Colortrac SmartLF Ci 40 User manual

CiSM
Colortrac Ltd
Page 1 of 101
Issue 10
Ci Service Manual
Date: 02/04/15
This is a confidential controlled document and is the property of Colortrac Ltd.
It is not to be copied or reproduced in part or whole. It is intended for staff to read.
S
Sm ma ar rt tL LF F C Ci i S Sc ca an nn ne er rs s
S
Se er rv vi ic ce e M Ma an nu ua al l

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Ci Scanner Service Manual
Ci Scanners
Ci24m, Ci24c & Ci24e
Ci40m, Ci40c & Ci40e
Service Manual
Issue 10
©Colortrac Ltd 2015
The product and the contents of this publication may be changed without prior notification.
Colortrac Ltd makes every effort to ensure this publication is free from error. Misprints, errors
or quality observations should be reported to Technical Support, Colortrac Ltd.
Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the
use of the equipment or this manual.
No part of this product or publication may be reproduced,
copied or transmitted in any form or by any means without
permission from:
International Technical Support Manager
Colortrac Ltd.
Units 3 –5 Brunel Court.
Burrel Road.
St Ives,
Huntingdon,
Cambridgeshire,
PE27 3LW.
United Kingdom.
Tel: [phone]
Fax: [phone]
www.colortrac.com

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Ci Scanner Service Manual
CONTENTS
1. INTRODUCTION...................................................................................................................... 5
1.1. SCANNER MODELS................................................................................................... 5
2. TOOLS REQUIRED ................................................................................................................. 6
3. OBTAINING TECHNICAL SUPPORT FROM COLORTRAC .................................................. 7
3.1. CREATING AN ACCOUNT.......................................................................................... 7
3.2. USER PROFILES ........................................................................................................ 7
3.3. SUBMITTING REQUESTS FOR SUPPORT............................................................... 7
3.4. ASSET SELECTION.................................................................................................... 7
3.5. SUPPORT TICKET INFORMATION ........................................................................... 7
4. HOW TO CONTACT TECHNICAL SUPPORT ........................................................................ 8
5. SAFETY.................................................................................................................................... 8
5.1. SAFETY WARNINGS.................................................................................................. 8
5.1.1 Electrical....................................................................................................................... 8
5.1.2 Mechanical................................................................................................................... 8
5.1.3 Weight.......................................................................................................................... 8
5.1.4 Rotating Rollers ........................................................................................................... 8
5.2. EMC TESTING ............................................................................................................ 8
6. SCANNER CAUTIONS ............................................................................................................ 9
7. WARRANTY........................................................................................................................... 10
7.1. WARRANTY PERIOD................................................................................................ 10
7.2. CONSUMABLES ....................................................................................................... 10
7.3. CIS REPLACEMENT UNDER WARRANTY ............................................................. 10
7.4. PURCHASE OF CIS.................................................................................................. 10
8. CIS TECHNOLOGY ............................................................................................................... 11
9. SCANNER ACCESSORIES................................................................................................... 13
9.1. USB CABLE TYPE A AND B..................................................................................... 13
9.2. EXTERNAL POWER SUPPLY.................................................................................. 14
10. SCANNER INFORMATION.................................................................................................... 15
10.1. BLOCK DIAGRAM..................................................................................................... 15
10.2. SCANNER OPERATION........................................................................................... 16
10.3. SCANNER MAINTENANCE POSITION.................................................................... 17
11. REMOVING AND REPLACING PANELLING ........................................................................ 19
11.1. LEFT END COVER.................................................................................................... 19
11.2. RIGHT END COVER ................................................................................................. 21
11.3. LID COVER EXTRUSION SUB-A ............................................................................. 24
11.4. PCB TRAY................................................................................................................. 28
11.5. PAPER TRAY SUB-A................................................................................................ 37
12. REMOVING AND REPLACING COMPONENTS................................................................... 41

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Ci Scanner Service Manual
12.1. MAIN TIMING BELT .................................................................................................. 41
12.2. MYLAR PAPER GUIDE SUB-A................................................................................. 43
12.3. ROLLER SHAFT PULLEY......................................................................................... 46
12.4. CONTROL BOARD.................................................................................................... 49
12.5. MAIN BOARD ............................................................................................................ 52
12.6. CIS PLATE ASSEMBLY............................................................................................ 55
12.7. MAIN ROLLER........................................................................................................... 65
12.8. UPPER PAPER SENSORS....................................................................................... 68
12.9. LOWER PAPER SENSOR ........................................................................................ 70
12.10. POWER SWITCH...................................................................................................... 72
12.11. LID POWER CUT OFF SWITCH............................................................................... 74
13. UTILITIES PROGRAMS......................................................................................................... 81
13.1. INSTALLATION ......................................................................................................... 81
13.2. CONFIGURING THE MAIN BOARD ......................................................................... 82
13.3. RUNNING UTILITIES ................................................................................................ 83
13.4. NORMALISATION..................................................................................................... 86
13.5.AUTO STITCH........................................................................................................... 87
14. UPGRADING.......................................................................................................................... 88
15. HELP DESK............................................................................................................................ 89
15.1. EXTENDING WARRANTY ........................................................................................ 89
15.2. CREATING A HELPDESK TICKET........................................................................... 91
16. NETWORK CONFIGURATION.............................................................................................. 93
16.1. NETWORK COMPONENTS...................................................................................... 93
16.2. NETWORK CONFIGURATION ................................................................................. 93
16.3. NETWORK CONSIDERATIONS............................................................................... 94
17. DIAGNOSTICS....................................................................................................................... 94
17.1. INTRODUCTION ....................................................................................................... 94
17.2. UPDATES.................................................................................................................. 94
17.3. DIAGNOSTIC - NETWORK CONNECTION.............................................................. 95
17.4. MAIN BOARD ............................................................................................................ 98
18. FEATURES NOT INCLUDED .............................................................................................. 101

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Ci Scanner Service Manual
11
1. INTRODUCTION
1.1. SCANNER MODELS
This manual contains information for reference by qualified service engineers, trained in
the repair of the SmartLF Ci scanner.
There is 6 Ci scanner Models:
SmartLF Ci24m
Monochrome
Scan width of 24 inches
Handles 25.67 inch media
Optical resolution of 600dpi
Mono and greyscale scanning
Contains 3 x CIS Arrays
SmartLF Ci24c
Colour
Scan width of 24 inches
Handles 25.67 inch media
Optical resolution of 600 dpi
RGB (24-bit and 48-bit captured) at normal speed
Mono and greyscale
Contains 3 x CIS Arrays
SmartLF Ci24e
Enhanced
Scan width of 24 inches
Handles 25.67 inch media
Optical resolution of 600 dpi
RGB (24-bit and 48-bit captured) at enhanced speed
Mono and greyscale scanning
Contains 3 x CIS Arrays
SmartLF Ci40m
Monochrome
Scan width of 40 inches
Handles 41 inch media
Optical resolution of 600dpi
Mono and greyscale scanning
Contains 5 x CIS Arrays
SmartLF Ci40c
Colour
Scan width of 40 inches
Handles 41 inch media
Optical resolution of 600 dpi
RGB (24-bit and 48-bit captured) at normal speed
Mono and greyscale
Contains 5 x CIS Arrays
SmartLF Ci40e
Enhanced
Scan width of 40 inches
Handles 41 inch media
Optical resolution of 600 dpi
RGB (24-bit and 48-bit captured) at enhanced speed
Mono and greyscale scanning
Contains 5 x CIS Arrays

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Ci Scanner Service Manual
2. TOOLS REQUIRED
To maintain the Ci40 scanner the tools listed below are required. The tools are generally
available; they are not the responsibility of Colortrac to supply.
1. 1mm Allen Key
or 1mm Hex Key
2. 1.5mm Allen Key
or 1.5mm Hex Key
3. 3mm Allen Key
or 3mm Hex Key
4. Pliers.
Flat nosed pliers,
short serrated.
5. 7mm Nutdriver.
To remove and fit M5
nuts.
6. Medium Pozi-drive
screwdriver.
PZ1 x 80mm length.
7. Small Pozi-drive screwdriver.
PZ0 x 60mm length.
8. Thread-lock
Or ‘Tamper Proof Seal’, to prevent
nuts becoming loose.
9. Medium sized Stubby Pozi-driver
screwdriver.
PZ1 x 30mm length.
10. Small Flat Screwdriver
3mm blade x 65mm length
(approx.)
11. Spanner
5.5mm Open Ended
12. Tweezers
Thin tipped, serrated

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Ci Scanner Service Manual
3. OBTAINING TECHNICAL SUPPORT FROM COLORTRAC
Colortrac uses an on-line service desk facility called the Colortrac Global Help Desk to
manage requests for technical support for the Ci scanner. The URL for the Help Desk is
www.colortrac-helpdesk.com. All requests for support for the Ci scanner must be
registered via the Help Desk. By using the Help Desk, Colortrac may better manage
support calls to provide customers a better service.
For each support call, the Help Desk automatically raises a ticket. The ticket is the
means to communicate the progress and status of the support call, and other information.
Users may access and update ticket information through their User accounts at the Help
Desk URL.
3.1. CREATING AN ACCOUNT
Distributors do not need to contact Colortrac to raise a Help Desk User account. The
Help Desk is programmed to accept new accounts that use specific email domains. But,
Distributors who find they cannot create a User Account should contact Colortrac
Technical Support.
3.2. USER PROFILES
We ask Users who log in for the first time to update their profile. Some information we
require and some we leave to the Users discretion to provide. But the more complete the
information provided the better Colortrac can provide support.
3.3. SUBMITTING REQUESTS FOR SUPPORT
To submit a request for support, Users must logon to the Help Desk and select the
'Request' icon. Dependant on the request type, Users will be asked to provide the
additional information Colortrac needs to progress the request quickly.
3.4. ASSET SELECTION
Colortrac uses the Help Desk to associate support calls with scanner assets. For this
reason Distributors are requested to select the scanner associated with their request for
support. Those scanners a Distributor has received from Colortrac are listed at the
bottom of the page. Distributors may select the scanner the call is related to. If the
scanner is not listed please enter the serial number in the box provided.
3.5. SUPPORT TICKET INFORMATION
In the detail of each ticket Users can expect to see:
All pertinent information to the investigation
Regular updates on progress.
Requests for further information or activity.
The solution or outcome.
Closure agreement.
The notes facility can be used to provide further information.

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Ci Scanner Service Manual
4. HOW TO CONTACT TECHNICAL SUPPORT
Contact Numbers
Support Direct Line: [phone]
Company Tel No: [phone]
Company Fax No: [phone]
Helpdesk
www.colortrac-helpdesk.com
Technical Downloads
(software, firmware, drivers)
www.colortrac.com/support/support_downloads.htm
Technical FTP Website
(manuals, catalogues, price
lists)
www.colortracsupport.co.uk
User name: colortrac
Password: contact support for password
5. SAFETY
5.1. SAFETY WARNINGS
5.1.1 Electrical
Do NOT remove any covers from the scanner while the power is on or allow an end user
to operate the scanner with ANY covers removed. Engineers must exercise extreme
caution while working on any scanner.
It is advisable to allow the scanner 5 minutes to discharge before removing covers and
any of the boards. The boards may hold a charge and may give a shock if touched.
Please observe anti-static precaution when handling any
electrical boards from the scanner.
5.1.2 Mechanical
The mechanism that operates the lid and the paper handling assembly can trap
fingers when closing. Please handle with care.
5.1.3 Weight Because the weight of the scanner is approximately 24Kg, 2 people are required
to lift the scanner.
5.1.4 Rotating Rollers
The scanner operates a roller to move the image across the scanner. These
rollers may grip ties and any other similar articles of clothing, as well as long hair
if put near the rollers during operation.
5.2. EMC TESTING
The SmartLF model conforms to EMC and FCC (Part B). EMC testing is carried out to
ensure the Ci scanner does not emit signals that can interfere with other devices, and
that no external interference signals will interfere with it.

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Ci Scanner Service Manual
6. SCANNER CAUTIONS
Do:
Have 2 people to lift the scanner.
Keep the packaging for continued shipment of the scanner.
Normalise the scanner on first installation.
Auto-stitch the scanner on first installation and then when required.
Keep the auto-stitch and normalisation targets in a safe place for regular
use.
Use the approved and supplied cables for the scanner.
Read the operator and installation manual before installation.
Fill out and return the installation form as soon as possible.
Don't:
Do not scan paper with any form metal fastener or post-it notes attached.
Do not allow the scanner to get wet.
Do not drop the scanner.
Do not stand the scanner on its end (packaged or un-packed).
Do not leave the scanner open for any length of time.
Do not stand on the scanner.
Do not balance the scanner on an unsafe surface.
Do not scan thick or rigid media.
Do not unplug the scanner during a scan sequence.
Do not let an end user remove any panels from the scanner.
Do not use any other power supply other than the approved one supplied
with the scanner.
Do not install the scanner on an un-even surface.
Do not install in a dusty or dirty environment.
Do not allow the USB / Ethernet cable to be pulled forcibly out of the
scanner.
NOTE:
Before any work is carried out on the
scanner, the power MUST be switched off
and the Mains Lead removed from the
scanner.
Notes:
Most images in this manual are shown to be the Ci40 scanner, but the
Ci24 is to be treated in the same way as instructed, unless otherwise
stated. Some images may alternatively show the Ci24, but photos are for
reference only, and indicate the Ci scanners generally.
Some photos in this manual were taken during pre-production of the Ci
scanner, and some colours / background design shown may vary from the
actual scanner; however the instructions are still correct and should be
followed as described.

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Ci Scanner Service Manual
7. WARRANTY
Each LF Scanner starts its warranty period when first shipped from Colortrac to the
purchasing Distributor. Non-consumable parts that fail within the warranty period without
inappropriate influence or action will be replaced free of charge.
Distributors are required to identify faulty parts. To help identify faults quickly it is
recommended that Distributors hold spare parts. Parts that are replaced under warranty
must be returned to Colortrac using the address at the front of this manual.
When a Distributor requests a warranty replacement, Colortrac Technical Support will
issue them an RMA reference number. The warranty replacement is dispatched once
Colortrac receives the defective part. In exceptional cases, Colortrac may agree to send a
warranty replacement before the defective part has been received.
7.1. WARRANTY PERIOD
When applicable, a Distributor may request up to a maximum 3-mouth deferment of the
start of a scanner's warranty period from the date it is delivered to the carrier at Colortrac,
to coincide with its installation date. The deferment can be obtained by logging on to the
Colortrac Help Desk and selecting ‘Notification of Installation Date’, see Chapter 15.1 On
how to extend warranty.
7.2. CONSUMABLES
Parts that wear according to operator usage are deemed consumables and not replaced
under warranty. Consumables can be purchased from Colortrac. Those Ci scanner parts
considered to be consumables are:
CIS (Subject to the provisions below)
Mylar Paper Guide Strip
Normalisation Target
Auto Stitch target
7.3. CIS REPLACEMENT UNDER WARRANTY
A CIS will be considered a consumable and subject to replacement at the Distributor's
expense, if it becomes inoperable due to wear and tear or damage to the glass front as a
result of customer use. However, CIS will be replaced under warranty if it becomes
inoperable due to electronic failure within the warranty period.
7.4. PURCHASE OF CIS
There are 3 methods for purchasing Ci CIS: normal purchase, glass replacement, and
refurbished:
Normal Purchase. Distributors who wish to purchase CIS as spares or for similar reasons
will be purchase them at the list price.
Glass Replacement. Distributors who wish to take advantage of our glass replacement
scheme will purchase CIS at list price, return to Colortrac the 'scratched glass' CIS, and
be reimbursed to the discounted rate.
Refurbished. CIS that have been refurbished through the glass replacement scheme will
be available for purchase at a reduced rate.

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Ci Scanner Service Manual
8. CIS TECHNOLOGY
A Contact Image Sensor (CIS) is an integrated module that comprises an illumination system, an
optical system and a light-sensing system - all within a single compact component.
Cross-section of a CIS scanner sensor.
The light-sensing system is the silicon surface which is
divided up into (e.g. 5000) discrete square cells, the size
of each being a fraction of an inch depending upon the
required scanning resolution (a 600 dpi scanner will use
a CIS whose cells are 1/600" across). The optical
system is a rod lens array that directs light from the
document surface onto the silicon surface. Such an
optical system is 1:1; i.e. there is no reduction or
enlargement; and this results in a scanner offering the
best performance in terms of resolving power and
geometric accuracy.
The illumination is provided by Light Emitting Diodes
(LED’s) shining down a light guide, which in turn directs
the light onto the document. There are three LED’s
(Red, Green, and Blue) which strobe rapidly, thereby
providing the colour content in the scan. Note that there
are no colour filters in the optical or light-sensing
system.
Ci scanner CIS Array
The colour gamut of a CIS scanner is therefore determined by the spectrum of each of the LED’s,
rather than by colour filters as is the case with CCDs. Because colour filter technology is more
developed than LED spectrum technology, a CIS scanner will not provide as wide a colour gamut
as a CCD scanner.
However, rapidly strobed LED’s require no warm-up period. Therefore, a CIS scanner can be
switched on and used immediately. Furthermore, LED’s are very stable which means that a CIS
scanner does not require frequent re-calibration.

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Ci Scanner Service Manual

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Ci Scanner Service Manual
9. SCANNER ACCESSORIES
9.1. USB CABLE TYPE A AND B
Length: 2 meter max.
Speed: 480Mb/s
This high quality USB cable complies fully with
the USB 2.0 specification.
The USB transfers signal and power over a
four-wire cable. The signalling occurs over two
wires on each point-to-point segment.
There are three data rates:
The USB high-speed signalling bit rate is
480 Mb/s.
The USB full-speed signalling bit rate is 12
Mb/s.
A limited capability low-speed signalling mode
is also defined at 1.5 Mb/s.
USB 2.0 host controllers and hubs provide capabilities so that full-speed and low-speed data can
be transmitted at high-speed between the host controller and the hub, but transmitted between
the hub and the device at full-speed or low-speed. This capability minimises the impact that full-
speed and low-speed devices have upon the bandwidth available for high-speed devices.
The low-speed mode is defined to support a limited number of low-bandwidth devices, such as
mice, because more general use would degrade bus utilisation. The clock is transmitted, encoded
along with the differential data. The clock encoding scheme is NRZI with bit stuffing to ensure
adequate transitions. A SYNC field precedes each packet to allow the receiver(s) to synchronise
their bit recovery clocks.
The cable also carries VBUS and GND wires on each segment to deliver power to devices. VBUS
is nominally +5 V at the source. The USB allows cable segments of variable lengths, up to
several meters, by choosing the appropriate conductor gauge to match the specified IR drop and
other attributes such as device power budget and cable flexibility. In order to provide guaranteed
input voltage levels and proper termination impedance, biased terminations are used at each end
of the cable. The termination’s also permits the detection of attach and detach at each port and
differentiate between high/full-speed and low-speed devices.
All devices have an upstream connection. Upstream and downstream connectors are not
mechanically interchangeable, thus eliminating illegal loopback connections at hubs. The cable
has four conductors: a twisted signal pair of standard gauge and a power pair in a range of
permitted gauges. The connector is four-position, with shielded housing, specified robustness,
and ease of attach-detach characteristics.
NOTE:
Colortrac provides a 2m USB 2.0 cable as part of
the accessories package. 2m is the MAXIMUM
length we recommend. Any cables longer than the
recommended 2m is at the customers’ discretion,
and Colortrac can not be help accountable for any
failures during operation because of this.

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Ci Scanner Service Manual
9.2. EXTERNAL POWER SUPPLY
AC I/P 100 –240V ~ 1.5A 50 –60 Hz
DC O/P19V 3.42A
NOTE:
Only use the Ci scanner Power Supply Unit provided by
Colortrac Ltd for operating the Ci scanner. The use of
alternative power sources may be dangerous and will
invalidate the scanner warranty.
+ -

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Ci Scanner Service Manual
10. SCANNER INFORMATION
10.1. BLOCK DIAGRAM
Consists of:
3 or 5 x CIS Arrays
4 x Paper Sensors
1 x USB Connector
1 x Stepper Motor
1 x Power I/P Connector
1 x Mains Switch
1 x Main Board
1 x Lid Cut Off Micro Switch
1 x Ethernet Connector
1 x Control / Display board

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Ci Scanner Service Manual
10.2. SCANNER OPERATION
For reference purposes, the diagram above shows the orientation of the scanner referred to in
this manual.
The scanner has two justification options for scanning media: side justified and centre justified.
Before scanning ensure the software is set to the correct preference and the media is inserted at
the correct position as indicated on the Paper Tray Sub-A.
Insert Media FACE UP into the scanner
NOTE: The Ci40 image is shown for illustration purposes; orientations are true for both Ci24 and Ci40 scanners
Front
Back
Left Hand
End
Right Hand
End
Side Justified
Centre Justified

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Ci Scanner Service Manual
10.3. SCANNER MAINTENANCE POSITION
1. Remove the 4 x M5
securing bolts that hold the
scanner to the stand (if
used)
NOTE: Images in this chapter show the
Ci24 scanner. Carry out the same
procedure for the Ci40.
2. Lift the scanner from the
stand and rotate onto its
back. 2 people are
required to lift the scanner.
3. Make sure the
maintainence position foot
on the back of the scanner
lines up with the rear hole
of the stand assembly.

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Ci Scanner Service Manual
4. Lower onto the stand.
5. Screw 2 x M5 securing
bolts through the stand into
the scanner to prevent the
scanner being pushed off
the stand while in the
maintainence poistion.
6. To return the scanner back
to its operating position,
first remove the 2 x M5
bolts securing it to the
stand.
7. Lift and rotate the scanner
back to it’s normal position,
locating the feet into the
appropriate holes in the
stand.
8. Refit the securing bolts in
the scanner to prevent the
scanner being pushed off
the stand.

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Ci Scanner Service Manual
11. REMOVING AND REPLACING PANELLING
11.1. LEFT END COVER
11.1.1 Safety Precautions
Ensure that the power is completely disconnected from the scanner unit.
Ensure the scanner is positioned on its Colortrac stand, or a stable maintenance platform.
11.1.2 Tools
Medium pozi-drive screwdriver.
11.1.3 Associated Part Numbers
P003138 Left End Cover
11.1.4 Procedure
1. Remove 5 x M5 Pan Head
screws from cover side.
2. Gentle pull the end cover
and remove it from the
main assembly.

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Ci Scanner Service Manual
3. Before refitting the side
panel make sure the wires
and cables are not
damaged or trapped.
4. Replace the 5 x M5 Pan
Head screws and tighten.