Lucent Technologies PARTNER Advanced Communications System Release... User guide

PARTNER® Advanced
Communications System
Release 1.0
System Planner
518-456-051
Issue 1
January 1997

Copyright © 1997 Lucent Technologies 518-456-051
All Rights Reserved Issue 1
Printed in U.S.A. January 1997
Notice
Every effort was made to ensure that the information in this Planner was
complete and accurate at the time of printing. However, information is
subject to change.
Trademarks
PARTNER, PARTNER MAIL, PARTNER MAIL VS, and PassageWay are
registered trademarks of Lucent Technologies.
Ordering Information
The order number for this Planner is 518-456-051. To order additional
copies, call 1 800 457-1235 or 1 317 361-5353. For information on how to
order other reference materials, see the PARTNER Advanced Communica-
tions System Programming and Use guide.
Contents
Introduction 1
Form A Supplemental Instructions: System Configuration 2
Form B1 Supplemental Instructions: System Extensions 5
Form B2 Supplemental Instructions: Customized Extension Settings 6
Form C Supplemental Instructions: Button Templates 8
Form D Supplemental Instructions: Number Lists 14
Form E Supplemental Instructions: System Speed Dial Numbers 16
Form A: System Configuration
Form B1: System Extensions
Form B2: Customized Extension Settings
Form C1: PARTNER-34D Telephone
Form C2: Intercom Autodialer
Form C3: PARTNER-18 Telephone
Form C4: PARTNER-6 Telephone
Form C5: MLS-34D Telephone
Form C6: MLS-18 Telephone
Form C7: MLS-12 Telephone
Form C8: MLS-6 Telephone
Form D: Number Lists
Form E: System Speed Dial Numbers
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free
customer hotline 24 hours a day. Customers can call the hotline at
1 800 628-2888 if they need assistance when programming or using
the system. Consultation charges may apply.
Outside the continental U.S., customers should contact their
Lucent Technologies Representative or local Authorized Dealer.

1
Introduction
Setup decisions for the PARTNER®Advanced Communications System (ACS)
should be recorded on the forms in this Planner. The forms must be filled out
before installation to provide guidance for the technician who installs and
programs the system.
The forms should also be used by the customer to record changes after
installation, so there is an ongoing record of the programming for the system. If
programming is inadvertently erased (for example, in the event of an extended
power failure) and a backup of system programming is not available, the forms
can be used to reprogram the system.
Identifying a System Manager
As part of the planning process, the customer should identify a person in the
company to act as System Manager. The System Manager is the person who
is responsible for the telephone system. The System Manager should work
with you to fill out the forms, and should participate (with an alternate) in the
training for the system. The System Manager can then provide training, answer
questions for telephone users, and perform programming for the system after
installation.
Filling Out Planning Forms for the Customers
The planning forms were designed to be as self explanatory as possible. The
first few times you fill out the forms, it may help to refer to the supplemental
instructions on the pages that follow. For detailed information about system
features, see the PARTNER Advanced Communications System Programming
and Use guide.
We suggest you complete the forms as follows:
1. Fill out Form A (to describe the customer’s overall system configuration)
and Form B1 (to record basic information for each system extension).
If you want to customize extension settings for different users, complete
Form B2 as well.
NOTE: For system options that require programming, the forms show the
name of the procedure and the programming code in the form {# NNN }(for
example, Line Assignment {#301}); centralized programming procedures
for individual extensions are identified by the letters {CTP} for “Centralized
Telephone Programming” (for example, Line Ringing {CTP}).
2. Provide advice to help the customer fill out any additional forms needed for
installation.
■If button features should be programmed onto users’ telephones cen-
trally (instead of letting users do it themselves), the desired button
programming should be specified using the appropriate telephone
templates or feature checklists on Form C1 through Form C8.
■If the customer plans to use dialing restrictions, Form D should be
used to specify a list of Emergency Phone numbers that will override
restrictions. Form D can also be used to specify lists of Disallowed
and Allowed numbers to fine tune the dialing capabilities for individual
extensions, to identify External Hotline phones that dial a specified
telephone number as soon as the handset is lifted, and to specify up
to 99 account codes for account code verification.
■If the customer wants System Speed Dial numbers programmed that will
be available to all system users, Form E should be filled out.
After the forms are completed, take the original and leave a copy with the
customer.
Customer Training
In the U.S., a Lucent Technologies representative will provide training at the
customer’s place of business when the system is installed and programmed.
(Outside the U.S., customers should contact their Lucent Technologies Repre-
sentative or local Authorized Dealer for information about training.) The repre-
sentative will demonstrate how to:
■Handle calls and use system features
■Program features and phone numbers onto phone buttons
■Change the programming for the system and for individual telephones
■Use the Quick Reference cards and the Programming and Use guide
To prepare for training, please tell the customer to:
■Set aside approximately two hours of uninterrupted time for training on
installation day, preferably in a quiet place away from distractions.
■Designate one person (generally the System Manager) and an alternate to
participate in the training. These persons will then train the rest of the
company staff.
This training will ensure that the customer takes maximum advantage of their
new system. Thank you for your cooperation.

2
Hunt Group Hunt Group sends incoming calls directly to an extension in
the specified group 1–6. Programmed using option 1 of Group
Call Distribution {#206}.
VMS-Mail Voice Mail coverage of personal line by PARTNER MAIL or
PARTNER MAIL VS , which must be purchased separately.
Sends unanswered incoming calls directly to the line owner’s
mailbox.
NOTE: You can use option 3 of Group Call Distribution {#206}
or Line Coverage Extension {#208} to specify VMS-Mail lines
for ownership. With the #206 option, calls are routed to the
user’s voice mailbox after four rings. The #208 option provides
more flexibility because calls are routed after the number of
rings specified with VMS Cover Rings {#117}, if the extension
has VMS Cover on. The user also can turn on Do Not Disturb
to send calls on the owned line immediately to VMS coverage.
Write User’s Name for Personal or Owned Line
or Identify Equipment for Dedicated Line
For a personal, owned, or dedicated line, write the user name or equipment
description (for example, “Fax”); otherwise, leave blank. (If another user
provides backup call coverage on the line, note the name of that user in
parentheses.) Use Form B2 to record custom extension assignments.
Check if Caller ID Service
Check this column to indicate lines on which local telephone company Caller
ID service is provided. For dial-code features that support this service, see
Form C.
Form A Supplemental Instructions:
System Configuration
Salesperson completes items 1–11.
Sales Support Representative completes items 12–14.
7. System Lines
Enter information about individual lines in the table. Be sure to list the lines
assigned to all extensions first, followed by personal and dedicated lines.
Write R if Rotary (Dial Pulse) Line {#201}
Leave blank for touch-tone lines.
Line Coverage—You can select one per line
If desired, identify an automated answering option for incoming calls on each
line. (If all calls on a line should be covered by a human operator, leave all
line coverage columns blank for that line.) To avoid confusing callers, it is
recommended that only one of the AA or VMS-AA options be used to
handle incoming calls throughout the system.
AA Automated attendant , which must be purchased separately.
VMS-AA Automated Attendant service of PARTNER MAIL
®
or
PARTNER MAIL VS
®, which must be purchased separately. If
the receptionist does not answer an incoming call, VMS-AA
lets the caller select an extension or route. Programmed using
option 1 of Group Call Distribution {#206} for Hunt Group 7.

3
8. System Settings
Receptionist answers calls during business hours?
If “Yes,” be sure to record settings on these forms that will allow
the receptionist to answer the phone before automatic coverage is applied.
Number of Lines {#104}
This programming procedure should be used only for installation—using it
later erases custom settings for all extensions. After installation, use Line
Assignment {#301} to assign lines.
Transfer Return Rings {#105}
The transfer return extension is identified on Form B1, Write Transfer Return
Ext. No. {#306}.
Outside Conference Denial {#109}
To prevent all users from conferencing with more than one outside party,
write “No” in the space provided.
VMS Cover Rings {#117}
This feature applies to all intercom calls, transferred calls (that is, outside
calls transferred by VMS-AA and inside transferred calls), and outside calls
on owned lines (those specified using Line Coverage Extension {#208}) for
extensions that have VMS Cover or Automatic VMS Cover {#310} active.
Ring on Transfer {#119}
If Ring on Transfer is Not Active, callers hear silence unless Music on Hold is
activated and an audio source is connected to the processor module.
Toll Call Prefix {#402}
If dialing a “0” or “1” to make long distance calls is not required, write “No” in
the space provided.
System Password {#403}
Whoever knows the password can place any type of call at any time,
regardless of dialing restrictions.
NOTE: If a System Password is programmed, it must be entered to turn
Night Service on and off. Also, users at Night Service Group extensions
must enter the password before placing outside calls—except Marked
System Speed Dial numbers and numbers on the Emergency Phone
Number List.
Star Code Dial Delay {#410}
Contact the local telephone company to determine whether there is a delay
after a star code is dialed, but before returning a second dial tone as a
prompt for the user to enter more digits. Write in the number of seconds
(1–5) to match the delay interval in the space provided.
Music on Hold {#602}
If Music on Hold is Not Active or no audio source is connected, callers on
hold hear silence.
9. Line Coverage
VMS-AA
If VMS-AA was specified in Item 7, you can change the number of times that
the phone should ring before the voice messaging system answers. You also
can specify that the system should answer only when Night Service is off
(Day only) or when Night Service is on (Night only). If Day only or Night only
is selected, be sure to specify a Night Service Button {#503} for extension 10
on Form C to activate this feature.

4
10. Auxiliary Equipment (System)
Check boxes that apply for auxiliary equipment connected to the control unit or
to system wiring. All appropriate hardware and software must be purchased
separately.
Battery Backup
In some countries, battery backup is available to allow the customer to
connect an external battery to keep the complete system operational during
a commercial power failure. If it is available and the customer wants battery
backup, check this box.
Caller ID Devices
If the customer wants to connect a Caller ID device (such as a PC to
process Caller ID information) directly to a system line, check this box.
A separate wiring run is required to connect each device directly to the
network interface jack for a line.
Loudspeaker Paging
If the customer wants a loudspeaker paging system, check this box. If the
loudspeaker paging system supports multiple zones, indicate the number of
zones.
Magic on Hold
If the customer wants Magic On Hold, check this box. Magic On Hold
includes a one year license that must be renewed annually.
Uninterruptible Power Supply
If the customer cannot afford to lose full communications capability during
power outage, an uninterruptible power supply (UPS) should be ordered.
SMDR
If the customer wants to track phone usage in a printed report, check this
box. Before changing SMDR Output Format {#610} to 24 digits, check the
documentation for the call accounting device to verify that 24-digit output is
supported.
PARTNER Contact Closure Adjunct
If the customer wants a Contact Closure Adjunct, check this box.
Backup/Restore PC Card
If the customer wants to be able to back up system programming, check this
box.

5
NOTE: In addition to the VMS extensions, you must specify an extension
(with no lines assigned) where a remote maintenance device is installed.
Write “VMS-RMD” in the Write Name/Description column.
These VMS extensions should be checked on Form B2, Identify Group
Assignments, VMS Only. They must be assigned to Hunt Group 7 using Hunt
Group Extensions {#505}.
PARTNER MAIL VS
Check the 2 or 4 extensions used for PARTNER MAIL VS and write “VMS” in
the Write Name/Description column. Note that the PARTNER MAIL VS
module is installed in a control unit slot, and so takes up 6 extensions.
Only the bottom 2 or 4 extensions, however, answer VMS calls—the other
extensions can be used as guest mailboxes.
These VMS extensions should be checked on Form B2, Identify Group
Assignments, VMS Only. They must be assigned to Hunt Group 7 using Hunt
Group Extensions {#505}.
Extra Alert
Check the extensions to which an extra alert, such as a light or bell, is
connected.
IROB
Check the extensions to which an In-Range Out-of-Building protector is
connected to prevent electrical surges.
AA Extension {#607}
Check the extensions to which automated attendants are connected.
Contact Closure Group {#612}
Identify the extensions that can activate Contact Closure 1 and Contact
Closure 2.
Write Transfer Return Ext. No. {#306}
By default, a transferred call returns to the originating extension if the call is not
picked up. To specify a different transfer return extension, write the extension
number in this column. For extensions to which you are connecting a PARTNER
MAIL system, PARTNER MAIL VS system, or auto attendant, indicate a transfer
return extension—usually extension 10—where a person can pick up calls that
are transferred by the VMS or AA extension but not answered.
Form B1 Supplemental Instructions:
System Extensions
This form provides basic information for each system extension. To customize
line restrictions or other extension settings, you must also use Form B2.
Write Name/Description
Write a user name or a description for auxiliary equipment (such as “Fax,” “VMS,”
or “Conference Room”) to be installed at the extension. If system display phones
should show the name/description of the caller for internal calls, write the 20
characters you want to display, check the Check if Ext. Name Display {CTP}
column, and complete Form B1, page 3 of 3. (Note that MLS-model phones
display only 12 characters.)
Identify Telephone Attached to this Extension
Check the appropriate column to indicate the type of phone.
If a system and standard phone are combined on an extension, check the two
appropriate Identify Telephone columns. If a phone and an auxiliary device are
combined on the extension, check the appropriate Identify Telephone and
Identify Auxiliary Equipment columns.
Identify Auxiliary Equipment
Attached to this Extension
Except as noted, check the appropriate column to indicate the type of auxiliary
equipment.
Call Waiting {#316}
(Standard phones only) By default, the system’s Call Waiting feature is set for
Not Active. To change the default, check extensions with standard phones
that are to receive a tone while on a call to indicate a second incoming call.
External Hotline {#311}
Check the extensions to be used as External Hotlines. Specify the telephone
number that is dialed automatically from each External Hotline on Form D.
Hotline {#603}
Write “Hotline” in the Write Name/Description column and write “T” for touch-
tone or “R” for rotary in the Standard column (under Identify Telephone) to
indicate the phone type. (A hotline extension should have a standard touch-
tone or rotary phone; a hotline alert extension can have any phone type.)
PARTNER MAIL
Check the 2, 4 or 6 extensions used to connect the PARTNER MAIL system
and write “VMS” in the Write Name/Description column.

6
Form B2 Supplemental Instructions:
Customized Extension Settings
Each row on Form B2 specifies settings—including group assignments—that
can be copied to other extensions using Copy Settings {#399}. Default settings
are shown at the top of Form B2.
Settings for Auxiliary Equipment
The following settings may be useful for auxiliary equipment:
■For a dedicated line (such as a Fax line, see Form A), assign the line to the
equipment extension and remove it from other extensions.
■To prevent other extensions from interrupting calls, write “A” (Assigned) in
the Automatic Extension Privacy {#304} column.
■In general, do not assign auxiliary equipment extensions to a Pickup Group,
Calling Group, Hunt Group, or Night Service Group.
Identify Extension Settings if Different from
Default
For each extension, identify extension settings that are different from the default.
Display Language {#303}
(System display phones only) Indicate the language for display messages if
different from English.
Automatic Extension Privacy {#304}
By default, any user sharing a line can join calls at another extension
(Privacy is Not Assigned). If all calls are to be private, write “A” (Assigned) in
this column. Always use this feature for Fax and modem extensions .
Abbreviated Ringing {#305}
(System phones only) By default, a new call rings only once when a phone is
in use (Abbreviated Ringing is Active); the line button light flashes until the
call is answered or the caller hangs up. To change the default so a new call
rings repeatedly , write “NA” (Not Active) in this column.
Forced Account Code Entry {#307}
(System phones only) If a user should be required to enter an account code
before placing an outside call, write “A” (Assigned) in this column.
Distinctive Ring {#308}
(Standard devices only) By default, outside, intercom, and transferred calls each
have their own ringing pattern (Distinctive Ringing is Active). To change the
default so that all calls ring the same, write “NA” (Not Active) in this column.
Automatic VMS Cover {#310}
If PARTNER MAIL or PARTNER MAIL VS is installed and an extension
should automatically be covered when its calls are not answered, write “A”
(Assigned) in this column. To program a VMS Cover button to turn coverage
on and off at an extension, see Form C.
Voice Interrupt on Busy {#312}
(System phones only) To identify an extension as being eligible for intercom
calls while busy with another intercom or outside call, write “A” (Assigned) in
this column.
Line Ringing {CTP}
The default is immediate ringing for all individual lines at all extensions. For
each extension, specify the lines that should ring immediately, after a delay
(about 20 seconds), or that should not ring. Also specify the lines that should
not be assigned.
Settings for a Receptionist’s Extension
If a receptionist at extension 10 is to answer calls, coordinate line assignments
and line ringing for extension 10 with settings for other extensions, to deter-
mine how incoming calls are handled.
■If the receptionist is to answer all calls (immediate call handling), assign
all lines to extension 10 with immediate ringing; assign lines as needed to
other extensions with no ringing. The receptionist will answer all calls and
transfer them to the appropriate extensions. If you want another extension to
provide backup coverage for the receptionist, assign all lines
to that extension with delayed ringing.
■If the receptionist is to answer calls only when users do not pick up immedi-
ately (delayed call handling), set lines to immediate ringing at users’
extensions and to delayed ringing at extension 10.

Identify Restrictions/Permissions
Specify restrictions and permissions for each extension.
Line Access Restriction {#302}
By default, access to all lines is set to No Restriction. To change the default,
write the line numbers in the appropriate columns, as follows:
Outgoing only – User can place outside calls and receive only
transferred calls on specified line.
Incoming only – User cannot place outside calls but can receive calls
on specified line.
No Access – User cannot place or receive outside calls on
specified line (but can receive transferred calls, pick
up calls on hold, or join calls).
Outgoing Call Restriction {#401}
Write “IN” or “LOC” to indicate restrictions for all outgoing calls on all lines at
that extension, as follows:
IN – User can make only intercom calls to other system extensions.
LOC – User can make only intercom and local outside calls (no calls that
require a “0” or “1” prefix).
Any available outside lines can still be used to dial numbers on an Allowed
Phone Number List assigned to the extension, numbers on the Emergency
Phone Number List, or Marked System Speed Dial numbers.
Identify Group Assignments
To assign extensions to any of the following groups (each extension can be in
one or more groups), write the group number or place a check mark in the
appropriate columns.
Pickup Group Extensions {#501}
Any extension can answer an intercom, transferred, or outside call ringing at
an extension in the Pickup Group, without knowing which extension is ringing
and without being in the group. Do not put PARTNER MAIL or PARTNER
MAIL VS extensions in a Pickup Group.
Calling Group Extensions {#502}
A user can ring or page (voice signal) all extensions in a Calling Group
simultaneously or transfer a call by ringing the group. Once an extension
answers, the ringing or paging stops at the other extensions in the group. Do
not assign extensions connected to auxiliary equipment, PARTNER MAIL,
PARTNER MAIL VS, or External Hotlines to a Calling Group.
If a loudspeaker paging system is connected and Simultaneous Paging is
desired, put all desired system phones with speakers in Calling Group 1.
NOTE: When the user voice signals an extension that has a system phone,
the phone beeps and the user’s voice is heard through its built-in speaker.
System phones are the only ones that can be voice signaled.
Hunt Group Extensions 1–6 {#505}
Calls can ring or be transferred to the first non-busy extension in a Hunt
Group. A call rings at an extension in a Hunt Group three times; if it is not
answered, it hunts to the next non-busy extension, continuing until someone
answers or the caller hangs up. (If you voice signal a Hunt Group, only the
first extension is signaled; the call does not keep hunting if there is no
answer.) Incoming calls on specific lines can be directed to a Hunt Group
using Group Call Distribution {#206}. Do not put PARTNER MAIL or
PARTNER MAIL VS extensions in Hunt Groups 1–6.
VMS Only (Hunt Group 7)
For extension where PARTNER MAIL or PARTNER MAIL VS is connected,
check this box to assign the extension to Hunt Group 7. The system
recognizes any extensions assigned to Hunt Group 7 as Voice Mail Service
(VMS—either PARTNER MAIL or PARTNER MAIL VS) extensions. Do not
assign any extensions other than VMS extensions to Hunt Group 7. Also, do
not assign PARTNER MAIL or PARTNER MAIL VS extensions to any other
Hunt Groups, to any Calling or Pickup Groups, or to the Night Service Group.
Night Service Group Extensions {#504}
Check this box if the extension should be in the Night Service Group. When
Night Service is on, incoming calls on assigned lines or pools ring immediately
at the extensions in the Night Service Group, even if Line Ringing for those
extensions is set for “delayed ring” or “no ring.” Do not put PARTNER MAIL
or PARTNER MAIL VS extensions in the Night Service Group.
7

8
Form C Supplemental Instructions:
Button Templates
There are eight pages to Form C—one page for each type of system phone and
one page for an Intercom Autodialer. Use Form C to record line button assign-
ments and to indicate programming for system telephone buttons that do not
have lines assigned if the programming is to be performed from extension 10 or
11 during system installation. After installation, users can program additional
features using the instructions on their Quick Reference Cards .
A telephone button can be programmed as a line button (to access an outside
line), as an Auto Dial button (to dial a phone number or a PBX/Centrex feature
access code with one touch), or as a dial-code feature button (to access a dial-
code feature with one touch). Line buttons must have status lights; some fea-
tures also require buttons with lights (see “Button Feature Summary”).
Using the information from Line Ringing and Line Access Restriction on Form
B2, fill out Form C as follows:
■Make as many copies of each page of Form C as you need. Where line and
other button assignments are identical for two or more phones of the same
type, you can use one copy of the form and indicate the extension numbers
sharing the programming in the space provided at the bottom of the form.
■Use either the button template (to record the exact location of buttons and
the programming assigned to them) or the Check Desired Features checklist
(to identify features to be programmed), or both. By default, lines are
assigned to buttons in the following order:
PARTNER-34D Telephone
13 14 15
78 9101112
123456
PARTNER-18D and PARTNER-18 Telephones
13 14 15
910 11 12
56 7 8
12 3 4
PARTNER-6 Telephone
34
12
MLS-34D Telephone
13 14 15
910 11 12
56 7 8
12 3 4
MLS-18D, MLS-12D, and MLS-12 Telephones
13 14 15
910 11 12
56 7 8
12 3 4
NOTE: On MLS-12D and MLS-12 telephones, only buttons 1 through 10
have lights and can have lines assigned.
MLS-6 Telephone
12 3 4
■Indicate the order in which a line is selected when the user lifts the handset
or presses Sto place a call without first pressing a line or button (Auto-
matic Line Selection) if the order is to be different than the default (outside
lines in ascending numerical order followed by intercom).

Intercom Autodialer
The buttons on the Intercom Autodialer are automatically programmed as
Intercom Auto Dial buttons for all system extensions in the following order:
10 22 34
11 23 35
12 24 36
13 25 37
14 26 38
15 27 39
16 28 40
17 29 41
18 30
19 31
20 32
21 33
You can program the buttons to ring, voice signal, or manually signal; and you
can change the order. Only one button (on both the phone and
Intercom Autodialer) can be programmed for each extension.
9

Example Templates
These examples show a PARTNER-34D telephone, PARTNER-CA48 Intercom
Autodialer programmed for a receptionist, and a PARTNER-18 telephone
programmed for a user. Buttons that are not used for lines have dial-code
features. (The abbreviations are explained in “Button Feature Summary”
beginning on page 11.) The 34-button telephone has 15 lines assigned, and the
Intercom Autodialer is programmed with Intercom Auto Dial and Manual Signaling
buttons for 31 extensions; the order of extensions has been changed to begin with
extension 11 on the top left button. The user’s 18-button telephone has 5
individual lines assigned; the other 11 buttons are used for Intercom Auto Dialing
and dial-code features.
PARTNER-34D Telephone
Sean
ExtVS-33
Steve
MSVS-34
Rich
Ext-35
Mark
Ext-36
Nan
Ext-37
Eve
Ext-38
Bill
Ext-39
Zack
Ext-40
Deb
MSVS-41
Ken
Ext-23
Dawn
Ext-24
Hank
Ext-25
Jim
Ext-26
Paul
ExtVS-27
Mike
Ext-28
Kyle
Ext-29
Kathy
Ext-30
John
Ext-31
Fran
ExtVS-32
Joe
Ext-22
Sally
Ext-11
Lou
Ext-12
Ted
Ext-13
Linda
Ext-14
Hans
Ext-15
Kim
Ext-16
Don
Ext-17
Raoul
Ext-18
Laura
ExtVS-19
Lila
Ext-20
Anvi
Ext-21
Intercom
Ext.
07
CC2
DND
VMBox CF-1022 Fax-48 VMS Cover
GCallP-1 Hunt-1
ID-Name
ID-Inspect
GCall-2
VMMsgs-777
Customer Service
08 09 10 11 12
14 15 CC1
01 02 03 04 05 06
13
ExHold Loudspk
Backup
Sales Parts
Messages
Intercom
NightSvc
Lock
LNR SNR Park
PARTNER-18 Telephone
Intercom Intercom Ext.
13
14 VIOB Music LNR
ExtVS-23
Lou
Ext-22
Joe
Ext-10
Pat
SNR
DND Priv CC1
VMMsgs-777
Messages
10 11 12
10
PARTNER-CA48 Intercom Autodialer

Auto Dialing Features
Auto Dial numbers can include the digits 0–9, *, #, and special functions
that you store by pressing h(Pause), !(Stop), S(Recall), and
&(Touch-Tone Enable). To store an intercom number, you must press the
left ibutton before entering the extension number. Only one Auto Dial
number for an extension can be stored on the buttons available at an extension
for both the phone and Intercom Autodialer.
Auto Dialing (Outside Phone Number) xxx-xxxx
Places a call to an outside telephone number. Outside telephone numbers can be
up to 28 digits. If a dial-out code is required to dial outside numbers (for example, on
PBX or Centrex lines), include it in the stored number followed by pauses, if
necessary.
Auto Dialing (PBX/Centrex Feature Code) xxx (NAME)
Dials a PBX/Centrex feature code. To program the button so the user can access
the feature while on a call, specify “R” on Form C before the feature code, and
include the Recall signal on the Auto Dial button.
Fax Management Fax-xx i xx
Transfers calls to the fax machine at the designated extension with one touch. If on
a button with lights, the lights show when the fax is busy or when it is having trouble
and not answering—for example, when it is out of paper.
Intercom Auto Dialing—Ring Ext-xx i xx
Places a ringing intercom call to an extension, or transfers a call. If on a button with
lights, the lights show calling activity at the destination extension.
Intercom Auto Dialing—Voice Signal ExtVS-xx i* xx
Places a voice-signaled intercom call to the extension’s phone speaker, or transfers
a call with a voice-signaled announcement. If on a button with lights, the lights show
calling activity at the destination extension.
Manual Signaling—Ring MS-xx f13 xx
Beeps the designated extension. If the user presses ifirst, pressing the button
places a ringing intercom call to the extension, or transfers a call. If on a button with
lights, the lights show calling activity at the destination extension.
Manual Signaling—Voice Signal MSVS-xx f13* xx
Beeps the designated extension. If the user presses i first, pressing the button
places a voice-signaled intercom call to the extension, or transfers a call with a
voice-signaled announcement. If on a button with lights, the lights show calling
activity at the destination extension.
Button Feature Summary
This section lists button features in order by feature type and feature name.
For each feature, the first line shows the following information:
■The name of the feature.
■Whether a button with lights is required ( ) or recommended ( ).
■An abbreviation that can be entered on the Form C templates.
■The entries needed to program the feature on a button. Some features can
include a two-digit extension number (shown as xx) or a single-digit group
number (shown as g).
Extension 10 Features
These features can be assigned only to the phone at extension 10. Auto dialing
and dial-code features can also be used at extension 10; of particular interest
are the Intercom Auto Dialing and Manual Signaling features, which use button
lights to show extension calling activity.
Night Service Button NightSvc {#503}
Turns Night Service on and off. Phones in the Night Service Group ring immediately
when the feature is active, regardless of normal ringing. To use Night Service,
extension 10 must be programmed with a Night Service button. Night Service Group
extensions should be identified on Form B2.
Outgoing Call Restriction Button OCR {#114}
Allows the user at extension 10 to change the outgoing call restriction for a particular
extension. An Auto Dial button with lights must be programmed for each extension to
be changed.
Wake Up Service Button Wake {#115}
Allows the user at extension 10 to schedule an intercom call to a target extension at a
designated time. If Music on Hold {#602} is active, music is played when the phone is
answered; otherwise, nothing is heard.
11

Dial-Code Features
Account Code Entry ACE f12
Allows the user to enter an account code for a call by pressing the button, entering
up to 16 digits for the account code, then pressing the button again. If on a button
with lights, the lights show when the feature is in use.
Background Music Music f19
Turns background music on and off at the speaker of an idle system phone. If on a
button with lights, the lights show when the feature is in use.
Call Forwarding/Call Follow-me CF-xx xx f11 xx
xxForwards all calls to the designated extension. Unless Do Not Disturb is on, phone
beeps once each time a call is forwarded. You may program originating and
destination extension numbers on the button. If on a button with lights, the lights
show when the feature is in use.
Call Park Park ixx
Parks a call at a specific extension so it can be picked up from any other extension.
Call Pickup Pickup-xx i6 xx
Picks up a ringing or parked call at the designated extension.
Caller ID Inspect ID-Inspect f17
When a user at a display phone is already on a call, this feature shows Caller ID
information for another line (if Caller ID information is available on that line), without
disconnecting the current call or putting it on hold. When the feature is active, the
button light is on.
Caller ID Name Display ID-Name f16
When a user at a display phone is on a call on a line that has Caller ID information
available, this feature lets the user switch between the caller’s telephone number
(the default display) and the caller’s name (if available). When the feature is active—
indicating that the caller’s name should be displayed—the button light is on.
Conference Drop Drop f06
Drops the last outside party added to a conference call.
Contact Closure 1 CC1 f41
Allows user to activate Contact Closure 1. User must belong to Contact Closure
Group. See Form B1.
Contact Closure 2 CC2 f42
Allows user to activate Contact Closure 2. User must belong to Contact Closure
Group. See Form B1.
Direct Line Pickup—Active Line DLPA i68
Allows the user to access a ringing, active, or held call on a line that is not assigned
to the extension. Direct Line Pickup is subject to Line Access Restrictions
programmed for the extension.
Direct Line Pickup—Idle Line DLPI i8
Allows the user to access an idle (non-busy) line that is not assigned to the
extension. Direct Line Pickup is subject to Line Access Restrictions programmed for
the extension.
Do Not Disturb DND f01
Prevents calls from ringing at the extension. When the feature is active, the button
light is on. Intercom calls get a busy signal, and outside callers hear ringing. Use
only if someone else answers the extension’s outside calls.
If VMS Cover and Do Not Disturb are both active, intercom, transferred, and outside
calls on owned lines go directly to the extension’s voice mailbox.
Exclusive Hold ExHold f02
Places a call on hold and prevents other extensions with the line from picking it up.
Group Calling—Page GCallP-gi*7 g
Places a voice-signaled intercom call to all extensions in the designated Calling
Group (no transfer capability). The caller is connected to the first extension that
answers. g= 1–4
Group Calling—Ring GCall-gi7 g
Places a ringing intercom call to all extensions in the designated Calling Group. The
caller is connected to the first extension that answers. Also can be used to transfer
a call to an extension in the group. g= 1–4
12

Group Hunting—Ring Hunt-gi77 g
Rings the first available extension in the designated Hunt Group, or transfers a call
to an extension in the group. If unanswered after 3 rings, the call moves to the next
available extension, and so on, until the call is answered or until the caller hangs up.
g= 1–6
Group Hunting—Voice Signal HuntVS-gi*77 g
Voice signals the first available extension in the designated Hunt Group, or transfers
a call to the extension with a voice-signaled announcement. The caller is connected
only if that extension answers . g= 1–6
Group Pickup P/U Grp-gi66 g
Picks up an intercom, transferred, or outside call ringing at any extension in the
designated Pickup Group. g= 1–4
Last Number Redial LNR f05
Automatically redials the last outside number dialed up to a maximum of 28 digits.
This feature can be used
only to redial the last outside number dialed.
Loudspeaker Paging Loudspk i70
Connects the user to the loudspeaker paging system, if one is connected to the
system.
Message Light Off MsgOff-xx f10 xx
Turns off the message light on the phone at the designated extension. You can also
program an extension number on the button.
Message Light On MsgOn-xx f09 xx
Turns on the message light on the phone at the designated extension. You can also
program an extension number on the button.
Privacy Priv f07
Prevents other people with the same line from joining calls being conducted at this
extension. When the feature is active, the button light is on. This feature overrides
Automatic Extension Privacy {#304}.
Recall Recall f03
“Recalls” a dial tone to access a PBX/Centrex feature while on a call on a PBX/
Centrex line (pressing Recall disconnects an intercom call).
Save Number Redial SNR f04
This feature can be programmed onto more than one button. Using this feature
while on an outside call saves the number dialed into temporary memory. The
number stays in memory until a different one is saved; this feature can be used
again to redial the number at any time. (Unlike Last Number Redial, the user must
use this feature to save the number as well as to redial it; Save Number Redial lets
the user make other outside calls before redialing the saved number.) Account
codes cannot be saved and redialed using this feature.
Simultaneous Paging SPage i*70
Accesses the loudspeaker paging system and all idle system phones with speakers
assigned to Calling Group 1.
Station Lock Lock f21
Lets the user lock the extension by entering a code of four digits (0-9) on the
telephone dialpad.
Touch-Tone Enable TT-EN f08
Lets user with rotary lines access phone services that require touch-tone digits. For
example, after calling a bank-by-phone service and being prompted to enter touch-
tone digits, using this feature changes the digits dialed to touch tones for the rest of
the call.
VMS Cover VMSCover f15
Turns voice mail coverage for the extension on and off if PARTNER MAIL or
PARTNER MAIL VS is installed. When the feature is active, the button light is on.
This feature overrides Automatic VMS Cover.
Voice Interrupt on Busy Talk-Back VIOB f18
Lets user respond to voice interrupt on busy call while still active on the existing call.
Voice Mail Messages VMMsgs-777 i777
Places an intercom call to the PARTNER MAIL or PARTNER MAIL VS system
(if available), so the user can check messages, send messages, or administer
greetings.
Voice Mailbox Transfer VMBox f14
Transfers a caller directly to a specific extension’s voice mailbox, so that the caller
can leave a message without having to first ring the extension.
13

Form D Supplemental Instructions:
Number Lists
Use this form to specify lists of Disallowed, Allowed, and Emergency telephone
numbers. Also use this form to identify the phone numbers dialed automatically
by External Hotlines.
NOTE: To restrict long-distance calling, Toll Call Prefix {#402} (indicating
whether you must dial a 0 or 1 to place long distance calls) must be set cor-
rectly (see Form A, Item 8).
Creating Disallowed and Allowed Lists
You can create up to 8 lists each of Disallowed and Allowed telephone num-
bers. Each list can have up to 10 numbers.
1. Under the List number, write a name for the list (for example, “Suppliers”).
2. In the “Telephone Number” column, write the entries for the list. You can
specify complete telephone numbers or categories of numbers.
■To specify a complete number, write it exactly as it would be dialed,
including (if needed) a dial-out code, toll call prefix, and area code.
■To specify a category, provide one or more entries to describe an entire
class of calls (such as an area code or local exchange). Preventing calls
to a category may require more than one entry, to allow for different ways
of dialing a number (see “Examples of Disallowed List Entries”).
After a list has been created, it can be assigned to an extension (see Form B2).
Disallowed Phone Number Lists {#404}
With Disallowed lists, you can prevent users from dialing specific telephone
numbers or categories (for example, calls to 976 exchanges for pre-recorded
messages such as horoscopes, and calls to 900 area code “chat lines”).
Examples of Disallowed List Entries
Preventing Calls to 976 Exchange Numbers
Entries needed . . . if 0 or 1 toll prefix if 0 or 1 toll prefix
is required is not required
976 976
0976 !0!976
1976 !1!976
1!!!976
0!!!976
Preventing Calls to 900 Area Code
Entries needed . . . if 0 or 1 toll prefix if 0 or 1 toll prefix
is required is not required
0900 900
1900
Preventing International (011) Calls
Entry needed . . . 011
Preventing Use of a Specific Local Telephone Company Feature
Consisting of a
*
and Two or Three Digits.
Entries needed for star codes; for
example Caller ID Blocking,
*
67. . .
*67
1167
Allowed Phone Number Lists {#407}
Allowed telephone numbers are exceptions to restrictions. For example, you might
put 976 numbers on a Disallowed list, but allow dialing of 976-1212 for weather
reports. Or you might restrict an extension to local dialing only, but assign an
Allowed list to permit the user to call specific customers or suppliers.
14

Emergency Phone Number List {#406}
You can create a list of emergency numbers that can be dialed at any time by
any extension that has access to an outside line . The list can have up to 10
entries. Emergency numbers override all other dialing restrictions, including
Night Service with a System Password.
NOTE: Various factors influence the effectiveness of dialing restrictions. Avoid
putting 800 numbers in your Emergency Phone Number List. If you need to
allow restricted users to access 800 numbers, put those numbers in an Al-
lowed Phone Number List instead.
Important Notices
■Consult your local phone directory to determine the numbers for police, fire,
and ambulance service, because “911” is not available everywhere.
■When programming emergency numbers and/or making test calls to
emergency numbers:
1. Stay on the line and briefly explain to the dispatcher the reason for the
call before hanging up.
2. Perform such activities during off-peak hours, such as in the early
morning or late evening.
Example Emergency List
911
611 (local phone company service)
555-2345 (Boss’s home)
555-4567 (auto club)
555-1357 (company doctor)
External Hotline {#311}
For each extension that has been designated as an External Hotline on Form B1,
write the telephone number that is dialed automatically when the handset is lifted.
Forced Account Code List {#409}
If an extension has been designated for Forced Account Code Entry {#307} on
Form B2, the user must dial an account code before an outside telephone
number can be dialed. Account codes, each up to 16 digits in length, can be
used to associate telephone calls with a particular department or client. Account
codes print on SMDR call reports and on reports generated by call accounting
packages.
If Forced Account Code Verification is desired, entries must be made in the
Forced Account Code List {#409}. When the system verifies an account code, it
compares only the first six digits of the user-entered account code to the entries
in the Forced Account Code List. For a match to be successful, the user must
dial at least the account code’s associated list entry, even though the user can
dial up to 16 digits for an account code. Wildcard entries are allowed on this list.
15

Telephone Number
Write the number exactly as it should be dialed. Numbers can be up to 28
digits, including the digits 0–9, *, #, and the special dialing functions
discussed next. To store a telephone number, include the dial-out code,
toll-call prefix, and area code (if needed), along with the number.
Special Dialing Functions
Function Button to Press Display Description
Pause hP Pauses for 1.5 seconds
before dialing the rest of the
stored number
Recall SR Sends a timed switchhook
flash (useful for your
telephone company’s
custom calling features)
Stop !S Interrupts the dialing
sequence until the code is
dialed again
Touch-Tone Enable &T Sends touch tones on a
rotary line
Form E Supplemental Instructions:
System Speed Dial Numbers
With System Speed Dialing, a user can dial a stored number by pressing four
buttons: the fbutton (#on a standard phone) followed by a 3-digit code.
Storing a telephone number as a Speed Dial number lets users dial more
quickly. Other kinds of numbers—such as account codes and other dialing
sequences—also can be stored as Speed Dial numbers.
The system allows up to 100 System Speed Dial numbers that everyone on the
system can use, as well as up to 20 Personal Speed Dial numbers for each
extension (for the personal use of the extension user). Users should record
their Personal Speed Dial numbers on their Quick Reference Cards .
Please have the System Speed Dial Numbers form filled out when the
technician arrives to install the system. After installation, photocopy this form
and distribute a copy to everyone using the system. Users should keep this
form near their phones for reference when placing calls.
General Guidelines
Each System Speed Dial number is assigned a 3-digit code from 600-699.
For example, suppose employees frequently call Acme Supplies and Acme’s
telephone number is stored for code 620. To call Acme, a user simply dials
f620. If Acme moves, or the phone number changes, program the
new telephone number and users still dial f620to reach Acme.
Record the following information for each System Speed Dial number:
Name/Company
Write the name of the person or company to which the number belongs. For
other types of numbers, such as account codes, enter a description of the
number.
*Column (Marked System Speed Dial Numbers)
If users should be able to call a particular System Speed Dial number,
regardless of any dialing restrictions placed on their extensions, “mark” the
number so it can be dialed at all times. Mark the number by placing a check
mark in this column, and by pressing *before the number when storing it.
For marked numbers, the stored number does not appear on a display
phone when a user dials the Speed Dial code. Account codes cannot be
marked.
16

AA VMS-
AA Hunt
Group 
(write no.)
{#206}
VMS-
Mail
{#206}
or
{#208}
Line Coverage—You can select one per line
Only one of these
types
per system

Write the Telephone Numbers 
in order customer desires
(list personal and dedicated lines last)
Write User’s Name for Personal 
or Owned Line or Identify Equipment 
for Dedicated Line
Write
R if
Rotary
(Dial 
Pulse)
Line
{#201}
Check if 
Caller ID
Service
Identify other Local Telephone 
Company Subscription Services
(e.g., Repeat Call)
01
02
03
04
05
06
07
08
09
10
11
12

Line
Jack
No.
13
14
15
1234
{#206} 

{#607}
Required for PARTNER Advanced Communications System.
For additional instructions, see page 2.
PAGE
4. Person to be Trained Phone
(XXX) XXX – XXX
2. Installation Address
1. Customer Billing Name
5.Sold by ■■Lucent Technologies Sales Force Salesperson’s Name
■■Dealer:
AlternateTrainee’s Name Phone
(XXX) XXX – XXX
Phone
(XXX) XXX – XXX
Phone
(XXX) XXX – XXX
7. System Lines
Form A: System Configuration
3. Contact Name
6. Features Customer is most interested in (most important first):
1. Check if desired. Also see Form B1, AA Extension {#607} column.
2. Check if desired. Also see Form A, Item 9, and Form B1, PARTNER MAIL or PARTNER MAIL VS column.
3. Write group number (1–6) covering this line. Also see Form B2, Hunt Group Extensions {#505} 1–6.
4. Check desired line for #206 or enter line owner’s extension number for #208. Also see Form B1, PARTNER MAIL or PARTNER MAIL VS column.
1 of 2

Form A: System Configuration PAGE
2 of 2
8. System Settings.Write response on line for each item.
• Receptionist answers calls during business hours?Write “Yes” or “No” ______.
• Number of Lines {#104}—By default, 3 lines per PARTNER ACS processor module, 2 lines
per 206 module and 4 lines per 400 module are assigned to each extension. Write
number if different from default ______.
• Transfer Return Rings {#105}—By default, a transferred call rings 4 times before going
to the transfer return extension. Write number (0-9, 0 = no return) if different from
default ______.
• Outside Conference Denial {#109}—By default, a conference call can include 2 outside
parties.Write “No”if 2 outside parties are not allowed ______.
• VMS Cover Rings {#117}—By default, a call rings 3 times before going to the user’s
mailbox. Write number (1-9) if different from default ______.
• Ring on Transfer {#119}—By default, the caller hears ringing when the call is transferred.
Write “NA” if Music on Hold or silence is desired ______.
• Toll Call Prefix {#402}—By default, 0 or 1 must be dialed before the area code for a
long distance call.Write “No”if 0 or 1 is not required ______.
• System Password {#403}—By default, no password is programmed to override
dialing restrictions and to turn Night Service on and off. Write 4 digits if password is
desired __ __ __ __.
• Star Code Dial Delay {#410}—By default, the system inserts a 0 second delay after a valid
Central Office star code when it autodials.Write number (1–5) of seconds if a longer delay
is desired or “NO” if this feature should not be active ______.
• Music on Hold {#602}—By default, the Music on Hold jack on the processor module is
active.Write“No” if the jack is deactivated ______.
9. Line Coverage.
If VMS-AA is checked on Form A, Item 7, specify the following:
• VMS Hunt Delay {#506}—By default, VMS answers calls after 2 rings.Write “Del” if calls
ring 4 times beforeVMS answers _____.
• VMS Hunt Schedule {#507}—By default, VMS is on all the time. Check if Day only or
Night only is desired:
■■Day only
■■Night only
10. Auxiliary Equipment (System). Check if applicable:
■■Battery Backup
■■Caller ID Devices
■■Loudspeaker Paging: Number of zones ______________
■■Magic on Hold (Music on Hold {#602} must be active.)
■■Uninterruptible Power Supply
■■SMDR.If checked, specify the following if appropriate:
• SMDR Record Type {#608}—By default, all calls are included on call reports.Write “Out”
if only outgoing calls are reported _________.
• SMDR Output Format {#610}—By default, up to 15 digits are printed for dialed
numbers in the Number field of the call report. Write“24” if a maximum of 24 digits is
desired _________.
■■PARTNER Contact Closure Adjunct.If checked, write in the number (1-4) below to specify
Operation Type for each Contact Closure as appropriate:
1 = 1 second on
2 = 3 seconds on (✓)
3 = 5 seconds on
4 = Toggle
OperationType
{#613} Contact
Closure 1 Contact Closure 1
■■Backup/Restore PC Card.If checked, write “Active”if Automatic System Programming
Backup {#123} is desired _________.
11. Notes: Write any additional information that you want to communicate to the installer.
12. Installation Date 13. Order Nos. 14. Sales Support Representative’s Name Telephone No.
Required for PARTNER Advanced Communications System.
For additional instructions, see pages 3 and 4.