Displays2go DP031NVB User manual

DISPLAYS2GO
LED Counter
USER MANUAL
SKU: DP031NVB
NOTE: Please refer to enclosed unpacking instructions to ensure personal and product safety.
Before using the product, please read the instructions carefully. Do not attempt to disassemble this product. If the
product does not work properly, please call our Customer Service Department at 1-844-221-3393.
FCC ID: 2ASCB- DP031NVB
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Any changes/modifications to this equipment not approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

PAGE 2
TABLE OF CONTENTS
Safety Warnings and Precautions .................................................................................................................3
Assembly and Connection..............................................................................................................................6
Packing List...................................................................................................................................................................... 6
Interface.......................................................................................................................................................................... 7
Operation........................................................................................................................................................8
Power On .......................................................................................................................................................................9
Unit Connection Options...............................................................................................................................................9
Create and Edit Playlists on PC.................................................................................................................................. 10
Publishing Playlists on PC ........................................................................................................................................... 12
ViPlex Handy on Mobile Phones............................................................................................................................... 13
Technical Specifications............................................................................................................................... 14
Troubleshooting Guide ............................................................................................................................... 16
Cleaning and Maintenance....................................................................................................................................... 17
Names and Contents of Toxic and Hazardous Substances or Elements in the Product........................................ 17
FCC Statement............................................................................................................................................................. 18

PAGE 3
Thank you for purchasing this product from Displays2go. We have considered the factors to ensure personal safety in product
design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions
carefully before using the product.
Keep the instructions for future reference.
Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
The operation must be executed
If any of the following occurs:
Power outage or instable voltage.
Abnormal sound or smell from the unit.
AC power cord is damaged.
Digital Signage is damaged due to drop, knock or impact.
Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and reach out to customer service
for repair.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other electrical appliances;
instead, turn off the gas valve immediately, and open the doors and windows quickly.
SAFETY WARNINGS AND PRECAUTIONS

PAGE 4
Please read below instructions before installation, power-on, operation and testing; Make sure to follow the safety instructions.
For any questions, please contact us for assistance.
•Due to flame, electric shock, tipping, this product may cause injury to person, even death;
•This product is not suitable for swimming pools, sauna, bathroom and other humid environments;
•This product is non-waterproof, or cannot be used in complete outdoor environments;
•Please do not block the ventilation holes during operation;
•Please take moisture-proof measures when packing and putting in stock;
•Please do not drop, strike, scratch, warp or shake LED display or external equipment;
•Please make sure the product is operated under professional staff due to inside strong current;
•Please make sure the ground is flat and even before placing the product;
•Ground this product correctly to ensure safety and prevent electric shock;
•Please power off the product in thunderstorm weather. Unplug the product if it will not be used for a long time;
•We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages
to the product.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please disconnect the
power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask
qualified technician for repair.
WARNING

PAGE 5
This Manual is for reference only and is subject to change without
prior notice.
If you have any questions regarding our products, please visit us at
www.displays2go.com or contact Displays2go customer service at
844-221-3388.
Scan QR code to visit product page.
Please unplug display power under situations of unused, disassemble, installation, maintenance;
Please make sure the AC power meets local building & electrical standards and is equipped with overload
and earth faulty protection;
Please check to make sure electricity, cable and all connected equipment meet current requirements
before using this product;
Make sure power cable is in good condition. Please replace with a new power cable if the product or the
cable is over-heating;
Please make sure the product is operated by licensed personnel due to inside strong current; for any
questions, please consult with professional personnel;
Please wear eye-protection and do not watch the screen directly for a long time when screen is at 100%
brightness;
Do not use any optical devices with magnifying function to look at the screen or it could cause damage to
your vision;
Make sure the screen, processor and power have good ventilation, at least 4” distance from other
objects;
Do not stick any objects on screen;
Do not modify the product, or add new parts to it;
Do not expose the product directly to sunlight;
Do not use the product if the surrounding temperature is higher than 40℃;
Please wear a helmet to prevent bodily injury;
Please make sure any fixed and connected structures meet safety standards;
Warning: Manufacturer is not responsible for any incorrect, improper, irresponsible or unsafe operations.
CAUTION

PAGE 6
LED Digital Counter x1
Pull-strap x2
Keys x2
Power Cord x1
User Manual x1
Flight Case
PACKING LIST

PAGE 7
INTERFACE

PAGE 8
Power On
Connect power cable to power. Then, press “I” on power switch (see figure below.) After a few seconds, the unit LEDs light up
and its IP address becomes active.
NOTE: We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages to the
product.
Unit Connection Options
To connect to the unit, first download Viplex Express software and/or the ViPlex Handy mobile app (see table below). Refer to PC
download instructions on page 10 or mobile phone instructions on page 13.
CONNECT VIA PC
CONNECT VIA PHONE
IP Address, Ethernet, or USB ViPlex Handy mobile app
Create, edit, and publish playlists Display playlists only
OPERATION

PAGE 9
PC Connection to Single Unit
IP Address
The unit’s IP address is live once the unit is powered on.
1. Open Wi-Fi settings on your PC and find the unit IP address. The unit’s IP address is “AP” followed by the product ID
number, which can be found on the inside of the unit access door.
2. Enter the default network password: 12345678
Connect to Single Unit via Ethernet
Insert Ethernet cable into Ethernet (RJ45) port of unit, then connect ethernet to PC.
Connection to Single Unit via USB
1. Publish a Solution to USB in ViPlex Express (see page 12 for instructions).
2. Insert USB into USB port of unit. The solution plays automatically.
PC and Phone Connection to Multiple Units
Simultaneous control of multiple units requires an internet router and ethernet (RJ45) cables.
1. Connect all units together via Ethernet (RJ45) cables.
2. Connect ethernet cable to an internet router.
3. Open Wi-Fi settings on your PC or phone, and connect to the router.

PAGE 10
Create and Edit Playlists on PC
ViPlex Express is a program for creating, editing, and displaying content on your LED 3-sided counters.
Download ViPlex Express on PC
1. Download the software on its official website ViPlex Express
and click the Nova Cloud tab. Then, scroll to ViPlex Express.
https://www.novastar.tech/downloads
2. Choose ViPlex Express x32 or x64.
NOTE: Check your PC device specifications to determine if x32 or x64 is right for your system.
NOTE: If you are unable to download due to corporate firewall, contact your IT Department to allow download.
Connect in ViPlex Express
1. Open ViPlex Express application. The IP addresses of all units appear listed in the Screen Management tab. Choose an
available unit from the list, then click Connect.
2. Enter the username and password.
Initial username: admin
Initial password: 123456
3. Click OK.

PAGE 11
Create a New Playlist
1. Go to the Solutions tab, then click New in
the top left corner. Select Regular Scale. The Solution
Information window appears (see figure at right).
2. Name your Solution, then enter the resolution. (Refer to
table below.)
Display
Width
Height
Different content on each
side of the unit
256 px
320 px
To stretch content across
all three sides
768 px
320 px
3. Click OK. The Edit Playlist window appears.
Edit a Playlist
The Edit Playlist window allows you to add content and widgets to your playlist and adjust the settings. Refer to figure below.
A. Click [+] to add a page to your playlist.
B. Click File to insert images or video to the page.
NOTE: the resolution of image should fit this product.
C. Customize page by adding text, clock widgets, and more.
D. Position image or video on the page using the toolbar.
E. Save to save your changes. All saved playlists appear in the Solutions tabs.
F. Publish playlist to unit (see next page for more).

PAGE 12
Publishing Playlists
Once satisfied with your playlist settings, you can publish to and share to the unit via USB or network connection.
Via Network Connection
To publish to the unit, click Publish. The Publish window
appears.
Select Unit from Terminal Name list. Click Refresh if unit does
not appear listed right away. Then, click Publish.
Publish via USB
1. Insert a USB into your PC. In ViPlex Express, select a playlist in the Solutions tab. Click the USB Playback button to open the
USB Playback window (see figure below).
USB Publishing has 2 options: Copy and Play, and Plug and Play.
2. In Path, select your USB in the file browser pop up window. Click
OK.
3. In terminal password, enter the unit password.
NOTE: the default password is 123456
4. Click OK to finish publishing to USB.
Copy and Play
plug USB to copy the playlist to the unit. The playlist will loop play with or without
USB in. You must select [Overwrite] for this option
Plug and Play
Plug USB to play; remove USB to stop.

PAGE 13
Viplex Handy on Mobile Phones
The ViPlex Handy mobile app allows you to display solutions you’ve created in ViPlex Express.
Download ViPlex Express from App Store
Download the ViPlex Handy app on your mobile phone. Scan the QR code below or search ViPlex Handy in your app store.
Connect in ViPlex Handy
NOTE: Only one device can connect to the unit at once. Disconnect PC and other devices before connecting on mobile app.
Open your phone’s Wi-Fi settings on the phone and connect to the unit’s IP address.
1. Open Wi-Fi settings on your PC and find the unit IP address.
The unit’s IP address is “AP” followed by the product ID number, which
can be found on the inside of the unit access door. (See fig. X.X)
2. Enter the default network password: 12345678
3. Next, Open ViPlex Handy app. The IP addresses of all units appear listed in the Screen Management tab. Choose the unit
from the list, then click Connect.
4. Enter the username and password. Click OK.
Initial username: admin
Initial password: 123456
Playing Playlists
Click Local Devices on the homepage, then click Connect. Select a playlist from the Solutions tab, then play.

PAGE 14
OPTICAL
PARAMETERS
Pixel Pitch(mm) 2.5
LED Type SMD
Viewing Angle(H/V) 140°/120°
Brightness (nits) About 700nits
Refresh Rate ＞1920
Viewing Distance(m) 2.5m
ELECTRICAL
PARAMETERS
Average Power
Consumption(W/unit) 400W
Max Power Consumption(W/unit) 1050W
Input Voltage 90-132VAC
Input Interface USB RJ45
Power cord length 2m
Supported Video Files AVI,MKV, MP4, MOV, 3GP, FLV, WMV,
TS
Supported Audio Files MP3
Supported Image Files JPG, JPEG, BMP, GIF, PNG, WEBP
Content Management System Viplex
STRUCTURE
PARAMETERS
Module Size (W x H) (mm) 160x160
Single Screen Display Size (mm) 640*800
Single Screen Resolution (mm) 256*320
Three-sreen Display Size (mm) 1920*800
Three-sides Resolution (mm) 768*320
Overall Dimensions 25.6 x 25.6 x 38.4"
Material Metal, Steel, Aluminum, Plastic
Finish Powder-Coated, Matte
Color Black
Placement Type Floor Standing
Application For indoor only
OPERATING
CONDITIONS
Temperature
Operating Temperature 32 - 104 Degrees F
Storage Temperature - 4 -140 Degreees F
Humidity 20-80%
WEIGHT N.W. 152 lbs
G.W.(kgs) 270 lbs
PACKAGING Packing Size (mm) 31.5 x 31.5 x 47.3"
Weight (kgs) 118 lbs
GENERAL
Regulations / Compliance FCC
Package Contents Product, Instruction Manual, Power cord
Warranty 1 year
UPC Barcode
TECHNICAL SPECIFICATIONS

PAGE 15
ISSUE
PROBABLE CAUSE
SOLUTIONS
Display Screen is
black
- Display power is not on.
- Abnormal electrical power supply of
display.
- No video source is switched
(synchronous or asynchronous)
-Check the power supply to make sure
the unit is powered.
-Check if unit has been turned on.
-Check Ethernet cable connection.
Images out of
Sequence
Setting Error -Reload display configuration files
Images Repeating or
not displaying
properly
Setting Error -Reload display configuration files
Cannot Upload
Content
-Content format is not compatible.
-Content files are too large.
-Port being used is defective.
-App being used to play content is
defective.
-Android board is defective.
-Confirm content is one of the following
compatible formats: AVI, MPEG4,
WMV, MKV, flv, MP3, MP4, MOV.
-Confirm file size is less than available
space.
Parts Missing or
Damaged
- Parts missing during manufacturing.
(No charge for replacements.)
-Parts lost or damaged by customer.
(Customer may purchase
replacements)
-Contact a customer service
representative.
If all the potential solutions have been tested for a particular issue and problems have not been
resolved, contact a customer service representative for guidance.
Contact Information:
Website: www.displays2go.com
Phone: [phone]
TROUBLESHOOTING GUIDE

PAGE 16
Cleaning and Maintenance
1. Avoid strong vibration or impact on the product.
2. Keep the product dry to avoid possible damage by moisture.
3. Don't place the product under direct sunlight which may shorten the service life of the screen.
4. Clean Corian top with warm soapy water. Avoid using glass cleaner or other products with
ammonia.
5. If the product will not be used for a long time, pull out the power cord to prevent the internal short
circuit or other potential dangers.
Names and Contents of Toxic and Hazardous Substances or Elements in
the Product
Part name
Toxic and hazardous substances or elements
Pb
Hg
Cd
Cr
6+
PBB
PBDE
Display
О
О
О
О
О
Shell
О
О
О
О
×
×
Circuit board assembly *
О
О
О
О
О
Wires
О
О
О
О
О
О
Metal parts
О
О
О
О
О
О
Packaging materials*
О
О
О
О
О
О
Remote control
О
О
О
О
О
Speaker
О
О
О
О
О
Accessories*
О
О
О
О
О
О
*: Circuit board assembly includes PCB and the electronic elements thereof;
Packaging materials include packaging box, styrofoam, etc.;
Other accessories include instruction manual.
О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T
26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T
26572-2011 standard.
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and
verified by the company according to the material type. Some materials contain harmful substances that can’t be
replaced in present technology. We are dedicated to improving this.
The EFUP of the product is ten years. The pollution control label is shown on the right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

PAGE 17
Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste
Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for
recycling.
This Manual is for reference only and is subject to change without prior notice.
Visit www.displays2go.com for the latest product information and manual updates.
FCC Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.