ElectrIQ EGH20AWB User manual

USER MANUAL
2.0 KW DESIGNER
GLASS PANEL HEATER
EGH20AW / EGH20AWB
Thank you for choosing electriQ
Please read this user manual before using this heater and keep it safe for future
reference.
Visit our page www.electriQ.co.uk for our entire range of Intelligent Electricals
THIS PRODUCT IS ONLY SUITABLE FOR WELL INSULATED SPACES OR
OCCASIONAL USE

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CONTENTS
SAFETY INSTRUCTIONS
3
SETTING THE UNIT UP
5
PRODUCT OVERVIEW
6
CONTROL PANEL
6
DISPLAY
7
QUICK USE GUIDE
7
SETTING THE DAY AND TIME
7
OPERATION
8
TIMER
9
SETTING UP THE APP
10
USING THE APP
16
CLEANING AND MAINTENANCE
21
TROUBLESHOOTING
21
TECHNICAL SPECIFICATIONS
22
SUPPORT
22
PRODUCT FICHE
23

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SAFETY INSTRUCTIONS
IMPORTANT
Carefully read the instructions before operating the unit
This appliance is for indoor use only.
Rating: This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
Installation must be in accordance with the regulations of the country where the
unit is used.
If you are in any doubt about the suitability of your electrical supply have it checked
and, if necessary, modified by a qualified electrician.
This heater has been tested and is safe to use. However, as with any electrical
appliance - use it with care.
Disconnect the power from the unit before dismantling, assembling or cleaning.
Avoid touching any moving parts within the appliance.
Never insert fingers, pencils or any other objects through the guard.
This appliance can be used by Children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be carried out
by children.
Children aged from 3 years and less than 8 years shall only switch on/off the
appliance provided that it has been placed or installed in its intended normal
operating position and they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved. Children
aged from 3 years and less than 8 years shall not plug in, regulate, or clean the
appliance or perform user maintenance.
Children under 3 years should be kept away unless continuously supervised.
Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.
Do not clean the unit by spraying it or immersing it in water.
Never connect the unit to an electrical outlet using an extension cord. If an outlet
is not available, one should be installed by a qualified electrician.
Never operate this appliance if the unit, cord or plug is damaged. Ensure the power
cord is not stretched, exposed to sharp object/edges, or routed under the unit.
Any service other than regular cleaning should be performed by an authorised
service representative. Failure to comply could result in a voided warranty.
Never use the plug as a switch to start and turn off the heater. Use the provided
power switch on the rear of the unit.
Do not use an external timer.
Do not cover the air inlet or outlet, or place items close to the unit which may restrict
airflow, as this may present a fire risk.
The heater must not be located immediately below a socket outlet.
Always ensure the unit is secure before operation. Do not use on unstable or

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uneven surfaces and if wall-mounted, it must be securely attached to a suitable
wall.
Do not move or tilt the unit.
Avoid keeping the unit in direct sunlight for a long period of time.
The heater is designed to be used at temperatures above -20°C. If it is exposed
to temperatures below this, it must be allowed to warm above this level before
operation.
Do not attempt to repair, disassemble or modify the appliance. This unit contains
no user-serviceable parts.
Always unplug or disconnect the appliance from the mains power supply when not
in use, or when moving or cleaning it. Do not pull the cord to unplug the heater.
Keep the heater clean. Do not allow any object to enter the ventilation or exhaust
opening as this may cause electric shock, fire, or damage to the heater.
Do not use the appliance for anything other than its intended use. It is designed
for domestic indoor use only.
There may be a trace of odour during the first few minutes of initial use, or after a
period of storage. This is normal and will quickly disappear.
This appliance has hot and arcing or sparking parts inside. Do not use it in areas
where gasoline, paint, or any flammable liquids are used or stored.
Never locate this appliance where it may fall into a bathtub or otherwise become
exposed to water.
This appliance is IP24 rated, and so can be used or installed within a bathroom as
long as the appliance and its cables are not within Zones 0-2.
If used within a bathroom, the circuit must be protected by a suitable RCD to
prevent electric shock.
Do not allow the appliance to be submerged or sprayed with water.
If the unit is wall-mounted, it must be installed in accordance with current
regulations for the area of installation. If unsure, professional advice should be
sought.
The remote contains a lithium battery, keep out of reach of small children. Seek
medical advice if swallowed.
To prevent battery leakage: Remove the battery from the remote if exhausted or
before long periods of storage.
WARNING: To reduce the risk of fire or electrical shock, DO NOT use this
appliance with any solid-state Speed Control Device or any variable speed
controllers.
ENERGY SAVING AND UNIT SAFETY PROTECTION TIP
Do not cover or restrict the airflow. Do not use in a dusty environment.
For safety and maximum performance, when the castors are fitted the minimum
distance from a wall or objects should be 50cm.

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SETTING THE UNIT UP FOR USE
The appliance can be wall-mounted using the supplied mounting brackets, or alternatively
can be set up as a portable heater using the supplied legs and castors. It is important that
the unit is only operated if it is wall-mounted or has the castors fitted.
ATTACHING THE FEET
1. Turn the heater upside down.
2. Put the feet in position and align the
screws with the holes on the underside of
the feet.
3. Insert the screws into the feet, and fully
tighten.
4. After the installation is complete, turn the
heater the right way up.
WALL MOUNTING
The heater must be installed at least 15cm from the floor and 50cm from the ceiling.
IMPORTANT: Beforedrilling, ensure that no wires or pipelinesare behind the wallto prevent
damage.
1. Measure the distance between the 3 wall
hanging holes on the rear of the heater
2. After double-checking the measurements mark
their position on the wall, using a pencil. We
would advise using a spirit level to ensure all
markings are square and level.
3. Once you are happy with the position of the
marks, drill 8mm diameter holes using a suitable
drill bit
4. Insert the wall plugs into the holes. Please note depending on the wall type; alternative
fixings may be required. Ask for professional advice if unsure.
5. Insert the supplied long screws into the wall plug ensuring that the screw head is
protruding by 5~10mm.
6. Hang the heater onto the screws, ensuring all screws engage with the relevant slot on
the rear of the heater.
7. Push the heater to the side so that screws move through the channel on the brackets to
secure it in position.
.

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CONTROLLING THE HEATER
STANDBY BUTTON
UP
BUTTON
PROGRAM
BUTTON
MODE BUTTON
TIMER BUTTON
DOWN
BUTTON

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OPERATION
SWITCHING ON THE HEATER
Plug the heater into the power supply and turn on the power switch (on the side of the
unit). You will hear a sound. This indicates that the power supply is now connected.
The LED display will illuminate when the POWER button is pressed.
QUICK USE GUIDE
1. Switch the unit on using the main power switch on the side of the unit. The heater
will make a sound, and the display will flash.
2. Press the STANDBY button to turn on the heater. The display panel will light up,
and the unit will start to operate with the default settings.
3. Set the current day and time.
4. Use the UP and DOWN buttons to change the desired temperature, and the MODE
button to change between High Heat, Low Heat and Anti Frost modes.
SETTING THE DAY AND TIME
1. With the appliance turned on, hold the TIMER button for 3 seconds until the hour
value starts to flash.
2. Change the hour value using the UP and DOWN buttons.
3. Hold the TIMER button for 3 seconds to confirm the hour value.
4. Change the minute value using the UP and DOWN buttons.
5. Hold the TIMER button for 3 seconds to confirm the minute value.
6. Change the day shown on the day indicator using the UP and DOWN buttons.
7. Leave the unit for 5 seconds and the day and time will be saved.
DAY
TIMER OFF
INDICATOR
CHILD
LOCK
INDICATOR
TEMPERATURE
COUNTDOWN
TIMER MODE
HIGH HEAT
MODE
LOW HEAT
MODE
ANTI – FROST
MODE
OPEN
WINDOW
DETECTION
HEATING
ON
TIMER ON
INDICATOR
WIFI INDICATOR
7 DAY TIMER
MODE

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OPERATION
TURNING ON AND OFF
The STANDBY button can be pressed to enter and exit standby mode. If the unit is not to
be used for a while, we would advise for it to be turned off using the switch on the side and
unplugged.
CHANGING THE DESIRED ROOM TEMPERATURE
The desired room temperature can be adjusted in both High heat and Low Heat modes,
using the UP and DOWN buttons. After the UP or DOWN button has been pressed, the
temperature display will show the desired temperature. The desired temperature can be
adjusted between 10°C and 49°C.
CHILD LOCK
Press and hold the UP and DOWN buttons for 3 seconds to activate and deactivate the
child lock. When the child lock is activated the Child lock symbol will be shown on the
display and the buttons are disabled on the control panel until the child lock is deactivated.
CHANGING THE POWER LEVEL
Repeatedly press the MODE button to change between the 3 available power modes:
High Heat
The heater will operate at High Power(2KW), the desired
temperature can be specified between 10°C and 49°C.
Low Heat
The heater will operate at Low Power (1KW), the desired
temperature can be specified between 10°C and 49°C.
Anti-Frost
The heater will operate to keep the room temperature between 5°C
and 9°C in order to prevent freezing within the room. The desired
temperature cannot be changed.
OPEN WINDOW DETECTION
Hold Mode for 3 seconds to select Open Window Detection Mode. In this mode, when the
ambient temperature drops by 5°C. within 10 minutes, the heater will register the
possibility of an open window in the room. If this happens, it will stop heating
and enter standby mode.

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STANDBY TIMER
With the unit running with the desired settings, press the TIMER button. The countdown
timer symbol will illuminate and the unit will flash 00:00.
Repeatedly press the TIMER button to increase the duration of the timer (upto a maximum
of 24 hours).
Once the chosen timer length is selected, leave the unit, and after 10 seconds the timer will
start. After the chosen time period the heater will enter standby mode.
WEEKLY TIMER
Hold the PROGRAM button for 3 seconds to start the weekly timer. "Prog" will appear on
the display, signalling that the timer is active.
Press the TIMER button once, and the number “1" will begin to flash on the display to show
that the first day is selected. Use the UP and DOWN buttons to select the weekday to edit.
When you have selected the day to amend, press the TIMER button to confirm.
Each day has 6 time periods that can be programmed. Use the UP and DOWN buttons to
select the time period to adjust. Press the TIMER button to confirm the chosen time period.
The hours will begin to flash, and the symbol will be displayed. Adjust this using the UP
and DOWN buttons. Once the start hour is set, press the TIMER button and the minute value
will start to flash. Set this using the UP and DOWN buttons, before pressing the TIMER
button to confirm.
Once the start time has been set for the period of operation, the unit will then move onto
setting the finishing time. This will be indicated by the symbol on the display. This is set
in exactly the same way as the start time.
Once the TIMER button has been pressed to confirm the stop time the temperature display
will start to flash. Use the UP and DOWN buttons to confirm the desired temperature
during the period specified. The heater will only operate when the temperature is below
this value.
The above steps can then be repeated to set other time periods throughout the week.
The timer settings will be saved, and will not change as long as power is not disconnected
from the unit.

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CONNECTING THE APPLIANCE TO WIFI
DOWNLOAD THE APP TO YOUR PHONE
Download the ”TUYA SMART” app, from your chosen app store, using the QR codes below,
or by searching for the app in your chosen store.
Android
IOS

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MODES AVAILABLE FOR SETUP
The heater has two different setup modes, Quick Connection and AP (Access Point). The
quick connection is a quick and simple way to set the unit up. The AP connection uses a
direct local WiFi connection between your phone and the heater to upload the network
details.
When first turned on using the switch on the rear of the unit, the WiFi will be turned off. To
turn on the WiFi, press and hold the UP button for 3 seconds. The WiFi symbol will flash
quickly to indicate the unit is in quick connection mode
Please ensure your device is in the correct WiFi connection mode for the connection type
you are attempting, the flashing WiFi indicator on your heater will indicate this.
Connection Type
Frequency of Flashes
Quick Connection
Flashes twice per second
AP (Access Point)
Flashes once per second
CHANGING BETWEEN CONNECTION TYPES
To change the unit into AP mode, with the appliance in Quick Connection Mode, press and
hold the DOWN button for 3 seconds.
To change back to Quick connection mode, press and hold the UP button for 3 seconds.
TURNING THE WIFI OFF
To turn the WiFi off, the appliance must be turned off using the switch on the rear. When the
unit is turned back on it will start with the WiFi turned off, until reactivated following the steps
above.

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REGISTER THE APP
2. Read the Privacy policy and
press the Agree Button.
3. Enter your email address or
phone number and press
continue to register.
4. A verification code will be sent
by the method selected in step
3. Enter the code into the
app.
2. The app is now registered. It
will automatically log you in
following registration.
5. Type in the password you
would like to create. This
needs to be 6-20 characters,
with letters and numbers.
1. Press on the register button
at the bottom of the screen.

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SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within
your home. It can also be set up to work with multiple devices within different houses as
such during the setup process the app requires that different areas are created and named
to allow easy management of all your devices. When new devices are added, they are
assigned to one of the rooms you have created.
CREATING ROOMS
1. Press on the ADD HOME
button.
3. Type in a name for your
home,
4. Press on the location button
to select the location of your
home. (See SETTING
YOUR LOCATION below)
5. New rooms can be added by
pressing the ADD ANOTHER
ROOM option at the bottom.
(See ADD ANOTHER ROOM
below)
6. Untick any rooms that are not
required on the app.
7. Press DONE in the top right
corner.
SETTING YOUR LOCATION
Use your finger to
move the orange
HOME symbol.
When the symbol is
in the approximate
location of your
home, press the
confirm button in the
top right corner.
Location details
allows the app to be
set up later to
respond to weather
conditions in your
area.
ADD ANOTHER ROOM
Type in the name
of the room, and
press Done in
the top right
corner

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CONNECTING USING THE QUICK CONNECTION METHOD
Before initiating the connection, make sure the unit is in standby mode (Power switch ON,
but unit turned off), with the WiFi indicator flashing twice per second. If not follow the
instructions for changing the connection mode. Also ensure your phone is connected to the
WiFi network. (We advise turning mobile data off during setup)
2. Select the type of device
as “Heater” within the Home
Appliance tab.
3. Ensure the Ambient Light
indicator on the heater is
flashing twice per second，
then press on the orange
button at the bottom of the
screen.
5. This will then transfer the
settings to the heater. Wait for
this to complete. If this fails,
retry. If still unsuccessful please
review the troubleshooting
section for further help.
1. Open app and press “+” to
add device, or use the add
device button
4. Enter your WiFi password and
press confirm.

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CONNECTING USING APP MODE ALTERNATIVE METHOD
Before initiating the connection, make sure the unit is in standby mode, with the WiFi Light
Indicator flashing once per second. If not follow the instructions for changing the WiFi
connection mode. Also ensure your phone is connected to the WiFi network. (We advise
turning mobile data off during setup)
1. Open app and press “+” to
add device, or use the add
device button
2. Select the type of device
as “Heater” within the Home
Appliance tab.
3. Press on the AP mode button
in the top right of the screen.
4. Ensure the Ambient Light
indicator on the heater is
slowly flashing (once per
second), then press on the
orange button at the bottom of
the screen to confirm
5. Enter your WiFi password and
press confirm.
6. Go to network settings in your
phone and connect to the
“SmartLife xxx” connection.
There is no password to enter.
Then return back to the app to
complete setup.
This will then transfer the settings to the heater.
Once the connection process has completed, go back to the network settings on your phone to ensure your
phone has reconnected to your WiFi router.

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CONTROLLING YOUR APPLIANCE THROUGH THE APP
THE HOME SCREEN
Each device has its own entry on the home screen to allow the user to either quickly turn the unit on or off, or
to enter the device screen to make other changes.
Smart Scene: Allows you to
program intelligent
behaviour based on the
internal and external
environment
Add Device: Add a device
to the app, and go through
the setup process.
Profile: Provides the option
for changing settings,
Name of Heater: Press to
enter the Device Screen
Home: Return to home
screen from the Smart
Scene and Profile screens
Voice Control: Press to
give verbal instructions for
operation.

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DEVICE SCREEN
The device screen is the main control screen for the heater, providing access to the controls to amend the
functions and settings.
NOTE: Due to continuous development of the app, the layout and available features may
be subject to change.
Edit Name: Use to change
the name of the heater
Back: Returns to the Home
Screen
Power: Use to turn the unit on or
off.
MODE:
Use to change between the
different preset modes. Comfort
(High Heat) Mode, Eco (Low
Heat) Mode, and Anti-Frost
COUNTDOWN TIMER:
Use to add an off timer
while the unit is running,
or an on timer while the
unit is turned off
Device Name
Current Mode: Shows the
mode the heater is currently
working in.
Desired
Temperature:
Displays what has
been set as the target
room temperature.
Decrease desired
Temperature
Temperature range
10-49C
Increase desired
Temperature
Temperature range
10-49C
SETTINGS:
Change other device
settings such as the
Child Lock

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SMART SCENES
Smart Scenes is a powerful tool providing the option to customize the operation of the air heater based
both on conditions within the room and outside influences. This gives the user the option of specifying
much more intelligent actions. These are split into two categories Scene and Automation.
SCENE
Scene allows for a one-touch button to be added to the Home Screen. The button can be used to
change a number of settings in one go and can change all the settings within the unit. A number of
scenes can easily be set up, allowing the user to easily change between a number of preset
configurations.
Below is an example of how to set up a scene:
3. Press the Pen next to “Please
Enter Scene Name” to input the
name for your Scene
Show on Dashboard: Leave this
on if you require the scene to be
displayed as a button on the
Home Screen
Press the Red Plus to add the
action required. Then select
the heater from the list of
devices.
4. Chose the function, set the
value for the function, and
then press the back button in
the top right corner, to return to
the previous screen.
6. Once all the functions required have been added, press the Save button in the top right corner to
finalize and save your new Scene. It will then be saved to the home screen
1. Press on the
Smart tab at the
bottom of the
Home screen
2. Press on the Plus in the top right corner or on
Add Scenario to add a smart scene.

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AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by the Time,
and a range of other influences, depending on what other TUYA enabled devices you have on the network.
1. Press on the Scene tab at the
bottom of the Home screen
2. Press on the Automation tab
at the top of the screen.
3. Press on the + at the top of
the screen or press on Add
Automatic Action
4. Setup is very similar to the scene
setup on the previous page, and
includes an extra section for specifying
a trigger for the scene to start.
Press the Pen next to “Please Enter
Scene Name” to input the name for
your Scene
Press the Red Plus next to “When any
condition is satisfied” to add the trigger
Press the Red Plus next to “Execute
following actions” to add the action
required. Then select the heater from
the list of devices.
6. Chose the function, set
the value for the function,
and then press the back
button in the top right
corner, to return to the
previous screen.
5. Select the condition when the
automation should start. A
number of triggers can be
combined.
7. Once all the functions required have been added,
press the Save button in the top right corner to finalize
and save your new scene.
The automation is now set up, it can be turned on and
off using the toggle on the home page.

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PROFILE TAB
The profile tab gives you the option to edit both your detail, and
use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA
account, giving options such as adding a home, adding and
removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up (dependent
on device)
HELP CENTRE
Provides assistance using the features provided within the app
MORE SERVICES
This allows the unit to be integrated with your favorite home
automation hardware such as Google Home and the Amazon
Echo.
CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection mode, if
not please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WiFi password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not
supported), and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name
(SSID). Further advice on changing router settings will be available from your Internet
service provider / Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation
type should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting
to connect through CF mode, try AP mode.