Cisco 7962 User manual

ANGELO STATE UNIVERSITY
CISCO 7962 TELEPHONE USER GUIDE
BUTTONS ON YOUR PHONE
LINE OR SPEED DIAL BUTTON – Opens a
new line or speed dials the number on the LCD screen
DIRECTORIES – Provides access to call
histories and directories
SETTINGS – Provides access to phone settings
such as LCD contrast, ring tone, network configuration,
and status information
SERVICES – Provides access to any available
phone services
MESSAGES – Provides access to your voice
message system
QUESTION MARK – Displays help on your LCD
screen for a phone button or function
NAVIGATION – Allows you to scroll through text
and select features displayed on the LCD screen
SPEAKER – Use to place or answer a call
without lifting the handset
MUTE – Use to disable / enable the microphone
for the handset, headset, or speaker
HEADSET – Use to place or answer a call with
a headset
VOLUME CONTROL BAR – Use to
increase or decrease volume for the handset, headset or
speakerphone (depending upon which is currently active)
Ringer Volume
Without lifting the handset, press the Volume Control Bar
Handset or Speaker Volume
1. While listening, press the Volume Control Bar
2. Press the SAVE soft key to save the entry
SOFT KEYS – Enable you to engage any of the functions
displayed on the corresponding LCD screen tabs. Soft
keys point to feature options displayed along the bottom
or your LCD screen. Soft keys change depending on the
status of your phone.
INDICATORS ON YOUR PHONE
Observe indicators in your display that identify the state
of the line.
DIALING INSTRUCTIONS
To Place an Outside Call
1. Lift handset OR press SPEAKER button OR press
NEWCALL soft key
2. Dial 9+ telephone number or 8 + telephone
number for long distance.
To Place an Internal Call
1. Lift handset OR press SPEAKER button OR press
NEW CALL soft key.
2. Dial extension number
To Answer a Call on Your Primary Line
Lift handset OR press SPEAKER button OR press
ANSWER soft key
To Answer a Call on Another Line on Your Phone
Press corresponding Line Key OR press ANSWER
soft key
To End a Call
Hang up handset OR press SPEAKER button OR
press ENDCALL soft key
To Answer a SECOND Call on Your LINE
1. Second call will appear in your display and you will
hear an audible beep from your headset.
2. Press ANSWER soft key. The first call is
automatically put on Hold.
3. Use NAVIGATION up/down key to highlight either
call
4. Press RESUME soft key to connect to caller
To Place a Call on Hold
1. Press HOLD soft key
2. Hang up handset
3. Press RESUME soft key or the desired line button to
return to a call
To Redial the Last Manually Dialed Number
Press REDIAL soft key

2
iDivert
Transfer a Ringing Call automatically to Voice Mail
1. When your phone is ringing, press the iDivert soft
key.
DND
Prevent incoming calls from ringing at you phone
1. Press the DND softkey to toggle DND on and off.
SETTINGS
To Choose a Ring Type
1. Press SETTINGS key
2. Use the scroll bar to highlight User Preferences or
dial 1.
3. Use scroll bar to highlight Ring Type OR dial 1
4. Press SELECT soft key to select the line that you
want to set the ringer for.
5. Use scroll bar to select an option
6. Press Play soft key to hear ring
7. Press SELECT soft key to choose a specific ring for
your phone
8. Press OK soft key
9. Press Exit soft key
To Adjust the Display Contrast
1. Press SETTINGS key
2. Use the scroll bar to highlight User Preferences or
dial 1.
3. Use scroll bar to highlight Contrast or dial 4.
4. Press SELECT soft key
5. Press UP and DOWN arrow soft keys
6. Press OK soft key to save selection
7. Press Exit soft key
MESSAGES
To Dial Unity Voice Mail and Access your Mailbox
1. Press MESSAGES key
2. Enter your Password + #
DIRECTORIES
To View Missed, Received, or Placed Call History
1. Press DIRECTORIES key
2. Use scroll bar to highlight desired option OR press
corresponding number
3. Press SELECT soft key
To Exit While Viewing a Call History
Press EXIT soft key twice
To Edit and then Speed Dial a Logged Call
1. Press DIRECTORIES key
2. Press SELECT soft key for Directory/Log Menu item
3. Scroll to highlight the desired number
4. Press EDIT DIAL soft key
5. Enter 9 and/or 1 (if necessary) before number
6. Press DIAL soft key
To Search the Corporate Directory
1. Press DIRECTORIES key
2. Select CORPORATE DIRECTORY OR dial 5
3. Search using either first name, last name or
extension (It is not necessary to enter entire name.)
4. Use as a wild card to access entire Corporate
Directory
5. Press SEARCH soft key
SERVICES
In order to build your Personal Address Book and Fast
Dial numbers you must Access the internet and log into
the User Options Web Page. Use the instruction sheets
provided. The telephone numbers and settings that you
have established from the Cisco CallManager User
Options web pages are associated with your phone.
To Access Your Personal Address Book
1. Press SERVICES button
2. From Services Menu, use the Navigation key to
select Address Book or press the corresponding
number on your keypad.
3. Press SELECT soft key
4. Use NAVIGATION key to highlight number to call
5. Press Dial soft key to dial number selected
To Access Your Fast Dials
1. Press SERVICES button
2. From the Services Menu use the Navigation key to
select Fast Dials OR press corresponding number
on your keypad.
3. Press number of Fast Dial you wish to call
FORWARDING
To Forward Calls to Another Extension
1. Without lifting handset press CFwdALL
2. DIAL the number, to which you want to forward calls.
To Forward Calls to Your Cell Phone
1. Without lifting handset press CFwdALL soft key
2. Dial 9 + your cell phone number
To Cancel Call Forwarding
•Press CFwdALL soft key
To Forward Calls Directly into Your Mailbox
1. Without lifting handset press CFwdALL soft key
2. Press MESSAGES key
TRANSFER
To Transfer a Call to Another Extension:
1. Press TRANSF… soft key
2. Dial extension (if third party cannot be reached,
press End Call soft key then Resume soft key)
•You may announce call in private
3. Press TRANSF… soft key to complete transfer
To Return to Caller when Busy or No Answer
1. Press ENDCALL soft key
2. Press RESUME soft key
To Return to the Original Call:
•Press RESUME soft key

3
DIRECT TRANSFER
To Transfer two separate, current callers to each
other while disconnecting yourself:
1. While on an active call, press the MORE and
SELECT softkeys (see highlighted caller – the call
now has a checkmark next to it)
2. Use the up/down scroll button key to highlight the
other caller
3. Press SELECT
4. Once the two callers are selected, press the DirTrfr
softkey
TO TRANSFER A CALLER DIRECTLY INTO VM
1. Press TRANSF… soft key
2. Press key
3. Enter mailbox number
4. Press TRANSF… soft key
CONFERENCE
To CONFERENCE Up to 4 Parties
1. With an active call on the line
2. Press MORE soft key
3. Press CONFRN soft key (listen for dial tone)
4. Dial next party
5. Announce call in private
6. Press CONFRN soft key to join all parties
If a Party Doesn't Answer or Doesn't Want to Join the
Call
1. Press ENDCALL soft key
2. Press RESUME soft key
To Permanently Remove Yourself From the
Conference
•Hang up OR press ENDCALL soft key
JOIN
To create a conference by joining two separate,
current calls to each other including yourself
7. Press MORE and SELECT softkeys to select the
current highlighted caller (the call now has a
checkmark next to it)
8. Use the up/down scroll arrow to highlight the other
caller
9. For each highlighted user, press MORE and
SELECT softkeys
10. Press JOIN softkey to combine all callers to one
conference call
CONF LIST
To view a list of all participants on the conference
call. The initiator (indicated with * ) may select and
remove a participant from the call.
1. Highlight the call using the Navigation
2. Press the SELECT softkey the call
3. Press the ConfList softkey
4. Press the REMOVE softkey
MEET-ME CONFERENCE
To Establish a Multi-Party Conference with Up to 10
parties
1. Lift handset or press SPEAKER button
2. Press MORE soft key
3. Press MEETME soft key
4. Dial conference bridge number (6000-6009)
5. Wait for other conferees to join call
To Join a Meet-Me Conference Call
1. Dial conference bridge number provided to you by
the conference initiator
2. Wait for other conferees to join call
Note: If you dial in before the initiator, you will receive a
busy tone and must try later.
Do not press the MEETME soft key to join a MeetMe
conference call.
CALL PARK
To Hold a Call for Retrieval from any Telephone
1. Press MORE soft key
2. Press PARK soft key
3. Note call park number in the display (5300-5309)
4. Hang up
To Retrieve a Parked Call
1. Lift handset of any phone
2. DIAL the number assigned to the parked call.
CALL PICKUP
To Pick Up a Call Ringing at Another Telephone
1. Lift handset OR press SPEAKER button
2. Press MORE soft key
3. Press PICKUP soft key (the call will begin to ring on
your phone)
4. Press ANSWER soft key or appropriate line button