Comdial Impact 8012S Series User manual

DXP, DXP Plus, FXS, and FXT
Digital Communications System
LCD Speakerphone Station User’s Guide
This publication supports both
Impact and Impact SCS LCD Speakerphones
GCA70–258.11 05/00
printed in U.S.A.

This User’s Guide is for the following system:
DXP, DXPPlus, FXS and FXT
Digital Communication Systems.
This user’s guide applies to the following telephone
models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later.
•Impact SCS 8312S-** Rev. A and later.
•Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well
as other Comdial publications.

About This Book
This user’s guide serves as both an introduction for new speakerphone users and a
reference for experienced users.
Introduction
Thefirstchapterof themanual describesthe initialsetup andadjustments necessary
to begin using your speakerphone.
1Getting Started
The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT systems:
2Answering Calls
3Making Calls
4Advanced Call Handling
5Nonverbal Messaging
6Programming
7Other Advanced Features
Following the advanced feature descriptions are two reference tables, a glossary
that defines many general phrases and abbreviations which may not be familiar to
users,tipsonspeakerphoneuseforthenewuserdescribedinAppendixDandallthe
features available for the DXP, DXP Plus, FXS and FXT systems are described in
Appendix E.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations .
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed reference to the
feature locations.
Index
LCD Speakerphone Station User’s Guide ii
GCA70-258 Contents

NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF,SPEAKER,HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM.”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT OPTIONS .”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
System-to-System Network
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
iii LCD Speakerphone Station User’s Guide
Contents GCA70-258

Contents
1 Getting Started ..................1
Setting Up Your Speakerphone...........1
Understanding the Basic Functions ........6
Your Speakerphone’s Buttons ...........8
Your Speakerphone’s Display Lights .......10
2 Answering Calls .................13
Answering Outside Calls .............13
Answering Intercom Calls ............14
Night-Transferred Calls -
Line Access From Any Station ..........15
Holding Calls ...................16
Call Pickup ....................18
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........20
Caller ID (Automatic Number Identification) . . 22
3 Making Calls ...................23
Making Outside Calls ...............23
Making Intercom Calls ..............24
Automatic Dialing.................25
Redialing .....................26
Camping On - Busy Station,
Automatic Callback ...............27
Advanced Camping On Options .........28
Sending Subdued Off-Hook
Voice Announcements (SOHVA) .........30
LCD Speakerphone Station User’s Guide iii
GCA70-258 Contents

4 Advanced Call Handling ............31
Waiting For ALine (Queuing) ..........31
Conferencing ...................32
Call Forwarding ..................34
Call Forward Outside System (CFOS) ......36
Call Parking ....................38
Call Transferring .................40
Other Call Transferring Options .........42
5 Nonverbal Messaging ..............45
LCD Message Delivery ..............45
Message Waiting Light and Messaging......48
Response Message Delivery ...........49
6 Programming ..................51
DSS Numbers ...................51
Speed Dial Numbers ...............52
Feature Access Codes ...............54
LCD Feature Buttons ...............56
Reminder Alert ..................58
Response Message Button ............59
iv LCD Speakerphone Station User’s Guide
Contents GCA70-258

7 Other Advanced Features ...........61
Background Music ................61
Line Groups ....................62
Do Not Disturb Condition.............63
Automatic Redial .................64
Tracker Paging System ..............66
Auxiliary Jack...................68
Account Codes ..................70
Dial By Name ...................71
Volume Control ..................72
Default Volume Control..............74
Programmed Button Display ...........75
Automatic Set Relocation .............76
Paging .......................77
IMIST Module ..................78
DSS/BLF Console Operation ...........79
A Feature Access Codes .............81
B Display Abbreviations .............87
C Glossary .....................91
D Speakerphone Characteristics .........99
E Feature Networking Support..........101
LCD Speakerphone Station User’s Guide v
GCA70-258 Contents

Notes
Contents GCA70-258
vi LCD Speakerphone Station User’s Guide

Getting Started
Welcome
Congratulations and thank you for using a Comdial telephone! Your digital
speakerphone is supported by a communication system with hundreds of built-in,
standard features. This manual serves as a helpful guide for using these various
functions.
Thesectionsin thisintroductorychapter helpyouinitially set upyour speakerphone
and become familiar with the controls and indicators. The remaining sections are
titled as follows:
•Setting Up Your Speakerphone
•Understanding the Basic Functions
•Your Speakerphone’s Buttons
•Your Speakerphone’s Display Lights
Setting Up Your Speakerphone
When your new speakerphone arrives, the
system installer unpacks your speakerphone
and connects the line to a system jack. The
following sections describe a few initial
adjustments that allow you to quickly begin
making and answering calls with some of the
most basic features.
LCD Speakerphone Station User’s Guide 1
GCA70-258 Getting Started
1
An Impact 8024 LCD Speakerphone

Positioning Your Speakerphone
You should adjusttheposition of thespeakerphoneon your deskortable to suityour
individual needs and maximize the performance of the sound activated features.
When using your speakerphone, the microphone and loudspeaker are farther from
you than when you use a handset. Some positioning tips to consider include:
•For the microphone to best detect your voice, speak within three feet of it
and face the speakerphone.
•Backgroundnoisemaypreventthesound-activatedswitchesfromoperating
properly. Avoid placing the speakerphone where it will detect sounds from
typewriters, keyboards, printers, paging systems, or other equipment.
•Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
If you are using an Impact SCS model, your telephone has an adjustable pedestal to
allow you to select the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest
position—flush against the pedestal.
•To adjust the pedestal (Impact
SCS Models only),
1. GRASPthe rear ofthe pedestal base
firmlywithonehandANDLIFTthe
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with
one hand AND RAISE the
telephone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the three positions available.)
3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the
notches. PRESS DOWN slightly on the telephone until you feel
the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may
be damaged by contact with liquids. Please try to place the telephone in an area
that is free from the danger of spills.
2 LCD Speakerphone Station User’s Guide
Getting Started GCA70-258
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal

NOTE: For more tips and information on speakerphone use including the use
of a Full-Duplex Speakerphone, see Appendix D, Speakerphone
Characterisics.
Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
•To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP option appears.
3. SELECT DISP. Your display will read CONTRAST LEVEL
4. SELECT LIGHT or DARK once for each degree of change
desired.
5. PRESS SPEAKER to end.
Setting a Personal Ringing Tone
You can choose one of many different ring tones for your telephone. Often, when
several telephones are located close together, each user chooses a different personal
ring tone.
•To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose ring tone in display (a new tone
will sound at each up or down press).
5. PRESS SPEAKER to end.
LCD Speakerphone Station User’s Guide 3
GCA70-258 Getting Started

Setting Volume Levels
Thevolumecontrol onyourtelephoneisamultipur-
pose control you can use to set the volume
(loudness) of the ringer, the speaker, and the
handset.
•To set the ringer loudness level,
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.
NOTE: If you set the ringer to the OFF position, your telephone sounds a short
ring burst once for each call you receive at your station.
•To set the speaker and handset
loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
speaker volume that you desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
handset volume that you desire.
NOTE: When a call ends, the system resets the speaker and handset volume of
all future calls to the programmed (default) setting. For instructions in setting
yourspeakerphone’sdefaultvolume,see VolumeControlsectioninthe system
specific Features chapter.
4 LCD Speakerphone Station User’s Guide
Getting Started GCA70-258
Impact SCS Volume Buttons
Impact Volume Buttons

Answering and Making Calls
Your speakerphone is now properly configured to answer and make calls to both
stationswithinyoursystem(intercomcalls)andoutsidelines. Rememberthatwhen
dialing an outside number, you must first select a line to connect your system to the
local exchange.
•When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
•When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
•To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9OR PRESS other line button to select line (See Line
Groups in the system specific Features chapters for more informa-
tion on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
•To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIALextension number (called telephone will ring or tone will be
heard).
3. SPEAKtowardtelephoneORLIFThandsetifprivacyisdesired.
LCD Speakerphone Station User’s Guide 5
GCA70-258 Getting Started

Understanding the Basic Functions
Yourspeakerphoneprovidesmanyversatilefeaturesforyouruse.Thesefeaturesare
explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
•Displays time, day, date, and active call information
•Keeps you apprised of the status of your telephone
•Provides programming prompts
Auxiliary Jack
•YourImpactLCDspeakerphonemaybeequippedwithanauxiliaryjackthat
provides an interface for a headset, a tape recorder, an external ringer, or an
external pager.
Message-Waiting Light
•Indicates that a message awaits pick up
Microphone Opening
•Allows hands-free operation of speakerphone (speak clearly toward micro-
phone opening)
Speaker
•Sounds distant party’s voice
•Sounds ringing and call-in-progress tones
6 LCD Speakerphone Station User’s Guide
Getting Started GCA70-258

LCD Speakerphone Station User’s Guide 7
GCA70-258 Getting Started
2
ABC
13
DEF
6
MNO
5
JKL
4
GHI
7
PRS 8 TUV 9 WXY
#0*
SHIFT
MUTE
SPEAKER
TRNS/CONF
HOLD
TAP
MESSAGE
Telephone Speaker
Dialpad
Handset
Programmable Buttons
Speaker Button*
Microphone Opening
Intercom Button*
SCS03
LCD A
l
p
h
anumer
i
c
Display
Interactive Buttons
(NOT programmable)
Shift Button*
Mute Button*
Hold Button*
Message Waiting Light*
TAP Button*
Transfer/Conference Button*
R
*NOTE: These are default button locations.
Some systems may permit reprogramming of
these buttons to better suit your application.
Vo l u m e U p
Volume Down
!
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset or
Headset
Optional Console-Top
Line Cord-Bottom
Impact SCS 8312S-** LCD Speakerphone
Interactive Buttons
(NOT programmable)
LCD Alphanumeric
Display
Transfer/
Conference
Button
Hold
Button
Intercom
Button
DSS/BLF
Programmable Buttons
MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
#
AW700A
R
Handset
Keypad
TAP
Button
Message
Waiting
Light
Microphone
Opening
Speaker
Button
Mute
Button
Shift
Button
Volume Up
Volume Down
Connectors On Bottom Of Telephone
Optional
Headset
Line Cord Handset
Impact 8024S-** LCD Speakerphone

Your Speakerphone’s Buttons
Hold Button (HOLD)
•Places a line or intercom call on hold
•Stores pauses in number sequences during programming
•If available, scrolls through LCD response messages
•If multiple held calls feature is available, scans or scrolls through calls
placed on hold (when hold light is flashing)
Interactive Buttons (located below alphanumeric display)
•Provide quick and easy access to system features
•Provide straightforward button programming without dialing codes (the
interactive buttons themselves, however, are not programmable)
Intercom Button (INTERCOM)
•Selects an intercom line
•Allows you to initiate many of the telephone’s features
Mute Button (MUTE)
•Keeps the person on the line from hearing your conversation
•Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).
Direct Station Select/Busy Lamp Field (DSS/BLF)
Programmable Buttons
•Allow you to store numbers for automatic dialing functions
•Allowyoutostoretelephoneextension numbers forDirectStationSelection
(DSS)
•May be programmed as a feature button
•May be designated a line button by your system installer
Shift Button (SHIFT)
•Allows you to enter a second tier for storing and/or automatically dialing
speed dial numbers. (That is, you can store two speed dial numbers at every
programmablebuttonlocation—one intheregular tierandone inthe second
tier). You activate the shift function by pressing this button and turning the
shift light on before storing or automatically dialing a speed dial number
from the second tier.
8 LCD Speakerphone Station User’s Guide
Getting Started GCA70-258

Speaker Button (SPEAKER)
•Turns your speaker on or off
•Disconnects a call when you are on a hands free call
•Ends or cancels programming
Tap Button (TAP)
•Recalls dial tone or generates a hookflash
•Retrieves held calls or last call placed on hold
Transfer/Conference Button (TRNS/CNF)
•Transfers calls
•Sets up conference calls
Volume Control (VOLUME UP or VOLUME DOWN)
•Regulates the volume of the ringer, speaker, handset, headset, background
music, and group listening mode
LCD Speakerphone Station User’s Guide 9
GCA70-258 Getting Started
Impact 8012S-** LCD Speakerphone

Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines,
features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy
Lamp Field or DSS/BLF programmable button):
•Steady red = station is in use.
•Flashing red = station is receiving a call.
•Winking/Fluttering red = message-waiting light set for you by station asso-
ciated with that DSS button.
Next to a line button:
•Steady green = this is your line, either on-hook (in a hands free mode) or
off-hook, when the line is active.
•Steady red = another station is using this line.
•Flashing red = a call is coming in on this line.
•Flashing orange = this line will be answered when you lift the handset.
•Winking green = your line is on hold.
•Winking red = the call has been placed on hold by another station.
•Fluttering orange or green = your line has recalled from hold.
•Fluttering red = the line put on hold by another station has recalled.
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Next to a fixed feature or programmable feature button:
•Steady red = the feature is on.
•Steady off = the feature is off.
NOTE: You can find the programmable buttons that the installer designates
feature buttons through user programming in the same location as the DSS/BLF
programmable buttons. Ensure that these buttons are labeled correctly to indi-
cate their unique features.
10 LCD Speakerphone Station User’s Guide
Getting Started GCA70-258

Above the MUTE button:
•On steady = called party cannot hear your conversation.
Next to INTERCOM button:
•Steady green or red = you are using your intercom.
•Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
•Flashing orange = someone is calling your extension or a call is being
transferred to you.
Above the HOLD button:
•(Non-SCS Series models) Flashing/Fluttering red = message waiting.
•Winking green = a line is on hold at your station (DXP, DXP Plus, FXS
and FXT Systems only).
Next to the MESSAGE button (SCS Series Models only):
•Winking green = message awaits pick up.
Above the SPEAKER button:
•On steady (with the telephone on hook and busy) = speakerphone mode
•On steady (with telephone on hook and idle) = background music is
turned on.
LCD Speakerphone Station User’s Guide 11
GCA70-258 Getting Started

Notes
Getting Started GCA70-258
12 LCD Speakerphone Station User’s Guide