Colortrac M25e User manual

M40SM
Colortrac Ltd
Page 1 of 129
Issue 2
M Series Service Manual
Date: 20/12/12
This is a confidential controlled document and is the property of Colortrac Ltd.
It is not to be copied or reproduced in part or whole. It is intended for staff to read.
C
Co ol lo or rt tr ra ac c M M S Se er ri ie es s
S
Se er rv vi ic ce e M Ma an nu ua al l

M Series Service Manual
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M Series
M25e
M40e
Service Manual
Issue 2
©Colortrac Ltd 2012
The product and the contents of this publication may be changed without prior notification.
Colortrac Ltd makes every effort to ensure this publication is free from error. Misprints, errors
or quality observations should be reported to Technical Support, Colortrac Ltd.
Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the
use of the equipment or this manual.
No part of this product or publication may be reproduced,
copied or transmitted in any form or by any means without
permission from:
Colortrac Ltd.
Units 3 –5 Brunel Court.
Burrel Road.
St Ives,
Huntingdon,
Cambridgeshire,
PE27 3LW.
United Kingdom.
Tel: [phone]
Fax: [phone]
www.colortrac.com

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
CONTENTS
1Introduction............................................................................................................................... 5
1.1 Scanner Models............................................................................................................... 5
2Tools Required ......................................................................................................................... 6
3Obtaining Technical Support from Colortrac ............................................................................ 7
3.1 Creating an Account ........................................................................................................ 7
3.2 User Profiles .................................................................................................................... 7
3.3 Submitting Requests for Support..................................................................................... 7
3.4 Asset Selection ................................................................................................................ 7
3.5 Support Ticket Information............................................................................................... 7
4How to Contact Technical Support........................................................................................... 8
5Safety........................................................................................................................................ 8
5.1 Safety Warnings............................................................................................................... 8
5.2 EMC Testing .................................................................................................................... 8
6Scanner Cautions..................................................................................................................... 9
7Photos Information ................................................................................................................... 9
8Warranty................................................................................................................................. 10
8.1 Warranty Period............................................................................................................. 10
8.2 Consumables................................................................................................................. 10
9Control Board Replacement Statement.................................................................................. 10
10 CIS Technology ................................................................................................................. 11
11 Scanner Accessories ......................................................................................................... 12
11.1 USB Cable Type A and B .............................................................................................. 12
11.2 External Power Supply................................................................................................... 13
12 Scanner Information........................................................................................................... 14
12.1 Block Diagram................................................................................................................ 14
12.2 Scanner Operation......................................................................................................... 15
13 Removing and Replacing Panelling................................................................................... 17
13.1 Lid Assembly Maintenance Position.............................................................................. 17
13.2 Left End Cover............................................................................................................... 20
13.3 Right End Cover............................................................................................................. 22
13.4 Top Lid Cover ................................................................................................................ 24
13.5 Paper Tray Unit.............................................................................................................. 27
13.6 Lower Covers................................................................................................................. 31
13.7 Upper Covers................................................................................................................. 35
13.8 Lid Assembly.................................................................................................................. 37
14 Removing and Replacing Components............................................................................. 45
14.1 Main Board..................................................................................................................... 45
14.2 Control Board................................................................................................................. 53

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14.3 SingleSensor Glass Sub-Assy....................................................................................... 60
14.4 SingleSensor CIS Assy.................................................................................................. 63
14.5 Drive Roller Unit............................................................................................................. 70
14.6 Hold Up Roller Unit ........................................................................................................ 75
14.7 Hold Up Roller Unit Support Bar.................................................................................... 82
14.8 Main Timing Belt............................................................................................................ 84
14.9 Drive Roller Timing Belt................................................................................................. 88
14.10 Paper Sensor................................................................................................................. 91
14.11 Pinch Roller Assembly................................................................................................... 94
14.12 Power Switch................................................................................................................. 97
14.13 Power Socket............................................................................................................... 100
14.14 Microswitch .................................................................................................................. 103
14.15 Motor............................................................................................................................ 107
15 Utilities Program............................................................................................................... 111
15.1 Installation.................................................................................................................... 111
15.2 Calibration.................................................................................................................... 112
15.3 Power Saving............................................................................................................... 114
15.4 Auto width .................................................................................................................... 114
15.5 Second Level Utilities................................................................................................... 115
15.6 Scanner Upgrade......................................................................................................... 115
15.7 Automatic Updates....................................................................................................... 116
15.8 Firmware Installation.................................................................................................... 116
15.9 Auto-stitch.................................................................................................................... 118
15.10 Run Diagnostics........................................................................................................... 119
16 Distributor’s Utilities ......................................................................................................... 120
16.1 Engineering Utilities ..................................................................................................... 120
16.2 Manual Stitch ............................................................................................................... 121
16.3 Motor Speed ................................................................................................................ 122
16.4 Load Delay................................................................................................................... 123
16.5 Paper Staging .............................................................................................................. 124
17 Help Desk ........................................................................................................................ 125
17.1 Extending Warranty ..................................................................................................... 125
18 Glossary........................................................................................................................... 127
19 Service Manual Release Notes ....................................................................................... 129
20 Features Not Included...................................................................................................... 129

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11
1 Introduction
1.1 Scanner Models
This manual contains information for reference by qualified service engineers, trained in
the repair of the SmartLF M Series.
There are 2 x M series Models:
SmartLF M25e
Scan width of 25 inches
Handles 27 inch media
Optical resolution of 1200 dpi
16.7 million colour RGB (24-bit)
256 colour RGB adapted indexed colour palette (8-bit)
256 level Greyscale (8-bit)
Black & White (1-bit)
Speed: Enhanced
Contains 1 x SingleSensor CIS Assy (with 30,000
pixels)
SmartLF M40e
Scan width of 42 inches
Handles 44 inch media
Optical resolution of 1200 dpi
16.7 million colour RGB (24-bit)
256 colour RGB adapted indexed colour palette (8-bit)
256 level Greyscale (8-bit)
Black & White (1-bit)
Speed: Enhanced
Contains 1 x SingleSensor CIS Assy (with 50,400
pixels)

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2 Tools Required
To maintain the M Series the tools listed below are required. The tools are generally available;
they are not the responsibility of Colortrac to supply.
1. Wristband
Anti-static and cable.
2. Pencil
HB Lead
3. 7mm Nutdriver.
To remove and fit M5 nuts.
4. 1.5mm Allen Key
or 1.5mm Hex Key
5. Medium Pozi-drive screwdriver.
PZ1 x 80mm length.
6. Small Pozi-drive screwdriver.
PZ0 x 60mm length.
7. Small Flat Screwdriver
3mm blade x 65mm length (approx.)
8. Medium Flat Screwdriver.
6mm blade (approx.)
9. Pliers.
Flat nosed pliers, short serrated.

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3 Obtaining Technical Support from Colortrac
Colortrac uses an online service desk facility called the Colortrac Global Help Desk to
manage requests for technical support for the M Series. The URL for the Help Desk is
www.colortrac-helpdesk.com. All requests for support for the M Series must be
registered via the Help Desk. By using the Help Desk, Colortrac may better manage
support calls to provide customers a better service.
For each support call, the Help Desk automatically raises a ticket. The ticket is the
means to communicate the progress and status of the support call, and other information.
Users may access and update ticket information through their User accounts at the Help
Desk URL.
3.1 Creating an Account
Distributors do not need to contact Colortrac to raise a Help Desk User account. The
Help Desk is programmed to accept new accounts that use specific email domains. But,
Distributors who find they cannot create a User Account should contact Colortrac
Technical Support.
3.2 User Profiles
We ask Users who log in for the first time to update their profile. Some information we
require and some we leave to the Users discretion to provide. But the more complete the
information provided the better Colortrac can provide support.
3.3 Submitting Requests for Support
To submit a request for support, Users must logon to the Help Desk and select the
'Request' icon. Dependant on the request type, Users will be asked to provide the
additional information Colortrac needs to progress the request quickly.
3.4 Asset Selection
Colortrac uses the Help Desk to associate support calls with scanner assets. For this
reason Distributors are requested to select the scanner associated with their request for
support. Those scanners a Distributor has received from Colortrac are listed at the
bottom of the page. Distributors may select the scanner the call is related to. If the
scanner is not listed please enter the serial number in the box provided.
3.5 Support Ticket Information
In the detail of each ticket Users can expect to see:
All pertinent information to the investigation
Regular updates on progress.
Requests for further information or activity.
The solution or outcome.
Closure agreement.
The notes facility can be used to provide further information.

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4 How to Contact Technical Support
Contact Numbers
Support Direct Line: [phone]
Company Tel No: [phone]
Company Fax No: [phone]
Helpdesk
www.colortrac-helpdesk.com
Technical Downloads
(software, firmware, drivers)
http://www.colortrac.com/support/software-downloads/
Technical Support Website
(manuals, catalogues, price
lists)
www.mseries.colortrac.com
User name: colortrac
Password: available on request.
5 Safety
5.1 Safety Warnings
5.1.1 Electrical
Do NOT remove any covers from the scanner while the power is on or allow an end user
to operate the scanner with ANY covers removed. Engineers must exercise extreme
caution while working on any scanner.
It is advisable to allow the scanner 5 minutes to discharge before removing covers and
any of the boards. The boards may hold a charge and may give a shock if touched.
Please observe anti-static precaution when handling any
electrical boards from the scanner.
5.1.2 Mechanical
The mechanism that operates the lid and the paper handling assembly can trap fingers
when closing. Please handle with care.
5.1.3 Weight
Because the weight of the scanner is approximately 27Kg, 2 people are required to lift the
scanner.
5.1.4 Rotating Rollers
The scanner operates a roller to move the image across the scanner. These rollers may
grip ties and any other similar articles of clothing, as well as long hair if put near the
rollers during operation.
5.2 EMC Testing
The SmartLF model conforms to EMC and FCC (Part B). EMC testing is carried out to
ensure the M Series does not emit signals that can interfere with other devices, and that
no external interference signals will interfere with it.

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6 Scanner Cautions
Do:
Have 2 people to lift the scanner.
Keep the packaging for continued shipment of the scanner.
Calibrate the scanner on first installation.
Keep the Calibration target in a safe place for regular use.
Use the approved and supplied cables for the scanner.
Read the operator and installation manual before installation.
Fill out and return the installation form as soon as possible.
Do not’s:
Do not scan paper with any form of metal fastener or post-it notes
attached.
Do not allow the scanner to get wet.
Do not drop the scanner.
Do not stand the scanner on its end (packaged or un-packed).
Do not leave the scanner open for any length of time.
Do not stand on the scanner.
Do not balance the scanner on an unsafe surface.
Do not scan thick media that is beyond its maximum limit.
Do not unplug the scanner during a scan sequence.
Do not let an end user remove any panels from the scanner.
Do not use any other power supply other than the approved one
supplied with the scanner.
Do not install the scanner on an un-even surface.
Do not install in a dusty or dirty environment.
Do not allow the USB cable to be pulled forcefully out of the scanner.
NOTE: Before work is carried out on the
scanner the power MUST be switched
off and the power lead removed from the
scanner.
7 Photos Information
Some photos in this manual were taken during pre-production, and various stages of the
M Series development. Some colours / backgrounds / designs shown may vary from the
actual scanner being worked on. Some background panels may be shown in the photo to
be removed when they actually don’t need to be; however the instructions are still correct
and should be followed as described.

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8 Warranty
Each Colortrac Scanner starts its warranty period when first shipped from Colortrac to the
purchasing Distributor. Non-consumable parts that fail within the warranty period without
inappropriate influence or action will be replaced free of charge.
Distributors are required to identify faulty parts. To help identify faults quickly it is
recommended that Distributors hold spare parts. Parts that are replaced under warranty
must be returned to Colortrac using the address at the front of this manual.
When a Distributor requests a warranty replacement, Colortrac Technical Support will
issue them an RMA reference number. The warranty replacement is dispatched once
Colortrac receives the defective part. In exceptional cases, Colortrac may agree to send
a warranty replacement before the defective part has been received.
8.1 Warranty Period
The Colortrac warranty period is 2-years. The warranty period starts on the date the
product is handed to the carrier for delivery. The start of the warranty period may be
delayed by 3-months to coincide with its installation at a customer’s site. To request a
deferment to the start of the warranty period follow the procedure on ‘How to extend
warranty’ at Chapter 15.1.
8.2 Consumables
Parts that wear according to operator usage are deemed consumables and not replaced
under warranty. Consumables can be purchased from Colortrac. Those M Series parts
considered to be consumables are:
SingleSensor Glass Sub-Assy
Hold Up Roller Unit
Hold Up Roller Unit Support Bar
Lower Covers and Upper Covers
Calibration Target
Timing Belts
9 Control Board Replacement Statement
In Warranty: M Series Control Boards that fail within the warranty period will be replaced
free of charge. If the Control Board is to be fitted in a scanner that has been upgraded,
Colortrac will also provide a free upgrade to configure the Control Board. As part of
standard warranty procedures, Colortrac will require that the defective Control Board is
returned within 28 days.
Out of Warranty: A new M Series Control Board used from stock or is a direct purchase
from Colortrac, may need to be upgraded. Colortrac will provide a free upgrade for the
new Control Board on condition that the defective Control Board is returned to Colortrac
within 28 days.

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10 CIS Technology
A Contact Image Sensor (CIS) is an integrated module that comprises an illumination system, an
optical system and a light-sensing system - all within a single compact component.
The light-sensing system is the silicon surface which is
divided up into (e.g. 5000) discrete square cells, the
size of each being a fraction of an inch depending upon
the required scanning resolution (a 600 dpi scanner will
use a CIS whose cells are 1/600" across). The optical
system is a rod lens array that directs light from the
document surface onto the silicon surface. Such an
optical system is 1:1; i.e. there is no reduction or
enlargement; and this results in a scanner offering the
best performance in terms of resolving power and
geometric accuracy.
The illumination is provided by Light Emitting Diodes
(LED’s) shining down a light guide, which in turn
directs the light onto the document. There are three
LED’s (Red, Green, and Blue) which strobe rapidly,
thereby providing the colour content in the scan. Note
that there are no colour filters in the optical or light-
sensing system. The colour gamut of a CIS scanner
is therefore determined by the spectrum of each of
the LED’s, rather than by colour filters as is the case
with CCDs. Because colour filter technology is more developed than LED spectrum technology, a
CIS scanner will not provide as wide a colour gamut as a CCD scanner.
However, rapidly strobed LED’s require no warm-up period. Therefore, a CIS scanner can be
switched on and used immediately. Furthermore, LED’s are very stable which means that a CIS
scanner does not require frequent re-calibration.
M Series SingleSensor CIS Assy
Cross-section of a CIS scanner sensor.

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11 Scanner Accessories
11.1 USB Cable Type A and B
Length: 3 meter max.
Speed: 5Gbps
This high quality USB cable complies fully with
the USB 3.0 specification.
Transfer Speed ~ a new transfer type
called ‘Super Speed’ or SS – 5Gbps
More Bandwidth ~ uses 2
unidirectional data paths; one to
receive, one to transmit
Power Management ~ U0 through U3
link power management states are
defined.
Support to rotating media ~ Bulk
protocol is undated with a new feature
called Stream Protocol that allows a
large number of logical stream within
an Endpoint.
USB 3.0 has transmission speeds of up to 5 Gbps, which is 10 times faster than USB 2.0 (480
Mbps). USB 3.0 significantly reduces the time required for data transmission, reduces power
consumption, and is backwards compatible with USB 2.0.
USB 3.0 support can be added to existing laptop computers with only USB 2.0 and Expresscard
support by using an Expresscard-to-USB 3.0 adapter to supply USB 3.0 signal support. Although
the PCI Express port that the Express card connects cannot supply power of itself, the Express
card and hence the USB 3 ports nevertheless derive power from the USB 2 port that it
additionally connects to as part of the interface. If the
express card has more than one USB 3 port then only
100mA is available from each port. Additional power for
multiple ports may be derived in the following ways:
There have been some issues of USB 3.0 equipment only
transferring data at USB 2.0 speed, usually with a message
"This USB Mass Storage Device can transfer information
faster if you connect it to a Super-Speed USB 3.0 port".
This has been due to several causes, including drivers,
certain cables specified as USB 3.0 (problems disappeared
when a different cable was used), order of starting
equipment, equipment needing to be disconnected and
reconnected, and over clocked computers
NOTE:
Colortrac provides a USB 3.0 cable with each M Series. The use of a cable longer than 3m is at
the customer’s discretion. Colortrac is not responsible for errors that may occur as a result.

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11.2 External Power Supply
AC I/P 100 –240V ~ 1.5A 50 –60 Hz
DC O/P19V 9.47A
NOTE:
ONLY USE THE CORRECT COLORTRAC
SUPPLIED POWER SUPPLY WITH THE M
SCANNER.

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12 Scanner Information
12.1 Block Diagram
Consists of:
1 x SingleSensor CIS Assy
4 x Paper Sensor
1 x Motor
1 x Power Socket
1 x Power Switch
1 x Main Board
1 x Microswitch
1 x Control Board

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12.2 Scanner Operation
The diagram above shows the orientation of the scanner referred to in this manual.
The scanner has two justification options for scanning media: side justified and centre justified.
Before scanning ensure the software is set to the correct preference and the media is inserted at
the correct position as indicated on the Paper Tray Unit
Side Justified
Centre Justified
Front
Back
Left Hand
End
Right Hand
End

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Insert Media FACE UP into the scanner.

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13 Removing and Replacing Panelling
13.1 Lid Assembly Maintenance Position
13.1.1 Introduction
The Lid Assembly can be fixed into a maintainence position which is upright at 90 degrees to
the chassis. When in this position all parts of the Lid and the SingleSensor housing can be
accessed.
13.1.2 Safety Precautions
Ensure that the power and USB cables are completely disconnected from the scanner unit.
Ensure the scanner is positioned on a stable maintenance platform.
13.1.3 Tools
Medium Pozi-drive screwdriver.
13.1.4 Associated Part Numbers
n/a
13.1.5 Important Information
For all photos, please refer to chapter “7 Photos Information” on page 9.
13.1.6 Procedure
1. To raise the lid, remove the 3
x M5 screws holding the left
end Gas Piston Bracket to
the Lid Assembly, making
sure not to drop them into the
scanner.
Note: This can be carried out with or without
the Top Lid Cover fitted. To remove the lid ,
follow the instructions in chapter “13.4 Top
Lid Cover” page 24.
2. Remove the 3 x M5 screws
holding the right end Gas
Piston Bracket to the Lid
Assembly making sure not to
drop them into the scanner.

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3. While removing the screws
from the Gas Pistons at both
ends of the Lid Assembly,
make sure your free hand is
holding the Lid Assembly to
prevent it dropping down.
Once free lift the Lid to the
90deg position.
4. Tighten the locking screws in
the Hinge Bracket at the left
end of the Lid Assembly. The
Lid may need to be moved
slightly to allow the screws
access.
5. Tighten the locking screws in
the Hinge Bracket at the right
end of the Lid Assembly. The
Lid Assembly will now stay in
the 90oposition while work is
carried out on the underside
of the Lid Assembly or the
Lower Scanner area.

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6. To lower the Lid Assembly,
loosen off the screws in the
Hinge Brackets, at both ends,
while holding the Lid
Assembly, until the lid can
move freely.
7. Lower the Lid Assembly to
the correct position to
reattach the 3 x M4 screws of
the Right Gas Piston. Make
sure not to drop the screws
into the scanner.
8. Similarly, reattach the Left
Gas Piston with the 3 x M4
screws. Make sure not to
drop the screws into the
scanner.
9. Close the Lid Assembly.

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13.2 Left End Cover
13.2.1 Safety Precautions
Ensure that the power and USB cables are completely disconnected from the scanner unit.
Ensure the scanner is positioned on a stable maintenance platform.
13.2.2 Tools
Small flat bladed screwdriver.
Medium Pozi-drive screwdriver.
13.2.3 Associated Part Numbers
10H133 : Left End Cover Sub-Assy
13.2.4 Important Information
For all photos, please refer to chapter “7 Photos Information” on page 9.
13.2.5 Procedure
1. To remove the Left End
Cover, use a flat Screwdriver
and cloth to lever off the Left
End Cover Plate.
2. Lift the Left End Cover Plate
away from the Left End
Cover, and store in a safe
place.