Cisco Small Business Pro SPA 504G Safety guide

Cisco SPA 504G
Setup and User Guide
Version 1.0
Created: April 2012
Last Updated:

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Copyright © 2005-2012
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Copyright
Copyright © 2005, 2006, 2007, 2011, 2012.
Information in this document is subject to change without any notice. No part of
this document may be reproduced, transmitted or stored in a retrieval system, in
any form or by any means, electronic or mechanical, for any purpose, without
written permission.
Document Version Control
Version
Change
Author
Date
1.0
John Watts
April 2012

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Contents
1. Introduction ...........................................................................................................4
1.1. Purpose of this Document................................................................... 4
1.2. Related Documents............................................................................ 4
2. Getting Started ......................................................................................................5
2.1. Equipment Required .......................................................................... 5
2.2. Phone Assembly ................................................................................ 5
2.3. Router ............................................................................................. 6
2.4. Making the Connection....................................................................... 2
2.5. Connection Failure............................................................................. 2
2.6. Phone Lines ...................................................................................... 2
2.7. Log on to the Portal Website ............................................................... 2
3. Know Your Phone ..................................................................................................4
3.1. Phone Features ................................................................................. 4
4. Using Your Phone ..................................................................................................6
4.1. Phone Operation ............................................................................... 6
Making the connection ............................................................................. 6
Integration with Portal Website ................................................................. 6
Dialling Assistance................................................................................... 6
Speed Dial.............................................................................................. 6
4.2. Phone Functions ................................................................................ 7
Home Screen Options .............................................................................. 7
Receiving a Call....................................................................................... 8
Making a Call .......................................................................................... 9
Call Connected Options ............................................................................ 9
Putting a Call on Hold ............................................................................ 10
3-Way Calling ....................................................................................... 10
Transferring a Call ................................................................................. 11
Missed Calls.......................................................................................... 11
Voice Mail............................................................................................. 12
4.3. Advanced Phone Features................................................................. 13
Call Waiting .......................................................................................... 13
Call Parking and Retrieval....................................................................... 13
Call History........................................................................................... 14
Change Ring Tone ................................................................................. 14

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1. Introduction
1.1. Purpose of this Document
This guide is to show you how to install and use your Cisco SPA504G phone which
you will use in conjunction with your Altos portal website (www.telephony-
cloud.com), therefore the functionality and features described are an appropriate
subset of those available. Full details of the phones capabilities can be found in the
Cisco Small Business Pro IP Phone SPA 50X User Guide which can be obtained
from the Cisco web site.
1.2. Related Documents
The Setup and User Guide provides guidance for the ordinary user on the facilities
and features of your phone system. It should be used in conjunction with this
guide.
The System Administrators Guide provides instruction for the Company
Administrator in setting up the Altos system and configuring the features and
functionality available to each user.
For Gold product Administrators there is an additional Gold Subscribers Guide for
the Auto Attendant and Call Recording Capabilities.
These guides can be downloaded from the Support Menu on the portal website or
accessed via the Help menu.

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2. Getting Started
2.1. Equipment Required
Cisco SPA504G phone
Power Supply –either unit with plug or a PoE (Power over Ethernet) switch
Ethernet Broadband Router
Operational Ethernet LAN
Ethernet cable to connect telephone to router
Configuration Details sheet giving the following information:
oPhone number
oService Pin
oPortal website logon details
2.2. Phone Assembly
oFind the longer end of the coiled phone cord. Insert it into the back of the
phone base in the slot marked Handset Port.
oInsert the short end of the handset cord into the jack at the bottom of the
handset (not shown)
oAttach the desk stand by lining up the tabs on the desk stand with the slots
on the back of the phone. Slide the bottom tabs into the slots.
oLightly press down on the top of the desk stand. It should easily slide into
the top slots. Do not force.
Headset port
(on side of phone)