Clear One COLLABORATE ROOM PRO User manual

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COLLABORATE® ROOM PRO
USER GUIDE
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ClearOne
5225 Wiley Post Way
Suite 500
Salt Lake City, UT 84116
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Telephone [phone]
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Tech Sales 1.800.705.2103
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FAX [phone]
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E-mail [email protected]
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On the Web www.clearone.com
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COLLABORATE Room Pro
USER GUIDE
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CLEARONE DOCUMENT
DOC-0156-001 REV 1.0 – Dec. 2014
© 2014 ClearOne Inc. - All rights reserved. No part of this document may be
reproduced in any form or by any means without written permission from
ClearOne. Printed in the United States of America. ClearOne reserves specific
privileges.
Information in this document is subject to change without notice.
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NOTICE: This Class A device complies with Part 15 of the FCC rules and
Canadian ICES-003. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may
cause undesired operation.

COLLABORATE Room Pro: User Guide 3
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Table of Contents
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Chapter 1: Introduction ......................................................................................... 7
In this Chapter ....................................................................................................................................7
COLLABORATE Room Pro Overview.................................................................................................7
Main Features.....................................................................................................................................9
Comparison Table............................................................................................................................10
Feature Highlights ............................................................................................................................10
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Chapter 2: Getting Started .................................................................................. 11
In this Chapter ..................................................................................................................................11
Using the Remote Control................................................................................................................11
Alphanumeric Keypad...................................................................................................................13
Command Buttons ........................................................................................................................13
Navigation Joystick and Additional Buttons .................................................................................13
Using the On-Screen Menu..............................................................................................................14
System Icons ....................................................................................................................................15
Displaying System Information ........................................................................................................17
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Chapter 3: Configuration Basics . ........ .................................................................19
In this Chapter ..................................................................................................................................19
Configuring the Camera...................................................................................................................19
Configuring Multiple Cameras .........................................................................................................20
Configuring Camera Connected to HDMI Video 1 and
Laptop Sharing thru HDMI Video 2......................................................................................21
Configuring Dual Cameras Connected to HDMI 1 and HDMI 2 and
Data Sharing thru DataPoint HD..........................................................................................21
Controlling Multiple Cameras...........................................................................................................21
Configuring the Audio ......................................................................................................................21
Configuring the Display....................................................................................................................24
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Chapter 4: Video Collaboration ........................................................................... 25
In this Chapter ..................................................................................................................................25
Starting Calls ....................................................................................................................................25
Auto-Answering Calls .......................................................................................................................27
Ending Calls .....................................................................................................................................27
Muting the Video ..............................................................................................................................28
Switching Image Modes...................................................................................................................28
Display Mode ................................................................................................................................28
Far End Mode................................................................................................................................28
Switching Call View Modes ..............................................................................................................28
Single Mode ..................................................................................................................................28
Dual Mode.....................................................................................................................................28
Presentation Mode ........................................................................................................................28
Using Picture-In-Picture (PIP) Modes...............................................................................................29
Call State Indications........................................................................................................................30

4 COLLABORATE Room Pro: User Guide
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Using Call Tones ..............................................................................................................................31
Operator Request for Password....................................................................................................31
Operator Request for Telephone Tone .........................................................................................31
Recording and Streaming ................................................................................................................32
Start Recording .............................................................................................................................32
Stop Recording .............................................................................................................................32
View Recording .............................................................................................................................33
Start Streaming .............................................................................................................................33
Stop Streaming .............................................................................................................................33
View Streaming .............................................................................................................................33
Data Sharing.....................................................................................................................................34
Choosing the Data Source............................................................................................................34
Connecting to PC ..........................................................................................................................34
Connecting a USB Flash Drive......................................................................................................34
Viewing Recordings ......................................................................................................................35
Using Multicasting............................................................................................................................35
Setting up Multicast Calls..............................................................................................................35
Joining a Multicast Call as a Passive Participant ..........................................................................36
Starting/Stopping a Multicast Call.................................................................................................36
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Chapter 5: Quick Dialing Methods ......................................................................37
In this Chapter ..................................................................................................................................37
Using the Contacts ...........................................................................................................................37
Using the Contacts via the Remote Control .................................................................................37
Using Contacts via the COLLABORATE Room Pro GUI ..............................................................37
Using the Contacts via the New Call Bar.......................................................................................38
Adding Entries to the Contacts......................................................................................................38
Editing Entries in the Contacts ......................................................................................................38
Deleting Entries from the Contacts ................................................................................................39
Using the Recent Calls.......................................................................................................................39
Using the Recent Calls via the Remote Control..............................................................................39
Displaying the Recent Calls from the Contacts ..............................................................................39
Adding a Recent Calls Entry to the Contacts .................................................................................40
Clearing the Recent Calls................................................................................................................40
Using Directory .................................................................................................................................40
Accessing Directory via the Remote Control.................................................................................40
Accessing Directory via the Contacts ............................................................................................41
Chapter 6: Advanced Settings ............................................................................43
In this Chapter .....................................................................................................................................43
Preference Settings ............................................................................................................................44
Security Settings ................................................................................................................................45
Call Settings .........................................................................................................................................46
Admin Settings......................................................................................................................................47
Directory Properties ............................................................................................................................48
H.323 Protocol Settings ........................................................................................................................50

COLLABORATE Room Pro: User Guide 5
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Working in COLLABORATE Central Mode....................................................................................52
SIP Protocol Settings .......................................................................................................................52
ISDN Settings (Optional)..................................................................................................................53
ISDN Lines Configuration..............................................................................................................54
IP Settings ........................................................................................................................................55
Multicast and Streaming Settings ....................................................................................................57
Recording Settings...........................................................................................................................59
MCU Settings ...................................................................................................................................59
Firewall Settings ...............................................................................................................................61
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Chapter 7: Web Access and Management ..........................................................63
In this Chapter ..................................................................................................................................63
Accessing COLLABORATE Room Pro via Browser.........................................................................63
Viewing a Stream Session................................................................................................................64
Viewing a Multicast Video Collaboration..........................................................................................65
Importing/Exporting the License ......................................................................................................65
Viewing the Recording Archive ........................................................................................................66
Sending Running Text in a Call........................................................................................................66
Viewing Call Status...........................................................................................................................69
Performing System Upgrade............................................................................................................70
Performing System Backup .............................................................................................................70
Performing System Restore From Backup File................................................................................72
Performing System Restore from FTP .............................................................................................74
Access to system Recovery with USB Device..................................................................................75
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Chapter 8: Telnet Commands.............................................................................. 77
Enabling the Telnet API....................................................................................................................77
Descriptions of the Telnet API ..........................................................................................................77
Chapter 9: Specifications.................................................................................... 79
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6 COLLABORATE Room Pro: User Guide
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COLLABORATE Room Pro: User Guide 7
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Chapter 1: Introduction
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IN THIS CHAPTER
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This chapter introduces the COLLABORATE Room Pro video collaboration system and
includes the following sections:
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COLLABORATE Room Pro Overview
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Main Features
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Comparison Table
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Feature Highlights
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COLLABORATE ROOM PRO OVERVIEW
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The COLLABORATE Room Pro (COLLABORATE Room Pro 500/600) is an all-in-one high-
definition executive videoconferencing system, featuring an embedded MCU, built-in
recording capability, streaming of live and recorded sessions, data sharing, and more.
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COLLABORATE Room Pro provides an interface to videoconferencing via its plug-and-play
application-in-a-box, providing on-screen operation controls and advanced call control
options during conferencing. Utilizing the newest H.264 video standard and clear, crisp
audio, the COLLABORATE Room Pro brings users face-to-face with other people and
organizations.
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COLLABORATE Room Pro enables you to record and stream video calls to multiple
locations with up to 8 additional participants.
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COLLABORATE Room Pro incorporates advanced data sharing capabilities, allowing you to
turn any videoconference into a fully interactive meeting. It can display presentations or
videos on large monitors, connect to an external laptop for data sharing, and open various
file types from USB storage devices.
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COLLABORATE Room Pro is ideal for users who need a powerful videoconference solution,
offering point-to-point/multipoint capabilities, powered by ClearOne’s COLLABORATE Room
Pro software.
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Various accessories, such as a PTZ camera, ClearOne COLLABORATE Mic, DataPoint HD
and ISDN adapters – can be installed and integrated as part of the COLLABORATE Room
Pro system.
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8 COLLABORATE Room Pro: User Guide
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NOTES:
For more information about the COLLABORATE Room Pro
physical installation, including the connection of cables and
devices to COLLABORATE Room Pro, refer to the
COLLABORATE Room Pro Installation and Setup Guide.
For the complete technical specifications, refer to the COLLABORATE Room
Pro datasheet.

COLLABORATE Room Pro: User Guide 9
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MAIN FEATURES
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COLLABORATE Room Pro allows you to call a destination via LAN or ISDN, and to interact
via video and data-sharing during calls. Some of the primary capabilities of the system
include:
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Point-to-point or multipoint connections
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Recording, streaming, and data sharing
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Recording and playback of point-to-point and multipoint (MCU based) sessions
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Streaming via a Web interface or Windows Media Player
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Downloading/sharing files via a USB flash drive
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Access files on a USB flash drive while in idle mode
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Side-by-side Picture-In-Picture (PIP) view
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Session multicast
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Embedded MCU for multipoint sessions
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Embedded broadcast viewer
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Calling via Contacts or Recent calls
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Calling via online directories
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Calling Via URI
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Multipoint videoconferences support
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Configurable audio, video and displays, and automatic answering
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Display on-screen running text to all participants via the Web management during a call
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Support ClearOne COLLABORATE Mic
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Far End mute indicator
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Telnet interface
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Communicating in standalone mode, COLLABORATE Central mode and gatekeeper
mode
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System Power On/Shutdown from the remote control
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Web-based management
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ISDN links (optional)
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Regulatory Compliance: UL, CSA (cUL), TUV, TUV-CB, CE-LVD, CE, FCC Class B,
BSMi, VCCI, C-Tick, RoHS.

10 COLLABORATE Room Pro: User Guide
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COMPARISON TABLE
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The following table specifies the differences between the various models of COLLABORATE
Room.
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COLLABORATE Room Pro 500 Series COLLABORATE Room Pro 600 Series
Max Tx* 1080/60 1080/60
Max Rx* 1080/60 1080/60
MCU Up to 1+8 Up to 1+8
Recording √√
Streaming √√
Data via USB √√
DataPoint HD (Optional) √√
Multiple Cameras √√
Bandwidth Up to 6 Mbps Up to 6 Mbps
H.239 Dual Video support √√
PTZ camera √√
Balanced Audio Input - √
* According to the purchased license
Note:The display resolution must be set to 1920x1080 when the received
resolution is 1080. Otherwise you may encounter video issues.
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FEATURE HIGHLIGHTS
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New features incorporated in COLLABORATE Room Pro include:
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New sleek design
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Dual HDMI input with the following modes of operation:
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o2 cameras
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o1 camera & 1 laptop
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o2 cameras (one at a time) and laptop via DataPoint HD
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Balanced audio in/out (only in Room Pro 600 SKU)
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External IR Receiver – install the unit in a closet (optional accessory for sale)
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SSD Storage for faster operation and added resiliency

COLLABORATE Room Pro: User Guide 11
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Chapter 2: Getting Started
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IN THIS CHAPTER
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Once the COLLABORATE Room Pro unit is installed, connected and turned on, it is ready
for use. This chapter describes the following basic operations:
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Using the Remote Control
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Using the On-Screen Menu
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System Icons
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Displaying System Information
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USING THE REMOTE CONTROL
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You can navigate the COLLABORATE Room Pro on-screen graphic user interface (GUI)
using the infrared remote control, bundled with the unit.
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Pressing any button on the remote control activates the on-screen GUI, which appears on
top of the camera/videoconference picture.
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The remote control includes the following button types:
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Alphanumeric Keypad

12 COLLABORATE Room Pro: User Guide
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Command Buttons
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Navigation Joystick and Additional Buttons
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ALPHANUMERIC KEYPAD
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The remote control includes an alphanumeric keypad with buttons from 0 to 9, as well as '.',
',', '*', '#', '^', '@', '$', ':', '=', '-', '_' and Clear (Backspace) characters accessed by
repeat button presses.
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In different windows, you can toggle between numbers and letters, depending on the
field. Some fields accept numbers only.
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Switch between letters and numbers by pressing a few times on the corresponding key
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When DTMF dialing is requested, use the numeric keypad.
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COMMAND BUTTONS
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The following command buttons are available on the remote control:
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Button Image Button Name Command
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Status Display the current call status
Turn on the system
Data Initiate data sharing
Phone Book Open the phone book
Help Show the on-screen online help
Far End Control the position (PTZ) of the camera at the
near/far end
Camera Control Configure the camera position settings
Preset: Recall Recall a camera PTZ preset position
Preset: Set Set a camera PTZ preset position
Picture-In-Picture (PIP) Toggle the PIP position (5 positions + Side-by-
Side)
Speed Dial N/A
Recent Calls Display the current Recent Calls

COLLABORATE Room Pro: User Guide 13
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Button Image Button Name Command
Mute Mic Mute the local microphone
Display Toggle the local and remote displays
Settings Open the settings menu
Mute Video Temporarily disable the local video camera and
its transmission
Mute Speaker Mute the speaker
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NAVIGATION JOYSTICK AND ADDITIONAL BUTTONS
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Using the joystick of the OK button, you can navigate the GUI menus/options in
four directional movements: Up , Down , Left , and Right .
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In addition to the joystick, the following buttons are available around it:
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Back – Returns to the previous step/window without saving changes
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Menu/OK – Selects/activates a highlighted GUI item/function (highlighted in orange
on the screen)
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Zoom In/Out – Zooms in or out with the camera
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Make Call – Start a new call
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End Call – End the current call or close the GUI.
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NOTE: The red End Call button can also be used for turning off
or restarting the unit. Press and hold the button until the
shutdown confirmation prompt appears.

14 COLLABORATE Room Pro: User Guide
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USING THE ON-SCREEN MENU
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The on-screen menu enables you to navigate COLLABORATE Room Pro options prior to
and during a videoconference call. The main menu is accessed using the remote control
(see Using the Remote Control).
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To display the COLLABORATE Room Pro main menu:
Press OK on the remote control.
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Navigate the COLLABORATE Room Pro menu using the remote control. To
expand menu options:
Press the up arrow () on the joystick when the expandable option is selected.

COLLABORATE Room Pro: User Guide 15
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To access a category/option:
Press OK when the category/option is selected (highlighted in
orange). To collapse the menu options:
Press Back.
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The following menu buttons may appear occasionally in the GUI (appear in the context
of use):
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GUI Button Label Function
OK Save changes
Back Return to the previous window without saving
changes
Apply Apply changes or soft-start your system
Restore Defaults Cancels all user-defined settings and returns the
unit to its factory default settings
Open Open the selected folder/file
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16 COLLABORATE Room Pro: User Guide
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GUI Button Label Function
Next Continue to the next step
Finish Finish and close a configuration wizard/dialog
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SYSTEM ICONS
The following icons indicate the different behaviors of the system.
Icon Image Meaning
Mute Speaker
Mute Microphone
Far End Microphone Mute
No Network
Far End Camera Control (FECC)
Central Registration
Central Registration Failed
Gatekeeper Registration
Gatekeeper Registration Failed
MCU Voice-Switch Layout
Multicast
Streaming
Recording
Far End Recording
Encrypted Call

COLLABORATE Room Pro: User Guide 17
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DISPLAYING SYSTEM INFORMATION
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Whenever the COLLABORATE Room Pro unit is turned on, you can view the system
status details. Different details are displayed when the unit is in idle state, in recording
mode, or in an ongoing videoconference session.
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To display the current system status
details:
Press Status ( ) on the remote control. The Status window appears.
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When COLLABORATE Room Pro is in idle state, the Status window displays the
following information:
System Name – System name as defined in the system settings (see System Settings)
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System Model – COLLABORATE Room Pro model
Software Version – Software version of the COLLABORATE Room Pro application.
License Installed – COLLABORATE features that available with the installed
license.
 Server – The current operation mode:
oNot registered – The unit is not connected to a COLLABORATE Central server or
a gatekeeper.
oCOLLABORATE Central – The unit is connected to a COLLABORATE Central
server
oGatekeeper – The unit is connected to a gatekeeper server.
oSIP Proxy – The unit is connected to a SIP proxy server.

18 COLLABORATE Room Pro: User Guide
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
Serial Number – The unit unique serial number.
MAC Address – MAC address of the COLLABORATE Room Pro unit
IP Address – IP Address of the COLLABORATE Room Pro unit, as automatically
assigned by the DHCP server or as manually configured via Settings>Advanced>IP
(static IP). You can use this IP Address to access and manage the unit via a browser
(see Accessing COLLABORATE Room Pro via Browser)
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NOTE: During a videoconference call, you can display
additional/different relevant information by selecting Call Status /
Call Statistics in the Status window.
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COLLABORATE Room Pro: User Guide 19
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Chapter 3: Configuration Basics
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IN THIS CHAPTER
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This chapter explains the basic configuration options and includes the following sections:
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Configuring the Camera
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Configuring Multiple Cameras
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Controlling Multiple Cameras
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Configuring the Audio
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Configuring the Display
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CONFIGURING THE CAMERA
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Before you begin videoconferencing, you need to make sure that the cameras connected to
the COLLABORATE Room Pro are properly configured. Cameras are configured via the
Camera Settings window.
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To access the camera settings:
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1. Press OK on the remote control. The main menu appears.
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2. Using the remote control’s joystick, select Settings > System > Camera.
The Camera Settings window appears.
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To configure the camera settings:
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1. In the Camera Settings window, select the correct options from the Source.

20COLLABORATE Room Pro: User Guide
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NOTE: COLLABORATE Room Pro supports PTZ cameras only.
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2. Optional: Set the percentage (%) of Color, Contrast, Brightness, and Hue. You can
leave the default settings of these parameters unchanged.
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3. Specify the Communication Port you are using (default is COM1).
4. Select the correct option from the Camera Model.
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5. Select the Allow Far End Camera Control (FECC) check box to enable the
remote side to control your camera (unavailable when working with SIP).
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6. Select Apply to apply the changes without leaving this window, or select OK (in the
GUI) to save the changes and close the Camera Settings window.
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CONFIGURING MULTIPLE CAMERAS
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The COLLABORATE Room Pro system can work with two cameras connected. In
order to use this functionality, configure it in the Camera Settings menu.
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• Configure the main Camera as Camera 1.
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• Configure the secondary camera as Camera 2.
You can use the remote control In order to switch between the Main camera and the
Secondary camera. Press on Cam ctrl .