Dometic 9500E User manual

OPERATING
INSTRUCTIONS
9500E
(12 VDC) Power Case/Cassette Awning
Model 231(LL)(CC).003(#)
Read these instructions carefully. These instructions MUST stay with this product.
USA & CANADA
SERVICE OFFICE
Dometic Corporation
1120 North Main Street
Elkhart, IN 46514
SERVICE CENTER &
DEALER LOCATIONS
Visit:
www.Dometic.com
REVISION D
Form No. 3316982.000 3/19
(French 3316984.000_D)
©2019 Dometic Corporation
LaGrange, IN 46761
INTRODUCTION ............................................................................. 2
IMPORTANT SAFETY INSTRUCTIONS AND DOCUMENT SYMBOLS.................................... 2
A. Recognize Safety Information............................................................. 2
B. Understand Signal Words ................................................................ 2
C. Supplemental Directives ................................................................. 2
D. General Safety Messages ................................................................ 2
OPERATION ................................................................................. 3
A. Opening And Closing The Awning ........................................................ 3
B. Programming The Remote Control......................................................... 4
C. Programming The Vibration Sensor ........................................................ 5
D. Resetting The Receiver .................................................................. 6
E. Testing The Awning Before Travel.......................................................... 6
F. Closing The Awning Using An Auxiliary Power Method........................................ 7
G. Closing The Awning Manually ............................................................ 8
ADJUSTMENTS............................................................................... 9
A. Adjusting The Vibration Sensor ........................................................... 9
B. Adjusting The Awning Open/Close Limits ................................................. 10
MAINTENANCE ............................................................................. 10
A. Changing The Batteries In The Remote .....................................................11
B. Changing The Batteries In The Vibration Sensor..............................................11
C. Maintaining The Hardware ...............................................................11
D. Maintaining The Fabric ................................................................. 12
TROUBLESHOOTING ........................................................................ 13
A. Awning Motor And Remote ............................................................. 13
B. Vibration Sensor....................................................................... 14
WARRANTY ................................................................................ 15

2
INTRODUCTION
This cassette awning (hereinaer referred to as “awning,” or “product”) is designed and intended for use on a Recreational Vehicle (hereinaf-
ter referred to as “RV”) with straight sides. It is especially well-suited for RVs with an over-cab extension where there is not sufficient surface for
a bottom mounting bracket. Use these instructions to ensure the correct operation of the product.
Dometic Corporation reserves the right to modify appearances and specifications without notice.
IMPORTANT SAFETY INSTRUCTIONS AND DOCUMENT SYMBOLS
This manual has safety information and instructions to help you eliminate or reduce the risk of accidents and injuries.
A. Recognize Safety Information
This is the safety alert symbol. It is used to alert you to potential physical injury hazards. Obey all safety messages that follow this sym-
bol to avoid possible injury or death.
B. Understand Signal Words
A signal word will identify safety messages and property damage messages, and will indicate the degree or level of hazard seriousness.
indicates a hazardous situation that, if NOT avoided, could result in death or serious injury.
indicates a hazardous situation that, if NOT avoided, could result in minor or moderate injury.
is used to address practices NOT related to physical injury.
Indicates additional information that is not related to physical injury.
C. Supplemental Directives
Read and follow all safety information and instructions to avoid possible injury or death.
Read and understand these instructions before use and maintenance of this product.
Incorrect operation and maintenance of this product can lead to serious injury.
The installation MUST comply with all applicable local or national codes, including the latest edition of the following standards:
U.S.A.
• ANSI/NFPA70, National Electrical Code (NEC)
• ANSI/NFPA 1192, Recreational Vehicles Code
CANADA
• CSA C22.1, Parts l & ll, Canadian Electrical Code
• CSA Z240 RV Series, Recreational Vehicles
D. General Safety Messages
Failure to obey the following warnings could result in death or serious injury:
• This product MUST be serviced by a qualified service technician.
• Do NOT modify this product in any way. Modification can be extremely hazardous.
• Frequently examine product for imbalance (uneven fit, sagging, loose parts), and for signs of wear or damage to wiring (if applicable) and
other critical parts. Do NOT use product if adjustments or repairs are necessary.
Critical parts may include awning fabric, cables, arm assemblies, etc.
• Disconnect product from power supply (if applicable), and do NOT operate product when maintenance (such as window cleaning) is
being carried out in the vicinity.
• Do NOT allow anyone (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge to
use this product, unless they have been given supervision or instruction (concerning use of this product) by a person responsible for their
safety.
• Do NOT allow children to play with product or with fixed controls (if applicable).
• Keep remote controls (if applicable) away from children.
• Do NOT add any devices or accessories to this product except those specifically authorized in writing by Dometic Corporation.

3
IMPORTANT SAFETY INSTRUCTIONS AND DOCUMENT SYMBOLS
IMPACT OR CRUSH HAZARD. NEVER leave an open awning unattended. Keep awning stowed (closed) when snow, heavy
rain, wind, and severe weather conditions are expected.
• IMPACT OR CRUSH HAZARD. Do NOT allow water to pool, snow to accumulate, or heavy debris on awning fabric. Do NOT hang or
place anything on awning. The awning will become unstable, and could bend or collapse.
• FIRE HAZARD. Keep sources of heat and fire (barbecue grills, portable heater, etc.) away from awning.
Failure to obey the following cautions could result in injury:
• PINCH HAZARD. Maintain a horizontal distance of at least 16" between fully open awning and any permanent object.
Do NOT face awning toward permanent objects that may interfere with awning operation.
• PINCH HAZARD. Keep CLEAR of arm assemblies while awning is open. If awning is equipped with a vibration sensor, arm assemblies
will automatically close against back rail during windy conditions.
This product is for use with 12 VDC only.
OPERATION
A. Opening And Closing The Awning
PINCH HAZARD. Keep CLEAR of arm assemblies while closing awning. Arm assemblies will close against back rail. Failure
to obey this warning could result in death or serious injury.
PINCH HAZARD. Maintain a horizontal distance of at least 16" between fully open awning and any permanent object. Fail-
ure to obey this caution could result in injury.
Do NOT allow awning fabric to rest on raers. Wind will cause awning fabric to rub against arm assemblies which could
result in premature wear and abrasions.
FIG.1
Up Button
Stop
LED +
Down Button
LED –
• Press the UP and DOWN awning remote buttons to retract
and extend the awning.
BUTTON FUNCTION
Up Retracts the awning (one touch)
Stop Stops the awning at an intermediate position
Down Extends the awning (one touch)
LED − Dims LED light(s)
LED + Brightens LED light(s)
If the awning does NOT perform as indicated or fabric
edges are sagging when extended, refer to
“Troubleshooting” on page 14.

4
OPERATION
B. Programming The Remote Control
IMPACT OR CRUSH HAZARD. Make sure the awning retract button and the awning extend button operate the awning in
the intended direction. Failure to obey this warning could result in death or serious injury.
Complete each programming step within four seconds of the previous step to keep the receiver in pairing mode. If the receiver resets,
restart the programming process.
• Disconnect all power to the receiver and wait 10 seconds before reconnecting to begin the programming process.
STEP1
Battery Cover
Remote Control (Back)
STEP2 Wireless
Receiver
12 VDC Power
Supply To Receiver
ON
STEP3
Press the P2 button
two times.
The Receiver beeps
twice aer each
press of the button.
x2
x2
STEP4
Awning Extend
(Down) Button x4
x1
• Refer to Section “A. Opening And Closing The Awning” on
page 3 to test the remote control.
When Step 4 is completed, proceed immediately to Section
“C. Programming The Vibration Sensor” on page 5.

5
OPERATION
C. Programming The Vibration Sensor
Complete each programming step within four seconds of the previous step to keep the receiver in pairing mode. If the receiver resets,
restart the programming process.
• When installing a vibration sensor, complete the steps in Section “B. Programming The Remote Control” immediately before begin-
ning Step 1 of this procedure.
STEP1 Sensor Base
Battery Compartment
Vibration Sensor
Back Of
Sensor
STEP2
Set To 0
Sensor
Dial
Battery Compartment
STEP3
x2
a.
b.
x1
x1
x1
Back Of
Remote
Control
a. Press the P2 button once. The wireless receiver beeps once
and the awning jogs.
b. Press the P2 button a second time. The receiver beeps once.
STEP4 Programming
Button x1
x1 x5 x1
Battery
Compartment
• Press the vibration sensor programming button. The sensor
beeps once, the wireless receiver beeps five times, and the
awning jogs.
STEP5
Set To 5
Sensor Dial
Battery Compartment
STEP6
Programming
Button Awning Retracts
x1
• Set the vibration sensor dial to the desired level of detection
(see Section “A. Adjusting The Vibration Sensor” on page
9).
• Press the vibration sensor programming button once. The
sensor beeps once and the awning retracts.

6
OPERATION
D. Resetting The Receiver
STEP1
x1
• Press the P2 button on the remote. The receiver
beeps once.
STEP2
x1
Stop Button
• Press the Stop Button on the remote. The receiver
beeps once.
STEP3
x3
• Press the P2 button on the remote. The receiver beeps three
times and the awning jogs.
STEP4
Awning Extend
(Down) Button
Awning Retract
(Up) Button
• On the remote, press the Up button, then the Down button.
• If the awning does not move, the receiver is reset.
• If the awning moves, repeat Steps 1 through 3 until the
awning does not move when the Up and Down buttons
are pressed.
• Refer to Section “B. Programming The Remote Control” on
page 4 to reprogram the remote to the receiver.
E. Testing The Awning Before Travel
Failure to obey the following warnings could result in death or serious injury:
• IMPACT OR CRUSH HAZARD. Do NOT transport RV if awning fabric is torn or damaged, even if awning closes successfully. Dam-
aged awning fabric could compromise awning’s stability and could allow awning to extend quickly and unexpectedly during
transit.
• IMPACT OR CRUSH HAZARD. Verify ignition interlock is working correctly before traveling with RV. If awning responds to remote
with ignition in ON position, accidental operation during transit could occur. The awning MUST be disabled, then serviced by a
qualified service technician.
• Inspect the awning for damage. If the fabric is torn, tie the lateral arm assemblies tightly before travel. Then contact a qualified service
technician for repairs.
• Test the ignition interlock system by turning the ignition to the ON position. Attempt to retract the awning. If the awning operates, refer to
“Troubleshooting” on page 14.

7
OPERATION
F. Closing The Awning Using An Auxiliary Power Method
ELECTRICAL SHOCK HAZARD. Disconnect power from product before accessing wiring connections. There may be issues
mimicking a power failure with electric current still present, or power may return unexpectedly. Failure to obey this warning could result in
death or serious injury.
Rule out simple causes for power failure BEFORE proceeding. Refer to “Troubleshooting” on page 14. Aer awning is closed manu-
ally, it will require service by a qualified service technician.
STEP1 Receiver
Wiring
RH End Cap
• Disconnect power to the RV, the receiver unit, and the awning.
• Unplug the motor connector from the RV wiring connector
inside the RH end cap.
• Using 16 gauge wire leads, connect the positive (+) lead wire
to the BLUE motor wire and the negative (–) lead wire to the
BROWN motor wire. Secure using electrical tape.
• Connect the other end of the wire leads to the
positive (+) and negative (–) terminals on an external
12 VDC power source.
• Disconnect the wire leads from the power source when the
awning retracts fully.
If the awning does not retract, proceed to “G. Closing The
Awning Manually” on page 8.

8
OPERATION
G. Closing The Awning Manually
PINCH HAZARD. Keep CLEAR of arm assemblies while closing awning. Arm assemblies will close against back rail. Failure
to obey this warning could result in death or serious injury.
Read BEFORE proceeding with this section:
• Perform these steps ONLY if the awning did not retract aer performing the steps in “E. Testing The Awning Before Travel” on page
6. Use a 3/8" wrench (or drill) and a flat-bladed screwdriver to complete steps.
• The awning may display up to a 4” gap when closed. To remove the gap, readjust the awning close limit aer a qualified service techni-
cian has repaired the awning.
STEP1
RH End Cap
RV Wall
Wiring
Wiring Hole
• Disconnect power to the RV, the receiver unit, and the awning.
• Unplug the motor connector from the RV wiring connector
inside the RH end cap.
STEP2
Tab
Tab
LH End
Cap
LH End
Plate
STEP3
Hex Rod
• Use a wrench to turn the hex rod until the awning is closed.
The awning may not close completely. Up to a 4" gap may
exist between the lead rail and the awning case.
• Reinstall the LH end cap.

9
ADJUSTMENTS
A. Adjusting The Vibration Sensor
IMPACT OR CRUSH HAZARD. Keep your hands, arms, head, and torso clear of the awning hardware during periods of rain,
wind, etc. These conditions may cause the vibration sensor to unexpectedly activate and retract the awning. Failure to obey this warning
could result in death or serious injury.
Failure to obey the following notices could damage product or property:
• Do NOT rely on the vibration sensor to prevent damage to the awning. The awning should ALWAYS be closed when unattended or when
strong rain, wind, etc., is expected.
• Do NOT hang any items from, or block, the travel of the hardware arms or awning when the vibration sensor is installed.
STEP1
Sensor Base
Sensor Cover
STEP2
Sensor Dial
Sensor Cover
Vibration Sensor
• To adjust the sensitivity of the vibration sensor, turn the dial
to a setting between 1 (most sensitive) and 9 (least sensitive).
Settings 0 and 5 are for programming only.
Aer making adjustments, confirm that the vibration sensor is
functioning correctly. See the installation manual for
more details.

10
ADJUSTMENTS
B. Adjusting The Awning Open/Close Limits
STEP1 Extension
Adjustment Screw
Retraction
Adjustment Screw
LH End (Bottom)
• To adjust the awning so the front rail fits tightly against the
case when the awning is fully closed:
• Turn the retraction adjustment screw clockwise for less
awning retraction.
• Turn the retraction adjustment screw counterclockwise for
more awning retraction.
The motor should turn off and stop turning when the awning
is fully closed. If the motor continues turning aer the awning
closes, damage to the motor or awning components may
occur.
• To adjust the awning so the fabric is not overly taut or sagging
when the awning is fully open:
• Turn the extension adjustment screw clockwise for less
awning extension.
• Turn the extension adjustment screw counterclockwise for
more awning extension.
MAINTENANCE
Failure to obey the following notices could damage product or property:
• Do NOT use insecticides or other sprays near the awning fabric. These could cause stains, and could adversely affect the fabric’s ability to
repel water.
• Do NOT expose the awning to adverse environmental conditions, corrosive agents, or other harmful conditions.
• Do NOT allow the corner of the entry door to contact the awning fabric. Otherwise, premature wear or tearing of awning fabric could
occur.
• NEVER close the awning (for storage) when wet. The combination of moisture and dirt could result in mildew, discoloration, and stains. If
it is necessary to roll up awning (temporarily) while wet, make sure you roll it out and let it dry (as soon as conditions allow) before rolling it
up again.
• Do NOT allow dirt, leaves, or other debris to accumulate on the awning, which could cause abrasion and stains. Mildew could grow on
dirt and organic debris, causing permanent discoloration, stains, and odors to the awning fabric.
• Do NOT use rechargeable batteries (NiMH, NiCD, etc.). Disposable Lithium or Alkaline batteries are recommended. Do not mix battery
types.
• Make sure battery polarity is matched correctly to battery compartment.

11
MAINTENANCE
A. Changing The Batteries In The Remote
STEP1
Battery CoverBattery
Remote
(Back Of Remote)
• Insert one CR2430 Li-MnO2 battery. Replace battery cover.
B. Changing The Batteries In The Vibration
Sensor
STEP1
Sensor Cover
Vibration Sensor
Batteries
• Remove the vibration sensor from the sensor base on the lead
rail and pull slide off the sensor cover.
• Insert two AAA disposable batteries. A short beep will emit
from the sensor when the batteries are in place.
• Replace the sensor cover and reattach the vibration sensor.
C. Maintaining The Hardware
Failure to obey the following notices could damage product or property:
• Do NOT use strong chemicals or abrasives to clean parts, as their protective surfaces will be damaged.
• Do NOT use silicone sprays near labels. Otherwise, the adhesive bond to product surfaces could weaken.
FIG.1
• Spray silicone lubricant on the moving parts of the awning.
FIG.2
• Spray silicone lubricant at the joints of the arm assemblies.

12
MAINTENANCE
D. Maintaining The Fabric
Cleaning The Awning Fabric
STEP1
Failure to obey the following notices could
damage product or property:
• Do NOT use abrasive or corrosive cleaners, mildew re-
movers, or hard bristle brushes on the awning fabric.
• Remove solution COMPLETELY from awning fabric.
Bleach will degrade awning fabric if NOT completely
rinsed off.
Wrinkling is a normal characteristic of a vinyl awning. To
minimize wrinkling, leave the awning open during warm
weather. If a slight “travel line” appears where the door roller
(if installed) contacts the fabric, the integrity of the fabric will
NOT be affected.
• Mix a cleaning solution of 1/4 cup dish soap and 1/4 cup
bleach with five gallons of fresh water.
• Open the awning, apply the cleaning solution, then close the
awning for five minutes.
• Open the awning and completely remove the solution from
the top and bottom of the awning fabric, using clean water.
Rinse thoroughly. Bleach degrades the fabric.
• Repeat process as necessary. Make sure the awning fabric is
dry before closing.
Repairing The Awning Fabric
STEP2
VLP
Pinhole Tear
NEVER close (roll up) awning when vinyl liquid
patch (VLP) is wet. Otherwise, damage to other parts of the awning
fabric (melting through layers) will occur.
• To repair a pinhole or a spot flaked off of the coating, apply a
very small amount of VLP to a cotton swab.
• Gently roll the cotton swab around the pinhole. The VLP melts
the coating (on the fabric) and fills in the pinhole so it blends
with the vinyl color.
• Make sure the VLP is dry before closing the awning.
VLP is available from Dometic Corporation. Reference part
number 3314216.000 when ordering.

13
TROUBLESHOOTING
A. Awning Motor And Remote
PROBLEM CAUSE SOLUTION
Awning motor does not
respond to awning remote.
Motor will not operate for approximately 60
seconds aer awning is closed by vibration
sensor.
Power receiver OFF then ON to temporarily bypass
delay.
Remote batteries may be spent.
Press either the UP or DOWN button briefly to verify
the LED lights momentarily (on remote). If LED does not
light, install new battery. See Section “A. Changing The
Batteries In The Remote” on page 11.
Remote is not activated, programmed to re-
ceiver, or remote programming is corrupt.
If remote is added from a kit, see Section “B.
Programming The Remote Control” on page 4.
Receiver may need to be reset. See Section “D. Reset-
ting The Receiver” on page 6.
Awning is disconnected from power source. Check all power connections.
RV or power source breaker is tripped, or fuse
is blown.
Reset breaker, or replace fuse as necessary. If the issue
persists, contact a qualified service technician.
A power line switch is OFF, or ignition
disconnect switch is ON. Turn power line switch ON, or ignition switch OFF.
RV battery has discharged. Recharge RV battery.
Awning motor is damaged or defective. Close awning manually and contact a qualified service
technician.
Awning motor travels in
wrong direction when UP or
DOWN button is pressed.
Remote programming for motor rotation is
incorrect.
The motor and remote will need to be reprogrammed
to change the direction on the remote. See Section “B.
Programming The Remote Control” on page 4.
Awning does not fully
extend, or extends too far
(fabric edge sags).
Awning out limit is set incorrectly. See “B. Adjusting The Awning Open/Close Limits” on
page 10 to reset the limit.
Awning closes slightly aer
stopping on extension.
This is a feature added to enhance fabric
tension and appearance. No action required.

14
TROUBLESHOOTING
B. Vibration Sensor
PROBLEM CAUSE SOLUTION
Awning does not
automatically close when
windy conditions are
present.
Vibration sensor batteries are low. Replace batteries. See Section “B. Changing The
Batteries In The Vibration Sensor” on page 11.
Vibration sensor is not programmed to awning
motor.
Program the vibration sensor. See Section “C. Pro-
gramming The Vibration Sensor” on page 5.
Sensitivity setting is too low.
Adjust to appropriate sensitivity level. See Section “A.
Adjusting The Vibration Sensor” on page 9.
Awning automatically clos-
es during light
breezes.
Sensitivity setting is too high.
Awning automatically clos-
es aer 30 minutes without
windy conditions.
Vibration sensor batteries are low. This is indi-
cated by the vibration sensor beeping at regular
intervals.
Replace batteries. See Section “B. Changing The
Batteries In The Vibration Sensor” on page 11.
Awning automatically clos-
es aer one hour without
windy conditions.
Vibration sensor is missing, or installed incorrectly
on sensor base.
Install vibration sensor onto sensor base correctly.
See vibration sensor instructions on how to replace
the vibration sensor.
Vibration sensor batteries are dead. Replace batteries. See Section “B. Changing The
Batteries In The Vibration Sensor” on page 11.
Vibration sensor is damaged or defective. Replace vibration sensor. See vibration sensor
instructions on how to replace the vibration sensor.
Vibration sensor does not
beep when new batteries
are installed.
Vibration sensor batteries are installed incorrectly. Install batteries to correct polarity (direction).

15
WARRANTY
LIMITED ONE-YEAR WARRANTY AVAILABLE AT WWW.DOMETIC.COM/WARRANTY.
IF YOU HAVE QUESTIONS, OR TO OBTAIN A COPY OF THE LIMITED WARRANTY FREE OF CHARGE, CONTACT:
DOMETIC CORPORATION
CUSTOMER SUPPORT CENTER
1120 NORTH MAIN STREET
ELKHART, INDIANA, USA 46514
1-800-544-4881 OPT 3