D-Link DVG-3104MS - VoiceCenter PSTN Gateway User manual

2D-Link DVG-3104MS User Manual
Table of Contents
Product Overview ........................................................3
Package Contents....................................................3
System Requirements ............................................. 3
Introduction..............................................................4
Features...................................................................5
Hardware Overview .................................................6
Front................................................................... 6
Rear ...................................................................7
Installation....................................................................8
Setup Using Microsoft Response Point Administrator
9
Configuration............................................................. 12
Web-based Configuration Utility ............................12
System.............................................................13
Status ...........................................................13
Provision ......................................................14
Firmware ...................................................... 15
Restart ......................................................... 16
Backup/Restore............................................17
User Management........................................18
Remote Access ............................................ 19
Network............................................................ 20
Networks ...................................................... 20
VoIP .................................................................23
SIP Settings ................................................. 23
IAX Settings ................................................. 25
Advanced ......................................................... 26
Line Settings ................................................ 26
Call Control .................................................. 27
Dialing Plan .................................................. 29
Call Log............................................................ 31
CDR .............................................................31
Troubleshooting.........................................................32
Networking Basics .................................................... 33
Check your IP address ..........................................33
Statically Assign an IP address ............................. 34
Technical Specifications...........................................35
Contacting Technical Support..................................36
Warranty .....................................................................37
Registration................................................................42
Table of Contents

3D-Link DVG-3104MS User Manual
Section 1 - Product Overview
• D-Link DVG-3104MS 4-Port PSTN Gateway
• Power Adapter
• CAT5 Ethernet Cable
• Phone Cable
• CD-ROM with QIG and User Manual
System Requirements
• Computers with Windows®XP or Windows Vista™ operating systems with an installed Ethernet
adapter
• Internet Explorer Version 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above (for configuration)
Product Overview
Package Contents
Note: Using a power supply with a different voltage rating than the one included with the DVG-3104MS will cause
damage and void the warranty for this product.

4D-Link DVG-3104MS User Manual
Section 1 - Product Overview
Introduction
D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is designed for small to medium-sized businesses with
support for up to 50 users. VoiceCenter is an IP-based phone system that provides numerous advantages over traditional PSTN
(analog) phone systems. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to
install, manage, and maintain. VoiceCenter is also portable - businesses that need to relocate offices can take the phone system
along. In addition, VoiceCenter provides state-of-the-art features such as Voice-activated Dialing, built-in Automated Attendant for
answering and routing calls, Call Logs for managing phone usage, and Automatic Phone and Gateway Discovery allowing for a
simplified setup process.
VoiceCenter is a scalable solution that supports up to 50 IP Phones and Users on a network.There are no fees or licenses required
for adding more phones to the system.Thus, as your company grows and hires new employees, you only need to purchases more
phones.
The DVG-3104MS 4-Port PSTN Gateway plays a vital role in the D-LInk VoiceCenter phone solution because it is responsible for
bridging and routing outside PSTN lines into the VoiceCenter internal IP-based phone system. The DVG-3104MS provides four
PSTN (FXO) ports for connecting up to four phone lines* and one 10/100 Ethernet port for connecting to a network. A total of up to
50 landlines* can be added to a VoiceCenter phone system. Both the DVX-2000MS-5 and DVX-2000MS-10 VoiceCenter bundles
include one DVG-3104MS and more units can be added to the system without paying additional fees or purchasing licenses.Simply
add more DVG-3104MS Gateways as needed to support additional phone lines.
Because the entire phone system is designed with simplicity in mind, installing additional DVG-3104MS Gateways to an existing
phone system is a breeze. Once a network and new phone lines are connected to the DVG-3104MS, you can use the Microsoft
Response Point software to easily add and configure the new phone lines for VoiceCenter. The way the DVG-3104MS handles
inbound and outbound call is transparent to VoiceCenter users. It is virtually the same as accepting or making calls from an analog
telephone.
The D-Link DVG-3104MS 4-Port PSTN Gateway, which is part of VoiceCenter, is ideal for today’s productivity and efficiency-minded
small to medium-sized business that enables integration of reliable PSTN phone lines to a state-of-the-art IP-based phone system
that is easy to install and use.
*Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.

5D-Link DVG-3104MS User Manual
Section 1 - Product Overview
Features
• Built for Integrating PSTN Phone Lines to a VoiceCenter™IP-based Phone System
• Designed with Simplicity in Mind - Easy to Install, Use and Manage
• Scalable - Add up to 4 PSTN Phone Lines* per DVG-3104MS Unit
• No Licenses Required for Adding More DVG-3104MS Units to VoiceCenter
• Auto Gateway Discovery Feature Makes Installing Hardware Quick and Easy
• Transparent to Users - Automatically Routes Inbound and Outbound Calls
*Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.

6D-Link DVG-3104MS User Manual
Section 1 - Product Overview
Hardware Overview
Front
14
PSTN LEDs
A solid green light indicates that outbound calls and incomming
calls are available. If the LED light is off, the reason may be either
the port is not connected or the line is inactive.
Power LED
A solid green light indicates a proper
connection to the power supply.
Status LED
A flashing green light indicates that the DVG-3104MS
is ready, while an Off/Solid On light indicates an error
or the device is not ready.
VoIP LED
A solid Green light indicates
the SIP is registered.
LAN LED
A solid green light indicates a connection
to the Local Area Network. This LED
blinks during data transmission.

7D-Link DVG-3104MS User Manual
Section 1 - Product Overview
Rear
PSTN Lines
Used to connect phone cables to
the PSTN lines.
Power Receptor
Receptor for the supplied
power adapter.
LAN Port
Used to connect the
DVG-3104MS to the
Local Area Network.
Console Port
Used to debug the device.
Reset Button
Press and hold less than 3 seconds
to reboot the system or press and
hold more than 3 seconds to restore
the factory default settings.

8D-Link DVG-3104MS User Manual
Section 2 - Installation
Installation
This section will walk you through the installation process. To connect the DVG-3104MS Gateway, follow these steps:
1. Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the back of
the gateway. The Power LED will light up to indicate proper connection.
2. Connect one end of the Ethernet cable to the LAN Port on the back of the gateway and connect the other end of
the cable to your Local Area Network via switch or hub. The LAN LED will light up to indicate proper connection.
3. Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end
to a phone jack.
Note: Avoid disabling your existing phone service while setting up VoiceCenter™. If you have an alternative jack available,
use it to set up and test VoiceCenter.
When you have connected all the lines to the DVG-3104MS Gateway, it should look like the diagram below.

9D-Link DVG-3104MS User Manual
Section 2 - Installation
Setup Using Microsoft Response Point Administrator
This section will show you how to configure your new D-Link DVG-3104MS Gateway. The Gateway can translate
incoming phone calls so they can be sent over your organization’s LAN, and translate outgoing calls into the format
used by traditional phone service. Use the following steps to configure the gateway using Microsoft®Response Point™
Administrator.
Note: Microsoft Response Point Administrator only operates with Windows®XP SP2 or Windows Vista™.
Open Microsoft Response Point Administrator and select the
Phone System tab if necessary.
In the Tasks menu, under Phone Service, click Add Phone
Service to launch the Configure Phone Service Wizard.
Click Add Phone Service

10D-Link DVG-3104MS User Manual
Section 2 - Installation
Select the check box confirming the gateway is connected and
plugged in. Click Next to continue.
Click Next
Select the D-Link DVG-3104MS Gateway you just connected and
click Next to continue.
Click Next

11D-Link DVG-3104MS User Manual
Section 2 - Installation
Select the This Port Is Active check box. Enter a phone number
or name associated with this line in the Description box. Click Next
to continue.
Click Next
Enter a name for the phone line adapter and click Finish to complete
the configuration.
Click Next

12D-Link DVG-3104MS User Manual
Section 3 - Configuration
Configuration
This section will show you how to configure your new D-Link DVG-3104MS Gateway using the web-based configuration
utility. Although this device has a built-in Web Interface, it is suggested that you do not make any changes manually.
All configuration changes should be made through the Microsoft®Response Point™software program only. In addition,
some of the features listed in the Web Interface are not compatible with the DVX-2000MS Base Unit that this gateway
is designed to work with.
Web-based Configuration Utility
To access the configuration utility, open a web-browser
such as Internet Explorer and enter the IP address
of the gateway. The gateway should get a DHCP IP
address automatically. You will need to add 9999 at
the end of the IP Address. (i.e. 192.168.0.1:9999)
Note: The IP address will default to 192.168.0.20
when there is no DHCP server available.
Enter admin as the default username and password.
Click OK to continue.

13D-Link DVG-3104MS User Manual
Section 3 - Configuration
System
Status
Records the system up time.
Shows the current time for the system.
Shows the build time for the firmware.
Shows the firmware version.
Shows the hardware version.
Shows the WAN MAC Address.
Shows the network connection type on the LAN
port.
Shows the LAN port IP address.
Shows the LAN port subnet mask.
Shows the IP address of the default gateway.
Shows the DHCP server IP address.
Shows the DNS server IP address.
A hyperlink to show the SIP Register status in “SIP Settings”.
A hyperlink to show the IAX Register status in “IAX Settings”.
Shows the line status.
System Up Time:
System Current
Time:
Build Time:
Firmware Version:
Hardware Version:
WAN MAC Address:
Connection Type:
IP Address:
Subnet Mask:
Default Gateway:
DHCP Server IP:
DNS Server IP:
SIP Register Status:
IAX Register Status:
Line_1 ~ 4:

14D-Link DVG-3104MS User Manual
Section 3 - Configuration
Provision
There are two kinds of protocol for auto-provision.
Select FTP or HTTP from the drop-down menu.
Choose if you want to use RC4 encryption.
Enter in the encryption key.
Enter the HTTP IP address.
Enter the FTP IP address.
Define which FTP port to use.
Define how many seconds before the FTP will
timeout.
Enter the username.
Enter the password.
Displays the firmware version.
Define how many seconds for the Refresh Interval.
Enter the server for the VoIP Syslog.
Click Apply to update the settings.
Protocol:
Encryption:
Encryption Key:
HTTP IP:
FTP IP:
FTP Ports:
FTP Timeout (sec):
Username:
Password:
Firmware:
Refresh Interval
(sec):
VoIP Syslog Server:
Apply:

15D-Link DVG-3104MS User Manual
Section 3 - Configuration
Select which type of firmware to use.
Click Browse to locate the firmware on your
PC.
Select Enable and click Download to begin
uploading the firmware. The firmware will
upgrade and restore the device to its factory
settings.
Shows the status of the firmware upgrade.
Click Download to upload the firmware.
Firmware Type:
Firmware Filename:
Restore Factory
Default Setting:
Status:
Download:
Firmware

16D-Link DVG-3104MS User Manual
Section 3 - Configuration
Select the setting to restart the gateway with its
current settings.
Select this setting to restart the gateway with is
factory default settings.
Click Restart to update the gateway.
Restart Gateway
with Current
Settings:
Restart Gateway
with Factory Default
Settings:
Restart:
Restart

17D-Link DVG-3104MS User Manual
Section 3 - Configuration
Click Backup to save a backup configuration
file to your computer.
Click Browse to locate a backup configuration
file on you computer.
Click Restore to restore a saved backup
configuration file on your computer.
Backup:
Browse:
Restore:
Backup/Restore

18D-Link DVG-3104MS User Manual
Section 3 - Configuration
User Management
Enter the admin ID.
Enter or change the admin password.
Enter the guest ID.
Enter or change the guest password.
Click Change to change either the Admin or
Guest password.
Click Apply to update the settings.
Admin ID:
Admin Password:
Guest ID:
Guest Password:
Change:
Apply:

19D-Link DVG-3104MS User Manual
Section 3 - Configuration
Used for system debugging only. A customer
can not logon to the Telnet server.
Enable or Disable to reject the echo requests.
Click Apply to update the settings.
Telnet Access:
Accept ICMP
Request:
Apply:
Remote Access

20D-Link DVG-3104MS User Manual
Section 3 - Configuration
Select Static as a network connection if all the WAN IP
address are provided to you by your ISP.
Enter the IP address assigned to you by your ISP.
Enter the Subnet mask address.
Enter the Default Gateway IP address.
Enable this option to obtain DNS automatically.
Enter the primary DNS server IP address.
Enter the secondary DNS server IP address.
Enable or disable the SNTP protocol.
Enter the SNTP server IP address. SNTP server allows
the gateway to synchronize the local time with a remote
server.
Select the appropriate time zone.
Enable or disable daylight saving.
Show the periodic interval the gateway waits before it re-synchronizes the gateway’s time with that of the specified SNTP
server.
Click Apply to update the settings.
Connection Type:
IP Address:
Subnet Mask:
Default Gateway:
Obtain DNS
Automatically:
Primary DNS:
Secondary DNS:
SNTP:
SNTP Server IP
Address:
Time Zone:
Daylight Saving:
Sync Interval:
Apply:
Network
Networks