D-link Dg-102sh User manual

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

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

6DG102SH..01

Printed in Taiwan

RECYCLABLE

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Contents subject to change without prior notice.

D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. All other trademarks belong to their respective proprietors.



No part of this publication may be reproduced in any form or by any means or used to make any derivative such as translation,

transformation, or adaptation without permission from D-Link Corporation/D-Link Systems Inc., as stipulated by the United States



D-Link warrants each of its hardware products to be free from defects in workmanship and materials under normal use and service for a

period commencing on the date of purchase from D-Link or its Authorized Reseller and extending for the length of time stipulated by the

Authorized Reseller or D-Link Branch Office nearest to the place of purchase.

This Warranty applies on the condition that the product Registration Card is filled out and returned to a D-Link office within ninety (90)

days of purchase. A list of D-Link offices is provided at the back of this manual, together with a copy of the Registration Card.

If the product proves defective within the applicable warranty period, D-Link will provide repair or replacement of the product. D-Link shall

have the sole discretion whether to repair or replace, and replacement product may be new or reconditioned. Replacement product shall be of

equivalent or better specifications, relative to the defective product, but need not be identical. Any product or part repaired by D-Link

pursuant to this warranty shall have a warranty period of not less than 90 days, from date of such repair, irrespective of any earlier

expiration of original warranty period. When D-Link provides replacement, then the defective product becomes the property of D-Link.

Warranty service may be obtained by contacting a D-Link office within the applicable warranty period, and requesting a Return Material

Authorization (RMA) number. If a Registration Card for the product in question has not been returned to D-Link, then a proof of purchase

(such as a copy of the dated purchase invoice) must be provided. If Purchaser's circumstances require special handling of warranty correction,

then at the time of requesting RMA number, Purchaser may also propose special procedure as may be suitable to the case.

After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure

that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. The package must

be mailed or otherwise shipped to D-Link with all costs of mailing/shipping/insurance prepaid. D-Link shall never be responsible for any

software, firmware, information, or memory data of Purchaser contained in, stored on, or integrated with any product returned to D-Link

pursuant to this warranty.

Any package returned to D-Link without an RMA number will be rejected and shipped back to Purchaser at Purchaser's expense, and D-Link

reserves the right in such a case to levy a reasonable handling charge in addition mailing or shipping costs.



Warranty service for software products may be obtained by contacting a D-Link office within the applicable warranty period. A list of D-Link

offices is provided at the back of this manual, together with a copy of the Registration Card. If a Registration Card for the product in

question has not been returned to a D-Link office, then a proof of purchase (such as a copy of the dated purchase invoice) must be provided

when requesting warranty service. The term "purchase" in this software warranty refers to the purchase transaction and resulting license to

use such software.

D-Link warrants that its software products will perform in substantial conformance with the applicable product documentation provided by

D-Link with such software product, for a period of ninety (90) days from the date of purchase from D-Link or its Authorized Reseller. D-Link

warrants the magnetic media, on which D-Link provides its software product, against failure during the same warranty period. This

warranty applies to purchased software, and to replacement software provided by D-Link pursuant to this warranty, but shall not apply to

any update or replacement which may be provided for download via the Internet, or to any update which may otherwise be provided free of

charge.

D-Link's sole obligation under this software warranty shall be to replace any defective software product with product which substantially

conforms to D-Link's applicable product documentation. Purchaser assumes responsibility for the selection of appropriate application and

system/platform software and associated reference materials. D-Link makes no warranty that its software products will work in combination

with any hardware, or any application or system/platform software product provided by any third party, excepting only such products as are

expressly represented, in D-Link's applicable product documentation as being compatible. D-Link's obligation under this warranty shall be a

reasonable effort to provide compatibility, but D-Link shall have no obligation to provide compatibility when there is fault in the third-party

hardware or software. D-Link makes no warranty that operation of its software products will be uninterrupted or absolutely error-free, and

no warranty that all defects in the software product, within or without the scope of D-Link's applicable product documentation, will be

corrected.



The product's Registration Card, provided at the back of this manual, must be sent to a D-Link office. To obtain an RMA number for

warranty service as to a hardware product, or to obtain warranty service as to a software product, contact the D-Link office nearest you. An

addresses/telephone/fax list of D-Link offices is provided in the back of this manual.



IF THE D-LINK PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL

BE, AT D-LINK'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE

EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY

OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. D-LINK NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO

ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR

USE OF D-LINK'S PRODUCTS

D-LINK SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT

THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY THE CUSTOMER'S OR ANY

THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO

REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,

LIGHTNING OR OTHER HAZARD.



IN NO EVENT WILL D-LINK BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, COST

OF COVER OR OTHER INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT THE

INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE OR INTERRUPTION OF A D- LINK PRODUCT,

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF D-LINK HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IF YOU PURCHASED A D-LINK PRODUCT IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE

LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE

LIMITATION MAY NOT APPLY TO YOU.



This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/ TV technician for help.

The device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interface.

(2) This device must accept any interference received, including interference that may cause undesired operation.

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 

 

' ,((  )-

.+)+ )

 )&

( / +#

,0('*1 2 +)

'03('*2  +4

,%0,(((%(256(  +

,%( +

'%( 4#

,%,((/ 4+

,%./ 4-

,%'/  4

' , 4&

 ,  -#

$,  -)

7   -+

$%  --

,(%  -

3  -

'  -!

 (  -&

(  #

(( "

 

(  -

( 



DG-102SH VoIP Station Gateway



Thank you for choosing the D-Link DG-102SH, the value leader for VoIP products.

The D-Link DG-102SH VoIP Station Gateway links traditional telephony networks to IP networks with

conventional telephony devices such as analog phones or fax machines. The DG-102SH includes two loop start

Foreign Exchange Subscriber (FXS) interfaces with normal RJ-11 telephone connectors that provide voice/fax

communication over the IP network, and it also provide two 10/100 Mbps dual speed Ethernet ports. One

Ethernet port is for a DSL/Cable Modem or other WAN devices, and the other is for connection to create a home

or small office LAN networks. The built-in DHCP server/client and Network Address Translation (NAT) function

automatically assign IP address for LAN users, allowing multiple users to share a single Internet connection. It

can be configured/monitored via the Console, Web browser or Telnet and SNMP management is also supported.

By routing calls over the Internet or any IP network, this gateway can reduce or eliminate long distance or inter-

office phone charges. Corporations can also enjoy the benefits of network consolidation and reduction of leased

lines by relying on the Internet service providers to deliver toll-quality voice communications over the IP

networks.



Designed for versatility and performance, the DG-102SH VoIP Gateway provides the following features:

♦ Two analog loop-start FXS interfaces using female RJ-11 connectors

♦ One analog POTS interface for PSTN Life Line

♦ One 10/100 WAN port for connecting to a call agent

♦ One 10/100 LAN port for connecting to a local network

♦ IP address assignment using DHCP (Dynamic Host Configuration Protocol) or static configuration

♦ Silence suppression to reduce bandwidth consumption

♦ Comfort noise generation for a more natural feel

♦ Adaptive jitter buffer for smooth voice reception

♦ Lost packet recovery ability for improved voice quality

♦ Command port for easy configuration

♦ Remote software download/update

♦ Support IP sharing to allow multiple users to access the Internet via a single IP address

♦ Build-in PPPoE function to support dial-up connection for broadband technology

♦ Support Caller ID

♦ Support QoS to guarantee voice quality

♦ Life Line support

1. Automatic fall back to PSTN in case of Gatekeeper failure or power breakdown

2. Intelligent dialing mode (IP/PSTN Call) alternation via configurable hot key (“ # “ key is the default)

3. Listening of incoming call from PSTN

DG-102SH VoIP Station Gateway





Open the shipping carton and carefully remove all items. In addition to this User's Guide, ascertain that you

have:

♦ One DG-102SH VoIP Gateway

♦ A/C Power Adapter

If any item is found missing or damaged, please contact your local reseller or D-Link directly at one of the

offices listed at the rear of the manual for replacement.

 !"#$#

This section identifies all the major external components of the device. Both the front and rear panels are shown,

followed by a description of each panel feature. The indicator panel is described in detail in the next chapter.



The figure below shows the front panels of the device.

♦ LED Indicator Panel Refer to the next chapter, “Understanding Indicators,” for detailed information

about each of the VoIP Gateway’s LED indicators.



The figure below shows the rear panel of the device.

DG-102SH VoIP Station Gateway

♦ AC Power Connector For the included power adapter. If you use a power adapter other than the one

included with the product please make sure it has a DC output of 12VDC/1A.

♦ Diagnostic Port An RS-232 serial port used to configure the device. Plug one end of a straight-through

wired RS-232 cable to the device and the other end to a serial port of a PC running a terminal emulation

program (such as Microsoft HyperTerminal) or a VT-100 terminal.

♦ Ethernet WAN A 10/100 dual-speed Ethernet port fitted with an RJ-45 connector used to connect the

VoIP gateway to a WAN device (usually a router). This port accepts Category 3, 4 or 5 UTP cabling with an

RJ-45 connector.

♦ Ethernet LAN A 10/100 dual-speed Ethernet port fitted with an RJ-45 connector used to connect the

VoIP gateway to a LAN device (hub, switch, PC, etc.). This port accepts Category 5 or better UTP cabling

with an RJ-45 connector.

♦ Line RJ-11 phone jack for connecting to a standard telephone wall outlet through an approved (No. 26

AWG or larger) telecommunications line cord.

♦ Phone 1 to 2 Normal RJ-11 phone jacks used to connect telephones and fax machines. Plug your normal

telephone(s) and/or fax machine directly into any of these jacks.

%& """#

Use the following guidelines when choosing a place to install the VoIP Gateway:

♦ The surface must support at least 1 kg.

♦ The power outlet should be within 1.82 meters (6 feet) of the device.

♦ Visually inspect the power cord and see that it is secured to the AC power connector.

♦ Make sure that there is proper heat dissipation from and adequate ventilation around the device. Do not

place heavy objects on the unit.

When installing the unit on a desktop or shelf, the rubber feet included with the device should first be

attached. Attach these cushioning feet on the bottom at each corner of the device. Allow adequate space for

ventilation between the device and the objects around it.

#&'#("

Category 3, 4 or 5 UTP cable can be used to make the Ethernet connection to your WAN router.

The maximum cable run between the DG-102SH and the supporting call agent is 100 meters. The cable must be

straight (not a crossover cable) with RJ-45 connectors at each end. Make the network connection by plugging one

end of the cable into the RJ-45 jack of the DG-102SH, and the other end into a port on your WAN router.

DG-102SH VoIP Station Gateway



Once the device has been connected to a PC, you will need a separate IP address and a straight cable.



To connect the device to either a hub or switch, you must connect the straight cable to the Uplink port.

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