Dell XXX Installation and operation manual

Model XXX
www.dell.com | support.dell.com
Dell™ Projector
Product Information Guide

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use
of your projector.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell , the DELL logo, Dimension, OptiPlex,Dell Precision, Lati-
tude, Inspiron, DellNet, PowerApp, PowerEdge, PowerConnect, and PowerVault are trade-
marks of Dell Inc.; DLP and Texas Instruments are trademarks of Texas Instruments
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation;
Macintosh is a registered trademark of Apple Computer, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
Restrictions and Disclaimers
The information contained in this document, including all instructions, cautions, and regulatory
approvals and certifications, is based upon statements provided to Dell by the manufacturer and
has not been independently verified or tested by Dell. Dell disclaims all liability in connection
with any deficiencies in such information.
All statements or claims regarding the properties, capabilities, speeds, or qualifications of the
part referenced in this document are made by the manufacturer and not by Dell. Dell specifi-
cally disclaims any knowledge of the accuracy, completeness, or substantiation for any such
statements.
____________________
May 2005 Rev. A00

3
Contents
U.S. Terms and Conditions of Sale . . . . . . . . . . .5
Limited Warranties and Return Policy . . . . . . . 10
Limited Warranty for Dell-Branded Hardware Products (U.S. Only) 10
Total Satisfaction Return Policy (U.S. Only) . . . . . . . . . . . . . . . . . . 15
Limited Warranty Terms for Dell-Branded Hardware Products (Canada
Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Total Satisfaction Return Policy (Canada Only) . . . . . . . . . . . . . . . . 21
Dell™ Software and Peripherals (Canada Only) . . . . . . . . . . . . . . . . 22
1-Year End-User Manufacturer Guarantee (Latin America and the Car-
ibbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Export Regulations . . . . . . . . . . . . . . . . . . . . 25
Dell™ Software License Agreement . . . . . . . . . 25
CAUTION: Safety Instructions . . . . . . . . . . . . 28
SAFETY: Lamp Disposal (For the US only) . . . . . . . . . . . . . . . . . . . 29
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . 30
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CE Mark Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Simplified Chinese Class A Warning Notice (China Only) . . . . . . . . . 37
VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4
MIC Notice (Republic of Korea Only) . . . . . . . . . . . . . . . . . . . . . . . 40
BSMI Notice (Taiwan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
NOM Information (Mexico Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 43
ENERGY STAR®Compliance . . . . . . . . . . . . . 44
Recycling Information . . . . . . . . . . . . . . . . . . 45

Product Information Guide 5
U.S. Terms and Conditions of Sale
These terms and conditions ("Agreement") apply to your purchase of computer
systems and/or related products and/or services and support sold in the United
States ("Product") by the Dell entity named on the invoice or acknowledgement
("Dell") provided to you. By accepting delivery of the Product, you accept and
are bound to the terms and conditions of this Agreement. If you do not wish to
be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen
for our contact information.) If returned, Product(s) must remain in the boxes
in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN
WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II)
OTHER DELL TERMS AND CONDITIONS APPLY TO THE
TRANSACTION.
1 Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the
use of any other document(s) unless otherwise agreed to in a written
agreement signed by both you and Dell. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information
about your purchase may be obtained at
http://support.dell.com/dellcare/Invoice.aspx or by contacting your sales
representative.
2 Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise
agreed to by Dell, payment must be made at the time of purchase. Payment
for Product may be made by credit card, wire transfer, or some other
prearranged payment method. Dell may invoice parts of an order separately.
Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless
you and Dell have agreed to a different discount, Dell's standard pricing
policy for Dell™-branded systems, which include both hardware and
services in one discounted price, allocates the discount off list price
applicable to the service portion of the system to be equal to the overall
calculated percentage discount off list price on the entire system. Dell is
not responsible for pricing, typographical, or other errors, in any offer by
Dell and reserves the right to cancel any orders resulting from such errors.
3 Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated
at the time of sale. Loss or damage that occurs during shipping by a carrier
selected by Dell is Dell's responsibility. Loss or damage that occurs during
shipping by a carrier selected by you is your responsibility. You must notify
Dell within 30 days of the date of your invoice or acknowledgement if you
believe any part of your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate applicable to
your purchase of Product and the Product ship-to location, you are

6Product Information Guide
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responsible for sales and other taxes associated with the order. Shipping
dates are estimates only. Title to software will remain with the applicable
licensor(s).
4 Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED
HARDWARE PRODUCT CAN BE FOUND AT
http:// www.dell.com/policy/legal/warranty.htm OR IN THE
DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL
MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-
DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY
DELL "
AS IS. " WARRANTY AND SERVICE FOR NON-DELL
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL
MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS
WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE
WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE
INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.
WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL
WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND
SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL
FOR THE ITEM TO BE WARRANTED OR SERVICED.
5 Software.
All software is provided subject to the license agreement that is part of the
software package and you agree that you will be bound by such license
agreement
.
6 Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not
a third party) you may return or exchange only in accordance with Dell's
return policy in effect on the date of the invoice or acknowledgement. Any
returns or exchanges will be made in accordance with Dell's exchange
policies in effect on the date of the return or exchange. You must contact us
directly before you attempt to return Product to obtain a Return Material
Authorization Number for you to include with your return. You must return
Product to us in their original or equivalent packaging. You are responsible
for risk of loss, shipping and handling fees for returning or exchanging
Product. Additional fees may apply. Dell's return policy for Dell-branded
Product can be found at:
http:// www.dell.com/policy/legal/warranty.htm .
Non-Dell branded software and peripheral return policies can be found at:
http:// rcommerce.us.dell.com/rcomm/include/dw_policies.htm .
Refurbished Product return policies can be found at:
http:// www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm . If
you fail to follow the return or exchange instructions and policies provided
by Dell, Dell is not responsible whatsoever for Product that is lost,
damaged, modified or otherwise processed for disposal or resale. If you are
returning all components in an order, you will be credited the full amount
paid for the order. At Dell's discretion, credit for partial returns may be less

Product Information Guide 7
than invoice or individual component prices due to bundled or
promotional pricing.
7 Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and
discontinue Product at any time without notice to you and this may affect
information saved in your online "cart." Dell will ship Product that has the
functionality and performance of the Product ordered, but changes
between what is shipped and what is described in a specification sheet or
catalog are possible. Parts used in repairing or servicing Product may be
new, equivalent-to-new, or reconditioned.
8 Service and Support.
Service offerings may vary from Product to Product. If you purchase
optional services and support from Dell, Dell and/or your third-party
service provider will provide such service and support to you in the United
States in accordance with the terms and conditions located at
http:// www.dell.com/us/en/gen/services/service_service_contracts.htm or
as mailed to you. You may contact Dell for more information, see
http:// www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=
us&l=en&s=gen
for contact information. Dell and/or the third-party
service provider may at their discretion, revise their general and optional
service and support programs and the terms and conditions that govern
them without prior notice to you. Dell has no obligation to provide service
or support until Dell has received full payment for the Product or
service/support contract you purchased. Dell is not obligated to provide
service or support you purchase through a third party and not Dell.
9 Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY
LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST
PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED
DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND
SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL
WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL,
INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY
THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED
TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR
RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE
CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT
SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL
PURPOSE.
DELL IS NOT LIABLE TO YOU FOR WARRANTIES,
SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A
THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT

8Product Information Guide
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RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE
BY A THIRD PARTY.
10 Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various
states and of the United States. You agree and represent that you are buying
only for your own internal use only, and not for resale or export. Dell has
separate terms and conditions governing resale of Product by third parties
and transactions outside the United States. Terms and conditions for resale
are located at:
http:// www.dell.com/policy/legal/termsofsale.htm.
11 Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE
GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT
REGARD TO CONFLICTS OF LAWS RULES.
12 Headings.
The section headings used herein are for convenience of reference only and
do not form a part of these terms and conditions, and no construction or
inference shall be derived there from.
13 Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON
LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL, its agents, employees, principals, successors,
assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising
from or relating to this Agreement, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this
Agreement (including, to the full extent permitted by applicable law,
relationships with third parties who are not signatories to this Agreement),
Dell's advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF)
under its Code of Procedure then in effect (available via the Internet at
http://w ww.arb-forum.com , or via telephone at 1-800-474-2371). The
arbitration will be limited solely to the dispute or controversy between
customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE
ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST
OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A
REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY. This transaction involves interstate
commerce, and this provision shall be governed by the Federal Arbitration
Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in
any court of competent jurisdiction. Dell will be responsible for paying any
arbitration filing fees and fees required to obtain a hearing to the extent
such fees exceed the amount of the filing fee for initiating a claim in the
court of general jurisdiction in the state in which you reside. Each party

Product Information Guide 9
shall pay for its own costs and attorneys' fees, if any. However, if any party
prevails on a statutory claim that affords the prevailing party attorneys' fees,
or if there is a written agreement providing for fees, the Arbitrator may
award reasonable fees to the prevailing party, under the standards for fee
shifting provided by law. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

10 Product Information Guide
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Limited Warranties and Return Policy
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a 90-
day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s),
see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—
our end-user customer's—Dell-branded hardware products, including Dell-
branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-
branded hardware products through our factory-integration system,
third-party software, or the reloading of software
• Non-Dell-branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with
electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform
preventive maintenance
– Problems caused by using accessories, parts, or components not
supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN TIME TO THE TERM OF THE LIMITED

Product Information Guide 11
WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY
NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY
CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE
AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF
A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or
invoice, except for the following Dell-branded hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• Monitors carry the longer of either a 3-year limited warranty or the
remainder of the warranty for the Dell™ computer to which the monitor
will be connected.
• PDAs, MP3 players, earphones, remote inline controls, and AC adapters
carry a 1-year limited warranty.
• Other add-on hardware carries the longer of either a 1-year limited
warranty for new parts and a 90-day limited warranty for reconditioned
parts or, for both new and reconditioned parts, the remainder of the
warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the
packing slip or invoice. The warranty period is not extended if we repair or
replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.

12 Product Information Guide
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell Service Tag or order number
available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties: During the 90 days of the 90-day limited warranty and
the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
Web Support support.dell.com/ContactUs/C
ontactUsHome.aspx?c=us&l=
en&s=gen
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support and Customer
Service
1-800-822-8965
Home and Small Business Commercial
Customers:
Technical Support and Customer
Service
1-800-456-3355
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):
Technical Support and Customer
Service
1-877-459-7278
Government and Education Customers:
Technical Support and Customer
Service
1-877-459-7278
Dell-Branded Memory 1-888-363-5150

Product Information Guide 13
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years: For the remaining period of the limited warranty,
we will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container
with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.

14 Product Information Guide
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What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service agreement. Please refer to that contract for details on how
to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee
Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call
1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers
will be subject to the terms and conditions of the original service or limited
warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited
warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.

Product Information Guide 15
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied
with your purchases. That is why we offer a Total Satisfaction return policy for
most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly
from Dell for a credit or a refund of the purchase price paid, less shipping and
handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate
agreement with Dell, all hardware, accessories, peripherals, parts, and unopened
software still in its/their sealed package, excluding the products listed below,
may be returned within twenty-one (21) days from the date on the packing slip
or invoice.
Exclusions from the foregoing return policy:
• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™
products (excluding PowerVault 160T tape libraries) may be returned
within thirty (30) days from the date on the packing slip or invoice,
except that new PowerEdge SC servers and n series products purchased
from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or
invoice.
• Application software or an operating system that has been installed by
Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not applicable
to your purchase, you may not return application software or an
operating system).
• Nondefective third-party and Dell-branded software, peripheral,
electronics and accessory products (for example: televisions, printers,
projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-
party software, wireless cards/access points/routers), including but not
limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault 160T tape libraries, enterprise software, non-Dell-
branded enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be
returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts —
All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault
products may be returned within thirty (30) days from the date on the packing
slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on
the packing slip or invoice.

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How to Return —To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or
"Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original
shipment, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.

Product Information Guide 17
Limited Warranty Terms for Dell-Branded Hardware
Products (Canada Only)
Dell-branded hardware products purchased in Canada come with either a 90-
day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s),
see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—
our end-user customer's—Dell-branded hardware products, including Dell-
branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-
branded hardware products through our factory-integration system, or
the reloading of the software
• Non–Dell-branded and Solution Provider Direct products and
accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with
electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform
preventive maintenance
– Problems caused by using accessories, parts, or components not
supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO
PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT
AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF
THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW

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THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED
FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS
AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR
THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or
invoice, except that the limited warranty on Dell-branded batteries lasts only 1
year and the limited warranty on the lamps for Dell-branded projectors lasts
only 90 days. The limited warranty begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that is, the
warranty terms in place at the time of purchase will apply to your purchase).

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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell Service Tag or order number
available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties: During the 90 days of the 90-day limited warranty and
the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
Web Support support.dell.com/ContactUs/C
ontactUsHome.aspx?c=us&l=
en&s=gen
Individual Home Consumers; Home Office
and Small Business Customers:
Canada Only
Technical Support and Customer
Service
1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension
8221 for Individual Consumers)
Dell-Branded Memory 1-888-363-5150
Printers, Wireless, Projection Devices and
TVs, Handhelds, and Digital Jukebox
1-877-335-5767

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will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties:
We will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within 30
days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible
for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how to
obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service
contract with one of our third-party service providers, please refer to that
contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned to
Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited warranty for the product you bought. Dell
owns all parts removed from repaired products.