Cisco DPC3202 User manual

Cisco Model DPC3202 and EPC3202
VoIP Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
CE Compliance............................................................................................................8
Introduction...............................................................................................................10
What's In the Carton?...............................................................................................12
Front Panel Description ...........................................................................................13
Back Panel Description ............................................................................................14
What Are the System Requirements for Internet Service?..................................15
How Do I Subscribe to High-Speed Internet and Telephone Service? .............16
Where Is the Best Location for My Cable Modem?..............................................18
How Do I Mount the Modem on a Wall? (Optional)...........................................19
What Are the Requirements for Telephone Service?...........................................22
How Do I Connect the Cable Modem for Internet and Telephone Service?....23
Installing USB Drivers..............................................................................................27
Frequently Asked Questions...................................................................................29
Having Difficulty? ....................................................................................................34
Tips for Improved Performance .............................................................................35
Front Panel LED Status Indicator Functions.........................................................36

Notices........................................................................................................................38

2 78-4017656 Rev B
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
NoticetoInstallers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Noticeàl’attentiondesinstallateursde réseauxcâblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

78-4017656 Rev B 3
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Avisoa losinstaladoresdesistemasCATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl

4 78-4017656 Rev B
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
PowerSourceWarning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground theProduct
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.

78-4017656 Rev B 5
IMPORTANT SAFETY INSTRUCTIONS
Protect theProductfromLightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verifythe PowerSourcefromtheOn/OffPowerLight
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
EliminateAC MainsOverloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
ProvideVentilationandSelecta Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
ProtectfromExposuretoMoistureandForeignObjects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
ServiceWarnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.

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IMPORTANT SAFETY INSTRUCTIONS
CheckProductSafety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protectthe ProductWhenMovingIt
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
TelephoneEquipmentNotice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20090326_Modem No Battery_Safety

4009700 Rev A 7
UnitedStatesFCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
DeclarationofConformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DPC3202 or EPC3202 Cable Modem with
Embedded VoIP Cable Modem
Model: DPC3202/EPC3202
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
CanadaEMIRegulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20081121 FCC Standard

8 4009700 Rev A
CE Compliance
DeclarationofConformitywithRegardto theEU Directive1999/5/EC
(R&TTEDirective)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.

4009700 Rev A 9
Note: The full declaration of conformity for this product can be found in the Declarations of
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
EMC: EN 55022 and EN 55024
EN 61000-3-2 and EN 61000-3-3
Safety: EN 60950-1
This product conforms to the following European directives:
-1999/5/EC
20090724 CE_Modem/EMTA

10 78-4017656 Rev B
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco®Model DPC3202 or EPC3202 Voice-over-Internet
Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-
speed data connectivity along with reliable digital telephone service. With cable
modem, your Internet enjoyment, home and business communications, and personal
productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3202 or EPC3202 cable
modem for high-speed Internet or digital telephone service for your home or office.
Refer to the appropriate section in this guide for the specific information you need
for your situation. Contact your service provider for more information about
subscribing to these services.
Benefitsand Features
Your new cable modem offers the following outstanding benefits and features:
Includes an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
Includes 10/100/1000BASE-T Ethernet and USB ports to provide connectivity for
high-speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers to deliver
high-end performance and reliability. The DPC3202 complies with Data Over
Cable System Interface Specifications (DOCSIS®) 1.0, 1.1, 2.0, and 3.0 standards
along with PacketCable™ 1.5 specifications. The EPC3202 complies with
EuroDOCSIS™ 1.0, 1.1, 2.0, and 3.0 standards along with EuroPacketCable™ 1.5
specifications.
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
With the addition of a router, you can attach multiple devices in your home or
office to the cable modem for high-speed networking and sharing of files and
folders without first copying them onto a CD or diskette

78-4017656 Rev B 11
Introduction
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology
Uses an attractive compact design that allows for table or wall-mount placement
Allows automatic software upgrades by your service provider

12 78-4017656 Rev B
What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPC3202 or EPC3202 VoIP
Cable Modem
One AC power adapter with power
cord
One Ethernet cable (Ethernet cable
may not be provided with all
products.)
One USB cable (USB cable may not be
provided with all products.)
One CD-ROM containing the user
guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you
want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a
set-top converter, or a TV to the same cable connection as your cable modem.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

78-4017656 Rev B 13
Front Panel Description
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well
and at what state your cable modem is operating. See Front Panel LED Status
Indicator Functions (on page 36) for more information on front-panel LED status
indicator functions.
1POWER – Illuminates continuously to indicate that AC power is being applied
to the cable modem
2DS (Downstream) – Indicates the status of the connection for receiving data.
Illuminates continuously during normal operation; blinks to indicate the unit is
scanning for the downstream signal
3US (Upstream) – Indicates the status of the connection for sending data.
Illuminates continuously during normal operation
4ONLINE – Illuminates continuously when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the
following conditions:
The cable modem is booting up and not ready for data
The cable modem is scanning the network and attempting to register
The cable modem has lost registration on the network and will continue
blinking until it registers again
5LINK – Illuminates continuously to indicate that an Ethernet/USB carrier is
present and blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
6TEL 1 – Illuminates continuously when VoIP service is enabled. Blinks when line
1 is in use
7TEL 2 – Illuminates continuously when VoIP service is enabled. Blinks when line
2 is in use
Note: After the cable modem is successfully registered on the network, the
POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs
illuminate continuously to indicate that the cable mode is active and fully
operational.

14 78-4017656 Rev B
Back Panel Description
Back Panel Description
The following illustration shows the description and function of the back panel
components on the DPC3202 and EPC3202.
Important: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function properly if both the Ethernet and USB ports are
connected to your PC at the same time.
1POWER – Connects the cable modem to the AC power supply that is provided
with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC power adapter that is
provided with your cable modem.
2TEL 1/TEL 2 – RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines
3ETHERNET – RJ-45 Ethernet port connects to the 10/100/1000BASE-T Ethernet
port on your PC or your home network
4USB – 12 Mbps USB 2.0 port connects to the USB port on your PC
5REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch
for more than three seconds resets the device to factory default values and
reboots the EMTA
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do not use
unless instructed to do so by your service provider. Doing so may cause
you to lose any cable modem settings you have selected.
6CABLE – F-Connector connects to an active signal from your service provider

78-4017656 Rev B 15
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum SystemRequirementsfora PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
MinimumSystemRequirementsforMacintosh
MAC OS 7.5 or later
32 MB of RAM
SystemRequirementsforanEthernetConnection
A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed
SystemRequirementsforaUSB Connection
A PC with Microsoft Windows 2000 operating system (or later)
A master USB port installed in your PC

16 78-4017656 Rev B
How Do I Subscribe to High-Speed Internet and Telephone Service?
How Do I Subscribe to High-Speed Internet and Telephone
Service?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the options in this
section.
IDo NotHave aHigh-SpeedInternetAccessAccount
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label. The actual bar code may differ
from this sample.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
IAlreadyHave anExistingHigh-SpeedInternetAccessAccount
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.

78-4017656 Rev B 17
How Do I Subscribe to High-Speed Internet and Telephone Service?
IWant toUse theCableModem forTelephoneService
You will also need to set up a telephone account with your local service provider to
use your cable modem for telephone service. When you contact your service
provider, you may be able to transfer your existing telephone numbers, or your cable
telephony service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your telephony service
provider.

18 78-4017656 Rev B
Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.

78-4017656 Rev B 19
How Do I Mount the Modem ona Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the cable modem on a wall using two wall anchors, two screws, and
the mounting slots located on the unit. The modem can be mounted horizontally.
BeforeYouBegin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the cable modem without
strain. Leave sufficient clearance between the bottom of the cable modem and any
flooring or shelving underneath to allow access to cabling. In addition, leave enough
slack in all cables so that the cable modem can be removed for any required
maintenance without disconnecting the cables. Also, verify that you have the
following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-inch wood or masonry bit, as appropriate for the wall
composition
Mount the modem as shown in the following illustration.

20 78-4017656 Rev B
How Do I Mount the Modem ona Wall? (Optional)
LocationandDimensionsofthe Wall-MountingSlots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.