Dimplex CXD2000VE User manual

08/54004/0 ISSUE: 1
Ceramic Radiant Heater
Models: CXD2000VE / CXD2000HE
INSTRUCTION MANUAL
Installation and Operating
This product is supplied and operated with a Bluetooth Remote Control handset
1

IMPORTANT
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR
FUTURE REFERENCE. Note also the information presented on the appliance
IMPORTANT SAFETY ADVICE
Because the Dimplex Ceramic Radiant Heater contains no moving parts little
maintenance is required. Before undertaking any maintenance work on the heater
due attention must be paid to the following:
• The installation of these appliances must always be carried out by a competent
electrician and be in accordance with the current wiring regulations and
revelant building regulations.
• The radiated heat from the heater is considerable and must be taken into
account when locating the heater. Ensure that the heater is not used in close
proximity to the skin or eyes.
• Always isolate the heater from the supply before undertaking any maintenance
work on the appliance.
• This heater is designed to be horizontally wall mounted only, it must not be
ceiling mounted.
• Always ensure a safe mounting height, at or above a minimum height of 1.8
metres from ground level, so that the heater can not be touched when in
operation.
• The heater must be wall mounted level ± 5º to the horizontal.
• Do not locate the heater immediately above or below a fixed socket outlet or
connection box.
• The heater must be installed in a location that is free from vibration.
• The CXD range of heaters are not rated as flame-proof and must not be used
when flammable dusts, gasses, or vapours, etc. are likely to be present in the
atmosphere. If in doubt, advice should be sought from the Health and Safety
Executive inspectors or local fire ocers.
WARNING
1. This appliance must be earthed.
2. Means for disconnection from the electrical supply must be incorporated in
the fixed wiring in accordance with the wiring regulations.
3. Do not use this heater in the immediate surroundings of a bath, a shower or a
swimming pool.
4. This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience or knowledge if they have been given supervision or instruction
concerning the use of the appliance in a safe way and understand the
hazards involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
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5. Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/o the
appliance provided that it has been placed or installed in its intended normal
operating position and they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the hazards involved.
Children aged from 3 years and less than 8 years shall not plug in, regulate and
clean the appliance or perform user maintenance.
6. The supply circuit to the heater must incorporate a double pole isolating switch
having a constant separation of at least 3mm in all poles.
CAUTION
• Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.
• Always disconnect the heater from the electricity supply and leave to cool for a
minimum of 30 minutes before attempting to work on or near it.
• Always ensure a safe means of access using an access tower or properly supported
ladder.
• Do not cover the heater.
• Do not position any combustible or heat sensitive materials too close to the heater.
• Do not use heater if the elements are broken - as injury may occur.
• Allow adequate time (minimum of 30 mins.) for the elements and body casing to
cool before attempting to work on the heater.
• Wiring between the heater and the spur outlet or isolation switch must be in a heat
resisting cable (e.g. polychloroprene).
Provide sucient slack to the cable to allow for angular adjustment of the body.
• The supply cord should be regularly examined for signs of damage and the
appliance is not to be used if the cord is damaged.
•
WARNING: KEEP BATTERIES OUT OF REACH OF CHILDREN
• Swallowing may lead to serious injury in as little as 2 hours or death, due to
chemical burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a battery go straight to a
hospital emergency room.
• Examine devices and make sure the battery compartment is correctly secured,
i.e. that the battery cover is fitted securely. Do not use if the compartment is not
secure.
• Dispose of used batteries immediately and safely. Flat batteries can still be
dangerous.
3

Cable Installation (see Fig 1 & 2)
Remove the two screws which hold the plastic terminal cover box (A) in place,
lift o the terminal cover box and set aside with the two screws for future use.
Remove the two screws securing the cable saddle clamp (B) and also set them
safely aside for future use.
Set the end of the power supply cable into position on the clamp (C) and strip
a suitable length of cable sheath o the end of the power supply cable so that
Live, Neutral and Earth wires are a suitable length to fit between the clamp (C)
and the screw fixing locations in the termial block provided (D) as shown.
Strip the ends of the Live, Neutral and Earth wires and fit each end under the
protector plates of the terminal block. Ensure the terminal screws are tight and
the wires are clamped securely by the terminal screws.
Place the end of the power supply cable sheath onto the the clamp (C). Refit
and tighten the cable saddle clamp (B) securely on top using the two screws
previously removed.
Refit the terminal cover box (A) to the base moulding using the two screws
previously removed.
Ensure the power supply cable when fitted does not make contact with the body
of the heater.
Commissioning
• Checks on the electrical installation should include earth continuity and insulation
tests and must be undertaken by a competent person.
• Ensure that all the electrical connections at the lamps and the terminal blocks
have been made correctly, that they are tight and that there is no loose or frayed
wire.
• Replace and secure the terminal cover box and replace and secure the front panel.
• Check that the mounting bracket is securely fixed in the vertical position such
that the lamps remain in a horizontal plane at all angles of heater displacement.
• Roughly align the heater(s) and tighten the adjusters.
• Switch on the heater(s) and check that the lamp(s) are all operating. If time or
temperature controls are fitted check these for correct and safe operation by
reference to the supplier’s instructions.
• Make any adjustments that are necessary to give an even spread of heat over the
required area. This may be done simply by perception of the heating eect or
by using the distribution of visible light either at night or by darkening the room.
Hand over
Hand over these instructions and make sure the user is familiar with all aspects
of operation and safety including the need for regular cleaning and an annual
inspection. In the event of the premises being unoccupied then leave heater(s)
switched o and isolated from the electrical supply. Leave instructions adjacent to
the electricity meter.
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Fig. 1
Fig. 2
TRIM POWER SUPPLY CABLE SHEATH SO
THAT LIVE, NEUTRAL AND EARTH WIRES ARE
AT A SUITABLE LENGTH. TIGHTEN CABLE
SADDLE CLAMP ONTO END OF POWER
SUPPLY CABLE SHEATH
REMOVE SCREWS
DO NOT
REMOVE
THIS
SCREW
TERMINAL
COVER BOX
MUST SLIDE
OUT FIRST
THEN UP
A
C
B
D
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Element Replacement (see Fig. 3)
Fig. 3
WARNING: Before undertaking this task ensure the heater is disconnected from the
electric supply and left to cool for a minimum of 30 minutes.
1. The heater should be taken o the wall.
2. Remove the 8 screws which hold the metal terminal cover box (A) on the back of
the heater.
3. This will allow access to the elements. Remove the retaining clips and spring clips
(C) to loosen the elements.
4. Disconnect the elements from their terminal blocks (B).
5. Remove the screws which hold the rear panel (D).
6. Remove the splash brackets (E) on the elements.
7. Bend the bars on the guard as indicated in Fig. 6 to remove it.
8. The old element should drop out through the front of the heater, reverse the process
when replacing with the new element.
E
C
D
A
B
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Maintenance
Since the Dimplex Ceramic Radiant Heater contains no moving parts little maintenance
is required beyond cleaning and lamp replacement. It is however, essential that the
heater is not operated with accumulation of dust or dirt on the lamp(s) or reflector(s)
as this can cause a build up of heat and eventual damage. For this reason the heater
must be inspected regularly depending upon conditions and at least at yearly intervals.
Before undertaking any maintenance work on the heater due attention must be
paid to the following:
1. Always disconnect the heater from the electricity supply before attempting to
work on or near it.
2. Always ensure a safe means of access using an access tower or properly supported
ladder.
3. Allow at least 30 minutes for the lamps and body casing to cool before attempting
to work on the heater.
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Model Identifier(s): CXD2000VE CXD2000HE
Nominal heat output Pnom 2.0 kW 2.0 kW
No. of Elements 2 2
Height (mm) 380 255
Width (mm) 442 735
Depth (mm) 121 248
Minimum heat
output (indicative) Pmin 1.0kW 1.0kW
Maximum continuous heat output Pmax,c 2.0kW 2.0kW
Auxiliary electricity Consumption
At nominal heat output elmax 0.00 0.00
At minimum heat output elmin 0.00 0.00
In standby mode elSB <0.0005 <0.0005
Type of heat output/ room temperature control
Electronic room temperature control plus week timer Yes
With open window detection Yes
With adaptive start control No
This product complies with Lot20 of the Energy Eciency Directive (2015/1188).
Energy Related Product Directive
Technical Details
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All Models
Controls
Digitally controlled, Electronic Thermostat
Timer modes:
7 Day Programmable User Timer
Continuous heat modes:
Frost Protect, Runback, Comfort O
Controller UI O-board control only.
Controller Functions
• Open window detection
• Advance time period
• Heat Selection (High/Low)
• Bluetooth for control
Construction Durable epoxy-polyester powder coated steel casing with chrome plated
grille. FR Nylon control enclosure.
Finish / Colour Powder coated steel, finished in Matte Black
Element Ceramic no glow radiant elements
Installation Supplied with wall mounting bracket
Safety No cut-out on-board. Protection via RCD
IP Rating IPX4
Battery Backup
None. However all programmed timer profiles will be retained during
short term power losses. In order to ensure their correct operation, it is
necessary to restore the time and date settings, this happens automatically
once paired with the remote.
Supply ~230-240 V, 50Hz Class I, with earth wire
Approvals CE
Warranty 2 years
Country of Origin British Isles
Manufacturer Glen Dimplex Heating & Ventilation (GDC Group Ltd.)
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Front View Side View Plan View
Front View
Side View
Plan View
Fig. 4
CXD2000VE
CXD2000HE
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Fig. 5
Fig. 6
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Heaters are supplied with an integral wall bracket which may be fixed through
the mounting holes to any suitable structure. The bracket allows the heater to be
inclined at the required angle. The recommended fixing height to the centre line of
the bracket is 2.0m from ground level - see Fig. 5.
The integral wall fixing bracket may be removed by fully unscrewing to facilitate
its fixing.
The position of the heater(s) should be such as to allow an even and uninterrupted
distribution of radiation to the area(s) to be heated. Heaters are most eective
when the beam angle is inclined down at an angle of between 30º to 45º to the
vertical - see Fig. 5.
When deciding upon the best location, consideration must be given to the following
requirements:
a. Avoid structures which might vibrate e.g. crane gantries. These could adversely
aect element life.
b. Comfort and safety could be compromised unless the heater is mounted at or
above 1.8m from ground level.
c. Allow a minimum of 500mm minimum clearance between the top of the heater
and any horizontal surface - see Fig. 4.
d. Ensure flammable materials, fabrics, etc. are kept at least 3.5 meters away from
the product when mounting and at all times.
Your Dimplex Ceramic Radiant Heater uses ceramic elements which produce a high
proportion of their output in the long-wave infra-red. This provides a high comfort
factor – similar to the natural energy from the sun.
Model No. No. of Lamps Rating
(kW)
Voltage
(V)
Weight
(kg)
CXD2000VE 2 2.0 230-240 5.5
CXD2000HE 2 2.0 230-240 5.2
General Information
Mounting
The position of the heater(s) should be such as to allow an even and uninterrupted
distribution of radiation to the area(s) to be heated. Heaters are most eective when
the beam angle is inclined down at an angle of 30º to 45º to the vertical.
Location
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Electrical
WARNING: The installation of this appliance should be carried out by a competent
electrician and be in accordance with the current IEE wiring regulations
and any local or insurance regulations.
The CXD2000VE & CXD2000HE are designed for use on a 230-240V AC single phase
supply.
An all-pole isolating switch with a minimum separation of 3mm in each pole must be
fitted to facilitate isolation. This switch must either be positioned inside a building or
have an IP rating against water ingress suitable for external installation.
The appliance must be supplied through a residual current device (RCD) having a rated
residual operating current not exceeding 30mA.
The appliance must be connected to a socket-outlet having an earthing contact.
We recommend that a cable with a minimum specification of H07RN-F polychloroprene
sheathed or similar be used with a minimum temperature rating of 90°C.
Wiring Diagram
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The product is supplied with a Bluetooth remote control, the remote control should be
contained in the carrier bag along with these instructions. This remote control is required
to operate the appliance. When paired with the remote control various operational modes
and features can be accessed.
IMPORTANT NOTE:
The remote control is required to operate the appliance. It is important
that the remote control remains near the appliance at all times.
Remote Control
1Display Screen
2‘Menu’ Button
3‘Back’ Button
4‘Advance’ Button
5‘Up and Down’ Arrows
6‘Enter’ Button
1
3
6
2
4
5
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Fitting the Batteries:
The remote requires two AA batteries, these are supplied with the product contained
in the bag along with the instructions and remote.
To fit the batteries:
1. On the rear of the remote, remove the
battery cover by pushing the catch
downwards and pulling outwards in one
motion.
2. It should be possible to completely remove
the battery cover to reveal the battery
cavity.
3. Carefully insert the new batteries, ensuring
the polarity is correct. Ensure the ‘+’ and
‘-‘ signs on the batteries match the signs
marked inside the battery cavity.
4. Once the batteries are in place, replace the cover, ensuring the clip has engaged fully.
Once the batteries have been successfully fitted the remote control will immediately
start scanning for a product to control. At this stage it is necessary to complete the
pairing process, see Remote Pairing Instructions.
Remote control cradle:
The remote control is supplied with a wall
mounting cradle. If desired, mount the cradle in
a suitable location. The cradle can be mounted
using suitable screws and the appropriate wall
fixing solution, not supplied.
Mark and drill the wall accordingly to mount
the remote control cradle. The remote control
can also be fixed to the cradle using the
bottom fixing screw. The use of this screw is
optional, particularly if the remote will be used
as a portable device.
NOTE:
If the remote cradle is not initially required please store in a suitable
location in case of future use. The bottom fixing screw should also be
stored with the cradle
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To pair the product to the Bluetooth remote:
1. Turn on the product to begin broadcasting its name via Bluetooth. The product will
emit a beep and begin to broadcast a signal to be paired via Bluetooth.
2. Wake the remote by briefly holding the ENTER
button.
Once awake the remote will then immediately
search for the product. This is indicated by the
rotating loading graphic and flashing connectivity
icon. on the remote followed by the pairing
sequence.
NOTE:
The remote will attempt to pair with the first product it finds. Please
ensure that no other products are broadcasting within the vicinity to
prevent pairing to the incorrect product.
3. The remote will search for devices for 1 minute. If no product can be found, the
remote will display ‘NO PROD’ before returning to a sleep state. If this happens,
please repeat steps 1 and 2.
4. If connection is successful the product will emit a second beep and the remote
screen will show a solid connectivity icon for 4 seconds then revert to the home
screen.
NOTE:
After initial pairing the Time and Date must be set before the remote
will revert to the home screen.
Solid icon
Remote Pairing Instructions
NOTE:
If no remote pairs within 2 minutes, the product will stop broadcasting.
flashing icon
loading
graphic
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Setting Time & Date
After initial remote control start up and after replacing the batteries it is required to
set the time and date. It is not possible to navigate to the home screen and product
settings until the time and date have been set.
It is possible to modify these settings at any stage from within the menu structure,
see page 25.
Setting Time
It is required to set the hour and minute digits independantly.
1. The first digit of the Hour setting will be blinking. Use the
arrow key to set the first digit of the time.
2. Confirm the selection by pressing the ENTER button, the
second digit of the Hour can then be set.
3. Once the hour digits have been set and confirmed, step 1
& 2 should be repeated to set the minute.
Setting Date
Once the time has been set the remote will automatically move to the date setting.
1. After confirming the last time digit ‘Day’ will blink three times and then change to
a two digit number with the first digit blinking. This two digit number represents
the day of the month.
2. Use the arrow key to set the first digit of the date and confirm using the ENTER
button.
3. The second digit will then blink and can be set as per step 2.
4. After the day has been confirmed it is necessary to set the month, this is indicated
by ‘1-12’ blinking on the screen.
5. A numerical value for the month can be set using steps 2 & 3 above.
6. Once the month has been set the year can be set. Each digit must be set and
confirmed individually.
7. Finally the remote will oer an option to turn on or o day light saving settings. ‘On’
and ‘O’ can be selected using the arrow keys and confirmed by pressing enter.
Once the time and date have been set the remote will revert to the home screen and
normal operation can resume.
17

18

Operation
The product is controlled using the remote control. The remote consists of a display
screen and six touch sensitive buttons. The function of each button and the meaning of
each screen icon is explained in the graphic below. The remote oers fully programmable
time and temperature control with a host of additional useful control features.
It is possible to control the appliance in various operational modes including Manual
operation mode, User timer and frost protection mode. There are also advanced
operating modes such as a runback mode and also a landlord PIN protected function. .
Button Functions
1. MENU - enters the main
product menu.
2. ENTER - used to confirm
selections & settings.
3. BACK - returns to the
previous screen. If held for
2 seconds, the heater will
enter Comfort O mode.
4 & 5. Arrow keys - used
to navigate through the
menus and adjust the
room temperature set-
point.
6. ADV - use depends on
the active mode and
settings, typically used to
advance the program in
timer mode or to initiate a
runback period in Manual/
PIN mode.
Advanced button functions & Shortcut keys
Comfort O - Press and hold for 2 seconds
Temp Settings - Press and hold for 2 seconds
Heating Settings - Press and hold for 2 seconds
Service Info - Press and hold for 2 seconds
Advance Menu - Press and hold both and for 2 seconds
Factory Reset - Press and hold both and for 5 seconds
NOTE:
All setting changes and communications between the remote control and the
appliance are signified with an audible ‘beep’ from the appliance. This beep
signifies that connection is successful and the appliance has received a command
from the remote control.
Symbol Key
Heating On
Heating O
Timer Schedule
Open Window
Manual Mode
Frost Protection
Connectivity
Pin Lock
Advance
Set Time & Date
Days of the week
Time Numerals
19

Waking from Standby Mode
When in standby mode, holding ENTER for two seconds will wake the remote and
attempt to reconnect to the product, this will be signified by the connectivity icon
and loading graphic appearing on the screen.
The remote control provides the option of a number of standard control modes,
• Timer Mode: provides the greatest flexibility to the user. Four heating periods are
available throughout each day and these can be customised for every day of the
week. The desired set temperature can be set for each time slot independantly
• Manual Mode: Maintains the displayed temperature for an undetermined period.
The default ‘comfort’ temperature in manual mode is set to 21°C however this can
be adjusted to suit.
• Frost Protect: maintains a room temperature of 7°C. This mode should be used to
provide protection against frost.
• Comfort O: no room temperature control
There are also a number of advanced control options and features available
• Runback Mode: This is an additional feature available to manual mode, with this
mode active the manual mode will operate for a determined time period and then
revert to Comfort O mode.
• Setback Mode: This is an additional feature available to timer mode, with this mode
active the appliance will control the room to a pre-set temperature during timer
‘o’ periods.
• Open Window Mode: This is a global setting that can interrupt any active mode.
Activating this setting enables Open Window Detection to switch the Heater to a
Heating O state if it detects an open window in the room it’s operating
• PIN Lock Mode: This mode will lock the appliance in the existing mode and will only
allow some basic functions to operate. Once activated, in order to change settings
the user must input a pre-set PIN. This is ideal where it is desired to limit the use
and functionality of the appliance.
Operating Modes
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