EOS Zeus S User manual

INNOVATIVE SAUNA TECH N O L OGY
MADE IN GERMANY
IPx4
Zeus SL Zeus S
Zeus S / Zeus SL
print no. 29344998de / 46.18
EN Installation and operation manual
heater guard rail optional

2EN
English
Table of Contents
Intended use ............................................................................................................................................3
General notes...........................................................................................................................................3
Important notes......................................................................................................................................4
Scope of delivery ...................................................................................................................................7
Specifications...........................................................................................................................................7
Wiring diagrams......................................................................................................................................8
Connection examples...........................................................................................................................9
Installation and Safety gaps ............................................................................................................10
Heater guard rail installation.....................................................................................................12-13
Replacement of heating elements..........................................................................................14-15
Sauna stones.........................................................................................................................................16
Maintenance and care.......................................................................................................................17
Service Address....................................................................................................................................18
General Terms and Conditions of Service (ASB).......................................................................19

3
EN
Dear customer,
You have purchased a high-quality technical
device with which you will have years of sauna
fun.This sauna heater was designed and inspect-
ed according to the current European safety
standards and manufactured at the factory
in accordance with the quality management
standard DIN EN ISO 9001:2008.
This detailed installation and operation manual
has been prepared for your information. Please
in particular thoroughly read the important
notes and the information on electrical con-
nection.
We wish you exhilarating recreational experience
and lots of fun with your sauna!
Intended use
This sauna heater is exclusively intended for the
heating of sauna cabins in combination with an
appropriate control unit.
Any other use over and above the intended
purpose is not considered as appropriate use!
Compliance of the standard operation, mainte-
nance and repair conditions is also an element
of appropriate use.
The manufacturer cannot be held liable for
deviating, unauthorized alterations and any re-
sulting damages: the initiator of these changes
bears the full risk.
General information
Please check whether the unit has arrived in per-
fect condition. Any transport damages should be
immediately reported to the freight forwarder
delivering the goods or you should contact the
company that shipped the goods.
Please note that you will only be able to achieve
an optimum sauna climate if the cabin with its air
intake and ventilation, the sauna heater and the
control unit are aligned to each other.
Please observe the information and stipulations
made by your sauna supplier.
Sauna heaters heat up your sauna cabin using
heated convective air. Here, fresh air is drawn
in from the air intake which, when heated, rises
upwards (convection) and is then circulated
within the cabin. Part of the used air is pushed
out through the vent in the cabin.This creates a
typical sauna climate which can achieve temper-
atures of approx. 110°C measured directly under
the ceiling of your sauna, dropping in temper-
ature to approx. 30-40°C towards the oor. It is
therefore not unusual to measure temperatures
of 110°C on the temperature sensor hanging
over the heater, whilst the thermometer hanging
on the sauna wall, approx. 20-25 cm under the
cabin ceiling, only indicates 85°C. The bathing
temperature generally lies between 80°C and
90°C in the area of the upper bench when the
temperature is set to maximum.
Please note that the highest temperatures are
always generated over the sauna heater and that
the temperature sensor and the safety limiter
must be mounted there in accordance with the
control unit installation instructions.
When heating up for the first time, you may
notice a slight smell caused by evaporating
lubricants used in production processes. Please
ventilate your cabin before beginning your
sauna bath.

4EN
Important notes
• Unprofessional installation may
cause a re hazard! Please read these in-
stallation instructions carefully. In particu-
lar, please observe the dimensions stated
and the following notes.
• This device can be used by children aged
8 upwards and by persons with physical,
sensory, or mental disabilities, or who
have inadequate experience and knowl-
edge if they are supervised or if they have
received adequate instruction in how to
use the device safely and understand the
associated risks. Children may not play
with this device. Children may not clean
or carry out any user maintenance if un-
supervised.
• Children should be supervised to make
sure that they will not play with the unit.
•
!
Only specialists may install and con-
nect the sauna heater, control unit and
other electrical equipment with a xed
mains connection. The necessary protec-
tive measures according to VDE 0100 of §
49 DA/6 and VDE 0100 part 703/2006-2
must be observed.
• Sauna heater and controller may only be
used in sauna cabins made of suitable,
low-resin, untreated materials(e.g.spruce).
• Only a sauna heater with the appropriate
power output may be installed in the sau-
na cabin.
• Please provide air intake and vent open-
ings in each sauna cabin. The air intakes
must always be positioned behind the
sauna heater, approx. 5 to 10 cm above
the oor. The minimum dimensions of the
air intake and vent openings are stated in
the table.
• The duct vents are always to be positioned
oset diagonally to the sauna heater in
the lower area of the rear sauna wall. The
air intake and vents may not be covered.
Please observe the sauna cabin supplier's
instructions.
• Only the control units specied here-
in must be used for the operation of the
sauna heater. This control unit must be
positioned at an appropriate point on the
cabin outer wall; the associated sensor
must be positioned inside the sauna cabin
according to the installation instructions
included with the control unit.
• Caution: Covering the heater or an
incorrectly lled stone container represent
a re hazard.
• The sauna heater must be visually inspect-
ed before each use (also by remote con-
trol) for a safe condition.
• Every time before the sauna is
used, ensure that no objects have been
left lying on the sauna heater.
•
!
Caution: The high sauna heater

5
EN
temperatures generated during operation
can cause burns.
• The sauna heater is not intended for in-
stallation or set-up in a niche, under a
bench or under a sloping roof.
• Do not put the sauna heater into operation
when the air intake is closed.
• The cabin lighting and the corresponding
installation must correspond with the
"splash protected" version in accordance
with DIN EN VDE 0100 T 703. Therefore,
only VDE-tested sauna light with max. 40
Watt may be installed in connection with
the sauna heater.
• Only a locally certied electrician
may connect the sauna facility (sauna
heater,controlunit,lightingetc.) to a xed
mains connection.
• All electrical installations and all connec-
tion lines that are installed inside the cab-
in must be suitable for an ambient tem-
perature of at least 170 °C. If single-wire
cables are used as connection lines, they
must be protected using a exible metal
tube connected to the equipment ground-
ing conductor. Please see the table for the
minimum cross-section of the connection
cable and the suitable cabin size in rela-
tion to the power input in kW.
• When installing the sauna heater, please
ensure that the vertical clearance be-
tween the sauna heater upper edge and
the sauna ceiling is maintained. Please
see also the dimensions diagram for the
clearance between the lower edge of the
sauna heater and the oor. On heaters
with bases, this clearance is maintained
via the base or legs of the device.
• Floor heating in the sauna cabin increases
the surface temperature of the ooring.
• Please see the dimensions information
for the respective sauna heater for the
clearance between the heater protective
grating or the bench and other ammable
materials. The heater protective grating
must roughly accord with the front height
of the sauna heater.
• Please also observe the information and
instructions provided by the cabin manu-
facturer.
•
!
Please take precautions when
cleaning components with sharp edges.
• Upright heaters need to be tted on site
with elements that prevent them from
overturning.
• !Attention: Pour the infusion water
only on the sauna rocks and never any-
where else.
• When using your sauna in a dry
Finnish mode never add sauna essences or
place any herbs into the vaporizer holder
for essences/herbs. Fire hazard!

6EN
• Never add more essences or vol-
atile oils than advised on the packaging.
Never use alcohol or undiluted concen-
trates. Caution! Fire hazard!
•
!
When designing the cabin ensure
that the external exposed glass surfaces
only reach a maximum temperature of
76°C. If necessary, protective features
need to be tted.
• Please note that the wooden surfaces in
the areas exposed to high heat are subject
to possible discolourations (e.g. darkening
of wood).
Electrical connection
Using the above-mentioned wiring diagram
and the information on the wiring circuit ad-
hered to the respective control system, your
electrician will be able to connect the system
without further instructions.
Please note that, for safety reasons, power ca-
bles may not be laid visibly on the interior walls
of the cabin. Most sauna cabins have empty
ducts tted into the wall element with the air
intake.
If no empty ducts are available in your cabin,
drill a suciently sized hole in the cabin wall
directly next to the place where the cable exits
the sauna heater and guide this cable outside
through the hole to the control unit. The cable,
and all other connecting cables (mains power
cables and cabin lighting), should be installed
in installation ducts or also be protected against
damage on the outside of the cabin e.g. by lay-
ing them in installation pipes or attaching wood
cover strips.
The sauna heater, when made use of time pre-
set and remote control*, may only be used with
an appropriate cover protection or any other
safety device.
!
Caution!
Dear Customer,
In compliance with the valid regulations,
only certied electricians may connect the
sauna heater and the sauna control system
to the mains power supply.
Please note that you must provide a copy
of the invoice from the electrical company
who installed the sauna in case of a war-
ranty claim.
To preserve the right of a warranty claim,
only original spare parts of the manufac-
turer may be used.
*Remote control – means settings, switching, control
and adjustment of the sauna control unit by means of
commands transmitted from a remote location beyond
sight distance using telecommunication, wire- or wire-
less signal transmission systems, network and similar
systems.

7
EN
Specications
Scope of delivery
Inspect the delivery for completeness. Missing or damaged items should be reported to your au-
thorized dealer.
Standard delivery includes:
• Sauna heater
• Connection cable (by 10,5 and 12 kW - 2 separate cables)
• Owner‘s manual
• Set of sauna stones, approx. 25 kg
Power supply 400V 3N AC 50 Hz
Power output 6,0 kW 7,5 kW 9,0 kW 10,5 kW 12,0 kW
Suitable for sauna cabin size 6 - 8 m³ 7 - 10 m³ 9 - 14 m³ 11 - 15 m³ 14 - 18 m³
Min. size air inlet and air outlet 35 x 5 cm
~ Ø 18 cm
35 x 6 cm
~ Ø 18 cm
35 x 7 cm
~ Ø 18 cm
Weight, excl. stones / packaging Zeus S / *Zeus SL 67 kg / *62 kg 68 kg / *63 kg
Dimensions Ø x Height Zeus S / *Zeus SL Ø 45 x 100 cm / *Ø 45 x 70 cm
Stone lling 25 kg
Power extension required (LSG unit) no yes
Suitable sauna control units Econ series, Emotec series,
EmoStyle series, EmoTouch series
Leakage current max. 0,75 mA per kW heating power
Intended use Sauna heater for private and commercial sauna cabins
Fuse protection control unit 3 x 16 A
Fuse protection power extension (LSG) 3 x 16 A
Connection mains - control unit 5 x 2,5 mm²
Connection mains - LSG unit 5 x 2,5 mm²
Connection control unit - heater 5 x 1,5 mm²
Connection control unit - LSG unit 4 x 1,5 mm²
Connection LSG unit - heater 5 x 1,5 mm²
All cable cross sections are minimal cross section in mm² copper wire.

8EN
Inner wiring
U V W N
(Gr)
PE
2000W 2000W 2000W 2000W 2000W 2000W
PE
(Gr)
U V W N
12,0 kW
U V W N
2500 W 2500 W 2500 W
400 V AC 3N
7,5 kW
PE
(Gr) U V W N
3000 W 3000 W 3000 W
400 V AC 3N
9,0 kW
PE
(Gr)
U V W N
2000 W 2000 W 2000 W
400 V AC 3N
6 kW
PE
(Gr)
U V W N
1500W 2000W 1500W 1500W 2000W 2000W
V W NU
5x1,5 mm²
5x1,5 mm²
PE
(Gr)
(Gr)
PE
10,5 kW to control unit
to control unit
to LSG unit
to LSG unit

9
EN
400 V AC 3N
fan light
L N L N
L1 L2 L3 N W V U N N
WB WM
3 4
S1 S1 N
STB
Saunasteuergerät / Control unit /
Boîtier de commande / Пульт управления Sensorbus
Saunabus
reserviert
U V W N
PE (Gr)
Sensor
Limiter
Saunaheizgerät / Sauna heater /
Poêle de sauna / Печь для сауны
max. 9 kW
Netz / Mains / Réseau / Сеть
Connection overview and connection example
4
Saunasteuergerät
Control unit
Boîtier de commande
Пульт управления
Saunaheizgerät
Sauna heater
Poêle de sauna
Печь для сауны
5
5
Netz / Mains / Réseau / Сеть
6,0 - 9,0 kW
LSG
5 5
5
4
5
4
Saunasteuergerät
Control unit
Boîtier de commande
Пульт управления
Saunaheizgerät
Sauna heater
Poêle de sauna
Печь для сауны
Leistungsschaltgerät
Power extension unit
Extension de puissance
Блок расширения мощности
Netz / Mains / Réseau / Сеть
10,5 -12,0 kW
400 V AC 3N
N U V W
U V W N L1 L2 L3 N
S1 V N
400 V AC 3N
fan light
L N L N
L1 L2 L3 N W V U N N
WB WM
3 4
S1 S1 N
STB
Saunasteuergerät / Control unit /
Boîtier de commande / Пульт управления
LSG
Contactor box
Saunaofen
Sauna heater
Sensorbus
Saunabus
reserviert
N U V W
1 1 1 1
Sensor
Limiter
!
Attention! Make sure to always connect the neutral (N) wire of the heater!
Example for control units Emotec,
EmoStyle, EmoTouch 2+/3

10 EN
Minimum clearances (safety gaps)
The sauna cabin must have a minimum inner height of 190 cm.
The vertical gap between the top of the sauna heater and the inner surface of the sauna ceiling must
be at least 120 cm, the horizontal gap between the heater and the cabin wall or other ammable
materials must be at least 8 cm.
The distance between the heater guard and/or bench and other ammable materials must be at
least 10 cm.The height of the heater guard must be the same as the height of the front of the stove.
The sauna heating unit is designed for operation with an input voltage of 400 V AC 3N through the
sauna control unit and a separate power extension unit.
Sauna heaters may be operated via remote control* only in combination with an approved safety
system like EOS switch-o cover protection rail.
*Remote control – means settings, switching, control and adjustment of the sauna control unit by means
of commands transmitted from a remote location beyond sight distance using telecommunication,
wire- or wireless signal transmission systems, network and similar systems
min. 1200
Sensor
195
~705
~1000
Maße in mm / all sizes in mm
min.
80
min.
80
Installation
!By installation in the centre of the sauna or by a closed glass wall make sure to
provide the adequate air supply from below through the bottom.

11
EN
Ø 680 mm
Ø 450 mm
Zuluft
Zuluft
Zuluft
min.
80
Zuluft
~705 mm
Zuluft Zuluft
~ 1000 mm
Min. size for air inlet
and outlet 35 x 7 cm
Min. size for air inlet and
outlet (2x) 20 x 7 cm
Ø 680 mm
Ø 450 mm
Zuluft
Zuluft
Zuluft
min.
80
Zuluft
~705 mm
Zuluft Zuluft
~ 1000 mm
Ø 680 mm
Ø 450 mm
Zuluft
Zuluft
Zuluft
min.
80
Zuluft
~705 mm
Zuluft Zuluft
~ 1000 mm
25-35 mm
air inlet
air inlet
air inletair inlet
air inlet
air inlet
Air supply from below
The minimum size of the air supply and duct vent
35 x 7 cm (same size ~245 cm²)
Air supply at the side (rear)
By air supply from below and installation on the
inammablesurfacesthe dust & dripping water collecting
tray can be removed.
Do not cover the decoration
ring with stones!
Air supply by installation in the sauna centre to be provided
through an air channel, mechanical ventilation may be needed.
After reaching the nal location of the heater,
unscrew the 3 adjustable feet 25-30 mm.
adjustable feet

12 EN
Heater guard rail installation (optional)
Installation
1. Lift and take o the ring-shaped top cover
2. Take out the stone support frame
!Caution! Disconnect the heater
from the power supply and ensure that
the heater is cooled down! Risk of electric
shock! Risk of burns by a hot heater!
1x
3x 2x
~20
1.
2.
4.
3.
The ring-shaped heater guard rail is optionally
available in 270° and 360° versions. Please bear
in mind that in addition to the guard rail you
will also need the corresponding mounting kit.
Decoration cover ring
Heating block
Outer housing
Stone support frame

13
EN
3. Lift and take out the heating block by hold-
ing it at the heating elements.
4. Unscrew 3 headless screws (A) located in the
upper part around the heater housing. The
3 holes serve for mounting of the guard rail
support brackets.
5. Insert 3 Allen-key screws M8x40 (C) from the
inside through the mounting holes. Screw
the distance holders Ø 20 x 40 (B) rmly on
the Allen-key screws.
6. After that screw the hollow tube (D) com-
pletely on the front pin (protruding threaded
end), so that the large bore hole of the hol-
low tube (D) faces outwards.
7. Now mount the brackets with at connec-
tion plates (E) rmly on the rear left and right
pins C (on their protruding threaded ends).
5.
7.
You have now 3 assembled mounting brackets
for mounting of the wooden guard rail.
8. Now take the wooden guard rail and lower
it down on the heater. On the inside in the
middle of the guard rail there is a pre-mount-
ed metal pin Ø 6 mm - push the guard rail
slightly towards the heater so that this pin
comes into the corresponding opening of
the hollow tube.
9. Align the rear mounting brackets with at
connection plates with the corresponding
cut-outs in the guard rail and screw each
plate rmly with 4 panhead screws (F) to the
wooden rail.
10. Both rear brackets have a rotating ad-
justment pin (G) - it allows to adjust the gap
between the heater and the rail. Rotate this
pin section around its axis to the left or right
to adjust. This allows to align the guard rail
around the heater to ensure that the gaps are
equal on all sides.
After that re-install the heating block back into
the heater in reverse order.
6.
10.
A
B
C
D
7.
E
E
B
F
G = adjustment pin
C
D
8.
1x
3x
2x
~20
1x
3x
2x
~20
11.
9.

14 EN
Remove stones from the rock store before re-
placing the heating elements.
1. Take o the decoration ring.
2. Take out the stone support frame.
3. Unscrew 4 screws (left and right) from in-
side the stone compartment. Pull out the
heating block by holding the heating ele-
ment tops. Pay attention not to damage the
connected cable.
1.
2.
3.
Replacement of heating elements
!Caution! Disconnect the heater
from the power supply and ensure that
the heater is cooled down! Risk of electric
shock! Risk of burns by a hot heater!

15
EN
Note:
Use sauna stones with 50/80 mm size.
!Make sure that the spade terminals of
the inner wiring are tightly tted on the heat-
ing elements and the wire ends are tightened
in the screw connections!
4. Take o the terminal box cover (remove 6
screws).
5. Take o the upper cover panel (remove 2
screws).
6. The heating elements are mounted in the
upper side of the terminal box and secured
from below with M5 screws.
7. Pull o the inner wiring from the heating
element terminals and loosen the corre-
sponding M5 screw. Take the heating el-
ement out. Install the new element in the
reverse order and connect it.
5.
6.
4.
8. Mount the top coverl and the side cover of the terminal box back in original position and se-
cure them with the corresponding screws.
9. Set the heating element block back into the housing and secure it with mounting screws.
10. Set the decoration ring back on top and ll the stones into the rock store..
11. Connect the power supply cables.
7.

16 EN
Please be sure to note!
Do not insert sauna rocks too tightly in
the rock store. Place them loose, leaving
as many spaces as possible to allow the
free ow of hot air for circulation purpos-
es. • Please make sure that the stones do
not put any pressure on the heating ele-
ments.
Remove stones from the sauna heater
only when they cooled down.
It cannot be excluded that hot rocks or
their parts fall out of the rock store.
Risk of re!
Sauna stones are a natural product. Check the
sauna stones at regular intervals. Aggressive
sauna essences can weaken the sauna stones
and cause them to break apart over time. Con-
sult your sauna supplier if necessary.
Wash the delivered stones with owing water
thoroughly and put them into the stone bas-
ket in a way that they do not put any pressure
on the heating elements and that the air can
still circulate through the stones.
The quantity of stones is sucient to create a
steam shock, vaporizing about 10 cl of water
per m³ cabin volume. Always wait at least 10
minutes after an infusion before repeating it.
Only then the sauna stones will re-heat su-
ciently again.
By daily commercial use we recommend to
check the condition of sauna stones every 2-3
months and to reshue them.
By home use the sauna stones need to be
checked and reshued at least once per year.
Never add more essences or vola-
tile oils than advised on the packaging.
Never use alcohol or undiluted concen-
trates. Caution! Fire hazard!
The sauna heating unit is made of low-corro-
sion material. To enjoy your sauna heating unit
for a long time you should ensure maintenance
and take due care about the heater. Always
make sure that the air supply vents and reec-
tion surfaces in the area of air intake are free.
These can easily become clogged with fuzz and
dust when drawing in fresh air. This reduces the
air convection in the sauna heating unit and
can be a cause of too high temperatures.
Clean or de-scale the heater when needed.
Refer to your sauna supplier or directly to the
manufacturer in case of defects or signs of wear
and tear.
Only use original manufacturer‘s replacement
parts, which can be obtained from your suppli-
er or directly from the manufacturer.
If you did not use your sauna for a long peri-
od of time, always check before next use that
cloths, cleansers or other objects have not
been left on the sauna heating unit or the va-
porizer before turning them on.
Sauna rocks Maintenance and care

17
EN
For the installation of sauna heaters, please
pay attention to the DIN VDE 0100 part 703 or
the corresponding national norms and legal
requirements, e.g. UL875 norm!
This standard makes the following statement
valid in your newest expenditure, since Febru-
ary 2006, paragraph 703.412.05; Quotation:
The addition must be planned for all electric cir-
cuits of the Sauna by one or more fault current
protection device (RCDs) with a calculation dier-
ence stream not more largely than 30 mA, exclud-
ed of it is Sauna heating.
The EN 60335-1 DIN (VDE 0700 part 1):2012-10
states the following in paragraph 13.2; quote:
The leakage current may not exceed the following
values during operation:
- for stationary heaters of protection class I 0,75
mA; or 0,75 mA each kW input of the appliance,
depending on the higher value, at a maximum
value of 5 mA.
If the appliance is equipped with a protective
device for leakage current (ELCB), please pay at-
tention to the fact that no other electrical units
will be protected by this ELCB.
Under current manufacturing technology, it is
not reasonable to use heating elements for sau-
na heaters which do not collect moisture from
the surrounding air. It is therefore possible that
a little bit of moisture from the surrounding air
may reach the magnesium-oxide lling in the
heating elements during transport or storage
and may cause the ELCB to release.
In this case the heater must be heated up un-
der supervision of an expert, during which
the Ground conductor is not connected. After
about 10 minutes, when moisture has evapo-
rated from the heating elements, the heater
must be reconnected to the Ground conductor!
If the sauna heater is not in use for a signicant
period of time, we recommend running it every
6 weeks, so as to avoid moisture concentrating
in the heating elements.
Therefore, should the ELCB be released dur-
ing start-up, the electrical installation must be
checked.
Installation of the sauna heater and control unit
must be undertaken only by an authorized and
appropriated qualied electrician.
Without a documented proof of such installa-
tion a warranty is generally void.

Service Address:
EOS Saunatechnik GmbH
Schneiderstriesch 1
35759 Driedorf, Germany
Tel: [phone]
Fax: [phone]
[email protected]
www.eos-sauna.de
Please retain this address together with the installation
guide for further references.
To help us answer your questions quickly and compe-
tently please provide the information printed on the
type shield including the model, item no. and serial no.,
in all inquiries.
Equipment commissioning date:
____________________________
Stamp and signature of the authorized
electrician:
Recycling
Devices or lighting elements that will not
be used any longer have to be handed in at
a recycling station according to regulation
2012/19/EU. Do not dispose it with the normal
household waste.
18 EN

General Terms and Conditions of Service
I. Scope
Unless otherwise agreed in writing in a specic case,
these terms and conditions of service shall apply to ser-
vice operations, including examining and repairing com-
plaints. All our existing or future legal relationships shall
be governed solely by the following terms and condi-
tions of service. Our recognition of any conicting terms
and conditions of the Ordering Party shall be conditional
upon our having given our express written consent to
their applicability. We hereby expressly object to any
terms and conditions of the Ordering Party contained
in its General Terms and Conditions of Business or order
conrmation. If order conrmations or deliveries are ac-
cepted without reservation, this shall not be deemed to
constitute recognition of such terms and conditions. Any
ancillary agreements or amendments must be conrmed
in writing.
II. Costs
The Ordering Party shall bear the following costs in con-
nection with the service operation:
• De-installation/installation and electrical works (con-
nection / disconnection).
• Transportation, postage and packaging.
• Function testing and troubleshooting including in-
spection and repair costs.
There shall be no third-party billing.
III. Obligations / Ordering Party‘s coopera-
tion
The Ordering Party shall provide free-of-charge assis-
tance to the manufacturer in carrying out the service
operation.
In the case of a warranty claim the manufacturer shall
provide the required replacement parts to the Ordering
Party free of charge.
IV. Service visit by the manufacturer
In the event that it is essential that a manufacturer em-
ployee carry out the service operation on site, this must
be agreed in advance. Where the main reason for the ser-
vice call is not the fault of the manufacturer, any costs
incurred shall be recharged to the Ordering Party after
the service visit and shall be paid as per agreed payment
terms.
V. Liability
The manufacturer shall assume liability in accordance
with the currently applicable statutory regulations. The
packaging for all of our products is designed for the ship-
ping of individually packed goods (pallet). We expressly
point out that our packaging is not suitable for individual
shipments via parcel post.The manufacturer shall accept
no liability for damage incurred as a result of improper
packaging in an individual shipment.
VI. Manufacturer‘s Guarantee
The manufacturer‘s guarantee shall apply only in the
event that installation, operation and maintenance have
been carried out in accordance with the manufacturer‘s
specications contained in the installation instructions
and instructions for use.
• The guarantee period shall commence from the date
on which proof of purchase is provided and shall be
limited, in principle, to 24 months.
• Guarantee services shall be performed only if the orig-
inal proof of purchase relating to the equipment can
be presented.
• Any and all guarantee claims shall become void if
modications are made to the equipment without the
manufacturer‘s express consent.
• Any guarantee claim shall likewise become void in
the case of defects that arise due to repairs or inter-
ventions made by unauthorized persons or due to
improper use.
• In the case of guarantee claims, the serial and article
numbers must be indicated together with the product
name and a meaningful description of the fault.
• This guarantee shall cover defective equipment parts,
with the exception of usual wear parts. Wear parts are,
among others, lamps, glass parts, heating elements
and sauna stones.
• Only original replacement parts may be used within
the warranty.
• Service visits by outside companies shall require a
written order to be issued by our service department.
• The equipment in question shall be sent to our service
department by the Ordering Party and at its expense.
• Electrical installation and connection works in the
event of service or replacement shall be carried out at
the Customer‘s expense and shall not be borne by the
manufacturer.
Complaints in respect of our products shall be reported
to the responsible authorized dealer and shall be exclu-
sively handled via the latter.
The manufacturers General Terms and Conditions of
Business, which can be found at www.eos-sauna.com/
agb, shall apply in addition to the foregoing terms and
conditions of service.
As of 08/2018
19
EN