Crestron TSW-560 Owner's manual

TSW-560/TSW-760/TSW-1060
5", 7", and 10.1" Touch Screens
Supplemental Guide
Crestron Electronics, Inc.

Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive,
non-transferable Software Development Tools License Agreement. Crestron product operating system software is licensed to Crestron
dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these Agreements can be found on the Crestron
website at www.crestron.com/legal/software_license_agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource.
Crestron, the Crestron logo, Crestron Fusion, Crestron Toolbox, and Rava are either trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other countries. Active Directory is either a trademark or a registered trademark of Microsoft
Corporation in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this
document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the
marks and names of others. Crestron is not responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2018 Crestron Electronics, Inc.

Supplemental Guide – DOC. 7927F Contents •i
Contents
Access the Setup Screens 1
Configure the Touch Screen 3
Ethernet Setup .............................................................................................................. 3
IP Table Setup ............................................................................................................... 5
Audio Setup................................................................................................................... 7
Display Setup ................................................................................................................ 8
Standby Timeout ......................................................................................................... 10
Diagnostics.................................................................................................................. 11
Test Patterns......................................................................................................... 12
Touch Test............................................................................................................ 12
Mic Test ................................................................................................................ 13
LAN Test............................................................................................................... 14
Keypad Test.......................................................................................................... 15
Rava Test.............................................................................................................. 16
RTSP Test............................................................................................................. 17
About .......................................................................................................................... 18
Configuration via Web Interface 19
Actions Menu .............................................................................................................. 20
Reboot.................................................................................................................. 20
Restore ................................................................................................................. 20
Firmware Upgrade ................................................................................................ 21
Download Logs ..................................................................................................... 21
Save Changes....................................................................................................... 21
Revert ................................................................................................................... 21
Upload User Project .............................................................................................. 22
Status.......................................................................................................................... 22
Device................................................................................................................... 23
Network ................................................................................................................ 23
Control System ..................................................................................................... 24
Settings ....................................................................................................................... 25
System Setup ....................................................................................................... 25
Audio .................................................................................................................... 29
Cloud Settings ...................................................................................................... 30
Configure Date/Time ............................................................................................. 30
Authentication Management ................................................................................. 31
802.1x Configuration............................................................................................. 38
Control System ..................................................................................................... 40
Zoom Rooms ........................................................................................................ 41

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Connecting to Crestron XiO Cloud Service 45
Claim a Single Device .................................................................................................. 45
Claim Multiple Devices................................................................................................. 46

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TSW-560/TSW-760/TSW-1060:
5", 7", and 10.1" Touch Screens
Access the Setup Screens
The setup screens enable basic configuration prior to regular operation of the
Crestron®TSW-560, TSW-760, and TSW-1060 touch screens. To display the main setup
screen, touch the display screen while applying power to the touch screen.
The Crestron TSW-560, TSW-760, and TSW-1060 are functionally similar. For simplicity
within this guide, the term “touch screen” is used except where noted.
NOTE: The Crestron TSW-560P 5" portrait touch screen provides the same setup screens
that are described in this guide, but the appearance and layout of the screens have been
modified for portrait orientation.
NOTE: If no project has been loaded or if an invalid project has been loaded, the touch
screen defaults to the main setup screen.
During regular operation of the touch screen, there are four methods for accessing the
setup functions:
Place a button on the project main page, and assign the reserved join number
(17242) that activates setup.
Tap the hard keys labeled below as 1, 2, 3, and 4 in sequence twice
(tap 1, 2, 3, 4, 1, 2, 3, 4) within a 5-second period.
Place five fingers on the display and hold for 15 seconds.
Enter the IP address of the touch screen into a web browser.
Touch Screen Hard Key Assignment

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NOTE: The hard key button assignment for the TSW-560P differs from the illustration on
the previous page. For more information, refer to "Access the Setup Screens" in the
TSW-560P DO Guide (Doc. 7973) at www.crestron.com/manuals.
The main Setup screen is displayed (TSW-760 shown).
TSW 760 Setup Screen
The Setup screen provides buttons for Ethernet setup, IP table setup, audio setup, display
setup, standby timeout, and diagnostics. There is also a button to toggle system messages
on or off, and an About button provides information about the touch screen. Additionally,
the screen displays the IP address, the hostname, and the MAC address of the touch
screen. The functions of each button are detailed in the following pages of this guide.
NOTE: A toolbar is present on the bottom of all setup screens. The toolbar provides a gear
button ( ) that can be tapped to return to the Setup screen and a Save & Exit button that
can be tapped to save all settings, to exit the setup screens, and to return to the main
project.

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Configure the Touch Screen
Ethernet Setup
On the Setup screen, tap Ethernet Setup to display the Ethernet Setup screen.
Ethernet Setup Screen
Use the Ethernet Setup screen to view the touch screen’s MAC and IP addresses, subnet
mask, default router, primary and secondary DNS, hostname, and domain. This screen also
contains a Link indicator to show the status of the Ethernet connection. (Green indicates
that the Ethernet connection is active.)
DHCP can be enabled or disabled by tapping On or Off under DHCP Enable. When DHCP
is off, a Set Static IP Address Settings button provides access to controls that allow these
settings to be edited.
To change to a static IP address, tap Off under DHCP Enabled, and then tap Set Static IP
Address Settings to display the Static IP Ethernet Setup screen.
NOTE: DHCP is enabled by default.

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Static IP Ethernet Setup Screen
To edit the static IP address, the static subnet mask, the static default router, the preferred
DNS, or the alternate preferred DNS, tap the text field underneath the setting name. The
on-screen numeric keypad (not shown) opens.
•Use the keypad to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap the delete button ( ) to delete the last digit.
•Tap Save to save a new entry or tap < Cancel to discard any changes. The display
returns to the Static IP Ethernet Setup screen.
After new settings have been saved, tap Apply Changes on the Static IP Ethernet Setup
screen to apply the new settings and to stay in setup mode. Tap Reboot to exit setup
mode and to reboot the touch screen.
•If no changes are made, tap < Back to return to the Ethernet Setup screen.
•Tap < Back again to return to the Setup screen.

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IP Table Setup
On the Setup screen, tap IP Table Setup to display the Ethernet Setup - IP Table screen.
Ethernet Setup - IP Table Screen
Use the Ethernet Setup - IP Table screen to view and edit up to four IP table settings,
each of which has an Online indicator. (Green indicates that the IP address is online.)
To add or edit an entry, tap the Add/Edit button to its left. The Ethernet Setup - Edit IP
Table screen is displayed.
Ethernet Setup - Edit IP Table Entry Screen

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On the Ethernet Setup - Edit IP Table screen, tap the text field below CIP ID to display the
on-screen hex keypad.
On-Screen Hex Keypad
•Use the keypad to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap the delete button ( ) to delete the last digit.
•Tap Save to save a new entry or tap < Cancel to discard any changes. The display
returns to the Ethernet Setup - IP Table screen.
On the Ethernet Setup - Edit IP Table screen, tap the text field below IP Address /
Hostname to display the on-screen keyboard.
On-Screen Keyboard

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•Use the keyboard to make the new entry.
•Tap the clear button ( ) in the text field to clear any previous entry.
•Tap the delete button ( ) to delete the last digit.
•Tap Save to save a new entry or tap < Cancel to discard any changes. The display
returns to the Ethernet Setup - IP Table screen.
On the Ethernet Setup - IP Table screen, tap Save to save the current entry or Delete to
clear it. If no changes are made, tap < Back to return to the Ethernet Setup screen.
•Tap < Back again to return to the Setup screen.
Audio Setup
On the Setup screen, tap Audio Setup to display the Audio Setup screen.
Audio Setup Screen
Use the Audio Setup screen to control the volume, media volume, and beep volume
settings for the touch screen:
NOTE: The Media Volume controls adjust the H.264 streaming media level in relation to
the Volume controls.
•Volume: Tap the up and down arrows to raise or lower the master volume of the
touch screen, from 0 to 100%. Tap Mute On or Mute Off to mute or unmute the
master volume. Tap Test to play a test recording at the current volume level.
•Media Volume: Tap the up and down arrows to raise or lower the media volume of
the touch screen, from 0 to 100%. Tap Mute On or Mute Off to mute or unmute
the media volume.
•Beep Volume: Tap the up and down arrows to raise or lower the beep volume of
the touch screen, from 0 to 100%. Tap Beep On or Beep Off to turn the beep
volume on or off.
Tap < Back to return to the Setup screen.

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Display Setup
On the Setup screen, tap Display Setup to display the Display Setup screen.
Display Setup Screen
Use the Display Setup screen to adjust the LCD display and the key backlight settings.
The following settings can be adjusted for the LCD (screen) display:
•Tap the up and down arrows under Brightness to raise or lower the brightness
level of the LCD display, from 0 to 100%.
•Tap On or Off under Auto Brightness to turn auto brightness on or off on the
display.
•Tap the left and right arrows to adjust the LCD ALS (ambient light sensor) threshold
value for switching between high and low auto-brightness presets, from 0 to 100%.
The following settings can be adjusted for the hard key backlight:
•Tap Enabled or Disabled under Hard Key Backlight to enable or disable the hard
key backlight.
•Tap the up and down arrows under Brightness to raise or lower the brightness of
the hard key backlight.
•Tap On or Off under Auto Brightness to turn auto brightness on or off for the
backlight.
•Tap On or Off under Hard Key Wakes LCD to turn waking the LCD display on or
off by tapping a hard key.
•Tap the left and right arrows to adjust the hard key ALS (ambient light sensor)
threshold value for switching between high and low auto-brightness presets, from
0 to 100%.
Tap H/M/L Settings to access the Display High / Medium / Low Settings screen, which
can be used to adjust touch screen brightness values.

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Display High / Medium / Low Settings Screen
•Tap the up and down arrows to raise or lower the values of the high, medium, and
low brightness settings for the LCD display and the key backlight, from 0 to 100%.
•Tap Low, Med, or High to set the brightness level to low, medium, or high,
respectively, for the LCD display and the key backlight.
•Tap < BACK to return to the Display Setup screen.
Tap Presets to access the Display High / Low Settings screen, which can be used to
adjust touch screen auto-brightness threshold values.
Display High / Low Settings Screen
•Tap the up and down arrows to raise or lower the auto-brightness preset values for
the LCD display and the key backlight, from 0 to 100%.
•Tap < Back to return to the Display Setup screen.

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Standby Timeout
On the Setup screen, tap Standby Timeout to display the Standby Timeout screen.
Standby Timeout Screen
Use the Standby Timeout screen to adjust the touch screen's standby timeout duration.
Tap the up and down arrows to increase or decrease the standby timeout duration, from
0 to 120 minutes.
Tap Screen Saver Options to display the Standby Screensaver screen.
Standby Screensaver Screen
Use the Standby Screensaver screen to adjust settings for the digital clock screensaver,
which can be displayed during standby timeout mode.
•Tap On or Off next to Enabled to turn the digital clock screensaver on or off during
standby timeout.

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•Tap On or Off next to 24 Hour to turn 24-hour time format on or off for the digital
clock.
•Tap the up and down arrows to increase or decrease the screen saver brightness
value, from 0 to 100%.
Tap < Back to return to the Standby Timeout screen.
Tap < Back again to return to the Setup screen.
Diagnostics
On the Setup screen, tap Diagnostics to display the Diagnostics screen.
Diagnostics Screen
The Diagnostics screen displays the touch screen's CPU temperature and available
memory, and it provides buttons to open various test screens. The test screens are
explained in the sections that follow.

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Test Patterns
On the Diagnostics screen, tap Test Patterns to display the Test Pattern Diagnostics
screen.
Test Pattern Diagnostics Screen
Use the Test Pattern Diagnostics screen to display any of the available test patterns. Tap
one of the buttons on the screen to display its respective test pattern.
Tap < Back to return to the Diagnostics screen.
Touch Test
On the Diagnostics screen, tap Touch Test to display the touch test screen.
Touch Test Screen

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Use the touch test screen to test the touch functionality of the display. When a location
button is tapped, its respective indicator lights on the screen.
Tap Return to return to the Diagnostics screen.
Mic Test
On the Diagnostics screen, tap Mic Test to begin a microphone test.
Mic Test Screen
During a microphone test, the built-in microphones record sound for five seconds and then
play the sound back to confirm that they are functioning. This test is performed twice: The
first test records and plays sound back from the left microphone, and the second test
records and plays sound back from the right microphone. When the second playback is
finished, the display automatically returns to the Diagnostics screen.

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LAN Test
On the Diagnostics screen, tap LAN Test to display the Ethernet Diagnostics screen.
Ethernet Diagnostics Screen
Use the Ethernet Diagnostics screen to view the touch screen’s MAC and IP addresses,
subnet mask, default router, primary and secondary DNS, hostname, and domain. This
screen also contains a Link indicator to show the status of the Ethernet connection. (Green
indicates that the Ethernet connection is active).
Additionally, this screen provides controls to test the connection to the default router. Tap
On to begin the test, and tap Off to end the test.
Tap < Back to return to the Diagnostics screen.

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Keypad Test
On the Diagnostics screen, tap Keypad Test to display the Keypad Diagnostics Test
screen.
Keypad Diagnostics Test Screen
Use the Keypad Diagnostics Test screen to test the functionality of the five capacitive hard
keys on the front of the touch screen. When one of the hard keys is tapped, its respective
indicator lights on the screen.
Tap < Back to return to the Diagnostics screen.

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Rava Test
On the Diagnostics screen, tap Rava Test to display the Rava Diagnostics screen.
Rava Diagnostics Screen
Use the Rava Diagnostics screen to test using the Rava®SIP Intercom with the touch
screen. This screen can be used to call another touch screen that has Rava, to test and
configure projects, and to adjust various Rava settings.
To place a call, dial the extension of the desired touch screen using the on-screen numeric
keypad, and then tap Call. If the intercom works but the project does not, there is an issue
with the project; if the intercom does not work, there is an issue with the settings.
Tap the Rava Setup button to open a second Rava Settings screen for Rava setup.
Rava Settings Screen