EVOC NPC-8220 User manual

Legal Information
Warnings
Please pay attention to the tips within the manual so as to avoid personal injury or
property losses. The tips for personal injury are indicated in warning triangles while
the tips only related to property losses have no warning triangles. The warning tips are
listed as follows with the hazardous scale from severe to slight.
Danger
If handled carelessly, death or severe human injury will occur.
Warning
If handled carelessly, death or severe human injury might occur.
Caution
Warning triangle indicates that slight human injury might occur if handled carelessly.
Note
Unexpected result or status might occur, if not handled according to the tips.
Professional Personnel
The product/system covered by the manual can only be handled by qualified and
professional personnel. During operation, please follow the respective instructive
manuals, especially the safety warnings. The professional personnel have been trained
and possess relevant experiences; therefore, he/she could be aware of the risks of the
product/system and avoid possible damages.
EVOC Product
Please pay attention to the following instructions:
Warning
EVOC product can only be used according to the descriptions within the manual,
including the contents and the relevant technical documents. If the products or
components from other companies are required, please get the recommendation and
grant from EVOC first. Proper transportation, storage, assembly, installation,
debugging, operation and maintenance are prerequisite to ensure product safety and
normal operation; therefore, please ensure permitted environment conditions and
pay attention to the tips within the manual.

Copyright Notice
Information offered in this manual is believed to be correct at the time of printing, and
is subject to change without prior notice in order to improve reliability, design and
function and does not represent a commitment on the part of the manufacturer. In no
event will the manufacturer be liable for direct, indirect, special, incidental, or
consequential damages arising out of improper installation and/or use, or inability to
use the product or documentation.
This user manual is protected by copyright. No part of this manual may be reproduced,
stored in any retrieval system, or transmitted, in any form or by any means,
mechanical, electronic, photocopied, recorded or otherwise, without the prior written
permission from the manufacturer.
Trademarks
EVOC is a registered trademark of EVOC Intelligent Technology Co., Ltd. Other
product names mentioned herein are used for identification purposes only and may be
trademark and/or registered trademarks of their respective companies.
Warranty Terms:
The warranty on the product lasts for two years. If the user has additional
requirements, the contract signed between the two sides shall prevail.
Please visit our website: http://www.evoc.com for more information,
or send an email to the Technical Support Mailbox [email protected]
(International) or [email protected] (Domestic) for consultation.
Hotline: [phone]

About this manual
Scope of the Manual
The manual is appropriate for EVOC NPC-8220.
Convention
The term “the PC” or “the Product” within the manual usually stands for EVOC
NPC-8220.
Instructions
Safety instructions
To avoid property losses or individual injury, please pay attention to the safety
instructions within the manual. The warnings within the manual are marked with
warning triangle , whose existence is dependent upon the scale of the
potential hazard.
History
The version of this manual:
Version Time
B00 2016.10
C00 2017.4
C01 2017.9
C02 2017.12

Safety Instructions
General Safety Instructions
Caution
Before you have read related safety instructions, please do not expand your device.
This device is compliant with related safety requirements. If you have any doubt
about the effectiveness of installation in the planned environment, please contact your
service representative.
Repair
The PC can only be repaired by authorized personnel.
Warning
Unauthorized opening of the PC and improper repair may cause serious damage to
the PC or endanger users’ personal safety.
System Expansion
Only system expansion devices designed for this PC can be installed. Installing other
expansion devices may damage the system and violate regulations on radio
interference suppression. To know the system expansion devices that can be installed,
please contact technical support team or local distributor.
Caution!
If the PC is damaged due to improper installation or replacement of system
expansion devices, the warranty for the product will become invalid.
Battery
The battery can only be replaced by qualified personnel.
Caution!
If the battery is not replaced according to the instructions, it may have the danger of
explosion. It can only be replaced by the same type of battery or batteries
recommended by the manufacturer. The used battery must be disposed according to
local laws and regulations.
Warning!
Danger of explosion or release of hazardous substances may exist! Therefore, please
do not put the Li-ion battery into fire, weld it onto cell body, open, short-circuit or
reverse polarity of the battery, and do not heat it up to above 100℃. Dispose the
battery according to the rules, and avoid direct sunlight, moisture and condensation.

ESD Instructions
The following label can be used to identify the modules that contain electrostatic
sensitive devices:
When operating the modules that contain electrostatic sensitive devices, please follow
the instructions below:
When operating the modules that contain electrostatic sensitive devices, make
sure to release static electricity on your body (for example, by touching a
grounded object).
All the devices and tools should not contain ESD.
Before installing or removing modules that contain ESD, make sure to pull out
the power plug and remove the battery.
When assembling modules that contain ESD, always handle them by their edge.
Please do not touch any connector pin or conductive part on the modules that
contain ESD.

Contents
1. Product Introduction .................................................................................................1
1.1 Overview .......................................................................................................1
1.2 Specifications ................................................................................................2
1.3 Operating Instructions ...................................................................................6
1.3.1 External Functions.............................................................................6
1.3.2 Internal Layout ..................................................................................8
1.3.3 Operation Control..............................................................................9
1.4 Status LED...................................................................................................10
2. Application Scheme ................................................................................................11
2.1 Transportation..............................................................................................11
2.2 Storage.........................................................................................................11
2.3 Opening the Box and Initial Examination....................................................12
2.3.1 Opening the Box..............................................................................12
2.3.2 Markings for PC Identification........................................................12
2.4 External Environment Conditions ...............................................................12
3. Product Installation.................................................................................................14
3.1 Installation Information ...............................................................................14
3.2 Mounting Method........................................................................................14
3.2.1 19″Rack Mount ..............................................................................14
4. PC Connection........................................................................................................15
4.1 Things to Know before Connection.............................................................15
4.2 Product Grounding ......................................................................................15
4.3 Connecting the Device to Power .................................................................16
5. Debugging ..............................................................................................................17
5.1 Operating System ........................................................................................17
5.2 Port Definition.............................................................................................17
5.2.1 COM port ........................................................................................17
5.2.2 LAN port .........................................................................................17

5.2.3 USB Port .........................................................................................18
6. Software Introduction .............................................................................................19
6.1 BPI Overview ..............................................................................................20
6.2 FMI Overview .............................................................................................22
6.3 eManager Software......................................................................................23
6.3.1 Operating Environment ...................................................................23
6.3.2 Function...........................................................................................24
6.3.3 Firmware Management....................................................................27
7. Installing Expansion ...............................................................................................30
7.1 Opening the PC............................................................................................30
7.2 Installation and Removal of CFast Card......................................................31
8. PC Maintenance......................................................................................................33
8.1 Removal/Installation of Hardware Assembly ..............................................33
8.1.1 Carry out Maintenance ....................................................................33
8.1.2 Preventative Maintenance ...............................................................33
8.1.3 Replacing Backup Battery...............................................................34
8.2 Installing the Drivers ...................................................................................35
9. Dimensions Drawing ..............................................................................................36
9.1 Dimensions Drawing Overview...................................................................36
9.2 Product Outline Dimensions Drawing.........................................................36
9.3 Installation Dimensions Drawing ................................................................37
9.3.1 Product Installation Dimensions Drawing.......................................37
10. Appendix...............................................................................................................38
10.1 Troubleshooting and Solutions ..................................................................38
10.2 Common Alarm Information Analysis and Solution..................................40
10.3 ESD Guideline...........................................................................................41
10.4 Abbreviations.............................................................................................43
10.5 Terminology Glossary ...............................................................................52

Product Introduction
NPC-8220 · 1 ·
1. Product Introduction
1.1 Overview
NPC-8220-01
NPC-8220-02
NPC-8220 is a high-performance network application platform based on X86
architecture. The PC contains Intel® C612 chipset, supports up to two Intel® Xeon®
processor E5-2600 V3/V4 family CPUs, onboard 16 DDR4 memory slots, and
supports Windows 7/8/8.1/10, Windows Server 2008R2/2012/2012R2/2016 and Linux
(Kernel 2.6 above) operating systems.
The PC adopts standard 2U, 19-inch rack mount and modular structure design,
supports two standard PCIE X8 slots, one PCIE X8 slot (only provides X4 signal) and
one CFast card expansion. The PC also supports four ENS slots, four 3.5/2.5-inch
drawable HDD bays or supports 8 ENS slots and two 2.5-inch HDD bays, varying
from different configurations. The PC supports single power supply or redundant
power supply, and can meet various network security application needs on the market.
NPC-8220 can be widely used in firewall, anti-virus wall, load balance, Internet
access management and audit, application delivery, flow traffic management, VPN,
DNS, IDS/IPS, UTM and etc.

Product Introduction
· 2 · NPC-8220
1.2 Specifications
Item Definition
Microprocessor
Supports up to two LGA2011-3 package Intel Xeon
E5-2600 V3/V4 family CPUs
Chipset Intel® C612
Memory
Provides 16 288Pin DDR4 memory slots, supports
DIMM/LRDIMM memory, support multi-channel
function, up to eight independent channels. A single
memory slot supports 32GB memory capacity, which
brings the total memory capacity to 512GB.
Please refer to the end of this table for memory module
installation method.
Display
Supports VGA output display;
Supported minimum resolution: 640×480
32bpp@60Hz; supported maximum resolution:
1920×1200 32bpp@60Hz
Network
Provides two 10/100/1000Mbps network ports. LAN1
supports Wake-On-LAN and PXE function. For
NET-2815VD2N-01 motherboard, LAN1 also supports
IPMI remote management function.
Main Functional Index
Storage
When used together with NET-2815VD2N-01
motherboard, it supports four 3.5/2.5-inch drawable
HDD bays; when used together with
NET-2815VD2N-02 motherboard, it supports two
2.5-inch HDD bays.
Supports expansion to one CFast card.

Product Introduction
NPC-8220 · 3 ·
Expansion bus
Expandable to two PCIE X8 cards; supports
68.9mm height; 170mm length; compatible with
PCIE3.0/2.0/1.1 standard.
Expandable to one PCIE X8 card (only provides X4
signal); supports 68.9mm height; 140mm length;
compatible with 2.0/1.1 standard.
Expandable to eight or four EVOC standard ENS
modular cards, varying with different
configurations.
External IO
ports
Provides one COM port (RJ45), supporting serial
port redirection.
Provides two GbE network ports.
Provides two USB 2.0 ports.
External
dimensions
(excluding
mounting ear)
440mm(W) ×88.1mm(H) ×550mm(D)
Net weight About:17.5Kg(excluding package and accessories)
Color Color of the PC: Diamond black
Temperature
Operating temperature: 0℃～45℃
Storage temperature: -10℃～60℃
Major Performance Index
Humidity Relative humidity: 40℃，30%～90% (non-condensing)

Product Introduction
· 4 · NPC-8220
EMC
Radiation disturbance: GB 9254-2008 Class A
Conduction disturbance: GB 9254-2008 Class A
GB/T 17626.2.2006 ESD Level 2
GB/T 17626.4-2006 Burst Immunity Level 2
GB/T 17626.5-2008 Surge(impact) immunity Level
2
RELIABILITY
MTBF≥50000h
MTTR≤0.5h
Safety Meets basic requirements for GB4943
Mechanical
and
environmental
adaptability
Anti-vibration: 5-200Hz/1.0g acceleration,
amplitude: 0.5mm (non-power-on status)
Anti-shock: 10g acceleration, 11ms duration
Noise: ≤55dB
Power feature
Input voltage/frequency: 220VAC/50Hz
Power consumption of the PC: 186.6W(standby
status)
Power consumption of the PC: 220.7W (operating
BurnIntest 100%)
Notes: 1. ENS modules can be plugged only after AC power is disconnected.

Product Introduction
NPC-8220 · 5 ·
The memory installation method (for reference only):
Configuration Installation method
CPU
Qty.
Memory
Qty.
CPU Qty. Memory
Qty.
1-4 DIMMA1, DIMMB1, DIMMC1 or DIMMD1
1
5-8
DIMMA1, DIMMB1, DIMMC1, DIMMD1;
additional ones can be inserted in DIMMA2,
DIMMB2, DIMMC2, DIMMD2
CPU1
1 DIMMA1 (or DIMMB1, DIMMC1, DIMMD1)
2 DIMMA1, DIMME1
3 DIMMA1, DIMMB1, DIMME1
4 DIMMA1, DIMMB1, DIMME1, DIMMF1
5-8
DIMMA1, DIMMB1, DIMMC1, DIMME1,
DIMMF1, excessive ones can be inserted into
DIMMG1, DIMMD1, DIMMH1
2
9-16
DIMMA1, DIMMB1, DIMMC1, DIMMD1,
DIMME1, DIMMF1, DIMMG1, DIMMH1,
excessive ones can be inserted into any redundant
slots, and at same time memory quantity balance
of the two CPUs must be considered.
CPU1
&
CPU2
Notes: LRDIMM and RDIMM memory cannot be used on a same motherboard.

Product Introduction
· 6 · NPC-8220
1.3 Operating Instructions
1.3.1 External Functions
Front view of NPC-8220-01 Location Description
1 Reset button
2 USB port
3 COM port
4 LAN port
5 ENS empty bracket
6 HDD
NPC-8220-01 HDD and LAN port sequence diagram
Note：
NPC-8220-01 LAN port sequence: ENS1> ENS2> ETHA> ETHB> ENS5> ENS6.
Among them, ENS1 and ENS2 are controlled byCPU1, ENS5 and ENS6 are
controlled by CPU2.

Product Introduction
NPC-8220 · 7 ·
Front view of NPC-8220-02 Location Description
1 Reset switch
2 USB port
3 COM port
4 LAN port
5 ENS empty bracket
NPC-8220-02 LAN port sequence diagram
Note：
NPC-8220-02 LAN port sequence: ENS1> ENS2> ENS3> ENS4> ENS5> ENS6>
ETHA> ETHB> ENS5> ENS6> ENS7> ENS8. Among them, ENS1、ENS2、ENS3
and ENS4 are controlled by CPU, ENS5、ENS6、ENS7 and ENS8 are controlled by
CPU2.

Product Introduction
· 8 · NPC-8220
Rear View Location Description
1 Cooling fan
2 Ground screw
3 Power switch
4 USB(optional)
5 Redundant power
module (optional)
6 Bypass switch
1.3.2 Internal Layout
Internal layout of NPC-8220-01 Location Description
1 CFast card module
2 Redundant power
module (optional)
3 Cooling fan
4 motherboard

Product Introduction
NPC-8220 · 9 ·
Internal layout of NPC-8220-02 Location Description
1 HDD module
2 Redundant power
module (optional)
3 Cooling fan
4 motherboard
1.3.3 Operation Control
Warning
Pressing On/Off button won’t cut off the power of the PC!
Caution
When the PC executes hardware reset, data may be lost.
Control Button Location Description
1
Reset button
A pointed object or a clip
can be used to operate the
reset button. Pressing this
button will trigger hardware
reset.
2
On/Off button used to
switch on/off the PC

Product Introduction
· 10 · NPC-8220
1.4 Status LED
Display Meaning LED Description
Off Disconnected from power
POWER Displaying PC
status Green PC is operating
Off No access
HDD Displaying hard
drive status Yellow Being accessed
Off Normal
HOT
Overheat alarm
for CPU and
memory Red Giving alarm
Off/on IPMI failure
IPMI IPMI heartbeat
indication Green flashing Normal
Off Normal
FANS Fan alarm
indication Red Fan failure
Off Normal load
CPUS CPU load
indication Red Load alarm
Off/on Abnormal system
heartbeat
SYS
System
heartbeat
indication Green flashing Normal
Off User-defined
LAN Network
operating status Red User-defined
Note: LEDs for FANS, CPUS, SYS and LAN need to be used together with system
software.

Application Scheme
NPC-8220 · 11 ·
2. Application Scheme
2.1 Transportation
Well-packaged products are suited for transportation by truck, ship, and plane. During
transportation, products should not be put in open cabin or carriage. During
transshipping, products should not be stored in open air without protection from the
atmospheric conditions. Products should not be transported together with inflammable,
explosive and corrosive substances and are not allowed to be exposed to rain, snow
and liquid substances and mechanical force.
2.2 Storage
Products should be stored in package box when it is not used. And warehouse
temperature should be 0°C ~ 40°C, and relative humidity should be 20% ~ 85%. In
the warehouse, there should be no harmful gas, inflammable, explosive products, and
corrosive chemical products, and strong mechanical vibration, shock and strong
magnetic field interference. The package box should be at least 10cm above ground,
and 50cm away from wall, thermal source, window and air inlet.
Caution!
Risk of destroying the device!
When shipping the PC in cold weather, please pay attention to the extreme
temperature variation. Under this circumstance, please make sure no water
drop (condensation) is formed on the surface or interior of the device. If
condensation is formed on the device, please wait for over twelve hours before
connecting the device.

Application Scheme
· 12 · NPC-8220
2.3 Opening the Box and Initial Examination
2.3.1 Opening the Box
Please pay attention to the following issues when opening the box:
●Do not discard the original packing material. Please keep the original packing
material for re-transportation.
●Please keep the documentation at a safe place. The documentation, which is a part
of the device, is required for initial device debugging.
●When doing the initial examination, please check whether there are distinct
damages to the device caused during the transport.
●Please check whether the delivery contains the intact device and all of the
independently ordered accessories. Please contact the customer service when any
unconformity or transportation damages occur.
2.3.2 Markings for PC Identification
Attention
When the product needs to be repaired or after it has been stolen, these codes can be
used to identify the PC. Please do not rip them off.
Serial number: located on the chassis body (as shown below)
2.4 External Environment Conditions
The following conditions should be considered when planning the project:
The weather and mechanical environment conditions specified in the operation
manual should be observed.

Application Scheme
NPC-8220 · 13 ·
Please avoid extreme environment conditions. The PC should be protected
against dust, moisture and heat.
Please avoid direct exposure to sunlight.
Please make sure that other assemblies and side of cabinet are at least 50mm
and 100mm away from the top and below the PC respectively.
Please do not block the ventilation hole of the PC.
The installation position requirement for the PC should be always observed.
The connected or installed I/O should not generate reverse voltage of more than
0.5V inside the PC.