Cisco 7821 User manual

Cisco®7821
Dial Plan
Internal Calls: Dial last 4-digit extension within the site
Site to Site Calls: Dial 2-digit site code + 4-digit extension
Roosevelt House : 13+XXXX, Silberman : 12+XXXX (Cisco)
Main Campus : 11+XXXX, Hunter High School: 14+XXXX,
Brookdale Campus: 17+XXXX (Siemens)
External Calls: Domestic: 9+1 Area Code + Number
Int’l: 9+011+Country Code + Number
Service calls: 9311, 9411
Emergency External: 9+911 or 911
Your Phone
1. Incoming call or voicemail indicator
2. Line and feature buttons
3. Softkeys
4. Navigation
5. Hold, Transfer, Conference
6. Speakerphone, Headset, and Mute
7. Voicemail, Applications, and Directory
8. Volume
9. Speaker
10. Headset
11. Mute
12. Keypad
13. Volume
14. Contacts
15. Applications
16. Voicemail
17. Handset
Feature and Session Buttons
Feature buttons (left side): view calls on a line
or Speed Dials Session buttons (right side):
resuming calls or answering a call
▪Green, steady: Active call
▪Green, flashing: Held call
▪Amber, steady: Shared line in use
▪Amber, flashing: Incoming call
▪Red, steady: Shared line in use
▪Red, flashing: Shared line on hold

2
Place a Call
▪Enter a number and lift the handset.
OR
▪Press Redial softkey.
OR
▪Press New Call, Speaker or Headset
and dial.
Answer a Call
▪Press the flashing amber button.
OR
▪Lift the handset.
OR
▪Press the Speaker or Headset button
or Answer softkey.
Put a Call on Hold
▪Press Hold.
Resume a Held Call
▪Press Hold again or Resume softkey.
Call Transfer
To transfer while on an active call:
▪Press the Transfer button or softkey.
▪Dial the intended party.
▪Announce caller when line is picked up.
▪Press the Transfer button.
Note: If dialed party does not wish to take
the call, press End Call, then resume
original call.
Blind Transfer to Voicemail
▪Press Dial #+ 2-digit site code + 4-digit
extension + Transfer within site
Call Forward
To forward all incoming calls:
▪Select a line and press Forward all
softkey.
▪Dial the number.
To forward to voicemail:
▪Press the Forward ALL softkey.
▪Press the Messages button.
To receive calls again:
▪Press the Forward Off softkey again.
Conference
Ad Hoc Conference (Up to 8 Parties)
While on an active call:
▪Press Conference button.
▪Dial the intended party, then press the
Call softkey.
▪When call connects, press Conference
button to connect the calls.
▪Repeat to add additional parties.
To rejoin conference if party is not
available:
▪Press EndCall softkey.
▪Press Resume softkey to be
connected with conference in progress.
View Conference Participants
▪Press the Show detail softkey.
▪To refresh the screen, press Update
softkey.
Remove Conference Participants
▪Press Show Detail softkey.
▪Highlight the party you wish to remove
using the Navigation button.
▪Press the Remove softkey.
Add Another Person to a Call
▪From a connected call that is not on
hold, press Conference.
▪Select a held call and press Yes.
Decline
Sending an Active or Ringing Call to
Voicemail
To redirect an incoming, ringing call while
on another call:
▪Highlight the incoming call and press
Decline softkey.
To redirect an incoming call while not on a
call:
▪Press Decline softkey.
To redirect a held call:
▪First resume the call and then press
the Decline softkey.
Do Not Disturb (DND)
▪Press DND softkey to turn on or off the
ringer on the phone.
Directories
Corporate Directory
▪Press Contacts button.
▪Select Corporate Directory.
▪Perform a search by name or extension.
▪Press Search softkey.

3
▪Scroll to a listing and press the Select
button in the Navigation pad.
▪Press Select button again.
To Exit:
▪Press the Exit softkey.
Personal Directory
To access the Personal Directory:
▪Press Contacts button.
▪Select Personal Directory.
▪Enter User ID:
▪Enter Password:
▪Press Submit softkey.
To Log Out:
▪Select Log Out | OK.
Add a Personal Directory Entry:
▪Press the Contacts button.
▪Sign in to Personal Directory.
▪Select Personal Address Book.
▪Press the Submit softkey.
▪Press the New softkey.
▪Enter the nickname information.
▪Press the Phones softkey and enter
the phone numbers.
▪Press the Submit softkey to add the
entry to your personal directory.
Search for an Entry in Personal Directory:
▪Press the Contacts button.
▪Sign in to Personal Directory.
▪Select Personal Address Book.
▪Select one, all, or none of these:
–Last Name, First Name, Nickname
▪Enter the search criteria information,
then press the Submit softkey.
Call History
▪Press Applications button.
▪Select Recents.
▪Select line to view.
Note: You can view approximately 150
missed or all calls.
Mobility
Single Number Reach
▪To set up, see Managing Your Phone
from the web section on page 5.
Enabling Mobility
To turn on or off Mobility from your desktop
phone:
▪Press Mobility button or softkey to
display current remote status.
▪Highlight Enable Mobile Connect
option, then press Select softkey to
change status.
Note: To disable Move to Mobile, follow
step 1 above, then select Disable
Mobile Connect and press Select
softkey.
▪Press the Exit softkey.
Send Call to Mobile Device
To transfer an active phone call from your
desk phone to your mobile phone:
▪While on an active call at your desk
phone, press the Mobility softkey.
▪Select Send Call to Mobile, then press
Select softkey.
▪After a few seconds your mobile phone
will ring. Answer the call.
▪You may be prompted to press any digit
to accept the call.
▪The transferred call should now be
active on your mobile phone.
▪To end the call, simply hang up the call
on your mobile phone. This will place the
call on hold at your desk phone. Press
the line button, of the held call, to
resume the call at your desk phone. If
you do not resume the call at your desk
phone, the call will automatically end
after 5 seconds.
Send Mobile Call back to Desk Phone
To transfer a mobile connect call from your
mobile phone back to your desk phone:
Note: This option is only available for calls
that were previously transferred to a
mobile phone using Send to Mobile.
▪Verify the line on your phone is
illuminated red, indicating that you
currently have a call transferred using
Send to Mobile.
▪End the call on your mobile device. The
system will automatically put the call on
hold at your desk phone.
▪Press the line key associated with the
call that is on hold.
Note: Typically a line will flash red if it has
a call on hold.
▪The call should now be active on your
desk phone.
Note: If you do not answer the call on hold
within 5 seconds the call will end.
Voicemail
Setting up Voicemail
▪Press the Messages button.

4
▪Enter your default PIN 135790#
▪Record your Name.
▪Record your Greeting.
▪Change your Temporary PIN.
▪Confirm your PIN.
▪Press #to confirm Directory Listing.
Note: If you hang up before completing
setup, you need to repeat setup
again.
Internal Voicemail Access
From your phone:
▪Press Voicemail button.
▪Enter your PIN, #
Voicemail access from another phone:
▪Press Voicemail button, * key.
▪Enter your 4-digit extension, PIN, #.
External Voicemail Access
▪Dial your direct number.
▪Press *key
▪Enter 4-digit extension, #
▪Enter your PIN, #
OR
▪Dial 347-554-2200 to access from
PSTN
Main Menu:
▪1 Listen to messages
▪2 Send a message
▪3 Review old messages
▪4 Setup options
Greetings
▪4-1-1 Re-record Standard Greeting
▪4-1-2 Re-record Alternate Greeting
▪4-3-2 Re-record Name
▪4-3-1 Change PIN
Direct to Voicemail
To leave someone a voicemail message
without having to call them:
▪Press * + 2 digit site code + X-digit
extension.
Check Messages
To check for messages after logging in:
▪Press 1 to listen to new messages.
▪Press 3, then 1 to review saved
messages.
▪Press 3, then 2, then 1 to listen to
deleted messages.
The following options can be used while
listening to your mail:
1
Restart
6
Fast Playback
2
Save
7
Rewind
3
Delete
8
Pause or Resume
4
Slow Playback
9
Fast forward-End
5
Change Volume
#
Skip Message
##
Keep Msg. New
After listening to messages:
1
Replay
6
Mark As New
2
Save
7
Skip Back
3
Delete
9
Msg. Properties
4
Reply
*
Cancel Playing
Msg
5
Forward
0
Help
Managing your phone From the
Web
To manage features such as speed dials
(phone buttons), abbreviated dials
(softkeys), Phone Contacts:
▪Go to:https://myphone.hunter.cuny.edu/
▪Press continue to this website
▪Username: NETID username
▪Password: NETID password
Speed Dial Configuration
To create additional speed dials:
▪Click Phones tab.
▪Click Phone Settings.
▪Click Speed Dial Numbers.
▪Do the following:
1. Click Add New Speed Dial.
2. Enter in the number as
though you were dialing it.
3. Enter in Label.
4. Assign speed dial number
(1-199).
5. Click Save.
Call Forwarding
▪Click Phones tab.
▪In the left navigation pane, click Call
Forwarding.
▪Click the drop down arrow for the phone
number you want to setup forwarding.
▪Check the Forward all calls to: check
box.
▪From the drop-down list, enter the
phone number you want to forward all
calls to.

5
▪Click Save.
To turn forwarding off:
▪Uncheck the Forward all calls to box.
▪Click Save.
Phone Contacts
▪Click Phones tab across the top of the
page.
▪Click Phone Settings tab.
▪Click Create New Contact. The Add
New Phone Contact window appears.
▪Complete the fields with the contact
information for the contact.
▪Click OK.
Ring Settings
Customize your shared line ringtones.
▪Click Phones tab across the top of the
page.
▪Click My Phones.
▪Under Company Phones there are
two phones. Look for the one that has
your correct number. Example:
[phone].
▪Click the Application icon
▪Click Settings from the drop down.
▪Select Ring Settings.
▪Select the phone number and
customize When I’m on a call and
When I’m not on a call from the drop
down arrow.
▪Click Save.
Single Number Reach
SNR allows you to provide an additional
number where you can be reached if you
are not at your desk.
Set up an Additional Phone:
▪Click the Phones tab.
▪In the left navigation, click My Phones.
▪Under My Additional Phones, click the
Add New icon. The Add a New Phone
window displays.
▪Enter the phone number and
description for your phones.
▪Optional. If this phone is a mobile
phone, check the Enable Move to
Mobile check box.
▪Click Save.
Managing your Voicemail from
your Computer
Web Inbox-Visual voicemail through
your computer
▪Go to:
https://myvoicemail.hunter.cuny.edu
▪Username: NETID username
▪Password: NETID password
▪Select Web Inbox.
To view and listen to voicemail:
▪New unheard messages are bolded.
Old messages are not bolded.
▪Place your mouse over the message
and click the play button to hear the
message.
To log off Web Inbox:
▪Click the Sign Out link in the upper-
right corner.