DogWatch SmartFence Setup guide

Thank you for purchasing the new DogWatch®SmartFence™. If you are
not familiar with the SmartFence, please follow this Setup & Test Guide
step-by-step before you do your first SmartFence installation.
We recommend doing a practice installation of the SmartFence
in your own home so you can fully learn about and test the
SmartFence features and functions.
You can do your practice installation using the wire from an existing
system or using a zip clip or dummy wire.
The Test Guide portion of this document explains how you can trigger
alerts, change settings, and watch your pet’s activity to be sure the
system is working properly.
Please contact Customer Service if you have any questions.
Thank you,
The DogWatch Team
www.dogwatch.com - 10 Michigan Drive - Natick, MA - 01760 - 508-650-0600
DOGWATCH DEALER SMARTFENCE™TRAINING GUIDE

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SmartFence Collar sends
information to SmartFence
Communication Portal
SmartFence Transmitter sends
information to SmartFence
Communication Portal
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SYSTEM BASICS
SmartFence Information
Your Dog’s Prole Set up your pet’s prole with a photo! Your prole
displays your pet’s Breed, Size and Date of Birth.
Manage your Contacts Add your contact information to receive important system
information via text messages and/or email. Add
multiple contacts for family members and dog walkers.
Activity Tracking See if your dog is Active, Moderately Active, Lightly
Active, or Resting under your App “Activity” tab!
Monitor daily, weekly, and monthly activity levels.
System Settings Monitor your system settings; Training Level, Training
Mode, Rate, Frequency, and Range on your App prole
under the “settings” tab on your bottom navigation
   (AlsodisplayedonyourSmartFenceTransmitterorSmartCollar)
SmartFence Notication Options
Battery Status Your SmartFence will notify you when it’s time to
replace your SmartCollar battery!
Boundary Connectivity If the Boundary Loop has been broken or disconnected
your Smart Fence will let you know! An alarm will
sound from your transmitter and a text alert can be sent
to your phone.
No Collar Connection If your Portal loses its connection with your SmartCollar
for a period of time it can alert you! This could be
triggered by a number of events: dead battery,
dog chewing on the receiver, or the collar is out of range.
No Transmitter Connection If your Portal loses its connection with your SmartFence
Transmitter it can alert you. This could be triggered by a
number of events: a loss of power, failed component,
or the Transmitter is out of range.
*Boundary Challenges Boundary Challenges are logged but not reported. If you
would like to retrieve boundary challenge information
contact your local dealer.
SmartCollar SmartFence Transmitter SmartFence Portal
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SmartFence Communication
Portal sends information to
desktop and mobile devices:
 System information
 Text message and email alerts
SmartFence™
Receiver Collar
(SmartCollar™)
SmartFence™
Transmitter
SmartFence™
Communication Portal
(Portal)
SmartFence™
System Components
How the SmartFence Works - Overview
The containment components of the SmartFence function independently of the communication
components. The containment components continue to work even if the communication components
are turned off. The communication components include:
Updates once an hour.Updates every 2 minutes.

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SmartFence General Information
Pet(s) Profile Set up a profile and include a photo for your pet(s)! The pet profile displays the
Collar ID, Breed, Gender, Size and Date of Birth.
Contacts Add contact information to receive system information via text message and/or
email. You can add multiple contacts, such as family members or dog walkers.
You can choose which of your contacts you want to receive alerts.
Activity Levels Monitor your pet’s daily, weekly and monthly activity levels. Find out if your
dog has been Active, Moderately Active, Lightly Active, or Resting. Helps you
understand your pet’s activity patterns.
System Settings Monitor your system settings.
Collar: Training Level, Frequency
Transmitter: Training Mode, Rate, Frequency, and Range.
Turn ON/OFF Alerts Set which Alerts you want turned ON or OFF
Text/Email Notifications Customize your Alert settings:
Who receives them
Which Alerts are sent: Battery Status, Boundary Connectivity, etc.
How they are sent: Text Message and/or Email
Customizable Alerts
Battery Status An alert is sent when it’s time to replace the SmartCollar battery. A notification
will appear on the WebApp and will disappear when the battery is replaced.
Boundary Loop An alert is sent if the Boundary Loop wire is disconnected or broken for longer
than 2 minutes. A notification will appear on the WebApp. The notification
will disappear within 2 minutes of the boundary wire being repaired. (The
Transmitter will also alarm as usual.)
No Collar Connection An alert is sent if your SmartCollar does not connect with the Portal for more
than 6 hours. This could be triggered by a dead collar battery, receiver damage
(e.g., a dog chew) or the collar being out of range of the Portal. A notification
will appear on the WebApp. The notification will disappear within 1 hour of the
SmartCollar being back in range and reconnecting to the Portal.
Transmitter Running on
Battery Back-up
(PowerPakTM)
An alert is sent if the power goes out and the PowerPakTM is being used to
power the Transmitter for more than 2 minutes. A notification will appear
on the WebApp. It will disappear within 2 minutes when the Transmitter is
reconnected to power.
No Transmitter Connection An alert is sent if the Portal loses its connection with the Transmitter for more
than 10 minutes. This could be triggered by a loss of power, lightning or surge
damage. A notification will appear on the WebApp and will disappear within 10
minutes when the transmitter signal reconnects to the Portal.
*Boundary Challenges
(TattleTaleTM)
Boundary Challenges are recorded in the WebApp so the Dealer may access
the information, if needed. *It is not currently an option in Customer Alerts.
SmartFence Notification Options (Alerts)
You can choose to receive text message and/or email notifications for the following:

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DEALER TEST
For the Dealer Test, you are the Customer. When instructions refer to the Customer, that is you. You
will be testing the setup and function of the system from the perspective of both the Dealer and the
Customer.
System Information
Dealer ID:
This is the number that will link the customer’s
system to your Dealership management site.
Communication Portal UID:
This number links the customer’s Profile to a specific Communication
Portal. The UID can be found on the Portal Label.
Transmitter UID:
This number links the customer’s Profile to a specific SmartFence
Transmitter. The UID can be found on the Transmitter Label.
Collar UID:
This number links the customer’s Profile to a specific SmartCollar.
The UID can be found on the Collar Label.
XXXXX
XXXXX
XXXXX
Getting Started
uIn order to set yourself up as a New Customer, you will need an email address other
than your DogWatch Dealership email.
You can use a personal email address or ask a family member or friend. Keep in mind that the email
address you use to set yourself up as the Customer is the email address that will receive the email
alerts when you are testing the system.
vIf you have previously downloaded and tested the SmartFence WebApp, please delete
it and clear your Internet browser history.
We want this test to be as if you are a new customer without any saved SmartFence information.
Remember to clear the Internet browser history on your phone before reloading the WebApp
(see yand zon next page).
w
Record the following information from your SmartFence system components. Having this information
recorded will make it easier when you are adding the system information to the WebApp.
UID = Unique Identification Number

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DEALER TEST (cont.)
z
Opening the SmartFence WebApp.
The WebApp can be opened from a desktop or laptop computer, a tablet or a phone from Internet
browsers such as Chrome, Safari or Firefox.
The WebApp is not an “App” that can be downloaded from the ‘App Store’ or the ‘Play Store’.
It can only be opened from your Internet browser. After you open it, the WebApp icon can be
saved on your mobile device Home screen.
Instructions for opening the WebApp and saving the icon are provided in the Setup Instructions.
Getting Started
y
Clearing Your Internet Browser History
Mobile Devices
iPhone and iPad
- Click on the “Settings” icon
- Scroll down to select your browser, e.g., Safari
- Click on “Clear History and Website Data”
- Confirm you would like to “Clear History and Data”
Android
- Open browser. Click the “Menu” button
- Click “Settings” in the Menu
- Click the Privacy option
- Click “Clear Browsing Data” at the top right corner of your screen.
- Select the types of data you want to clear
- Tab the “Clear” button
Desktop or Laptop Computer
Mac/Safari
- Open browser. Click on “History” tab
- Click on “Clear history”
- You may get a pop-up asking you to confirm by clicking “Clear”
PC/Google Chrome
- Open browser. Hold “Ctrl + H”
- Click “Clear Browsing Data”
- Clear data “from beginning of time”
- Check first four boxes
- Select “Clear Browsing Data”
Other browsers will have variations of the above for clearing the browser history.
PC/Firefox
- Open browser. Click the dropdown menu
in the upper right corner
- Select ‘History”
- Select “Clear Recent History”
- Select “Everything” / “Clear Now”

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CREATE YOUR CUSTOMER PROFILE
Setup can be completed on Smartphone, Tablet, or Computer
STEP
1
Fill in the “CREATE ACCOUNT” fields
Customer email*
Password
Confirm Password
Read & Accept Privacy Policy and Terms of Use
Click “Next” to continue setup
* Reminder:
- you are the Customer for this test.
- Do not to use your Dealership email as the Customer email.
Note the email address and password for your records.
This will be required when you log into your customer profile.
Email: _______________________________________
Password: ____________________________________
Tablet
Computer
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Fill in “NEW SYSTEM SETUP” fields
System Name - (such as: Home, Lake House, Cabin, etc.)
Dealer ID Number
Communication Portal UID
Transmitter UID
Collar UID
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 Click ‘+ Collar’ to add additional Collar UID - or -
 Click ‘COMPLETE’ to finish system setup
IMPORTANT!
Confirm that you
have entered your
email address
correctly.
Open the WebApp
Open your browser.
(works best on Chrome or Safari)
Go to: smartfence.dogwatch.com
Click “NEW ACCOUNT”

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Fill in “USER PROFILE” fields
First Name
Last Name
Cell Phone Number (for text alerts)
Street Address
City
Pick State from dropdown menu & enter Zip Code
Select your Time Zone from dropdown menu
Click ‘NEXT’
Fill in “ADD A PET” fields
Pet’s Name
Select or take your pet’s Profile Photo
Select a Collar from dropdown menu
Select Gender from dropdown menu
Select Breed from dropdown menu
Select your pet’s Size from dropdown menu
Your pet’s Date of Birth
Fill in “CHOOSE A COUNTRY” field
Select your “Country” from dropdown menu
Click ‘NEXT’
CONGRATULATIONS, you have completed the SmartFence Profile!
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STEP 1: Create Your Customer Profile (cont)
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 Click ‘ADD ANOTHER PET’ and repeat steps - or -
 Click ‘COMPLETE’ to finish your User Profile

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Review Your Profile & Settings
The Paw Icon indicates Collar status
Your user profile can be viewed on a Phone, Tablet or Computer.
The Loop Icon indicates Transmitter
and Boundary Loop status
Green
Collar is connected
and functioning
properly
Profile View on a Computer
Profile View on a Tablet
Green
Boundary Loop
is connected and
functioning properly
Activity Button
View your pet’s activity.
Profile Button
View your pet’s profile.
Red
 No Power
 Wire Break
 On Battery Backup
(PowerPakTM)
 Lightning or Surge
Damage
Red
 Low Battery
 Dead Battery
 Chew/Damage
 Out of Range
Settings Button
This gear button is your menu link to view and manage all SmartFence settings.
PETS View and edit pet information and add additional pets
ALERTS Set which alerts you want to receive
COLLARS View collar settings, edit collar information and add additional collars
SYSTEMS View transmitter settings, edit system information and add additional systems
ACCOUNT View and edit account details (password, name and contact information)
CONTACTS Edit contact information, alert preference (text and/or email), and add additional contacts
RESOURCES Access the Quick Start Guide, Owner’s Guide, FAQs, Troubleshooting Tips . . . and more.
Home Screen

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SAVE THE WEBAPP ICON TO YOUR MOBILE DEVICE HOME SCREEN
iPhone and iPad:
Open: smartfence.dogwatch.com
on your mobile browser.
Open: smartfence.dogwatch.com
on your mobile browser
Open: smartfence.dogwatch.com
on your mobile browser.
Click on the Bookmark icon
Click on the Menu Button
Click on the Menu Button
Select Add to Home screen
Select “Add to Home screen”
Select “Add to Bookmarks” & Add
a label e.g., ‘DogWatch SmartFence’
Confirm by clicking “Add”
Confirm by clicking “Add”
Open the browser bookmarks
screen and long-press the
bookmark that you just created.
Select “Add to Home screen”
Android:
Older Androids:
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This DogWatch SmartFence Icon should now appear on your mobile device
home screen and can be used to open your SmartFence WebApp.
Follow the steps below to save the SmartFence WebApp link
and icon to your mobile device home screen.
 Setting up your SmartFence system and your User Profile works best when it is
done before you save the icon.
 To add the WebApp icon to your home screen, the WebApp must be open.
 Add the icon to your home screen any time after completing your User Profile.
STEP
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1Place the Portal in a location near the home
router and a power source.
Connect the Portal to your home router using
the green Ethernet cord provided.
Plug the power supply into the outlet and the
other end of the power cord into the Portal.
You will hear a beep when the power is connected.
Portal
Communication
Portal
Portal
Power
Outlet
Power
Outlet
Home Router
Home Router
HARDWARE INSTALLATION
Setup your SmartFence Communication Portal
Your Connection
to the Collar
Light
Indicator
Green
Red
Red & Green
Collar Is Working Properly
Collar Battery Is Low
(or)
We Have Not Heard From
Your Collar (Check Battery)
Portal has not made an initial
connection with Collar
Connected to the Web
Not connected to the Web
(Check your Router)
N/A
Your Boundary Loop is
Working Properly
You May have a Wire Break or
Lost your Power Connection
(Check your Transmitter
Power and Boundary Loop)
Portal has not made an initial
connection with Transmitter
Your Connection
to the Internet
Your Connection
to the Boundary Loop
STEP
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Ethernet cord
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Wait approx. 30 seconds for the Portal to
start-up. There will be a second beep and
then you should see:
Green Internet light indicates you
connected to the Internet.
Red/Green Lights on both the Paw
and Transmitter Loop indicate
your Collar and Transmitter are not yet
connected.


Rear View
Boundary
Status
Internet
Connection
Status
Collar
Status
Top View
Power
Supply Port
Ethernet
Port
Re-set
Button Antenna

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STEP
4
HARDWARE INSTALLATION
Setup your SmartFence Transmitter
Place the Transmitter in a location as close to the Communication Portal as possible
while also taking into account best practices for good grounding techniques & the best
access point for the loop wire routing from the wall.
Connect the Transmitter to power via the 18v power supply.
Plug PowerPak™battery backup into port on Transmitter.
Plug the boundary loop test wire into port on Transmitter. Please use the test wire
provided with the test system for the initial test.
Turn ON the Transmitter via the power switch.
The Transmitter will now connect to the Communication Portal. This usually takes
only a few minutes. After it connects, the Boundary Status light on the Portal will turn
Green.
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The SmartFence Transmitter communicates with the Portal once every two minutes.
DEALER TEST INSTRUCTIONS
1. Please use the dummy test wire provided with the system for your initial test.
2. After you are comfortable setting up and testing the system, you may connect
the SmartFence Transmitter to the installed wire at your house.
Power
On/Off
Range
Control
Range & Boundary
Loop Monitor
Display
Rate
Adjustment
Training
Mode Switch
Power Supply PowerPak™Ground Wire Boundary Loop Plug
Bottom View

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STEP
5
Insert battery POSITIVE end down.
Use the magnet to set the
training level on the Receiver.
Insert Battery (positive end down)
Adjust to the desired Training Level
The Collar will now connect to the Communication
Portal.
The collar will connect to the Portal within a
few minutes after the battery is inserted, but it
may take up to 1 hour for new activity data and
setting information to update.
After the collar connects with the Portal, the paw
indicator light on the Portal will turn Green.
HARDWARE INSTALLATION
Setup your SmartFence Collar
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The SmartFence collar communicates with the Portal once an hour.
Setup Complete!
Green Boundary Status Light
Portal is Connected to the Transmitter
Green Collar Status Light
Portal is Connected to the SmartCollar
Green Internet Connection Light
Portal is Connected to the Internet
The system is properly connected when
you see three Green lights on the Portal.
The containment features of the DogWatch Hidden Fence are independent of
the communication features of the SmartFence. The containment features will
continue to work even if the Portal is turned OFF or the Internet is not working.
If the Collar goes out of range of the Portal, it will still work with the fence.
If the Portal loses power, the Transmitter and the Collar will continue to work
with the fence.
!

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Follow the steps below to test:
TEST 1
TRANSMITTER SETTINGS
Verify all transmitter settings are properly displayed
Open your WebApp and click on the ‘Settings’ button in top right corner of
the WebApp.
Click “Systems”
Note your “Training Mode”, “Rate”, “Range”, and “Frequency”
Now, change the settings on the Transmitter.
Refresh the “Systems” page
(To refresh, click the settings button then click “Systems” and the new
settings will appear.)
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The Transmitter sends a new status update to the Portal every 2 minutes. Therefore,
it may take up to 2 minutes for the new settings to display in the WebApp.
Did your settings change? Y / N
If not, what did you see?_________________________________________________________
Clicking the ‘Doghouse’ icon will take you back to the Home screen.
Home
Screen
Settings
Screen

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Follow the steps below to test:
TEST 2
SMARTCOLLAR SETTINGS
Verify all collar settings are properly displayed
Open your WebApp and click on the “Settings” button
(Gear button on top right corner of WebApp)
Click “Collars”
Note your “Training Level” and collar “Frequency”
Now, change the “Training Level” on the collar.
Refresh ‘Collars’ page (Click the settings Gear then click “Collars”)
and the new settings should appear.
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The collar sends a new status update to the Portal once an hour. Therefore,
it may take up to 1 hour for the new settings to display in the WebApp.
Did your settings change? Y / N
If not, what did you see?_________________________________________________________

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If your dog is out of range from the Portal when the collar sends the hourly activity
update, nothing will be added to the graph. The activity is not lost for that hour, it is
stored inside of the collar until the dog is back within range and the collar reconnects.
After the collar reconnects to the Portal, all of the stored data will be added to your
activity graph.
The Collar sends a new activity update to the Portal once every hour. The Portal will
report new activity updates to your WebApp each hour. You can view your pet’s daily,
weekly or monthly activity levels.
TEST 3
ACTIVITY REPORTS
Verify all activity is properly displayed
From the WebApp Home screen, click on the “Activity” tab.
Activity will update every hour on the WebApp display. The hourly activity
is ‘averaged’ using several variables to determine activity level.
Play with your dog in the yard and note the activity for that hour.
Allow your dog to rest and note the activity for that hour.
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Is the activity populating hourly? Y / N
Do the averaged activity levels seem accurate? Y /N
If not, what did you see?_________________________________________________________

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Did the indicator light on your Portal turn RED? Y / N
Did you see the RED alert bar appear on the WebApp? Y / N
Did you receive a text message alert? Y / N
Did you receive an email message alert? Y / N
NOTES:
Follow the steps below to test:
Transmitter is
On Battery Backup
(RED light ON)
Transmitter is
Connected to Power
(GREEN light ON)
With the PowerPak battery backup plugged into the Transmitter, unplug the power supply.
Within approx. 2 minutes, the indicator light on the Portal should turn RED.
After 2 minutes, a RED alert bar should appear on the WebApp.
If needed, refresh the page. [Click the button to refresh.]
Click the +button on the RED alert bar to see more information.
Unless you turned off the alert settings, you should receive an email and a text alert in
addition to the alert displayed on the WebApp.
When power is restored, the RED notification bar should disappear and the loop
indicator light on the Portal should turn Green.
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TEST 4
ON PowerPakTM BATTERY BACKUP ALERT - TRANSMITTER
Verify ‘On Battery Backup’ is properly displayed

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Did the indicator light on your Portal turn RED? Y / N
Did you see the RED alert bar appear on the WebApp? Y / N
Did you receive a text message alert? Y / N
Did you receive an email message alert? Y / N
NOTES:
Follow the steps below to test:
Wire Break
(RED light ON)
Wire Connected
(GREEN light ON)
TEST 5
WIRE BREAK ALERT - TRANSMITTER
Verify ‘Wire Break’ is properly displayed
Unplug the Boundary Loop wire. The “break alarm” will activate on the transmitter.
Within approx. 2 minutes, the indicator light on the Portal will turn RED.
After 2 minutes, a RED alert bar should appear on the WebApp.
If needed, refresh the page. [Click the button to refresh.]
Click the +button on the RED alert bar to see more information.
Unless you turned off the alert settings, you should receive an email and a text alert in
addition to the alert displayed on the WebApp.
After the boundary loop wire is reconnected, the “break alarm” will turn off.Within
approx. 2 minutes, the RED notification bar should disappear and the loop indicator
light on the Portal should turn Green.
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3
4
6
5

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Did the indicator light on your Portal turn RED? Y / N
Did you see the RED alert bar appear on the WebApp? Y / N
Did you receive a text message alert? Y / N
Did you receive an email message alert? Y / N
NOTES:
The SmartFence Transmitter sends updates to the Portal once every 2 minutes. If the Portal does
not receive an update from the transmitter for 10 minutes, you should get an alert saying,
“There have been no recent updates from your DogWatch Transmitter at (Home).
Please make sure your transmitter is plugged into power and working properly.”
This notification could be triggered by a loss of power, lightning damage or surge.
Follow the steps below to test:
Transmitter Connected
(GREEN light ON)
No Communication
from Transmitter
(RED light ON)
TEST 6
NO COMMUNICATION ALERT - TRANSMITTER
Verify all Communication alerts are properly displayed
Turn OFF the Transmitter via the power switch.
After 10 minutes of the Transmitter being turned OFF, the Boundary Status light on
the Portal should turn RED.
After 10 minutes of the Transmitter being turned OFF, a RED alert bar should
appear. If needed, click the button to refresh the page.
Click the +button on the RED alert bar to see more information.
Unless you turned off the alert settings, you should receive an email and a text alert
in addition to the alert displayed on the WebApp.
The RED notification bar should disappear after the Transmitter is turned ON.
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