ESENE ES410 User manual

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ES410 IP PHONE
User Manual
(firmware:V2.2.6.2-2733)
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Tables of Contents
1. Getting Started ...................................................................................................1
About...............................................................................................................1
Features ...........................................................................................................1
Technical Parameter...........................................................................................1
2. Connecting Your Phone........................................................................................3
3. Phone overview...................................................................................................5
Understanding Buttons and Hardware..................................................................5
Understanding Phone Screen Features.................................................................8
4. Basic Call Handing.............................................................................................10
Placing a Call ..................................................................................................10
Answering a call ..............................................................................................11
Ending a Call...................................................................................................12
Using Hold and Resume ...................................................................................12
Transferring Calls.............................................................................................13
Using Mute .....................................................................................................14
Do Not Disturb ................................................................................................14
3-way Conference............................................................................................15
Expansion Installation ........................................................................................15
Expansion Settings.............................................................................................16
Time&Date............................................................................................................16
VOIP Call Forwarding .............................................................................................17
5. Advanced Call Handling......................................................................................18
Speed Dialing..................................................................................................18
Using the phone book ......................................................................................18
Using Call Logs................................................................................................21
6. Keypad Instruction ............................................................................................23
Language .......................................................................................................23
SIP Account Settings........................................................................................23
Network Setting ..............................................................................................24
Load default settings .......................................................................................25
Modify password .............................................................................................26
Customizing Rings and Volume .........................................................................26
View status.....................................................................................................27
Diagnose ........................................................................................................27
7. Web Settings ....................................................................................................28
Config Guide...................................................................................................28
Network .........................................................................................................30
SISIP AcP Account...........................................................................................31
SIP Account ....................................................................................................31
SIP Account ....................................................................................................31
SIP Account ....................................................................................................31
Programmable Keys .........................................................................................32

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Expansion Module ...........................................................................................33
Audio .............................................................................................................34
PhoneBook .....................................................................................................35
Group ......................................................................................................35
Contact....................................................................................................36
LDAP .......................................................................................................37
BanList ....................................................................................................38
Enterprise Phonebook................................................................................39
Advanced .......................................................................................................39
Phone Setting...........................................................................................39
VLAN Setting ............................................................................................41
VPN Setting..............................................................................................42
BLF setting...............................................................................................43
Trusted Certs............................................................................................44
Dial Plan ..................................................................................................44
Global SIP ................................................................................................45
Phone Maintenance .........................................................................................46
Log..........................................................................................................46
Password .................................................................................................46
Default Setting..........................................................................................47
Auto Provision ..........................................................................................47
FTP Upgrade ............................................................................................49
TFTP Upgrade ..........................................................................................50
HTTP Upgrade ..........................................................................................51
Reboot.....................................................................................................51
Phone Status ..................................................................................................52
System Info ....................................................................................................53
About.............................................................................................................53
Appendix：.....................................................................................................54

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1. Getting Started
About
SayHi ES410 is a next-generation 4-line SIP phone, 4 dynamic context-sensitive soft
keys, 12 programmable hard keys, and dual 10/100Mbps auto-sensing Ethernet ports with
integrated PoE. The ES410 offers excellent voice PSTN, FXS, Record Port, security
protection for privacy.
The 8 programmable speed-dial keys enable one-button access to office personnel
and it create one-button access to indispensable telephony features including conference,
voicemail, transfer, etc.
Features
240*160 graphic LCD
4 VoIP accounts
HD Voice: HD Codec
BLF, XML Phonebook
Headset, PoE, 2xRJ45
6 Expansion Modules
8 Programmable keys
Support Plug and Play
Support PoE and AC power adapter
Technical Parameter
Item
ES410
Screen
4-level Gray scales LCD with background light
240*160 pixel
Language
English, Chinese
Line
4
Function
Keys
4 Soft keys,4 Line keys(dual-color LED)
6 Navigation keys(arrow button, OK button, C button)
Volume adjust, Hands-free, Mute, Headset, Message,
Menu, Directory, Service, Hold, Redial, Conference, Transfer
VoIP
Protocol
SIP 2.0
Network
HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X

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Protocol
Codec
G.723.1, G.729 A, G.711 A/U, G.722
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
2*RJ45 10/100M Ethernet interfaces（LAN/PC)
IP Assignment: Static IP or DHCP
DNS Client
Call
Processing
Call Sharing/Bridged Lines
Line Status Indicator(dual color LED)
Multi Account
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
3-way conference
DnD
Voice mail, Voice Prompt, Voice Message
BLF
Expansion
Interface
EXT: ESM32 programmable key module
SOR: FXS, FXO, Record
USB
Security
User Authentication for configuration pages
Signaling encryption
Media encryption
Application
*Public phone directory
Private phone directory
*PnP (Plug & Play)
Power
Supply
Power adapter: AC 100-240V input and DC 12V/1A output
PoE (IEEE 802.af)
Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 254mm*205mm*87mm

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2. Connecting Your Phone
Your system administrator will likely connect your new SayHi ES410 IP Phone to the
corporate IP telephony network. If that is not the case, refer to the graphic and table below
to connect your phone.
1) Open the box ES410 IP Phone; carefully check the packing list, Packing List as
follows:
Item
Counts
IP Phone
1
Handset
1
Handset Cord
1
Power adapter
1
RJ45 cable
1
CD
1
Quick Installation
1
Quick User Guide
1
Product
certification
1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11
interface(IP Phone and Handset), RJ45 cable into the LAN interface；IP Phone will
automatically start if IP Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding
phone buttons and hardware .
Figure 2.1 Interfaces of SayHi ES410

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Figure 2.2 Footstand of ES410
5) If you want to connect an ESM (Expansion Module), you could connect it (any interface)
to the EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the
second ESM can be connected to the first one too. It supports 6 ESMs.

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3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2,you can understand buttons and hardware about SayHi
ES410.
Figure 3.1 SayHi ES410 overview
Num
Buttons
Description
1
Headset button: Toggles the headset on or off
Red means the feature is enabled.
2
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3
Message button: Typically auto-dials your voice message
service.
Red means have unread voice mail.
4
SERVICE
Service button: Open or Close the Services menu.
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5
DIRECTORIES
Directories button: Use it to access call logs and corporate
directories.
6
MENU
Menu button: Allows you to scroll through menus.
7
Volume button: Controls the volume and other settings.
8
CONFERENCE
Conference button: Connect calling / called party to the
conference
9
REDIAL
Redial button: To Redial the last number.
10
TRANSFER
Transfer button: Transfer redirects a connected
11
HOLD
Hold button: Put a call on hold
12
0-9，*，#
Basic Call Handling: Press “#”send out a call(default)
13
Speaker button
Speaker button: Toggles the speakerphone on or off.
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
14
Line buttons
Select the phone line（Call or Answer) ；
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
3) Yellow-green, flashing: Holding call.
4) Yellow-green, steady: Active call.
15
Softkey
Each displays a softkey function, To activate a softkey, press
the softkey button.
16
Programmable
Buttons
Hotline number can be used to bind in order to achieve speed
dial;
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Yellow-green, steady: Remote line is idle.
17
C
Back button: Return to the standby interface;

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18
Navigation
button
“Down”: Open “Missed Calls”list:
“Left”: Open “Received Calls”list;
“Right”: Open “Dialed Numbers”list
19
OK
OK button: To confirm the action;
20
Hands-free
speakerphone
Hands-free voice of the output.
21
LCD screen
480*160 pixel Color high-definition display.
22
Status light
Red flashing: There are incoming call；
Red, steady: Missed Calls, or phone busy;
23
Hands-free
microphone
Hands-free voice of the output.
Figure 3.2 Interfaces of SayHi ES410
Nu
m
Hardware
functions
1
Footstand
Hold up phone
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2
Footstand button
Press buttons at the same time to adjust the angle
3
Reserved for USB
port
Enhanced scalability
4
Microphone port
Connect the Microphone
5
Headphone port
Connect the Headphone
6
Power port
12VDC
7
Headset port
Support RJ11 interface connection
8
Handset port
Connect the Handset
9
Reserved port
Enhanced scalability:
1) EXT: ESM interface；
2) SOR: S-FXS O-FXO R-record
10
LAN port
Connect to a LAN interconnecting device
11
PC port
Connect to a local PC
Understanding Phone Screen Features
This is what your main phone screen might look like with an active call:
Figure 3.3 LCD of SayHi ES410
Nu
m
Screen
Functions
1
Time and Data
Display current time and data

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2
Service status
AA: Auto-answer turned on
3
Call activity
Area
Displays calls per line, including caller ID, for the highlighted
line.
4
Missed calls
tips
Show the number of missed calls.
5
Line status/
Speed Call
1) : Line is not successfully registered to a SIP
server
2) : Line is successfully registered to a SIP
server
3) : DND turned on in this line
6
Softkey labels
Each displays a softkey function. To activate a softkey, press
the softkey button.

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4. Basic Call Handing
You can perform basic call-handling tasks using a range of features and services. Feature
availability can vary; see your system administrator for more information.
Note: The bold type of the following text and following a “button” in table signifies the
phone's button (for example, OK button), and the signifies softkey.
Placing a Call
Here are some easy ways to place a call on SayHi ES410 IP Phone: :
If you want to...
Then...
Place a call using the
handset
Pick up the handset;
--1）Hear the dial tone；
--2）The first line light；
--3）Enter number；
--4）Press “#”button(default);
or press ;
or wait five seconds(default)
Then send the call;
Place a call using a
Speakerphone
Press Speaker button;
or Line buttons;
or ;
Place a call using a
headset
Press Headset button.
Redial
--Press REDIAL button to dial the last number
-or press Navigation button-Right > “Dialed number”,
select a number, and press or OK button.
Dial from the
Directory on your
phone
--1) Press MENU or OK button >“Call history”, you can select
“Missed calls”, “Received calls”and “Dialed numbers”,
- or press Navigation button (in Standby interface) > select
“Missed calls” (down), “Received calls” (left)and “Dialed
numbers” (right))；
--2) Then press OK button or .
Place a call while
--1) Press Hold button or ;

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Another call is active
--2) Enter a number;
--3) Press ‘#’button (default) ;
-or press to send the number.
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and
then go off-hook by lifting the handset or pressing , Headset or Speaker
button.
• If you make a mistake while dialing, press Cbutton to erase digits.
Answering a call
You can answer a call by simply lifting the handset，or you can use other options if they aer
available on SayHi ES410:
If you want
to...
Then...
Answer with a
handset
--1) Your phone ring;
--2) Line button of the
ringing line is Red
and flashing, Light strip is
Red and flashing;
--Pick up the handset
Answer with the
speakerphone
(Non-headset
mode)
--Press Speaker button
-or press the Line button flashing
Red ,
-or press
Answer with the
a headset
--Put on headset, press Headset
button so that the status light is
Red , and then do as using
speakerphone
Switch from a
connected Call to
answer a ringing
call
--1) Another Line button is Red and flashing, Light strip is
Red and flashing;
--2) Press the flashing Line button to answer (at this time,
the original call will be hold.)
Auto-answer
--1) Press MENU or OK button > “Function setting”> “Auto

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answer”;
--2) Select “Enable”;
--3) Your phone answers incoming calls automatically after a few
rings.
Ending a Call
To end a call, simply hang up, here are some more details:
If you want to...
Then...
Hang up while using the
Handset
--Return the handset to its cradle,
-or press
Hang up while using the
Speakerphone
--Press Speaker button that is Red ,
-or press Line button for the appropriate line,
-or press
Hang up while using the
Headset
--Press Handset button, （Do not keep the headset mode) ,
-or press (keep the headset mode)
Hang up one call, but
preserve another call on
the other line
--Press ,
-or refer to the above three methods
Using Hold and Resume
You can hold and resume calls. You can take a call in one line at anytime, and the other
lines would be hold. As a result of that, you can switch different calling line on our phone.
If you want to...
Then...
Put a call on hold
--Press HOLD button,
-or press

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Hold a line and switch to
another line
Press another Line button for the appropriate line
Resume a call on current
line
---Press appropriate line button
Release a call on different
line
Select the line want to release hold, press the line, so
recovery;
Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•A held call is indicated by the Yellow-green and flashing Line button.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer
the call。
If you want to...
Then...
Talk to the transfer
recipient before
transferring a call
(consult transfer)
--1) Press TRANSFER button or press ;
--2) Enter number;
--3) press “#”（default) ,
-or press then transfer the call,
-or wait five seconds(default)then transfer the call
Transferred to idle
lines or other
numbers without
talking to the
transfer recipient
(Blind transfer)
--1) Press TRANSFER button or ；
--2) Press ;
--3) Enter number;
--4) Press “#”（default)
-or press , then transfer the call;
-or wait five seconds(default)then transfer the call
Blind transfer to the
held line
--1) Press TRANSFER button or press ;

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--2) Press the Line button of held line
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can
use mute in conjunction with the handset, speakerphone, or a headset。
If you want to...
Then...
Toggle Mute on
Press Mute button, then the button is Red
Toggle Mute off
Press Mute button, then the button light off
Do Not Disturb
You can use the Do Not Disturb(DND)feature to block incoming calls on your phone with a
busy tone(Can also be set to their voice mail or other extension numbers, etc.)。
If you want to...
Then...
Enable global DND
--1) Press ;
--2) All enabled line on the phone would changes to
status.
Enable DND on a
single line
Press MENU or OK button > “Function setting”> “DND”> (select
line) “Enable”
Disable DND
--Global DND enabled, press to disable global DND;
--Line DND enabled, press twice ,
-or press MENU or OK button > “Function setting”>
“DND”>(select line) “Disable”

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3-way Conference
You can establish a three-party conference, during the conversation three phone parties
can communicate with each other.
If you want to...
Then...
Invite the transfer recipient
into a conference in a
transferring
--1) When the transfer recipient answer the call, press
CONFERCENCE button or on your
phone;
--2) Then the held one, transfer recipient and you will
be into a conference.
Invite the third party into a
conference in a active call
--1) Press CONFERENCE button or in an
active call;
--2) Enter the third party number；
--3) After connected the third party, press
CONFERENCE button or again
establish a conference with
held line
--1) when one phone line is holding on and the other
line is busy;
--2) Press CONFERENCE button,
-or Press Soft key
--3) press the held line's Line button, the 3-way
Conference will establish.
Expansion Installation
If you want to...
Then...
Expansion
installation
--1) Press MENU or OK button > “Function setting”>
“expansion installation”,
--2) if you want to install expansion, please according to tips to

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do ,after you install ,press”finish”.
Expansion Settings
If you want to...
Then...
Expansion setting
--1) Press MENU or OK button > “Function setting”>
“expansion installation”,
--2) choose which you want to set “expansion”
--3)choose which you want to set “programmable keys “
--4)you can set :
Mode:Speed Dial、Asterisk BLF、Speed Dial Prefix、BLA、
DTMF
Account :choose account which you want to set
Name:give it a name which you want
Number: set your expansion number
Time&Date
If you want to...
Then...
Time&Date
--1) Press MENU or OK button > “Function setting”>
“time&date”,
--2)you can select :
SNTP: select “enable ”to set parameter: time 、server 、
daylight
SIP server: select “enable ”to set parameter: root can
modify date .
manual Settings: select “enable ”to set parameter: date
and time

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VOIP Call Forwarding
If you want to...
Then...
Unconditional transfer
--1) Press MENU or OK button > “Function setting”> “voip
call forwarding”;
--2)select “unconditional transfer”, select enable.
--3)input number which you want to transfer, when have a
call in ,it will unconditional transfer.
Busy transfer
--1) Press MENU or OK button > “Function setting”> “voip
call forwarding”;
--2)select “busy transfer”, select enable.
--3) input number which you want to transfer, when have a
call in conversation ,it will transfer.
No answer transfer
--1) Press MENU or OK button > “Function setting”> “voip
call forwarding”;
--2)select “no answer transfer”, select enable.
--3) input number which you want to transfer, when have a
call in but you don’t have time to answer ,it will transfer.