Cisco 9951 Standard User manual

Quickstart Guide
Cisco 9951
Video Phone

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Cisco 9951 | Features
1) Phone screen
2) Session buttons
3) Soft keys
4) Back button
5) Release button
6) Navigation pad and
Select button
7) Conference button
8) Hold button
9) Transfer
10) Keypad
11) Speakerphone button
12) Mute button
13) Headset button
14) Volume button
15) Messages button
16) Applications button
17) Contacts button
18) Phone display
19) Feature buttons
20) Handset with light strip
21) Video camera and shutter
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> Press the Resume soft key and speak to the person
> You can now press the End Call soft key, and resume
the new call
HOLD
> Press the Hold button. The hold icon displays and the
Session button pulses green
> To resume the highlighted call, press the pulsing green
button, the Resume soft key, or the Select button in the
Navigation pad
Note: pressing the Hold button again does not resume
a call from hold.
END A CALL
To end a call, use one of the following steps:
> Replace the handset
> Press the Release button
> Press the End Call soft key
> Press the (lit) Speakerphone or Headset button
MUTE A CALL
During a call, press the Mute button. When mute is
activated, the button lights up red. During a video call,
pressing the Mute button will block your phone from
transmitting both video and audio to other parties on
a call. To unmute the call, press the Mute button again.
Placing and receiving calls
PLACE A CALL
Use any of the following approaches to place a call:
> Lift the handset and enter a number
> Press an (unlit) Session button on the right side
> Press the New Call soft key
> Press the (unlit) Headset button or Speakerphone button
REDIAL THE LAST NUMBER
> Press the Redial soft key
ANSWER A CALL
Use any of the following approaches to answer a call:
> Lift the handset
> Press the flashing amber Session button on the right side
> Press the Answer soft key
> Press the (unlit) Headset or Speakerphone button
CALL WAITING
If you are on an active call and another call comes through:
> Press the flashing Session key to answer the incoming
call. The original call will automatically be placed on
hold, and you will be able to speak to the new caller
> To end the new call, press the End Call soft key and to
resume the original call, press the Resume soft key
If you want to end the original call once you have
answered a new call:
> Place the new call on hold using the Hold button
> Select the original call using the Navigation pad

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Conference calls
SETTING UP A CONFERENCE CALL:
> From an active call (not on hold) press the Conference
button – the active party is placed on hold
> Call the second party
> When the second party answers, press the Conference
button again to join all parties
> Repeat these steps if you wish to add more people to
the conference call
PLACE A CONFERENCE CALL ON HOLD
> Press the Hold button
> To resume the call, press the Resume soft key
TO VIEW AND REMOVE CONFERENCE PARTICIPANTS
During a conference, press the Show Details soft key.
To remove a participant from the conference, highlight
a name and press Remove.
Transferring and forwarding calls
TRANSFERRING A CALL
> From an active call (not on hold), press the Transfer button
> Call the transfer recipient
> Press the Transfer button or the Transfer soft key
(before or after the party answers). The transfer is
complete. Confirmation displays on your phone screen
CALL FORWARDING
To forward calls to another number:
> Press the Forward All soft key
> Enter the number of the destination
To forward calls to voicemail:
> Press the Forward All soft key
> Press the Messages key
To disable call forwarding:
> Press the Forward Off soft key
DIVERT A CALL
Use Divert to redirect a ringing or active call to voicemail
or to another phone number (set up in advance by your
system administrator). You must resume a held call before
you can use Divert. Divert affects the highlighted call only.
If necessary, scroll to the call before pressing Divert.

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Voicemail
VOICEMAIL
New message indicators:
> A solid red light on your handset.
> A stutter dial tone on the line (if enabled)
> A voicemail icon next to the line label and session
button (may include message count)
Listen to voice messages
> Press the Messages button and select Voicemail using
the Navigation pad
> Press Open
> Enter your PIN number and press the # key.
(Default PIN: 12345)
> Press 1 to hear NEW messages
> Press 2 to SEND a message
> Press 3 to REVIEW old messages
Personalise voicemail
> Press the Messages button and select Voicemail using
the Navigation pad
> Press Open
> Enter your PIN number and press the # key.
(Default PIN: 12345)
> Select 4 to change SETUP options
> Press 1 to change your greetings
> Press 2 to record Greetings in Australian English
> Voicemail will replay the current greeting
(Standard Greeting)
> Press 1 to re-record your message
> Press 2 to turn on alternate greeting
> Can be used for vacations
(start and end date can be entered)
> Press 3 to edit other greetings
> Press 1 for standard greeting
> Press 2 for after office hours greeting
> Press 3 for alternate greeting
> Press 4 for busy greeting
> Press 5 for internal greeting
> Press 6 for holiday greeting
> Press 0 for help
> Press * to exit menu
> Press 4 to listen to all greetings
> Press 0 for help
> Press * to Exit from any menu

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Managing contacts & call history
DIRECTORIES
>Press the Contacts button and select a directory.
>Enter search criteria and press Submit
>To dial, scroll to a listing and press the Select button
in the Navigation pad or the Dial soft key
CALL HISTORY
Press the Applications button and select Call History.
The last 150 calls display:
>Missed calls
>Placed calls
>Received calls
To dial a call on your Call History list:
>Scroll to a call
>Press the Select button in the Navigation pad, or the
Call soft key
To view details for a call, highlight the call and press these
soft keys: More > Details.
View new missed calls
>Press the Session button next to the Missed Calls icon
on the right side of the screen (may include a count of
missed calls). The Missed Calls icon displays in this
location when you have new (not yet viewed) missed calls
>Or, view your missed calls history by opening call history
and pressing the Missed Calls soft key
Listen to visual voicemail messages
> Press the Messages button and select Visual Voicemail
using the navigation pad or selection button
> Press Open
> Enter your PIN number and press the Sign in soft key.
(Default PIN: 12345)
> Use the Navigation pad and select the message you
want to listen to
> Press to play the message
> Press to pause the message or to rewind to the
beginning of the message or to fast forward to the
end of the message
> Replace the handset to exit the visual voicemail or
press the End Call soft key

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Phone preferences
CHANGE RINGTONE
>Press Applications
>Select Preferences > Ringtone
>Scroll through the list and press Play soft key to hear
the selected ringtones
>Select the desired ringtone and press Set to apply
the ringtone
>Press Back soft key to go back to the Preferences screen
CHANGE WALLPAPER
>Press Applications
>Select Preferences > Wallpaper
>Press Preview to see the wallpaper on your phone screen
>Select the desired wallpaper and press Set to apply the
wallpaper to the phone
>Press Back soft key to go back to the Preferences screen

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