel - Press the Forward Off soft key.
Note: If you wish to forward the call to an external telephone number, please
remember to add ”9” before the 8-digits telephone number
5.5.2 Setting up Call Forwarding from other phone
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing „1‟ for
Cantonese/ „2‟ for English.
3. Enter your Cloud Voice number and Cloud Voice password accordingly.
4. Enter the destination of number to which you want to forward all of your
calls (e.g. your mobile).
5. To cancel call forwarding, please dial 2112 1113 to deactivate the call
forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your password on a regular basis.

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5.5.3 Setting up Call Forwarding via Internet
1. Visit https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp.
2. Click Cloud Voice User Portal.
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination of number to which you want to forward all your calls
(e.g. your mobile).
6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your password on a regular basis.
5.6 Placing a Conference Call
1. During an active call conversation, press the Conference button .
2. Enter 8-digits local number / 4-digits extension number of the other invited
party.
3. Press the Conference button again or the Conf softkey.
4. The conference call with 3 parties will begin.
5. Repeat these steps to add more parties, if desired.
Note: If you wish to make a conference with an external party, please remember to
add ”9” before the 8-digits telephone number
Tips: You can press ConfList to view and press Remove to remove conference
participants.

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5.7 Call Pickup
5.7.1 Call Pickup within your Group
1. Press the PickUp softkey to transfer a ringing call within your pickup
group to your phone.
2. When your phone rings, press the Answer softkey to pick up and connect
to the call.
5.7.2 Directed Call Pickup (Specific Group Member)
1. Press the GPickup softkey.
2. Enter the extension number of the phone line with the call that you want
to pick up.
(For example, if the call is ringing on line extension number „2345‟, please
enter „2345‟.)
3. When your phone rings, press the Answer softkey to pickup and connect
to the call.
5.8 Sim-Ring Mobility
The simultaneous ringing features allow you to bring any incoming call to your Cloud
Voice number to both your desk IP phone and mobile.
5.8.1 Enable / Disable SIM-Ring Mobility
1. Press the Mobility button to display the current status (Enable Mobile
Connect/ Disable Mobile Connect)
2. Press Select softkey to toggle the status.
3. Press the Exit softkey once you confirm the SIM-Ring Mobility status.
Note:
1. Please remember to submit your mobile phone number to HKBNES before you can
enjoy SIM-Ring Mobility.
2. If the call is not answered in desk IP Phone and you have Enable Mobile Connect,
the incoming call will be diverted to your mobile phone normally after 4 rings.

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5.8.2 Switching Call Conversation to Mobile
When you are using IP Phone for call conversation with your business
partner and wish to leave from your desk, you can continue the call
conversation by using switching call to mobile.
1. During the call conversation on IP Phone, press the Mobility softkey.
2. Select Send call to Mobile Phone.
3. The call will be in „Hold‟ status and transferred to your mobile within few
seconds.
4. Answer the call from your mobile to continue the call conversation.
Note: During the switching of call to mobile, the call will be in ‘Hold’ status. Suggest you
to inform the other call party ‘Just a moment, please’.
5.8.3 Switching Call Conversation from Mobile Back to IP Phone
If you pick up the call by your mobile via Sim-Ring Mobility and back to your
desk, you can continue the call conversation by using switching call to your IP
Phone.
1. During the call conversation on mobile, hang up the call on your mobile
phone to disconnect the call.
2. The call will be in “Hold” status.
3. Within few seconds, Resume button will be lighted up on your IP phone.
4. Press the Resume button.

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6. VoiceMail Service (iVoiceMail Plus)
6.1 Activating VoiceMail
6.1.1 Activating VoiceMail on your IP Phone
6.1.1 Press the Message button on your IP Phone
6.1.2 Enter your VoiceMail PIN followed by “#”
6.1.3 Follow the voice instructions to change the VoiceMail PIN to
activate the VoiceMail service.
6.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing „1‟ for Cantonese and „2‟ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
6.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

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6.3 Remote Access to VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing „1‟ for Cantonese and „2‟ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
6.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013
1. Open your Microsoft Outlook.
2. Click Tools.
3. Select Accounts.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP, or HTTP” and click Next.
6. Enter Account Information * and click Next.
7. Select Internet E-mail and click Next.
8. Enter Server Information ** and click Next.
9. Click Finish.
* When entering the Account Information, please input the following
Your Name: Name wish to be displayed in email
E-mail Address: 3x[email protected]m.hk ; ‘3xxxxxxx’ is your
Cloud Voice Number
Username: Your Cloud Voice Number (e.g. 3xxxxxxx)
Password: Your Cloud Voice Password
** When entering Server Information, please input the following:
Account Type: IMAP
Incoming mail server: imaps12.cloudvoice.hkbnes.net;
Outgoing mail server: (Your ISP smtp or Google smtp)
Note: Starter Cloud Voice PIN is your Cloud Voice Number. For security reason,
please change your Cloud Voice Password regularly.

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7. VoiceMail Service (eVoiceMail)
7.1 Activating VoiceMail
7.11 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
7.12 Remote Activation of VoiceMail
1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
7.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

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7.3 Remote Access to VoiceMail
1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.

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8. Using the Phone Log
If your phone display indicates that you have missed calls, you can use the
Missed Call option on the Directory menu to view your call history and to call
back the person you have missed. You can also view call history and place calls
from the Received Calls and Placed Calls directories.
8.1 Viewing and Dialing from the Phone Log
1. Press the Applications button .
2. Select Call History (or Recents). (Use the Navigation and Select
button to scroll and select.)
3. Select All Lines or the line that you want to view.
4. From the Call History list, select the call you want to dial and do one of
the following:
Press the Call softkey.
Press the line key.
Pick up the handset.
Press the speakerphone or headset button.
Note: If you wish to transfer the call to an external party, please remember to
add ”9” before the 8-digits telephone number
8.2 Delete Call Record from the Phone Log
1. Press the Applications button .
2. Select Call History (or Recents). (Use the Navigation and Select
button to scroll and select.)
3. Select All Lines or the line that you want to view.
4. Select the call record you want to delete.
5. Press the Delete softkey (you may need to press the More softkey first.
6. Press the Delete softkey to delete the record, or press the Cancel softkey
to go back to the Call History screen.