Westomatic Eco Encore User manual

Eco Encore & Solo Encore
Technical Manual

1
CONTENTS
SECTION TITLE PAGE No.
1. SAFETY NOTICE 2
2. SPECIFICATIONS 3
3. DRINK SELECTION CODES 6
4. EXTERNAL FEATURES 7
5. INSTALLATIONS & COMMISSIONING 10
6. HOW TO SET UP AND USE MACHINE FACILITIES 16
7. USING THE EXTERNAL KEYPAD 20
8. PROGRAMMING 27
9. MACHINE SET-UP ADDRESSES 28
10. PROGRAMMING COMMANDS 34
11. DRINKS SETUP 51
12. QUICK REFERENCE ADDRESSES 66
13. FRESHBREW BREWER UNIT 67
14. BEAN TO CUP DRINKS SETUP 71
15. CARBONATED WATER 79
16. CHILLED WATER 88
17. NESTLE ACCOLADE 90
18. MOVING DISPENSE HEAD 95
19. MICROPROCESSOR SYSTEM & SIMM LOGIC 96
20. ERROR CODES 98
21 FAULT FINDING 99
22 MACHINE MAINTENANCE 111
23. CONNECTOR OUTPUTS 114
24. PARTS ORDER PROCESS 119
25 RECOMMENDED SPARE PARTS LIST 120
PARTS LIST DIAGRAMS 122-144
CIRCUIT DIAGRAMS FOLD OUTS
8 STEP GUIDE FOR BEAN TO CUP DRINKS 149
PART NUMBER: 350083
Issue Date: August 2005

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1. SAFETY NOTICE
The machine is not suitable for use by unsupervised young children.
Installation and service activities, including replacement of the mains cable, on the
Solo Encore machines, should only be undertaken by competent personnel
authorised to do so by the machine supplier. Such persons should also be fully
conversant with the potential dangers of working on live equipment.
Ensure the mains isolation switch (door switch) is operating correctly prior to any
service activity.
Ensure the machine is isolated from the mains electrical supply prior to removing any
of the machine protective cover panels.
Working on live equipment should only be undertaken when there is no practical
alternative and only by fully qualified engineers.
Precautions should always be taken by using insulated tools and insulated probes of
test equipment.
Your machine must not be sited in an area where a water jet could be used for
cleaning purposes.
© Copyright Westomatic Vending Services Limited
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electrical, mechanical,
photocopying, recording or otherwise, without prior permission from Westomatic
Vending Services Limited.

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2. SPECIFICATIONS
DIMENSIONS
WEIGHT/CUP CAPACITY (APPROXIMATE)
SOLO ENCORE
708mm Overall Width
752mm Overall De
p
th
638mm Cabinet
75mm Water Inlet
1830mm Overall Height
Weight
Cup Capacity
192 kg (422.5 lbs) (FB HCC)
530 x 200ml (7 oz)

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ELECTRICAL SERVICES
220/240V 50Hz 13-amp single-phase power supply.
WATER SERVICES
15 mm (1/2") mains water supply from a rising main
Minimum water pressure 1.40 Bar (20 psi)
Maximum water pressure 8.40 Bar (120 psi)
Reference should be made to the Model Water Bylaws 1986 Statutory Instrument
(SI) No.1147.
NOISE LEVELS
The Solo Encore has been designed to work within a user-friendly environment and
will therefore not exceed a noise level of 70dB.
WARNING
THIS EQUIPMENT MUST BE EARTHED
IMPORTANT
The wires in this mains lead are coloured in accordance with the following code:
GREEN and YELLOW EARTH
BLUE NEUTRAL
BROWN LIVE
A
s the colours of the wires in the mains lead of this equipment may not correspond with the
coloured markings identifying the terminals in your plug, proceed as follows:
The wire, which is, coloured GREEN and YELLOW must be connected to the terminal in
the plug, which is marked with the letter E or by the earth symbol or coloured GREEN
or GREEN and YELLOW.
The wire which is coloured BLUE must be connected to the terminal which is marked with
the letter N or coloured BLACK or BLUE.
The wire which is coloured BROWN must be connected to the terminal which is marked
with the letter L or coloured RED or BROWN.

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SOLO ENCORE CANISTERS LAYOUT
Always remove the ingredient canisters from the machine before filling.
To prevent ingredient spillage, rotate dispense spouts to face up-wards.
Ensure the canisters are correctly configured for products being used - refer to
the ‘Parts section’.
Solo Encore (EL) Instant Solo Encore (EL) Instant/FB
Solo Encore (LX)
Top’g/Soup/Inst5
Instant 1
Whitener Sugar Chocolate
Instant 2
Fresh Brew
Sugar Top’g/Soup/Inst5
Instant 1
Whitener Chocolate
Top’g/Soup/Inst 5 Instant 1 Sugar Chocolate
Whitener
Sugar
Beans
OR
Sugar Fresh Brew
OR
Sugar Fresh Brew
Beans
OR
Sugar
Instant 2 Beans
OR
= Optional

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3. DRINK SELECTION CODES
Instant Selections (INST)
Black Black/Sugar White White/Sugar
Instant 1 10 11 12 13
Instant 2*** 20 21 22 23
Instant 5 45 46 47 48
Espresso 14 15 16 17
Freshbrew Selections (FB)
Freshbrew 50 51 52 53
FB Espresso* 55 56 57 58
Bean to Cup Selections (BTC)
BTC Espresso* 55 56 57 58
BTC Coffee 60 61 62 63
Extra Selections
BTC/FB/INST
BTC Double Espresso 81 82 83 84
No Sugar Sugar
Cappuccino 75 76
Café Latte 73 74
No Extras
Chocolate 70
Creamichoc 71
Espresso Choc 77
Soup or Lemon Tea 80
Hot water** 90
Cup Only 88
Carbonated/Still Drink Selection
Carbonated Still
Water Only 98 99
Syrup 1 91 92
Syrup 2 93 94
* AVAILABLE AS AN ALTERNATIVE TO INSTANT ESPRESSO WHEN
FRESHBREW/BEAN TO CUP COFFEE IS AVAILABLE.
** AVAILABLE AS AN OPTIONAL EXTRA
*** NOT AVAILABLE ON FB MODELS

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4. EXTERNAL FEATURES
MENU PANEL - Multi Choice
Scroll feature for use in ‘Service Mode’ to access data fields in programming
addresses.
S
C
R
O
L
L
SCROLL
Jug
No Cup
LCD-Display
Selection codes
Selection Price Labels
Coin Entry Slot
Coin Return
Button
Selection
Keys
Product Labels
Extra White
Whipped

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SINGLE CHOICE KEYPAD OPERATION
The Solo Encore Single Choice machine is programmed in the same manner as the
multi choice version. The bottom two buttons on the single choice keypad act as
‘Cancel’ and ‘Enter’ or ‘Shift’ when in door open mode.
STANDARD DRINK CONFIGURATION.
The standard drink configuration set up for the single Choice menu panel:
PROGRAMMING MODE:
See diagram below for the button configuration in ‘Door Open’ mode.
TEST MODE:
To test a drink selection, press the button allocated for the drink selection while in test mode.
For the drink selection set-up see addresses 160 to 171.
Note:
Button 11 (the cancel button) is not a testable option, while the door is open.
The machine must be in ‘Door Closed’ mode to test selection 11 or move the drink selection
to another button for testing purposes only.

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ALTERNATIVE KEYBOARD LAYOUT
When programming a new control board (Default is Multi-Choice) for an Encore EL
Single Choice machine please note the functionality of the keypad changes.

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5. INSTALLATION & COMMISSIONING
Warning: Before commencing any installation procedures, ensure that all
machine site preparation has been completed correctly and that lifting
equipment of the correct capacity is available.
We recommend that as much preparation is carried out as possible before
installing the machine. A good guide for ensuring the site is properly assessed
with the involvement of technical personnel is the AVA site survey which is
available to all member companies from the AVA. Within the AVA survey,
particular attention must be paid to the local Hazard Analysis evaluation. This
will aid in assessing potential risks (such as water quality) when siting a
machine in a particular environment. Pre-programming the machine before it
arrives on site is also recommended for a fast, efficient and professional
installation.
LOCATION
The machine is suitable for indoor use only, with an ambient temperature not
below 10°C and not exceeding 30°C. Please note that the machine,
particularly refrigerated models, will increase the ambient temperature in
confined air spaces.
The machine should be located to allow access to the appropriate electrical
and water services with at least 100mm (4") of free space between the rear of
the cabinet and the wall to allow adequate ventilation.
NOTE:
On Cold Still and Carbonated machines the condenser fan assembly protrudes
from the rear of the cabinet by 100mm (4").
LEVELLING
The machine should be levelled in both planes by adjustment of the four
levelling feet. A spirit level should be used and placed on the cabinet roof.
Incorrect levelling can result in coin acceptance problems, door misalignment
and inconsistent cup dispense.

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INSTALLATION PROCEDURE
1. CONNECT WATER SERVICES
Water filters are not fitted as standard. If, however, the machine has provision
for a water filter, the filter will be packaged within the machine but not
connected. Ensure the filter is fitted before turning on the mains water supply.
The machine should be connected to a 15mm (1/2") mains water supply from a
rising main, or other suitable potable water supply, using B.S.P. fittings. There
should be a minimum water pressure of 1.40 Bar (20 psi). Flush the line
(several gallons) before connecting. The machine should be connected using
the new armoured hose supplied. Ensure the seal is fitted. The seal is of a
W.R.C. approved type - non-approved types should not be used.
SANITISATION
Whilst suitable steps are followed at Westomatic, which include a dosing
system, providing a suitable microbiological condition, it is necessary that
during installation the machine should be sanitised using a two-stage process.
Stage 1 biocide - for the removal of Biofilm build up
Stage 2 sanitise - neutralisation of bacteria
2. LOAD MACHINE WITH CUPS
1. Load ONE sleeve of cups into the carousel, avoiding the dispensing
position.
2. After the machine is switched on, the carousel will rotate until the cups
have dropped into the cup ring.
3. The remaining sleeves can then be filled.
Always ensure the carousel lid is fitted.
Overfilling of the carousel will prevent closure of the cup unit.
CUP UNITS
There are 2 different cup units for different sizes of cups. These are colour
coded as follows.
On no account should an attempt be made to turn the cup carousel by hand. If
the carousel locator is damaged then cup jams will almost certainly occur.
Red 200 ml (7 oz) tall T
Grey 250 ml (9 oz) S
Grey 200 ml (7 oz) squat S
Cup Peeler Colour Cup Type Cup Chute
Identification

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3. COMMISSION BREWER UNIT (if fitted)
Ensure that the filter insert (tied to the filter platform for transport) is placed into
the filter platform, checking for correct orientation.
A filter roll is supplied for the brewer fitted in the machine. This must be fitted
as per the instructions on the Brewer itself to prevent sold out codes reporting
when switching on the machine.
IMPORTANT: Only filter paper designed for use with the Westomatic®
brewer should be used. The correct width of the paper is 10cm (100mm).
Using an incompatible filter roll, i.e. Vendking, will result in malfunction of
the brewer.
Ensure paper passes under the switch arm
Pull the paper through the roller section and ensure a 300mm tail of paper is
led into the brewer waste bucket (see figure. B).
FIG. A.
FIG. B.

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4. POWERING UP THE MACHINE
REMOVE 12.5A HEATER FUSE (AND 5A COOLER FUSE IF FITTED) AS A
PRECAUTION AND THEN PULL OUT THE SERVICE SWITCH TO POWER UP
THE MACHINE.
On powering-up the machine the boiler will begin to fill. Although the heater is
protected by means of a low level switch, removal of the heater fuse, while not
essential, is recommended as good practice.
If a hot drink selection is made during the initial heating period, the display will
count down in seconds the total time before a hot drink maybe vended.
At Westomatic we carry out a fully functional test using water, which
passes through a dosing system to provide a suitable microbiological
condition. It is therefore advisable to allow the boiler to fill with water,
switch your machine off and fully drain.
5. COMMISSIONING THE CARBONATOR UNIT (IF FITTED)
1. With the machine switched off
2. Connect the cylinder, ensuring that the interface washer between the
cylinder and the regulator is in place and purge the carbonator bowl through
the relief valve for approximately 2 seconds. Check that the gas regulator is
set at 50 psi and adjust if necessary.
3. Switch machine on.
4. Enter ‘flush mode’ and flush the still then the carbonated water selections
5. Place the syrup dip-tubes into the product containers making sure that the
correct flavours correspond to the machine selection panel.
6. Prime the syrups through the nozzles in ‘flush’ mode.
NOTE:
After commissioning, it will take the refrigeration system approximately 20
minutes to achieve operating temperature, dependant on ambient conditions.
6. COMMISSIONING THE CHILLER UNIT (IF FITTED)
The Chiller unit within the Solo Encore does not require an ice bath. To
commission the Chiller unit simply enter into Flush mode and flush cold water
through the system. For more information on ‘Flushing’ see ‘Using the External
Keypad’ section.
7. SET-UP MACHINE OPTIONS
See ‘Programming’ section on machine set up to configure for payment system
etc.
8. DRINK SET-UP OPTIONS
The machine will be programmed for the standard range of drink selections,
you should however, verify that the programming settings meet the
requirements of this installation.

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9. INGREDIENT FILLING
All canisters require filling with fresh ingredients prior to machine usage. When
filling canisters please refer to your ‘OPERATORS HANDBOOK’.
10. INITIATING A DRY INGREDIENT THROW
To enable you to weigh products, the machine allows you to initiate an
individual dry ingredient throw without water as follows:
In ‘Service’ mode:-
1. Enter ‘474’ - the Address number for 'Throw-Instant 1 Regular – The
display will show the current throw time.
2. Press the Large cup key, or button ‘10’ on the single choice keypad – the
buzzer will sound for 5 seconds and then the ingredient will be dispensed
for weighing.
After adjustment to the dispense time repeat Step 2.
11. ADJUSTMENT TO HOT DRINK LEVELS
All hot water dispense valves are factory adjusted to deliver water at a pre-
determined rate of 1 fl. oz./second (for machines dispensing 6 fl. oz. drinks).
This flow rate is essential to ensure a full bowl swirl ensuring that all of the
product is effectively rinsed from the mixing bowl. The factory set timings of 5.0
seconds for single valve operation and 2.5 seconds for dual valve operations
will therefore dispense 5 fl. oz. to mix and rinse product from the mixing bowls.
IMPORTANT: Because the hot water dispense valves have shared outputs,
i.e. can operate for more than one selection, it is important not to increase
selection in-cup levels by adjusting the flow rate of the dispense valve. All
adjustments must be achieved by altering the dispense times.

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12. PROGRAMME MACHINE
Finally, use the Programming Address Listing to check whether any further
adjustments of the machine settings are necessary to meet the requirements of
the particular installation.
In particular, check under the headings:
Machine Set-up
Drink Set-up
Prices
Throw Settings
Facilities (free vend, discount, jug facility, power saving)
13. FLUSH ALL DRINK OPTIONS
See ‘USING THE EXTERNAL KEYPAD’.
14. TEST VEND ALL SELECTIONS
See ‘USING THE EXTERNAL KEYPAD’.

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6. HOW TO SET UP AND USE MACHINE FACILITIES
The Encore range of beverage machines is able to offer additional facilities to
meet customer’s needs and requirements.
• Automatic Power Save Facility…Page 15
• Free vend/Supplementary Discount Periods…Page 16
• Jug Facility/Operation…Page 16
• No-Cup Facility…Page 17
• Summertime Shift…Page 18
• Vend key/Operation…Page 18
LCD ADVERTISING MODE – (Addresses 028 & 029)
To enter ‘advertising’ mode the LCD must display DOOR OPEN, at this point
enter into ‘service’ mode. To enable the Advertising message to be displayed,
set Address 029 to 01.
To enter a new text message enter into Address 028 then press ‘cancel’, then
‘*’ and then the EX White key to put the cursor onto the first page. When in the
‘advertising’ mode enter any message of up to a maximum of 120 characters (2
pages of 3 lines, 20 characters per line).
The advertised message that has been programmed will be displayed following
the standby message/s. The numerical keypad allows a multitude of
characters to be used when in the ‘Advertising’ mode. Pressing a numerical
key will display the following characters: -
Button Character
1 1 A B C Ä % &
2 2 D E F Ë ? `
3 3 G H I Ï ; :
4 4 J K L £ $
5 5 M N O Ö . ,
6 6 P Q R ' ( )
7 7 S T U Ü + /
8 8 V W X = - *
9 9 Y Z \
0 0 <Space>
Each press of the numerical key will cycle through the individual characters. If
a key is not pressed for 1 second the displayed character will be printed to the
LCD.
Additional Keys: -
Press No-cup key - Moves left,
Press Jug key - Moves right.
Press Extra white or Whipped key toggles between pages 1 & 2.
Press "enter" key then '1' clears the current page.
Press "enter" key then '2' clears all pages.
Press the cancel key exits & always saves changes

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AUTOMATIC POWER SAVING FACILITIES
’Power saving’ mode.
During ‘power saving’ mode, the water temperature is reduced to the Sleep
Temperature set in Address 116. This lower temperature is then maintained
until ‘power saving’ mode is terminated, i.e. the ‘boiler sleep’ signal is switched
off.
The objective of this mode is:
• To reduce power consumption, and
• To reduce lime scale formation.
There are two methods of initiating ‘power saving’ mode:–
a) PROGRAMMED WORKING DAY – Address 47
The VMC can be programmed with the known working shift of any particular
location by day, the shift start time and the duration. Upon the shift start time,
the operating temperature is raised to its normal setting. All machines leave
the factory with this facility programmed as inactive to accommodate locations,
which permanently operate for 24 hours. This may need to be altered to suit
particular locations.
b) AUTOMATIC POWER SAVING - Address 117
The VMC can be programmed with a delay time (in hours) after which, if the
machine has not been used, the VMC will switch into ‘power saving’ mode. All
machines that leave the factory have this facility programmed as inactive to
Accommodate 24hr a day sites.
The objective of automatic power saving is to account for periods of time when
perhaps the machine would normally be in use, but is not – for example Bank
Holidays or shut-down periods of particular locations.
To terminate either of the above ‘power saving’ modes, when set, the user has
simply to select a hot drink; the normal operating temperature will then be
resumed. The external display will countdown from 250 seconds after which
the machine will be ready to dispense hot drinks.
The automatic ‘power saving’ mode will also be terminated by the start time of
a programmed working day.
NOTE:
Normal operation of cold drink selections is not affected by the ‘power saving’
mode.
SET-UP FREE VEND/SUPPLEMENTARY DISCOUNT PERIODS –
Addresses 250 to 255
Up to six free vend OR six supplementary discount periods may be
programmed although the two are mutually exclusive, i.e. if any free vend
periods are programmed, the discount feature cannot be used, and vice versa.

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FREE VEND PERIODS
During these periods, all drinks may be free vended, or, if required, a limited
selection of drinks may be free vended.
The drinks available during a timed free vend period are determined by the
"Set-up selection range".
Each active selection can be programmed to:-
a) Timed free vend available.
b) Timed free vend not available.
The content of each selection Address for the above options will vary
dependant on the drink type. Refer to "Set-up Selection Range".
At the start of a free vend period, the processor will respond with an audible
tone of 1 second duration. If all active selections are being free vended, the
external display standby message will change to read FREE. If, however, any
selection is to remain as a pay vend, the external display standby messages
will not change.
DISCOUNT (SUPPLEMENTARY) PERIODS
If discount periods are required, the programming for the relevant timed periods
is identical to that for timed free vend periods. The value of the discount is then
to be programmed within Address 258.
JUG FACILITY/OPERATION – Not available on Single Choice Models
When active, (see Jug Facility programming) the jug facility can be used in 2
ways:-
1. Press the ‘Jug’ key followed by a Personal Identification Number (PIN) to
activate a 'free of charge' jug fill routine.
2. Pressing the ‘Jug’ key twice will activate a pay jug fill routine.
A maximum of six individual 4-digit PINs may be programmed within Addresses
238 to 243. Each PIN is individually audited for accounting purposes within
audit report No. 1. To safeguard PINs, should 3 consecutive incorrect PINs be
entered, the Jug key will become inactive for a 4-minute duration (PINs are not
required for the jug facility if the machine is set to permanent free vend, or
during a free vend period).
If required, a discount may be set-up for each drink selected during pay jug-fill
routine, addresses 244 to 249. The value set in Address 260 (Jug discount) will
be deducted from each vend requested.
See Flow Chart for jug fill operational routine and external display messages
displayed. See also ‘Jug Facilities’ in ‘Programming’.

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JUG FILL OPERATION FLOW CHART
NO-CUP FACILITY
The No-Cup key may be pressed before or during the selection of any product
to facilitate use of the Customer’s own cup/mug. If desired, a discount feature
for this facility may be programmed within Address 259 (Discount for No-Cup
option) - see Programming Commands section.
If there is not a requirement for the ‘No-Cup’ facility, the key may be disabled
by programming Address 93 (No-Cup key) to 0.
SETTING UP THE SUMMER TIME SHIFT - Address 042
0 = British Summer Time inactive
1 = Automatic set up on the last Sunday of March/October
VEND KEY/OPERATION
The ‘Vend’ key may be programmed to be used in one of two ways:-
1. The ‘Vend’ key must be pressed to activate the vend cycle.
2. If the ‘Vend’ key is not pressed, following a 5-second time out, the vend
cycle will automatically be activated.
See Address 48 in Programming Commands section for full details.