Denon HEOS User manual

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WIRELESS TV SOUND SYSTEM
Owner’s Manual
HEOS HomeCinema
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Contents Setup Use Troubleshooting Status LED Appendix
1

INTRODUCTION 5
BEFORE YOU BEGIN 6
System Requirements 6
Network Requirements 6
Controller Requirements 7
Getting To Know Your HEOS HomeCinema 8
Front panel of soundbar 10
Control of soundbar 11
Back panel 12
Subwoofer 14
Placing Your Speakers 15
Placing your HEOS HomeCinema 15
Wall-Mounting 17
Powering Your Speaker 18
Getting the HEOS App 18
SETTING UP YOUR FIRST HEOS HOMECINEMA 19
ADDING MORE HEOS DEVICES 20
Adding Wired Speakers 20
Adding Wireless HEOS devices 20
USING YOUR HEOS HOMECINEMA FOR TV 21
Connecting to your TV 21
HDMI Connection 21
Setting the HDMI Control Function 21
Disable Your Television’s Speakers 22
1) Playing HDMI input (ARC) - Best choice 23
2) Playing HDMI input (without ARC) - Better choice 24
3) Playing Digital Optical Input - Good choice 25
4) Playing Digital Coaxial Input - Good choice 26
5) Playing Analog Input - Basic choice 27
Connecting HEOS HomeCinema to your HDMI equipment 28
Listening to TV Audio 28
Adjusting the Dialog Sound 28
Listening at Night 28
Adjusting Sound Mode 29
Synchronizing Multiroom Audio with Video 29
Checking the Audio Status 29
USING YOUR HEOS HOMECINEMA FOR MUSUC 30
Selecting a Room/Speaker 30
Listening to Radio 31
Playing music stored on your mobile device 31
Playing music from your networked PC or NAS 32
Playing music from a USB device 33
Contents Setup Use Troubleshooting Status LED Appendix
Contents
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HEOS account 34
What is a HEOS account? 34
Why do I need a HEOS account? 34
Signing up for a HEOS account 34
Changing Your HEOS account 34
Playing from Streaming Music Services 35
Adding a Music Service 35
Changing Music Service Settings 35
Listening To The Same Music In Multiple Rooms 36
Grouping Rooms 36
Ungrouping Rooms 37
Grouping All Rooms (Party Mode) 38
Ungrouping All Rooms 39
Using the Now Playing Queue 40
Play Now 40
Play Now & Replace Queue 40
Play Next 40
Add to End of Queue 40
Repeat and Shuffle Playback 40
Rearranging the Now Playing Queue 41
Deleting Songs from the Play Queue 41
Deleting All Songs from the Play Queue 42
Saving Playlists 42
MAKING SPEAKER ADJUSTMENTS 43
Changing the Name 43
Changing the Wireless Network Connection 43
Changing the Equalizer and Subwoofer level 44
Adjusting the Audio Quality 44
Adjusting the Status Light Brightness 44
Changing the Default TV Input 45
Controlling your HEOS HomeCinema 45
Advanced Settings 45
Network Settings 45
About Wireless Power Saving 46
Firmware Upgrade 46
About 47
UPDATING YOUR SYSTEM 48
ADVANCED FEATURES 49
Submit Diagnostics 49
Sharing Music from your Mobile Device 49
Resetting Your Controller App 49
Pairing the soundbar and subwoofer 50
Power Modes 50
Network Standby 50
Deep Standby 51
Off 51
Contents Setup Use Troubleshooting Status LED Appendix
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BASIC TROUBLESHOOTING 52
No sound 52
No subwoofer sound, sound interrupted, or noise occurring 52
Distorted sound from the HEOS HomeCinema 53
Trouble teaching HEOS HomeCinema remote control commands 53
Television speakers keep getting turned back up 53
My speaker won’t connect to my network using the audio cable 54
I get a message “Device was not found” 54
Music cuts out or delays sometimes 55
I hear a delay when using the AUX Input with my TV 55
Connecting to a WPS Network 56
Resetting Your Speaker 56
Restoring the Speaker to Factory Defaults 57
HEOS HomeCinema takes long time to turn on 57
Contact Denon 58
Status LED Table 59
Supported File Types and Codecs 67
SPECIFICATIONS 68
Speaker Specifications 68
Soundbar 68
Subwoofer 69
INFORMATION 70
Trademarks 70
License 72
License Information for the Software Used in the Unit 72
Contents Setup Use Troubleshooting Status LED Appendix
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Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS HomeCinema is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere
around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music
from your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home wireless network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
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HEOS HomeCinema QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS HomeCinema.
Contents Setup Use Troubleshooting Status LED Appendix
5

BEFORE YOU BEGIN
NOTE
If you have already installed at least one HEOS device, please skip to the section “ADDING MORE HEOS DEVICES” below (v p. 20).
System Requirements
Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.
oNetwork Requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
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oController Requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 7.0 or later
0iPhone® 4 or newer
0iPad® 2 or newer
0iPod touch® (5th generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
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Getting To Know Your HEOS HomeCinema
Unpack your speaker from the box and verify that the following items are included:
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HEOS HomeCinema Soundbar
(Soundbar)
HEOS HomeCinema Subwoofer
(Subwoofer)
Quick Start Guide Warranty
(North America model only)
Extended Protection Plan
(North America model only)
Audio/Setup cable HDMI cable Digital optical cable RCA to 3.5mm adaptor
Safety Information
Sheets
Contents Setup Use Troubleshooting Status LED Appendix
8

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Ethernet cable IR blaster Short feet
(3/4 inch / 19 mm) Tall feet
(1 1/4 inch / 31 mm)
Power cord for Soundbar
(3.28 ft / 1.0 m)
AC adaptor for Soundbar Non-skid adhesive
pads for Soundbar
Power cord for Subwoofer
(6.56 ft / 2.0 m)
Non-skid adhesive
pads for Subwoofer
Wall mount Template
NOTE
0Please use the power supply and power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
9

oFront panel of soundbar
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q
AStatus LED
Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” (v p. 59).
Contents Setup Use Troubleshooting Status LED Appendix
10

oControl of soundbar
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q
w
AVolume Up/Down buttons (+, –)
Adjusts the HEOS device’s volume level up or down.
BMute button (:)
Mutes or unmutes the HEOS device’s volume.
Contents Setup Use Troubleshooting Status LED Appendix
11

oBack panel
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Q
3
Q0
Q
1
Q
2
e
w
qi
o
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y
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r
AHDMI OUT to TV (ARC)
Used to connect to the TV with an HDMI cable. (Compatible with
the ARC function)
BHDMI IN
Used to connect to the HDMI equipment with an HDMI cable.
CPower Input (DC24V 3.75A)
Used to connect the external power supply (v p. 18).
DIR OUT
Used to connect the supplied IR Blaster.
ECOAXIAL IN
Used to connect to television's coaxial digital audio.
FOPTICAL IN
Used to connect to television's optical digital out.
GAUX IN
Used to connect to television's rear panel audio out.
HNetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network (v p. 20).
Contents Setup Use Troubleshooting Status LED Appendix
12

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Q
3
Q0
Q
1
Q
2
o
IUSB Input (USB 5V/1A)
Used to connect USB storage devices.
JReset Button (RESET)
Various settings are reset to the factory default values
(v p. 56).
KPair Button (PAIR)
Used to re-pair with subwoofer (Pre-paired at the factory.)
LConnect Button (CONNECT)
Used for Wi-Fi setup (v p. 56).
MConnect in Status LED
Indicates the status of this unit (v p. 56, 59).
Contents Setup Use Troubleshooting Status LED Appendix
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oSubwoofer
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ewq
APower Input (AC IN)
Used to connect the external power supply.
BStatus LED
CPair Button (PAIR)
Used to re-pair with soundbar (Pre-paired at the factory.)
Contents Setup Use Troubleshooting Status LED Appendix
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Placing Your Speakers
You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to
place your speaker…
0The speaker must be within range of your wireless network.
0Place the speaker across the room from where you will be listening, as close to ear level as possible.
0The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.
oPlacing your HEOS HomeCinema
The soundbar of the HEOS HomeCinema should be place as close as
possible to the television screen. It should be centered left-to-right with
the screen, and ideally no more than a few inches above or below.
The most common location is below the screen. Sometimes this
location can be difficult, because the base of the TV gets in the way.
The HEOS HomeCinema has two sets of feet – 19 mm and 31 mm
high – that raise the soundbar off the shelf, for a more stable and
attractive installation when used with this type of television.
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Feet
NOTE
0Depending on your TV model or installation location, the remote control receiver
on the TV may be hidden by the soundbar, preventing the remote control from
being used because the remote control signals cannot reach the TV. In this case,
connect the supplied IR Blaster. Attach the tip of the IR Blaster near the TV remote
control signal receiver and check that the remote control can be used to control the
TV.
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IR OUT
AUX IN
COAXIAL I N
OPTICAL IN
Contents Setup Use Troubleshooting Status LED Appendix
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You may also place HEOS HomeCinema soundbar on a shelf, or furniture,
above or below the screen. It should be centered with the screen, and
ideally no more than a few inches above or below. The system will usually
sound best when the front of the soundbar is close to, or flush with, the
front edge of the furniture or shelf on which it rests. This reduces
unwanted sound reflections.
Place the wireless subwoofer anywhere in the room. For the best sound,
place the subwoofer near a wall or corner, within 6 meters of the
soundbar, and on the same side of the room as the soundbar. The
wireless subwoofer range is 8 meters. Wireless subwoofer can be
positioned vertically or horizontally. Attach the supplied non-slip stickers to
the subwoofer.
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NOTE
0Don’t put the subwoofer where curtains or furniture will block the sound. The port
on the back of the subwoofer cabinet should be unobstructed.
Contents Setup Use Troubleshooting Status LED Appendix
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oWall-Mounting
The HEOS HomeCinema soundbar can be wall-mounted using the
integrated keyhole mounts. A mounting template can be found in the
product carton. Using a level, position and tape the template to the
wall in the desired location. Install hardware* using the template as a
guide and then remove the mounting template from the wall. Connect
the audio and power cables prior to mounting the soundbar on the
wall.
zConsult a person knowledgeable about your wall type to recommend suitable
hardware for hanging the speaker.
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Wall Mounting Keyholes
NOTE
0To ensure safety, request a contractor perform the mounting work when mounting
onto a wall.
0In order to use the unit safely, do not place items on or hang items from the unit.
0Be sure to fix connection cables to the wall to ensure that cannot be pulled or
tripped over causing the unit to fall. Check that the unit is mounted safely after the
mounting work is complete. Recommend installing a safety wire (not included) at
the safety wiring hole on the bottom of the soundbar in order to prevent injury to
the user and others or damage to property should the soundbar fall for some
reason.
0Also, periodically check the safety of the unit and whether there is a possibility that
the unit may fall.
0Denon cannot accept any responsibility for damage, injury or accidents caused by
problems with the mounting location or mounting method.
Contents Setup Use Troubleshooting Status LED Appendix
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Powering Your Speaker
Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching
between 100 - 240 V.
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Soundbar
Subwoofer
Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or Google Play™ store for “HEOS by Denon”.
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Contents Setup Use Troubleshooting Status LED Appendix
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SETTING UP YOUR FIRST HEOS HOMECINEMA
Once you have placed your HEOS HomeCinema in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS
HomeCinema for music playback. This involves following a few simple steps to get the speaker connected to your existing home network:
Caution
DO NOT connect the Ethernet cable if you are connecting your HEOS HomeCinema to a wireless network. If you are connecting the speaker to a wired
network, use an Ethernet cable to connect the speaker to your network or router.
1Make sure your mobile device is connected to your
wireless network (the same network you want your
speakers connected to). You can check this in the
Settings - Wi-Fi menu of your iOS or Android device.
NOTE
If your wireless network is secure, make sure you know the password to join
your network.
2Make sure you have the included
Audio/Setup cable handy.
3Launch the HEOS app on your
mobile device.
4Tap the “Setup Now” button at the top of the screen.
5Follow the instructions to add the HEOS HomeCinema
to your wireless network and to select an input on your
HEOS HomeCinema. (The Wi-Fi settings from your
mobile device will be copied to the HEOS HomeCinema
via the audio cable.)
NOTE
If you have any problems connecting your HEOS device, jump to the
Troubleshooting section (v p. 52).
Contents Setup Use Troubleshooting Status LED Appendix
Setup
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ADDING MORE HEOS DEVICES
The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS
devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your
HEOS system.
Adding Wired Speakers
Just connect the HEOS devices to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the
Rooms screen.
At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.
0Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).
0Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.
Adding Wireless HEOS devices
You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the
instructions:
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12
Music
Add Device
Settings
Music
Contents Setup Use Troubleshooting Status LED Appendix
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