AT&T Merlin 1030 User manual

AT&T
MERLIN
COMMUNICATIONS SYSTEM
ATTENDANT’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 3

Table of Contents
Page
Page
Getting Started
Three Groups of Callers
Your Console
Small Attendant Console (illustration)
Large Attendant Console (illustration)
Small Console
Large Console
The Recall Button
Programming Custom Features
Key to Symbols
Answering Calls
Answering While on a Call—The Hold Feature
Call Pickup
Programmable Line Ringing
Voice Announcement Disable
Covering Calls
Call Coverage
Transferring Calls
Loudspeaker Page
Programming Loudspeaker Page Buttons
Turning on Message Lights
Using Line Buttons
Using Auto Intercom Buttons
Small Console
Large Console
Placing Calls
Intercom Calls
Intercom Calls with Voice Announcement
Intercom Calls with Ringing Signal
3
3
3
4
5
6
6
7
8
9
10
11
12
12
13
14
14
15
16
16
17
17
17
17
18
19
19
19
19
PBX/Centrex Calls
Outside Calls
Automatic Line Selection
Outside Auto Dial
Special Characters in Outside Auto Dial Sequences
Setting Up Conference Calls
Using Drop with Conference Calls
Programmable Intercom Conference
Intercom Drop
Connecting Outside Callers to Outside Lines
Other Useful Features
Using the Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Headset Adapter
Personalized Ringing
Manual Signaling
Auto Answer-Outside
Auto Answer-Intercom
Last Number Redial
Saved Number Redial
Privacy
Do Not Disturb
Touch-Tone Enable
Ring Option Override
Feature Programming Chart
Attendant’s Quick Reference
Index
20
20
21
21
22
23
23
24
25
25
26
26
26
26
26
26
27
27
28
28
29
29
30
30
31
31
32
34
39

Getting Started
With your attendant console, you can use both MERLIN™ system
features and PBX/Centrex features to handle calls in your office efficiently,
This attendant’s guide describes how to program your console with con-
venient features and how to use it to best advantage. Keep this guide and
your PBX/Centrex user’s guide handy for quick reference.
THREE GROUPS OF CALLERS
As an attendant you work with three different groups of callers:
●
●
●
People (including yourself) connected to your MERLIN system and
to your PBX/Centrex
People in your business connected to your PBX/Centrex but not to
your MERLIN system
People outside your business
You and other people in your MERLIN system can call each other by
using 2-digit intercom numbers or PBX/Centrex extension numbers. If you
just need to talk to the person, use the intercom number to keep the
PBX/Centrex lines free for incoming calls. However, if you may have to
transfer that call or use a PBX/Centrex feature, you must dial the person’s
PBX/Centrex extension number.
Dial PBX/Centrex extension numbers to reach people in your business
who are not connected to the MERLIN system. They must dial your
PBX/Centrex extension number to reach you.
YOUR CONSOLE
You may have a small attendant console or a large one. The large atten-
dant console has 30 additional buttons that can be programmed with
features. The two consoles do not operate in exactly the same way.
Familiarize yourself with your console and its capabilities by referring to
the illustration on page 4 (small console) or 5 (large console). Explana-
tions of some essential features of each console and instructions for pro-
gramming custom features follow the illustrations.
3

Small Attendant Console
Touch Intercom-Voice or
Intercom-Ring to contact
others in your MERLIN
system.
Slide the T/P switch to test or
program your console.
Use Conference, Drop,
Transfer, and Hold to han-
dle calls efficiently.
Use the volume control to
adjust speaker and ringer.
Check the green light by the
Message button to see if
you have a message
waiting.
Use line buttons to place
and receive outside and
PBX/Centrex calls. Program
Auto Intercom or custom
features on extra buttons.
Touch
Extension and the
appropriate line button to
place a PBX/Centrex call to
someone connected to your
MERLIN system.
Touch Send Message to
turn on the Message light at
a MERLIN system voice
terminal.
Touch Speaker for On-Hook
Dialing, Group Listening,
and Monitor-on-Hold.
Use Recall instead of a
switchhook flash when ac-
cessing
PBX/Centrex
features. Touch
Recall to
disconnect an intercom call
without hanging up the
handset.
4

Large Attendant Console
Refer to the small console
on the opposite page for in-
formation on this part of the
large console.
Each feature button has
three color bands. Use Auto
Intercom (preprogrammed
on all of the blue and 20 of
the white bands) to contact
people in your MERLIN
system. Program the re-
maining white and gray
bands with custom features.
Use these numbers to find
the horizontal row for each
intercom number. The 0 in-
dicates the row for intercom
numbers whose second
digit is 0 (10, 20,30,40, etc.).
The 1 indicates intercom
numbers ending in 1 (11, 21,
31, etc.), and so on.
Touch a Shift button to select
the blue, white, or gray band
on a feature button.
Use
Message Status with
the Shift buttons to see
which voice terminals have
Message lights turned on.
5

Small Console
Although you can program extra line buttons with any MERLIN system
feature, you will probably want to program them with the Auto Intercom
feature. (See page 32 for programming instructions.)
Auto Intercom enables you to call someone in your MERLIN system by
touching the Auto Intercom button for that person instead of dialing a
2-digit intercom number.
IMPORTANT: When an instruction step in this guide tells you to touch an
Auto Intercom button that you haven’t programmed, you can dial an in-
tercom number instead.
Each Auto Intercom button has a green light and a red light beside it. The
green light tells you the line status of the voice terminal:
Green light on =the person is busy on
a call
Green light flashing rapidly =the person is calling
you on the intercom
Green light off =the voice terminal is
not in use
This information is useful if a call comes in for a person and you want to
know if the person is using the voice terminal. The red light next to an Auto
Intercom button tells you whether or not the person’s Message light is on.
Large Console
Each of the 30 programmable feature buttons on the right side of the large
console can represent three features—one in the blue band, one in the
white band, and one in the gray band on each button. The three Shift but-
tons below the feature buttons let you select the particular color band on
which the feature you want to use appears. Use the 10-20-30 Shift but-
ton to select features on the blue band. Use the 40-50-60 Shift button to
select features on the white band. Use the 70-80-90 Shift button to select
features on the gray band.
To use a feature:
●
●
Touch the Shift button that selects the color band on which the feature
appears.
The green light comes on beside the Shift button.
Touch the feature button.
6

You can program a custom feature onto the gray band on each feature
button. When programming features, be sure to label the buttons on the
appropriate color band. (For information on programming, see page 32.)
You can also program a custom feature onto the blue or white band of any
feature button if the band is not preprogrammed for Auto Intercom.
However, most of the blue and white bands are preprogrammed as Auto
Intercom buttons for everyone in your MERLIN system.
With the Auto Intercom feature, you can call someone in your MERLIN
system by touching the Auto Intercom button for that person instead of
dialing a 2-digit intercom number. The green light beside each Auto In-
tercom button tells you the line status of the voice terminal:
Green light on
Green light flashing rapidly
Green light off
=
=
=
the person is busy on
a call
the person is calling
you on the intercom
the voice terminal is
not in use
This information is useful if a call comes in for someone and you want to
know if the person is using the voice terminal. The green lights beside
the Auto Intercom buttons also give you information about people’s
Message lights. If you touch a Shift button and Message Status and the
light is on next to an Auto Intercom button, that person’s Message light
is on. (For more information, see “Turning on Message Lights,” page 17.)
THE RECALL BUTTON
The Recall button is important because it takes the place of a switchhook
flash (a brief press of the switchhook). When you want to use a PBX/Cen-
trex feature that requires a switchhook flash, touch
Recall instead. In the
MERLIN system, pressing the switchhook disconnects a call.
Recall
7

PROGRAMMING CUSTOM FEATURES
Some features, such as Transfer, Hold, and Speaker, are already pro-
grammed and labeled on your console, and you cannot change them.
Custom features, though, are ones you select and program yourself. On
the small console, you can program custom features on extra line buttons.
On the large console, you can program features on extra line buttons as
well as on available feature buttons. You can program a feature on any
Last Number
Saved Number
color band not used for Auto Intercom.
The basic programming procedure is: Privacy
●
●
●
●
●
●
●
Label the button(s) you want to program.
Slide the T/P (Test/Program) switch, located on the left side of your
console, to the P (Program) position.
Your console rings every 5 seconds to remind you that you are programming
and that you cannot place or receive calls.
If you are programming a feature button on the right side of the large
console, touch the Shift button that selects the color band on which
you want the feature to appear.
Touch the first button to be programmed.
Dial the feature’s programming code and additional numbers or
special characters (if required). If you make a mistake, touch the but-
ton again and reenter the code.
If you want to program other buttons, repeat the previous three steps.
Slide the T/P switch to the center position.
When you must program a feature before you can use it, abbreviated pro-
gramming instructions precede instructions for using the feature. An ex-
ample of an abbreviated programming instruction is:
To Program:
● T/P to P ● Touch the button ● Dial * 4 + intercom
number of person you want to cover
● T/P to center
The Feature Programming Chart, page 32, is a quick reference for pro-
gramming features.
8

Key to Symbols
This guide uses the following symbols to illustrate how to use your MERLIN system attendant console. After you are familiar with your
console, the symbols should serve as quick reminders.
Lift your handset.
10 Tom
40 Pat
NJ Office
large console
Touch an Auto Inter-
com button.
12 Susan
Hang up your
handset.
Dial a number.
(This can be an out-
side number, an in-
tercom number, or a
PBX/Centrex feature
code.)
small console
Conference
Touch a button.
(The symbols for but-
tons are shaded and
555-1234
labeled to look like
the buttons on your
console.)
10-20-30
Don’t lift your
handset.
Touch a Shift
button.
(For large consoles
only. Select the but-
ton controlling the
group that includes
the intercom number
you want.)
Each symbol represents one action. A sequence of two or more symbols illustrates an entire procedure. For example,
Conference 555-1234
++
means touch Conference, touch a line button, and dial a number.
The Attendant’s Quick Reference, page 34, is a brief guide to using features.
9

Answering Calls
When a call rings at your console, the red light goes on next to the line
button for the call and the green light next to the line button flashes.
To answer the call:
●Lift the handset.
You are automatically connected to the call.
If two calls come in at once, the green lights flash beside both line but-
tons, but the red light goes on beside the line you get when you lift the
handset. To answer the other call first, touch its line button before lifting
your handset.
You can tell what kind of call you’re receiving by the sound of the ring.
The ringing patterns listed below are the most common ones; however,
they may vary depending on your PBX/Centrex.
MERLIN system intercom call
PBX/Centrex call
PBX/Centrex special or priority calls
Outside call
=one short ring
=one long ring
=two short and
one long ring
=one short and
one long ring
TIP: You can make your console’s ring easy to distinguish from others
by programming it with a different ringing pattern. However, you can still
distinguish the different types of calls listed above. (See “Personalized
Ringing,” page 27.)
10