Dell Thunderbolt Dock TB15 User manual

Dell Thunderbolt Dock TB15
User Guide

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright ©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2016 - 01
Rev. A01

Contents
1 Introduction...........................................................................................................4
2 Package Contents ................................................................................................5
3 Hardware Requirements .....................................................................................7
4 Identifying Parts and Features ...........................................................................8
5 Input/Output (I/O) Connectors........................................................................11
6 Important Information.......................................................................................12
Updating the Dell Thunderbolt Dock TB15 driver set........................................................................ 12
Updating the Graphics drivers for your computer.............................................................................13
7 Quick Setup of Hardware ................................................................................. 14
8 LED Status Indicators......................................................................................... 17
Power Adapter LED..............................................................................................................................17
Docking Status Indicator..................................................................................................................... 17
9 Configuring the Intel HD Graphics Utility......................................................18
10 Removing the Thunderbolt 3 (Type-C) Cable ............................................22
11 Troubleshooting the Dell Thunderbolt Dock TB15.................................... 27
Symptoms and Solutions.................................................................................................................... 27
12 Technical specifications..................................................................................30
Docking Specifications ...................................................................................................................... 30
13 Display Resolution Table.................................................................................32
14 Getting help.......................................................................................................33
Contacting Dell................................................................................................................................... 33
3

1
Introduction
The Dell Thunderbolt Dock TB15 is a device that links all your electronic devices to your laptop computer
using Thunderbolt 3 (Type-C) cable interface. When you connect the laptop to the docking station, you
can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive,
and large-screen displays without having to plug each one into the laptop.
CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the
latest versions available at www.dell.com/support before using the docking station. Older BIOS
versions and drivers could result in the docking station not being recognized by your computer
or not functioning optimally. Please see the Important Information chapter for detailed
instructions on how to update your BIOS, Graphics, and Audio drivers before using the Dell
Thunderbolt Dock TB15.
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2
Package Contents
Your docking station ships with the components shown below. Ensure that you have received all the
components and contact Dell (see your invoice for contact information) if something is missing.
Docking Station
with Thunderbolt 3
(Type-C) cable
180 W / 240 W
Power Adapter
Power Cord
Quick Setup Guide
(QSG)
5

Safety,
Environmental,
and Regulatory
Information
6

3
Hardware Requirements
Before using the docking station, ensure that your laptop or PC has a Thunderbolt 3 (Type-C) port.
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4
Identifying Parts and Features
Figure 1. Identifying Parts and Features — Front
Figure 2. Identifying Parts and Features — Back
8

Audio headset port
USB 3.0 port with PowerShare
USB 3.0 port
Power Adapter LED Indicator
Sleep/Wake up button
Kensington Lock slot
HDMI port
DisplayPort (Mini and Full)
VGA port
Network connector (RJ-45)
USB 2.0 port
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USB 3.0 port
Line-out
Power connector
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5
Input/Output (I/O) Connectors
The Dell Thunderbolt Dock TB15 has the below I/O connectors:
Video Ports • mini DisplayPort x 1
• DisplayPort x 1
• HDMI x 1
• VGA x 1
Input/Output Ports • USB 2.0 x 2
• USB 3.0 x 2
• USB 3.0 PowerShare x 1
• Thunderbolt 3 (Type-C) x 1
• 7.4 mm DC-in x 1
• Gigabit Ethernet (RJ–45) x 1
• Headset connector x 1
• Line-out connector x 1
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6
Important Information
You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions
available at www.dell.com/support before using the docking station. Older BIOS versions and drivers
could result in the docking station not being recognized by your computer or not functioning optimally.
NOTE: Please see Display Resolution Table for more information on maximum resolution capacity.
Updating the Dell Thunderbolt Dock TB15 driver set
To fully support the new generation Dell Thunderbolt Dock TB15, it is highly recommended to install the
following BIOS/Drivers on a 64–bit Windows operating system.
1. Go to www.dell.com/support and click Detect Product to auto-detect your product, or enter your
computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click View
Products to browse to your computer model.
2. Flash the latest BIOS available for your system. This is available for download at dell.com/support
under the “BIOS” section. Re-start the computer before the next step.
3. For Windows 8.1 and Windows 10 operating systems only, install the Patch for USB audio/mouse
issue on Dell Thunderbolt Dock TB15 and Dell Dock WD15 available for your system. This is
available for download at dell.com/support under the “Docks/Stands” section. Re-start the computer
before the next step.
4. Install the Intel Thunderbolt Controller Driver available for your system. This is available for
download at dell.com/support under the “Docks/Stands” section. Re-start the computer before the
next step.
5. Install the Intel Thunderbolt 3 Firmware Update available for your system. This is available for
download at dell.com/support under the “Docks/Stands” section. Re-start the computer before the
next step.
6. For Dell Thunderbolt Dock TB15 only, install the ASMedia USB 3.0 Extended Host Controller Driver
for Dell Thunderbolt Dock available for your computer. This is available for download at dell.com/
support under the “Docks/Stands” section. Then, re-start the system.
7. Install the Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock
available for your system. This is available for download at dell.com/support under the “Docks/
Stand” section.
8. Install the Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock
available for your computer. This is available for download at dell.com/support under the “Docks/
Stands” section.
NOTE: The docking station is not required to be connected to the computer during the driver
installation. However, it is recommended to re-start the computer, after connecting the docking
station to the computer, to ensure that all drivers are installed successfully.
12

Updating the Graphics drivers for your computer
The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum
graphics performance, it is recommended that Dell graphics drivers applicable for your computer be
installed from dell.com/support under the “Video” section
NOTE:
1. For nVidia Discrete Graphics solutions on the Latitude E-Family and Mobile Precision 3rd
Generation and above computers:
a. First, install the Intel Media Adapter Graphics Driver applicable to your computer.
b. Second, install the nVidia Discrete Graphics Driver applicable to your computer.
2. For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Precision 5th
Generation and above computers:
a. First, install the Intel Media Adapter Graphics driver applicable to your computer.
b. Second, install the AMD Discrete Graphics driver applicable to your computer.
NOTE: Both 2nd and 3rd Generation Intel Core CPUs are available on the 4th Generation Latitude
E-Family and Mobile Precision computers. Please re-install the graphics drivers when you exchange
a 2nd Generation CPU for a 3rd Generation CPU, and vice versa.
NOTE: Both 3rd and 4th Generation Intel Core CPUs are available on the 5th Generation Latitude E-
Family and Mobile Precision computers, except for the Dell Latitude 3440/3540 computers. Please
re-install the graphics drivers when you exchange a 3rd Generation CPU for a 4th Generation CPU,
and vice versa.
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7
Quick Setup of Hardware
1. Connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt Dock TB15.
Figure 3. Connecting the AC Adapter
2. Connect the AC adapter to a power outlet.
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3. Connect the Thunderbolt 3 (Type-C) connector to the computer.
Figure 4. Connecting the Thunderbolt 3 (Type-C) connector
NOTE: Connecting the Thunderbolt 3 (Type-C) cable will auto wake-up the laptop and connect
any peripherals already attached. This behavior can be disabled in your BIOS Setup option
“Wake on Trinity Dock”.
4. Connect multiple displays to the docking station, as needed.
NOTE: Computers requiring more than 130 W power input must also be connected to their
own power adapter for charging and operating at full performance.
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16

8
LED Status Indicators
Power Adapter LED
Table 1. Power Adapter LED indicator
State LED Behavior
Connected Solid White
Docking Status Indicator
Table 2. Docking Station LED Indicators
State LED Behavior
Connected Solid White
Table 3. RJ-45 LED Indicators
Link Speed Indicators Ethernet Activity Indicator
10 Mb = Green Yellow Flashing
100 Mb = Orange
1 Gb = Green + Orange
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9
Configuring the Intel HD Graphics Utility
If connecting two displays, follow these steps:
1. Click the icon list on the task bar.
2. Click the Intel HD Graphics utility on your taskbar as shown here.
3. Click Graphics Properties.
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4. Click Display.
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5. Click Display and select Multiple Displays.
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