Cisco 525 End 2012 User manual

2012
C

Page | 1
Business Solutions
Contents Page
Cisco Model 525
............................................................................................................................................................................................2
Phone Labels / Description..........................................................................................................................................................................3
Number...................................................................................................................................................................................................3
Description .............................................................................................................................................................................................3
Place/Receive Calls.....................................................................................................................................................................................4
Answering a Call.....................................................................................................................................................................................4
Dialing a Number or Extension................................................................................................................................................................4
End a Call...............................................................................................................................................................................................4
Place a Call on hold................................................................................................................................................................................4
Transferring a call (Attended, Blind)........................................................................................................................................................4
Direct Voicemail Transfer........................................................................................................................................................................5
Call Waiting Service: Answering a Second incoming call ........................................................................................................................5
Placing a Conference Ca ll............................................................................................................................................................................5
Call Forw a r di ng .........................................................................................................................................................................................5
Do Not D i s t ur b ...........................................................................................................................................................................................5
Group Paging .........................................................................................................................................................................................6
Emerge Voicemail.........................................................................................................................................................................................7
Accessing the Voicemail Message Main Menu........................................................................................................................................8
Record Your Personalized Greetings .....................................................................................................................................................8
Busy Greeting Menu ..............................................................................................................................................................................9
Voice Mail Overview ...............................................................................................................................................................................9
Distribution List Options (from the Voice Messaging Menu Options) .....................................................................................................12
Accessing Your Voice Messaging Menu ...............................................................................................................................................13
Personalizing your IP Phone.........................................................................................................................................................................14
Accessing your Call History ..................................................................................................................................................................14
Dialing from your Call History................................................................................................................................................................14
Adding Contacts to Your Directory........................................................................................................................................................14
Editing a Contact ..................................................................................................................................................................................15
Deleting a Contact................................................................................................................................................................................15
Change the Ring Tone..........................................................................................................................................................................15
Changing the LCD Screen Contrast......................................................................................................................................................16
Changing the Phone Wallpaper ............................................................................................................................................................16
Accessing Weather Information ............................................................................................................................................................17
Accessing News ...................................................................................................................................................................................17
Other Feature Codes............................................................................................................................................................................17
Rebooting your IP Phone......................................................................................................................................................................18
Codes........................................................................................................................................................................................................18
Direct Voicemail Transfer......................................................................................................................................................................18
Call Pick-up from a Different Extension.................................................................................................................................................18
Parking a Call.......................................................................................................................................................................................19
Push to Talk..........................................................................................................................................................................................19
Customer Service and Support ..........................................................................................................................................................................20

Page | 2
Business Solutions
Cisco Model 525

Page | 3
Business Solutions
Phone Labels / Description
Number
Description
1
Pick up place or answer a call
2
Message Indicator Light will display solid red when there is a voicemail message.
3
The LCD screen shows incoming information about calls, messages, soft keys, time date, and other relevant data. Caller
display information –first party, second party, number of calls. Informationstatus scrolling list in order of precedence
highest to lowest
4
Individual multi-colored LED’s display the dynamic call state and remote user status
(Busy Lamp field and Shared Line appearance.)
Flashing Red- I ncoming ringing line or the call has been placed on hold
Solid Red- Line is active or in use
Green Light- Indicates the line is idle
5
The soft keys are automaticallylabeled to identifytheir context-sensitive functions and correspond to options in the LCD
screen.
6
Navigation button- Use arrow keys to scroll through information or options by using keys to toggle up and down or side to
side.
7
Voice Mail access
8
Placing a call on Hold.
9
Menu Button displays the main menu options. You can access contact directory, call lists, check the status of the phone,
system problems, and change your settings.
10
Mute Button
11
Adjust the volume of the handset, headset, speaker and ringer.
12
Allows you to place calls and receive calls through an optionally connected headset.
13
Answering calls and hands-free audio output.
14
Use to dial numbers, enter letter, and choose menu items.

Page | 4
Business Solutions
Place/Receive Calls
Answering a Call
Welcome to Personal and Workplace
Pick up the handset, press the Answer soft key, or press Speakerphone key.
Dialing a Number or Extension
Pick up the handset, or use the speaker phone key and dial the extension or number.
Press the Dial soft key
Note: You may switch to a different call mode during a call in progress by pressing the Speakerphonekey, or picking up the
handset.
End a Call
Hang up the handset, or press the Speaker phone button to end call.
Place a Call on hold
While you are on a call, press the Hold Button.
To resume the call, press the Resume soft key
Transferring a call (Attended, Blind)
Attended Transfer
Follow the steps below to announcethe call prior to transferring.
Step
Action
1
During the call, press the Transfer soft key.
2
Dial the number or extension you wish to transfer the call, press the Dial soft key
then announcethe caller.
3
Press the Transfer soft key again to connect the parties.
4
If the party is unavailable press the cancel soft keyto bring the caller back to you.
Blind Transfer (unattended)
Follow the steps below to transfer the call without an announcement.
Step
Action
1
During the call, use the Right Arrow key, and select the Blind Xfer soft key
2
Enter the number or extension
3
Press Dial soft key and Hang up
Speaker Key

Page | 5
Business Solutions
Direct Voicemail Transfer
This feature allows you to send a caller directly to a user’s voicemailbox bypassing the user’s ring cycle and instantlyplays their
recorded greeting.
Press the Transfer soft key
Enter *55, followed by the voicemail extension and the # key.
Call Waiting Service: Answering a Second incoming call
If you are on a call when a second call comes in, you will hear a call-waiting tone and, or, see a flashing indicator light on the handset rest,
depending on the configuration of your phone.
To answer the new call on the same line, use the following method:
Use the navigation button to select the call
Press Answer to answer the call. The call on the other line is automatically put on hold
To return to the original call, use the following method:
Use the navigation button to reselect the call
Press Resume to reconnect to the call
Placing a Conference Ca ll
Basic Conferencing / 3 way
Step
Action
1
Call the first party then press the conf soft key.
2
Call the second party, when the second party answers press the conf soft
key to join all parties.
3
To end the conference call, hang up.
Call Forw a r di ng
Step
Action
1
Press the Forward soft key
2
Enter the number where you would like to forward your calls and press the
dial soft key
3
To deactivate forwarding service, press the Clr Fwd soft key
Do Not D i s t ur b
Step
Action
1
Press the DND soft key. Callers will go directly to the user’s Busy greeting.
2
Press Clr DND soft key to deactivate service.

Page | 6
Business Solutions
Group Paging
Any user can page all other phones in the group. Dial ext. 800 dialing, make announcement
Multicast paging is one-way. This means that the person who dials 800 can speak but others cannot reply. If two-way communicationis
preferred, refer to Push to Talk listed in Feature Access Codes
Soft key Buttons
The soft keybuttons on your phone display will vary depending on your phone model and the phone set up. Press the Right or Left Arrow
keys on the navigation button to view additional soft key buttons. Below is a partial list of common soft key options:
Soft key
Function
Answer
Answers an incoming call
Dial
Dials a number
Redial
Displays a list of recently dialed numbers
Ignore
Sends the call directlyto voicemail
cfwd
Forward all calls coming to your phone to a specified number
-cfwd
Clears call forwarding
dnd
Turns on Do Not Disturb
-dnd
Turns off Do not Disturb
delChr
Deletes the last number or letter entered
Directory
Phone directories.
Transfer
Call transfer
BlindXfer
Blind call transfer (transfer without announcingthe call)
Add
Add an entry
Edit
Opens an item so you can edit numbers or letter, or enable or disable a feature.
Delete
Delete an entire item ( example, a speed dial entry)
Conf
Begins a conferencecall

Page | 7
Business Solutions
While Playing Msgs
1 –Skip Back
2 –Pause
3 –Fast Forward
4 –Skip to beginning
6 –Skip to END
8 –Call Sender
Voice Mail Flow Chart
1 –Play Messages
2 –Busy Greeting Menu
3 –No Answer Greeting Menu
5 –Compose Message Menu
7 –Delete All Messages
* -Return to Previous
Play Message Menu
2 –Play/Repeat:Skip Envelope
4 –Play Previous
5 –Play Envelope
6 –Play Next
7 –Delete
8 –Call Sender
9 –Additional Opts
# - Save Messages
“ –Return to Previous
# - Repeat Menu
Additional Options
1 –Reply to MSG
2 –Forward message
“ –Return to Previous
# - repeat Menu
Reply to Message
1 –Change
2 –Listen
3 –Send
6 –Set/Clear Urgent
7 –Set/Clear Private
* –Return to Previous
# - Repeat Menu
Greeting Menu
1 –Record
2 –Listen
3 –Revert to Default
* –Return to Previous
# - Repeat Menu
Compose Message
1 –Change
2 –Listen
3 –Send
4 –Send to Group
5 –Send to Dist
6 –Set/Clear Urgent
7 –Set/Clear Private
* –Return to Previous
# - Repeat Menu
Select Dist List
1 –Select List 1 ---
15 –Select List 15
* –Return to Previous
# - Repeat Menu
Distribution List
1 –Select Another List
2 - Review List
* –Return to Previous
# - Repeat Menu
While Playing Msgs
1 –Change
2 –Listen
3 –Send
4 –Send to Group
5 –Send to Dist
6 –Set/Clear Urgent
7 –Set/Clear Private
* –Return to Previous
# - Repeat Menu

Page | 8
Business Solutions
Emerge Voicemail
Accessing the Voicemail Message Main Menu
Setting up your Voicemail B ox
Step
Action
1
Pick up the handset and press theMessage Key
2
Enter the Default Passcode ___
3
Enter a new 4-6 digit passcode at the Voice Portal prompt
4
Re-enter your new passcode at the prompt
Follow the prompts to record your PersonalizedName Greeting by recording
your First and Last name. The voicemail box has now been initialized
Subsequent Use
Step
Action
1
Press the Message Key
2
Enter your new passcode
3
Press 1to access your voice mail box
4
Follow the menu table to record personalized greetings and play messages.
Voice Messaging Main Menu
Key
Option
1
Play message (enabled with new or saved)
2
Record/Change Busy Greeting
3
Change No Answer Greeting
5
Compose and Send Menu
7
Delete ALL Messages
*
Voice portal Admin Menu
#
Repeat this menu
Record Your Personalized Greetings
The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has been recorded.

Page | 9
Business Solutions
Busy Greeting Menu
Busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call.
To Record a Busy Greeting
Step
Action
1
Access the Voice Message Main Menu. Press 2 and follow the voice prompts.
2
Key
Option
1
Record new Busy Greeting
2
Listen to current Busy Greeting
3
Revert to System Default Busy Greeting
*
Voice Messaging Main Menu
#
Repeat this menu
No Answer Greeting Menu
The no answer greeting plays when a call is not answered .
To Record a No Answer Greeting
Step
Action
1
Access the Voice Message Main Menu. Press 3and follow voice prompts.
2
Key
Option
1
Record New No Answer Greeting
2
Listen to current No Answer Greeting
3
Revert to System default No Answer Greeting
*
Voice Messaging Main Menu
#
Repeat this menu
To listen to your m e ss a g e s
Step
Action
1
Access the Voice Message Main Menu
2
Press 1 to listen to messages. You are now in the *Play Messages Menu. (See voicemail overview for
more options) Note: if there are no new or saved messages you will hear the voice announcement
indicating the status
Voice Mail Overview
From your Voice MessagingMain Menu you can play delete, or save these messages. From the Menus advanced sending and group distribution
options are available.

Page | 10
Business Solutions
Voice Messaging Main Menu
Key
Option
1
Play messages
#
Save a Message
7
Delete a Message
2
**Play or repeat message: skip envelope
Key
Option
1
Skip Backward 3 seconds
2
Pause Playback
3
Skip forward 3 seconds
4
Skip to beginning of message
6
Skip to end of message
4
Return to previous message
5
Play message envelope (date & time info)
6
Move to next message
8
**Initiate Call to Sender. This will dial out to the Caller ID of the caller. After
the caller hangs up you will still be in the system at this menu.
**Additional Options Menu ( See Menu below)
Key
Option
1
Reply to Message Menu
2
Forward Message Menu (more below)
*
Return to Play Messages Menu
#
Repeat this menu
Key
Option
1
Change Current introduction
2
Listen to current introduction
3
Send Messageto specific group member(s)
4
Send Messageto entire group
5
Send message to distribution list- (See Select
Distribution List Menu)
6
Set or clear urgent indicator
7
Set or clear confidential indicator
*
Return to Play Messages Menu
#
Repeat this Menu
Note: Messages marked Confidentialcannot be forwarded.

Page | 11
Business Solutions
Key
Option
2
Record/ Change Busy Greeting
3
Change No Answer Greeting
5
Compose and Send Menu
Key
Option
1
Change current message
2
Listen to current message
3
Send message to specific group member
4
Send Message to entire group
5
Send Message to distribution list (if configured)
6
Set or clear urgent indicator
7
Set or clear confidential indicator
*
Return to voice Messaging Main Menu
#
Repeat this menu
7
Delete ALL Messages
*
Voice portal Admin Menu
Key
Option
1
Access voice message Main Menu
2
Change CommPilot Express Profile
3
Record personalized name
4
Change Call forwarding Options
6
Make Calls
8
Change Passcode
9
Exit
#
Repeat this menu
#
Repeat this menu

Page | 12
Business Solutions
Distribution List Options (from the Voice Messaging Menu Options)
Distribution Lists are created in the users Profile through the eVolve Customer Dashboard.
Up to 15 distribution list(s) can be created.
Select Distribution List Menu- (from Forward Message menu, Key 5)
Key
Description
0
Select distribution list 0
1
Select Distribution list 1 (Distribution lists are numbered
consecutively1 through 15.)
*
Return to previous Menu
#
Repeat this menu
Distribution List Menu(from key 0-15 in Select Distribution List Menu)
Key
Description
1
Select another distribution List
2
Review the selected distribution list
3
Send the message
*
Return to the previous Menu
#
Repeat this menu
Reply to Message Menu(from Key 1 in Additional Options Menu).
Key
Description
1
Change current reply
2
Listen to current reply
3
Send reply
6
Set or clear urgent indicator
7
Set or clear confidential indicator
*
Return to Play Messages Menu
#
Repeat this menu.
Note: If this is the first time you are accessing this voicemail box, use the default passcode then you will be prompted to enter a new
passcode.

Page | 13
Business Solutions
Accessing Your Voice Messaging Menu
From your Cisco phone
Step
Action
1
Press the Message key
2
Enter your passcode
3
Press 1 to access your voicemail box
From Any Internal Cisco Phone
Step
Action
1
Call the extension or mailbox ID of the voicemail box
2
When the greeting plays, press the * key.
3
Enter your passcode and press the # key
4
Press 1to access your voicemail box
From Any External Telephone
Step
Action
1
Dial your Personal DID (Direct Dial number)
2
Press *, during your greeting
3
Enter your passcode press the (#) Key
4
Press 1to access your voicemailbox
Or, dial your organizations Voice Portal Backdoor Number ________
Step
Action
1
Enter the extension number or Mailbox ID.
2
Enter the passcode press #.
3
Press 1to access your voicemail box

Page | 14
Business Solutions
Personalizing your IP Phone
Accessing your Call History
To view the Call History lists:
Step
Action
1
Press the Setup button
2
Scroll to Call History and press the Select button
3
Select the Call History list you want to view. Available Call History lists are:
All Calls—all calls placed, received, and missed.
Missed Calls—last 60 missed calls.
Received Calls—caller ID of the last 60 answered calls.
Placed Calls—calls placed from the phone.
Dialing from your Call History
Once in your Redial, Received or Missed Call Lists, select the Dial Soft Key.
Adding Contacts to Your Directory
Step
Action
1
PRESS the MENU KEY. In the Personal Address Book screen, press Add.
2
Use the keypad to enter the name of the directory entry. When finished with the name, use the Down
Arrow to navigate to the other fields.
TIP: To enter numbers and letters, press Option and select Input All. To enter only numbers, press Option
and select Input Num. To clear all characters from an entry, press Option and select Clear.
3
Enter the office, mobile or home phone number, including any digits you must dial to access an outside
line and the appropriate area code, if necessary. You must enter at least one phone number for a contact.
TIP: To enter numbers and letters, press Option and choose Input All. To enter only numbers, press
Option and select Input Num. To enter an IP address, press Option and select Input IP. To clear all
characters from an entry, press Option and select Clear
4
Press Save to save the entry.

Page | 15
Business Solutions
Editing a Contact
To edit a contact’s phone information
Deleting a Contact
Change the Ring Tone
Step
Action
1
Highlight the contact you want to edit in the Personal Address Book screen
2
Choose one of the following options
Press the center Select button to choose the contact and edit the numbers in the entry.
Press the delChar key to delete numbers individually, or
Press Option and choose Clear to delete all numbers and start over.
3
Press Save when finished.
Step
Action
1
Once in the contact directory use the Arrow Keyto locate the contact to be deleted, and highlight the contact
2
Select the Option soft key
3
Using the up and down arrow key, select Delete
4
When the window pops up,“do you want to delete”,select OK.
Press Back and Exit Soft Keys to return to the idle display.
Step
Action
1
Press the Menu button
2
Scroll to User Preferences and press Select
3
Scroll to Audio Preferences and press Select
4
Scroll to the extension for which you want to select a ring tone and press the
Right Arrow key.
5
Scroll through the ring tones and press Play to play the highlighted ring tone.
Press Select to choose the highlighted ringtone for that extension

Page | 16
Business Solutions
Changing the LCD Screen Contrast
To Adjust the Contrast of the LCD S creen
Changing the Phone Wallpaper
You can change the background picture on your phone to one stored in the phone, or to one on a USB memory device attached to
the phone. If you are going to use a picture from the USB memory device, perform the following steps:
To change the background picture on your phone:
Step
Action
1
Press the Setup button.
2
Scroll to User Preferences and press Select.
3
Scroll to Screen Preferences and press Select.
4
Scroll to Display Brightness. The default contrast is 15. Enter a number between 1 (lowest) and 15
(greatest) to change the contrast
5
Press Save
Step
Action
1
Connect a USB storage device to your PC.
2
Create a directory named “pictures”on the USB device and copy the image files into that directory.
Image files must be between 30K and 300K in size. The phone can only read 45 images from the
USB device.3. Remove the USB device from your PC and insert it into the USB slot on the Cisco
SPA 525G/525G2.
Step
Action
1
Press the Setup button.
2
Scroll to User Preferences and press Select
3
Scroll to Screen Preferences and press Select
4
Scroll to Wallpaper. Press the Right Arrow key to select an image touse as
the wallpaper.
5
Use the navigation arrows to choose an image. Press Select to choose the image or to preview how the
image will look on your phone. Select the image and press View. Press Select to choose the image, or use
the Previous, Next, and Back keys.
6
Press Save

Page | 17
Business Solutions
Accessing Weather Information
You can view weather information for a maximum of three cities.
To add a city
Accessing News
Other Feature Codes
Feature Codes are the key commands used on the phone to change settings. The most common have been outline previously. The following, is a
complete list of the access codes available. Note: Feature codes may vary per company policy. See your administrator for a list of your Feature
Codes.
Feature Access Code
Name
#
Feature Access Code
Name
#
Call Forwarding Always Activation
*72
Call Waiting Activation
*43
Call Forwarding Always Deactivation
*73
Clear Voice MessageWaiting
Indicator
*99
Call Forward Busy Deactivation
*91
Directed Call Pickup ( premium
feature)
*97
Call Forwarding No Answer Deactivation
*93
Direct Voice Mail Transfer
*55
Call Park
*68
Do Not Disturb Activation
*78
Call Park Retrieve
*88
Do Not Disturb Deactivation
*79
Call Pickup ( Group extension
assignment)
*98
Last Number Redial
*66
Call Return
*69
Push to Talk
*50
Cancel CallWaiting
#43
All Over Page
800#
Step
Action
1
Press the setup Keyusing the navigation key scroll down to the Web Applications screen, select Weather.
2
Press Add .
3
Enter the city name or zip code, and press Search
4
Select the city from the list of results and press Add.
Step
Action
1
Select News, in the Web Applications screen
2
Scroll to select the type of news you want to view:
Local
Finance
Sports
World
Politics
3
Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them.
4
Press View to read an article, using the Down Arrow key to scroll through the article. Press Prev or Next to
go to other articles in the news category.

Page | 18
Business Solutions
Rebooting your IP Phone
Due to upgrades, or work on your phone you may be asked to reboot your phone. If you are asked by a technician to reboot you phone do the
following.
Codes
Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a * (star). Each feature code maps
directlyto an action on the phone system.
Below is a quick reference to our most commonly used feature codes.
Direct Voicemail Transfer
This feature allows you to send a caller directly to a user’s voicemailbox bypassing the user’s ring cycle and instantlyplays their recorded
greeting.
Press the Transfer soft key
Enter *55, followed by the voicemail extension and the # key.
Call Pick-up from a Different Extension
Directed Call Pick-up
This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the feature code *97.
Enter *97, press the “dial”soft
key.
Enter the extension of the ringing phone, followed by the #key.
Group Call Pick- up
The feature allows you to pick up any ring phone in your group and can be programmedfor basic, standard, and premium users. Service must be
programmed for use.
Enter *98, press the dial soft
key.
Step
Action
1
Press the Menu Key
2
Using arrow key scroll down to Device Administration
3
Scroll down to option 4, Restart and press the select soft key.

Page | 19
Business Solutions
Parking a Call
Call Park is a feature that allows a person to put a call on hold at one Handset set and continue the conversation from any other handset.
Press the Hold Soft key and enter *68 and the extension where you want to park the call followed by the # key.
Pressing # will park the call to your own phone.
Retrieving a parked call
Enter *88, and press the dial soft key, followed by the extension and the # key. The parked is retrieved.
Push to Talk
This feature code allows for immediate communication useful for quick conversations between callers. The call will be answered automatically, if the
party is available.
Enter *50, press the dial soft
key.
Enter the extension you wish to call, followed by the #key. You will hear a tone soon as the connection is made.
Note: Push to Talk is a premium seat feature, but may be added to standard or basic seats.