Defender SN502-4CH User manual

SN502-4CH 1
QUICK START GUIDE
QUICK START GUIDE
QUICK START GUIDE
Smart Phone Compatible H.264 DVR Security System
4 Channel DVR w/ 4 Indoor/Outdoor Hi-Res Night Vision Cameras
Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect your home or business. The coaching iMenu makes setting
up and using your DVR very easy with helpful information bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to record
and store more footage using less space, so you will never miss an important event. This manual was written to ensure that you get the most out of your SN502-4CH DVR.
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SN502-4CH 2
BASIC SETUP
MOUNTING THE CAMERAS
Adjust camera to desired viewing angle Ensure the camera is secured into place
For more information on camera mounting, please see Pg. 8 and 86 of the manual
1. Decide if the camera will be wall-mounted or sit on a desk/tabletop. The camera can be adjusted for either mounting scenario by rotating it to the
required position.
2. Screw the mounting bracket into the camera’s mounting hole, turning it clockwise.
3. Mount the camera in the desired location no more than 60 ft from the DVR unless you have purchased additional wiring. You may mount the cameras on a
wall, ceiling or desk.
4. Ensure that the cameras are strongly secured into the wall.
5. Adjust cameras to the desired viewing angles.
6. For additional help on mounting the cameras, please see the drilling template, located at the back of the users manual.
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SN502-4CH 3
ABC
D
HF
G
E
L
J
K
BASIC SETUP
INSTRUCTIONS
1. Plug 12V adapter (A) into electrical wall outlet or surge protecting power bar.
2. Plug the single end of the four port power supply (C) into the male end of the 12V adapter (B).
3. Connect the 4PIN DIN female connection on the camera (E) into the 4PIN DIN male connection on the 60ft video power wire (F).
4. Plug the power jack (G) from the 60ft video/power wire into one of the ports of the four port power supply (D).
5. Attach the BNC to RCA connector (L) to the video inputs (J) on the back of the DVR.
6. Connect the yellow male RCA plug (H) from the 60 ft cable to the BNC to RCA (K) connector on your DVR.
7. Repeat the above steps for all of the included cameras.
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SN502-4CH 4
BASIC SETUP
CONNECTING A USB MOUSE
It is recommended to connect the included
USB mouse before powering on the DVR. This
will speed up the initializing process as well
as make the DVR easier to use.
1. Plug the USB connection on the mouse
into the top USB connection on the back
of the DVR.
Plug in BNC to RCA connector Plug RCA cable to BNC
POWERING ON DVR
1. Insert the included power cord into the
included power supply.
2. Plug the power cord into a power
outlet (surge protected power outlet
recommended).
3. Insert the power supply wire into the rear
DC 12V port on the DVR.
• After a few seconds the splash screen
will appear and the DVR will start up.
Connect to a power source
For more information on basic setup please see Pg. 9-10 of manual
CONNECTING A MONITOR
1. Connect a BNC to RCA connector to the top VIDEO OUT connection on the
back of the DVR.
2. Plug the RCA cable into the BNC connector.
3. Attach the other end of the RCA cable to a yellow RCA video input on your
TV/monitor.
4. Switch the TV/Monitor source to view the DVR. (Consult the TV/Monitor
manual for instructions on how to switch the video source)
5. The bottom video out is for a second monitor. Plugging an RCA cable into
this video out would be the same as plugging it into the top video output.
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SN502-4CH 5
GETTING STARTED
Full Screen Quad Screen
Now that you have powered up the DVR and properly connected it to a TV or monitor you are ready to begin setting up and using the DVR. This DVR is designed to
be user friendly. You will notice the coaching iMenu information bubbles describing settings that you will nd in the menu. As an added convenience the DVR will
automatically begin recording once it is powered on as long as at least one camera is properly connected.
USING THE MOUSE
• The included USB mouse makes using the SN502-
4CH simple and ecient. Using the mouse will
make controlling the DVR very similar to using a
computer. It will allow you to easily click on items
to select them and make desired changes. The
mouse is not necessary for operation
Make sure that the mouse is connected to the top USB port
on the back of the DVR before powering on.
VIEWING YOUR CAMERAS
By double clicking one of the four camera screens, the viewing mode will switch to full screen
mode. Double clicking again will bring you to quad screen. From full screen mode you can
zoom into an area of the screen. For more information on zooming in, please see “zoom” on
page 15 of the Manual.
Zooming in
Zooming in
Zooming in
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SN502-4CH 6
GETTING STARTED
For more information on
the function menu please
see Pg. 12 of the manual.
When you access any sub-menu there are a few options that may be
available on the bottom of the page.
The options include:
1. Default
2. Apply
3. Exit
For more
information on the
main menu please
see Pg. 15 of the
manual
The main menu can be accessed by pressing the menu button on the
front of the DVR or by selecting it from the function menu.
To access the main menu with the mouse, right click and select main
menu from the function menu. On the DVR front panel and remote,
press the “menu” button.
To select anything from the main menu, left click the mouse, press select
on the remote or press “enter” on the front of the DVR.
MAIN MENU
For more information on the
function menu please see Pg.
12 of the manual.
FUNCTION MENU
1. By right clicking the mouse.
To access items on this menu
with the mouse move the mouse
pointer over the option to
highlight it and left click. To exit,
move the pointer o the menu
and left click.
2. Pressing select on the remote.
To access items on this menu with
the remote, use the arrow keys
to move and when the option is
highlighted, press select. To exit,
press the menu button.
3. Pressing the function button
To access items on this menu
with the front of the DVR use the
navigational key pad on the front
of the DVR to move and when the
option is highlighted, press enter.
To exit, press the menu button.
The Function Menu can be accessed 3
dierent ways:
Function Menu
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SN502-4CH 7
NETWORKING GUIDE
1. Power o the DVR by removing the power cable from the back of
the DVR.
2. Connect the included network cable to the back of the DVR in the
Ethernet port (LAN).
3. Connect the other end of the network cable to an available port on
the router.
4. Power on the DVR by reconnecting the power cable to the back of
the DVR.
CONNECTING DVR TO A ROUTER
Note: The computer and DVR need to be connected to the same router for initial setup. A computer will not always be necessary at the location to view the DVR.
REQUIREMENTS
You will need to have:
 The DVR connected to a router
 Your computer hooked up to the same network/router as the DVR
 A PC or laptop that is connected to the same router that the DVR
is connected to. The PC can be connected by a wired or wireless
connection
 Internet Explorer 6.0 or higher (to check your version of Internet
Explorer open I.E. In the top Menu bar select “Help” and then select
About Internet Explorer. The version of I.E. will be displayed.)
 A genuine and fully updated version of Windows XP, Vista or newer
 The brand and model number of your router (this is usually located on
the back or bottom of the router)
 The port, web port and IP address that the DVR is programmed to
run o of. To view what ports are being used with your DVR see the
network setup menu on your DVR.
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SN502-4CH 8
1. Press Menu.
2. Enter password if prompted. The default password is 123456.
3. Select NETWORK SETUP.
4. Make sure the “IP Mode” is set to DHCP. This setting is acceptable for
most users.
• If the IP mode is not set to DHCP, use the drop down list next to
type and change the type so that it is set to DHCP. You must hit
“apply” and “exit” for the DVR to restart and retrieve an IP address
5. Write down your IP address, port and DNS. This information will be
used in the next few steps to view the DVR on your computer as well
viewing the DVR over the Internet.
Finding your DVR’s IP Address
By default, the DVR IP mode is set to DHCP. This means the DVR will
automatically retrieve an IP address from the router that it is connected
to. Unless your network requires a static IP address, leave the DVR IP
mode set as DHCP.
→
ONCE ACQUIRED,
YOUR IP ADDRESS
WILL APPEAR HERE
Note: If your router does not support DHCP, contact your
network administrator to supply you with the proper IP
information. If the DVR needs to store PPPoE (DSL/ADSL)
settings contact your ISP (Internet Service Provider) for the
proper IP address settings.
Every computer that is accessing the DVR will need to be congured to
download and run ActiveX controls. This change only needs to be made one
time on the computer that is accessing the DVR. This can be done by following
either of the two methods below. Method 2 only aects web sites that you
specically add to the trusted sites list. To change for all web sites, use
Method 1. (Methods on following pages)
Preparing Your Computer for Viewing the DVR:
NETWORKING GUIDE
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SN502-4CH 9
Method 1:
5. Change the ActiveX Settings listed below.
• Download signed ActiveX controls:
PROMPT or ENABLED
• Download unsigned ActiveX controls:
PROMPT
• Initialize and script ActiveX controls not
marked as safe: PROMPT
• Run ActiveX controls and plug-ins: ENABLE
• Script ActiveX controls marked safe for
scripting: ENABLE
If this is an option:
• Allow automatic prompting for le and
code downloads: ENABLE
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY tab, then click on the
CUSTOM LEVEL button in this tab.
6. Click OK.
7. Click “Apply”.
8. Close out of the Options window.
NETWORKING GUIDE
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SN502-4CH 10
Method 2:
1. Open up Internet Explorer.
2. Click on TOOLS.
3. Click on INTERNET OPTIONS.
4. Click on the SECURITY Tab.
5. Click on TRUSTED SITES.
6. Click on the SITES button.
7. Type in the IP address of the DVR in the following
format: http://192.168.0.108 and click ADD.
8. If “Require server verication (https:) for all sites...” is
selected you will need to uncheck the selection box.
The IP address used in the example above is for internal
network viewing. If you are trying to access the DVR from a
remote location you will add the “External IP Address” to the
trusted sites list. See “Testing Port Forwarding” Pg. 15
9. Change the default settings for the TRUSTED SITES
zone to low. Click on DEFAULT LEVEL and change
the security level of the zone to “low”. This can
be done by sliding the slider to the bottom. This
will allow ActiveX controls from the DVR to be
downloaded and the DVR to be viewed on
the computer.
10. Click “Apply”.
11. Click OK.
NETWORKING GUIDE
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SN502-4CH 11
Viewing Your DVR on Your Computer
Now that the computer is prepared to install the necessary ActiveX controls you are ready to start viewing the DVR using your computer. Using Internet Explorer,
type the IP address of the DVR into the address bar using the following format: http://192.168.0.108 and press ENTER.
If the computer and the DVR are connected to the same router you can use the internal IP address to view the DVR. If the computer is not connected to the same
router and is at a remote location you will need to use the external IP address for the DVR to view the DVR from that computer.
NETWORKING GUIDE
Log in to the DVR (Using Internet Explorer):
By default the DVR will require a user to input a password before being able
to view the DVR online. The default password for the web interface of the
DVR is: 123456.
Installing the ActiveX controls:
There will be a yellow information bar that pops up below the address bar in
Internet Explorer. Click on the yellow information bar and then select “Install This
Add-on for All Users on This Computer…”. Please be patient as the installation
process can take 1-2 minutes.
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SN502-4CH 12
Select your DVR (SN502-4CH) Select your router model
Follow instructional video
PLEASE MAKE SURE TO FORWARD PORTS
80 AND 9000 FOR ONLINE VIEWING.
IF YOU WOULD LIKE TO USE MOBILE
VIEWING, BE SURE TO FORWARD PORT
1024 AS WELL.
NETWORKING GUIDE
OPTION 1: (recommended)
1. Open up your web browser and go to:
www.defender-usa.com/network
2. Once the site has loaded you will see a list with
photos of dierent Defender DVR systems.
Select the SN502-4CH.
2. You will then see a list with photos of dierent
types of routers. Select the router most similar
to yours.
3. Another program will appear in a separate
screen, select the get started icon in the
bottom left corner.
4. Make sure the volume is at a reasonable
listening level on your computer and follow the
instructions given in the pop up window.
5. Once you have completed the port forwarding
steps found in the online networking guide,
see TESTING PORT FORWARDING.
VIEWING YOUR DVR OUTSIDE OF YOUR NETWORK
Now that you have successfully viewed your DVR and cameras from a computer connected to the same router it is time to set up your router to view the DVR
while at a remote location. This process is called Port Forwarding and you can nd detailed instructions on how to complete the required steps at:
www.defender-usa.com/network or www.portforward.com
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SN502-4CH 13
Port forward home page Select a router most similar to yours
Go to www.portforward.com
NETWORKING GUIDE
NOTE: www.portforward.com is not aliated with DEFENDER.
OPTION 2:
1. Open up your web browser and go to:
www.portforward.com
2. Once the site has loaded scroll down to the list of routers.
3. Find the type of router you have and select it.
• If you cannot nd your exact router, select one that is similar
to your router or made by the same company that made
your router
4. Once you select a router there will be an advertisement – select
the “click here to skip this advertisement” text in the top
right corner.
5. On the next page there is a list of programs that require port
forwarding, you can select any type of system as the instructions
for port forwarding are the very similar for all products.
6. Follow the step by step instructions for your router on
www.portforward.com. Be sure to use the set ports on the DVR
(Default = Port 80 and 9000). The instructions will walk you
through the port forwarding process from start to nish.
• Your router may require a user name and password, if you do
not know this you may have to contact your router
manufacturer
7. Once you have completed port forwarding, see TESTING
PORT FORWARDING.
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SN502-4CH 14
NETWORKING GUIDE
TESTING PORT FORWARDING
If you would like to see if your port forwarding worked and that you can view
your DVR remotely follow these steps :
1. Open a web browser and type in www.whatsmyip.org.
2. Your External IP address will be listed on the top center of the screen,
make sure to write it down. This is the address that you can use when not
at home to connect up to your DVR.
3. Open another web browser.
4. Type in www.canyouseeme.org. This also allows you to see your external
IP address.
5. Your external IP address will be listed and underneath it you will see a
box saying “what port?”
6. In the box insert the port number you set the DVR to. The default ports
are 80 and 9000 (you have to forward both, please make sure you check
both ports.)
7. Click the “Check” button and scroll down.
8. You will see a message that tells you that it can successfully see your port.
This means you have successfully completed port forwarding.
9. If you receive an error message please view “IF YOU CANNOT CONNECT” on
Pg. 59 of the manual. If you’re still having trouble you can always contact
DEFENDER’s 24/7 support team.
Write down your external IP address
Type in the port number(s) you forwarded
Note: www.whatsmyip.org and www.canyouseeme.org are not aliated with DEFENDER.
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SN502-4CH 15
1. Open Internet Explorer and type in
www.whatsmyip.org and press enter. This will direct
you to a website that lists your external IP address on
the top of the page. Write down your external
IP address.
2. Open another Internet Explorer window and type in
your external IP address, followed by the port you
forwarded for your DVR in the following format.
http://76.62.21.22:80.
3. Follow the login screen for your DVR. The default
password is 123456.
4. Install any ActiveX controls or software settings that
may pop up.
5. Once everything is properly installed, you will be
viewing the online software. (Online software
instructions can be found on Pg 64 of the manual).
TO VIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS
NETWORKING GUIDE
Note: For more information on networking your DVR, viewing online, DYNDNS
setup, troubleshooting and mobile viewing, please see the network guide in
the manual Pg. 51-79
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SN502-4CH 16
NETWORKING GUIDE
DDNS (Dynamic DNS)
Instead of having to type in the IP address to access the DVR online you can use
DDNS to create an easy to remember website name. The DVR has two DDNS
Provider web addresses built into it. The following instructions are for
DYNDNS.org.
To Congure the DVR to Work with DDNS:
1. Press Menu on the DVR and select NETWORK SETUP. Insert password if
required.
The default password is 123456
2. Highlight and select DDNS setup.
3. Change DDNS SETTING to ON.
4. Set your DDNS server to DYNDNS.
5. Once you have created your DYNDNS account, you will need to ll out the
host name, user name and password you use for the account in this section
of the DVR before you can view your footage.
Fill out DDNS setup with DYNDNS account information
Note: The DynDNS sites are not owned nor operated by DEFENDER and therefore support for these services will be done through
their web site.
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SN502-4CH 17
NETWORKING GUIDE
DynDNS SETUP
Instead of having to type in your external IP address to access the
camera footage online you can use DDNS to create an easy to remember
web site name.
The following instructions are for DYNDNS.org setup
1. On a computer that is connected to the same router as the DVR,
open a web browser and type http://www.dyndns.org in the
address bar.
2. Create a new account by clicking the “Create Account” link in the top
right hand corner of the site.
3. Enter your preferred user name, email address, and password.
4. Optional information can be left blank, unless you would like to
enter it.
5. Read and agree to the Acceptable Use Policy (AUP) by checking the
box and click “Create Account”.
6. An account verication email will be sent to the email address
you supplied. You will need to follow the instructions listed on
DYNDNS.org in order to complete the account activation.
DynDNS home page
DynDNS Account Setup
DynDNS Account Conrmation
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SN502-4CH 18
To set up a DynDNS name for your DVR:
1. Enter the DYNDNS.org user name and password
you created and click login.
2. Click on the “Services” button located on the
menu bar.
3. Click on the Dynamic DNS link.
4. Click on the “Get Started” link located on right side
of the screen.
5. Type in a desired host name. We recommend you
use your name, family name or your business’
name, as long as it is easy for you to remember.
6. Choose a domain name from the drop down menu.
We recommend using dyndns.org.
7. In the IP address eld, type in the external IP
address that you got earlier.
8. Leave all of the other options as they are, and click
“Create New Host”.
9. Follow the on screen instructions to activate and
view your free DDNS host name.
10. Your dynamic DNS settings have been created.
LOG INTO THE ACCOUNT AND SETUP A DDNS HOST
Select the Services Button Select Dynamic DNS
↑
↑
Insert account info
Select “Get Started”
↑
NETWORKING GUIDE
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SN502-4CH 19
TO VIEW DVR THROUGH HOST NAME
1. Ensure that all your DYNDNS account information is entered into your DVR’s DDNS setup screen.
2. Open up Internet Explorer and type in your DVR’s host name that you created on your DYNDNS account.
3. You will be prompted for a password.
Default Password: 123456
4. Click LOGIN and the DVR software and footage will pop up.
LOGGING INTO SOFTWARE
If you created a DYNDNS account, type in your account’s host name in
Internet Explorer. If you didn’t create an account you can use your external
IP address in Internet Explorer (if on a dierent computer) or your DVR’s
internal IP address in Internet Explorer (if on a computer connected to the
same router).
Before you view the online software you are asked to login with a password,
you can use the admin or user password and the footage will pop up.
The login screen also has the option to adjust which connection you are
viewing the software with (internet or LAN). Leave this option set to
Internet.
Default Password:123456
Once the password is inserted, select login and the DVR software and
footage will pop up.
NETWORKING GUIDE
For more information on logging onto the DVR, the online software and
viewing the recorded footage online, please see Online Software on Pg. 65 of
the users manual
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SN502-4CH 20
This is what the online viewing software will look like in live mode:
ONLINE SOFTWARE
Within some of the menu options,
submenus have certain functions
that have the same meaning for
each menu:
• Next: This option does not apply to
your DVR system
• Default: To restore all settings to
the default settings select
the “Default” button on the
bottom of the screen
• Apply: To save changes select
“apply” at the bottom of
the screen
• Exit: To exit the menu, select “exit”
at the bottom of the screen
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