When service involves the exchange of a unit or its parts, the items replaced become
the property of Epson. The new items assume the remaining warranty period of the
original Product. Parts may be new or remanufactured to Epson standards.
On-Site Response: If the printer needs hardware repair and you are within Epson’s
on-site service territory, an Epson Authorized Servicer will be contacted to make the
repair at your facility. Epson will usually dispatch repair parts and a technician to your
location for the next business day if determination that repair is required occurs prior
to 1:00 PM Pacific Time. If that determination is made after 1:00 PM, dispatch will
usually be for the second business day. An adult must be available to accept the parts
delivery and be present at all times while a technician is on-site. Epson’s shipment of
service parts does not imply that replacement is required.
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for
whatever reason appears to require technical services beyond the capability of field
repair. Under these circumstances, Epson will replace the printer with the same or a
comparable printer refurbished to the Epson standard of quality. (The replacement
printer will not include promotional materials, accessories, stands, documentation,
manuals, software, or cables.) The customer must be able to receive, unpack, and
install the replacement printer, and prepare the defective printer for return shipment
by following the procedures described in the user manual or documentation provided
by Epson. The repacked defective printer will be picked up by a carrier designated
by Epson. If the defective product is not prepared for return within seven business
days of receipt of the replacement printer, the customer will be invoiced at the then-
current manufacturer’s suggested retail price for the replacement printer. It is your
responsibility to unpack, re-install optional components (interface cards, roll paper
spindle, etc.), and set up the exchange printer at your location.
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