Ewbank SURGEPLUS User manual

INSTRUCTION MANUAL
SURGEPLUS 2-in-1 Brushless DC Motor Cordless Stick
Vacuum Cleaner - Silver/Red
EW3032
Ewbank has a British heritage to be proud of. It’s a household favourite and much loved brand that has been providing innovative cleaning solutions for over 135 years.

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CONTENTS
Safety Instructions.............................................................................................3-6
Appliance Overview ........................................................................................7-8
Product Assembly...........................................................................................9-10
Operating Instructions........................................................................................11
Damage Prevention ...........................................................................................12
Using Your Vacuum Cleaner ...............................................................................13
Cleaning & Maintenance ..............................................................................14-15
Trouble Shooting...............................................................................................16
Fuse Replacement..............................................................................................17
Disposal of the Appliance ..................................................................................17
Warranty Terms & Conditions .............................................................................18

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
SAFETY INSTRUCTIONS
PLEASE READ ALL THE INSTRUCTIONS BEFORE
USE AND WHEN USING THE APPLIANCE, THE
FOLLOWING PRECAUTIONS MUST BE TAKEN:
WARNING! TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY:
1. Do not leave the vacuum cleaner plugged in when not in
use. Unplug from the socket before servicing.
2. To reduce the risk of electric shock, do not use outdoors
or on wet surfaces.
3. Only use as described in this manual, including
attachments. Attachments used should only be that of the
manufacturers.
4. Do not use when the cord or plug are damaged. If
the vacuum cleaner is not working as it should be or
has been dropped, damaged, left outdoors, or fallen
into water, the vacuum cleaner must be serviced by an
engineer.
5. Do not pull or carry by the cord, use the cord as a
handle, trap the cord, or pull the cord around sharp
edges and corners. Do not run the vacuum cleaner over
the cord and keep the cord away from heated surfaces.
6. Do not unplug the vacuum cleaner by pulling on the
cord. To unplug, grasp the plug.
7. Do not handle the plug or the vacuum cleaner with wet
hands.
8. Do not actively put any objects into any of the vacuum
cleaners openings. Do not use with any of the opening
blocked. Keep free of dust, lint, hair and anything that
may reduce airflow.
9. Keep hair, loose clothing, fingers and all parts of the
body away from any openings and/or moving parts.

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10. Turn all controls off before unplugging.
11. Take extra care when cleaning the stairs.
12. Do not use to pick up flammable or combustible liquids
such as gasoline. Do not use in areas where this may be
present.
13. Hold the plug when rewinding the cord. If this is not
done, the plug may whip.
14. Unplug before connecting the hose.
15. Do not pick anything up that is burning or smoking such
as cigarettes, matches or hot ashes.
16. Do not use without filter in place.
17. If the cord is damaged, it must be replaced by the
manufacturer, or a service engineer.
18. This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge. Only when they have been given supervision
or instruction to use the appliance by a person
responsible for their safety, can they then use it.
19. Children should be supervised to ensure that they do not
play with the appliance.
20. The mains power supply should comply with the
information on the appliance’s rating plate.
21. Do not vacuum water or other liquids.
22. Do not use or store the vacuum cleaner in humid
environments.
23. Do not use with an extension cable.
24. Never dismantle any part of the appliance.
25. When cleaning the stairs, ensure the vacuum cleaner is
located below the user. Keep on the floor when possible.
26. When retaining the packaging, store out of the reach of
children.
27. Do not store outdoors. Store out of the way with the
power cord neatly wrapped up, to prevent accidents.
SAFETY INSTRUCTIONS

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
SAFETY INSTRUCTIONS
28. When vacuum cleaning static electricity may be created.
To prevent shocks, do not access any parts with your
hand until the area is clear.
29. Check the recommended cleaning instructions of your
flooring before vacuum cleaning.
30. Do not use the vacuum cleaner to vacuum powders such
as flour and cement. It can damage, block or break the
motor.
31. Do not use or store the vacuum cleaner in excessively
high or low temperatures, outside of 0-40°C. Avoid
the vacuum cleaner being in direct sunshine for a long
period.
32. If the vacuum cleaner is broken do not disassemble it.
This must be done by a qualified technician.
33. Please fully charge the battery before the first use and
when the appliance has not been used for a long time.
To avoid the battery losing performance, please use the
vacuum cleaner at least once every three months.
34. When the vacuum cleaner is fully charged, please
unplug the charger. Do not pull on the power cord
directly to unplug.
35. If the performance of the battery drops, it is advised that
a new battery is purchased.
36. The battery should be disposed of correctly and not
disposed with general waste. Make sure to remove the
battery from the vacuum cleaner before disposing of it,
37. The battery is designed for this vacuum cleaner only.
Only use the charger supplied. Do not disassemble the
battery unit as this can cause serious harm. Do not place
the battery unit close to high temperature objects or
fire. Do not attempt to access the battery unit with sharp
objects or break the battery.

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38. Ensure that the battery is not accessible to children.
39. Switch off the appliance and remove the battery before
connecting or disconnecting the motorised brush bar.
READ AND SAVE THESE INSTRUCTIONS
This vacuum cleaner is intended for household use only.
Read the safety and operating instructions through carefully
before using the vacuum cleaner. This is the only way to
ensure safe and reliable use of the device. If the appliance is
sold or passed on, ensure it is equipped with this instruction
manual. You will also need these operating instructions
for ordering spare parts and accessories. Please keep this
booklet in a safe place.
SAFETY INSTRUCTIONS

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
APPLIANCE OVERVIEW
ON/OFF Switch
Dual Power Setting Button
Battery Indicator
Motorised Tube Release Button
Motorised Tube
Floor Head Release Button
Motorised Floor Head
Dust Container Release Button
Dust Container
Dust Release Button
Motor Unit
Battery Release Button
Wall Mount
Charger
2-in-1 Crevice Tool
Turbo Brush

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ACCESSORIES
This vacuum cleaner comes with two attachments designed for differing applications.
The 2-in-1 crevice tool can be attached directly onto the body of the vacuum cleaner.
Floor Head This is suitable for cleaning large areas. The motorised
floor head is fitted with a removable brush so that
cleaning is smooth and simple.
The motorised floorhead is fitted with LED lights to help
identify dirt and debris in darker corners and under
furniture.
APPLIANCE OVERVIEW
Use to access material stuck in hard-to-get place. Use
without the bristles for soft surfaces, use with bristles
for hard surfaces
2-in-1 Crevice Tool
A motorised attachment which allows for a more intense
vacuum. Use when vacuuming hair and other stubborn material.
Turbo Brush
Locate a free space on a wall which is close to a plug
socket. Ensure that there sufficient room for the whole
vacuum cleaner to be mounted.
Drill two holes into the wall and insert the appropriate
wall plugs. Then, using the screws provided, securely
fix the wall mount to the wall.
Wall Mount

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
Before assembling and disassembling accessories, always ensure that
the vacuum cleaner has been unplugged from the mains socket.
ASSEMBLING THE DUST CONTAINER
Insert the main HEPA filter into the inner chamber by aligning the locking grooves
with the slots. Twist to secure.
Then insert the inner chamber into the dust container by aligning the locking grooves
with the dust containers slots.
ATTACHING THE DUST CONTAINER TO THE BODY
To attach the assembled dust container to the vacuum cleaners body align the dust
containers slot with the locking groove on the underside of the body.
Click the dust container into place.
PRODUCT ASSEMBLY
ATTACHING THE MOTORISED TUBE/FLOOR HEAD
Insert the motorised tube in the air intake opening. Push the motorised tube in until it
locks in place.
Attach the motorised floor head to the telescopic tube. Push until it locks into place.
To disassemble, press the tube release button and pull out the tube.

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ATTACHING THE 2-IN-1 CREVICE TOOL
Simply slot the attachment directly into the
body of the vacuum cleaner.
PRODUCT ASSEMBLY

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
Danger!
This device uses a high electrical voltage which can be dangerous. Do not use
the appliance when the cable is defective or if the device has visible damage.
Never open the casing; this should only be done by the service engineer. Do not
vacuum hot ashes, live cigarette ends, matches, sharp objects, splinters, water or any
other liquids. This can damage the vacuum cleaner and can put you in serious danger.
Hot ashes, live cigarette ends etc. can set the filter on fire and liquids can lead to short
circuits. Sharp objects can damage the filter. Do not allow children to play with any
plastic packaging as it may result in suffocation.
Danger!
Never expose the vacuum cleaner to outdoor elements such as rain or snow.
Always unplug the vacuum cleaner from the mains before cleaning or removing
the filter. Children maybe unaware of the dangers of electrical products so should not
use the vacuum cleaner without supervision.
Important!
Never pull the plug out of the socket by tugging on the cable, always grip the
plug itself. Never sit on or place objects on the vacuum cleaner. Only use the
vacuum cleaner when the filters are fitted. The filters must not be damaged.
Important!
Before vacuum cleaning a shampooed carpet, wait until it is completely dry. Never
leave the vacuum cleaner close to a heater or an oven.
In the event of the device being damaged, or if repairs are required, contact the
customer service department. Faults resulting from improper use, failure to follow the
instructions or damage caused by repairs done by a third party are not covered by the
guarantee. This also applies to the wear of component parts such as the filter.
Important!
If you have the available storage, we recommend that you keep the packaging
until the guarantee runs out. If the device must be sent to be repaired, the
original packaging will ensure that it is adequately protected.
Danger! High risk – ignoring the warning can result in loss of life or
serious injury.
Caution! Medium risk – ignoring the warning can cause injury.
Important! Low risk – ignoring the warning can cause damage to the
appliance.
You will find the following symbols in this instruction booklet:
OPERATING INSTRUCTIONS

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Do not use the appliance if your hands are wet.
Remove all large objects from the floor before use to
avoid any possible damage to the vacuum.
Switch off the vacuum cleaner immediately if the air intake, floor head or the telescopic
tube becomes blocked. Remove any substance which appears to be causing the
blockage.
Do not use the vacuum cleaner in the immediate vicinity of hot bodies such as a
radiator.
DAMAGE PREVENTION
Danger!
In the event the battery is damaged and there is a leak, please follow these
precautions:
• Skin contact – Wash thoroughly with soapy water.
• Inhalation – Leave the vicinity and expose yourself to fresh air. Seek medical
advice.
• Eye contact – Immediately with water, flush eyes thoroughly for approximately
15 minutes. Seek medical attention.
• Disposal – Follow local regulations and dispose of using protective equipment
(gloves etc.).
If you wish to dispose of the packaging, please do so in a manner that will not cause
damage to the environment.
Used filters can be disposed of domestically.

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
WHEN VACUUM CLEANING
To switch on the device press the ON/OFF button switch .
To switch between the AUTO and MAX mode press the PLUS/MINUS button . The
device will automatically start operating in AUTO mode.
Approximate maximum battery run time:
AUTO mode = 55 mins
MAX mode = 11 mins
If the appliance is blocked or the dust canister is too full, the battery indicator will
flash. If this occurs, please undertake the appropriate maintenance.
AFTER VACUUM CLEANING
Turn off the device when you have finished cleaning. To do this press the ON/OFF
button switch .
Before recharging make sure that the charger being used is the correct one. Try to
recharge before the battery is flat, this will ensure the longevity of the product.
To further ensure longevity, avoid recharging straight after the battery is flat. Allow for
it to have a cooldown period.
USING THE VACUUM CLEANER
It is clear to see how much charge the battery has by how many bars on the
battery indicator are permanently lit.
Nearly Empty Full
When the battery is about to run out of charge, the bottom indicator light will
flash.

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CLEANING THE MAIN FILTER
The main HEPA filter and the cover should be cleaned
regularly. It is advised to clean the filter as often as
emptying the dust container. Switch off the vacuum
cleaner and disconnect the plug from the mains. When
doing this always pull using the plug and not the cable.
When the dust container has been removed from the
body, release the inner chamber.
Remove the main HEPA filter by twisting and
aligning the pins with the slots. Pull out to release.
CLEANING THE FILTER SYSTEM
Important!
Ensure that the dust container has been disconnected from the body of the
vacuum cleaner before opening the lid to access the filter system.
The filter system should be cleaned regularly. It is advised to clean the filter as
often as emptying the dust container.
Important!
The filter material is soft and fine, so clean the filter gently. Only ever wash
the filter with clean water and do not use soap or detergent; this is likely to
destroy the filter.
EMPTYING THE DUST CONTAINER
Because of the transparent design, it is easy to see when
the appliance needs to be cleaned or emptied. Switch
off the vacuum cleaner and disconnect the plug from the
mains. When doing this always pull using the plug and
not the cable. Press the release button on the top of the
dust container to release it. Take the dust container to a
waste bin and release the clip at the base. Make sure to
be over the bin when doing this.
CLEANING AND MAINTENANCE
The cyclonic vacuum cleaner is bagless. The dirt is forced up into the vacuum cleaner
by the airflow created. The air is then filtered and cleaned by its internal structure.
CLEANING THE MAIN HEPA FILTER
We suggest tapping the main HEPA filter to remove most of the debris. It too can
be cleaned with water but make sure it is totally dry before placing it back into the
appliance.

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
CLEANING AND MAINTENANCE
CLEANING THE BODY
Switch off the vacuum cleaner and remove the battery
Important!
No parts can be washed in a dishwasher.
The body, the dust container and the filter chambers can be wiped with a
damp cloth if required. Avoid any liquid from entering any of the vacuum
cleaners openings. Do not use strong cleaning substances and do not use
coarse objects like a scouring pad as this will damage the plastic surface. Only plug
in the appliance once all elements are completely dry. Hair and fluff may gather on the
wheels and on the base of the floor head. Ensure to remove this so to avoid the either
becoming jammed.
Caution!
Do not allow any liquid to touch the battery unit or enter the battery chamber.
Doing this could cause injury and will most likely damage the battery.
Important!
Oiling or lubricating any part of the vacuum cleaner is not recommended as
this will cause dirt and fluff to become stuck.
To remove the brush bar slide the latch on the base
of the motorised floor head to the left. Remove the
brush bar by lifting it out from the cavity.
To access the brush bar of the turbo brush, use
a coin to turn the lock on the right hand side of
the attachment. Then follow the same instructions
outlined above.
CLEANING THE MOTORISED FLOOR HEAD/TURBO BRUSH
Caution!
Do not wash the brush bar with water. This could damage the brush bar and
liquid could enter the vacuum cleaner causing it to break or injure the user.
Important!
After using the vacuum cleaner for an extensive amount of time hair may stick
or become entangled in the brush bar. Please ensure this is removed for the
vacuum cleaner to continue working efficiently.

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If you experience difficulties with the appliance, please check the suggestions below
before contacting customer services on 01473 271272:
PROBLEM POSSIBLE CAUSES SOLUTIONS/TIPS
The suction is poor. The airflow adjustment
switch is open.
Close the airflow
adjustment switch.
An object is blocked. Check the hose, the handle
and the floor head or
attachment for blockages.
Filters are not fitted
properly or are blocked.
Clean or replace the filter.
Device does not work. The battery is missing. Insert the battery pack into
the vacuum cleaner.
The dust container
does not attach.
The parts of the dust
container have not been
secured correctly.
Check that the dust
container lid is correctly
attached. Also check if the
dust container base has
been clipped into place.
Danger!
Never try to repair a defective appliance yourself. You can put yourself and/
or future users in danger. Repairs must only be done by a service engineer.
TROUBLESHOOTING
The vacuum cleaner is
not charged.
Charge the vacuum
cleaner.
Battery is not
charging.
Long storage and lack
of use.
Replace the battery.
Damaged battery.
Defective charger.
Replace the battery.
Replace the charger.
Flashing battery
indicator and it won’t
switch on.
The vacuum cleaner is
blocked.
Check the hose, the
handle and the floor
head or attachment for
blockages. Remove the
blockage.
The brush bar is
jammed.
Too much hair is caught
around the brush bar.
Follow ‘CLEANING THE
MOTORISED FLOOR
HEAD’ instructions.

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]
Disposal Information
The European Directive 2012/19/EU on Waste Electrical and Electronic
Equipment (WEEE), requires that old household electrical appliances must
not be disposed of in normal unsorted municipal waste.
Old appliances must be collected separately in order to optimise the
recovery and recycling of the materials they contain and reduce the impact on human
health and the environment.
The crossed out “wheeled bin” symbol on the product reminds you of your obligation,
that when you dispose of the appliance it must be separately collected. Consumers
should contact their local authority or retailer for information concerning the correct
disposal of their old appliance.
MAINS PLUG FUSE REPLACEMENT & DISPOSAL INFORMATION
Fuse Cover
Fuse Replacement (Class II)
Remove the fuse cover with a small flat head screw driver. Take
out the fuse and replace with a new fuse of the same Amp.
Replace the fuse cover and push back into place.

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Ewbank Warranty Terms & Conditions
This product is guaranteed for a period of 24 months as standard from the date of
purchase against mechanical and electrical defects.
To qualify for the warranty, the product must be used for domestic household use
only and in accordance with the instructions in the user manual. Any misuse of the
product will result in the warranty being void.
The warranty does not cover accidental damage, misuse, neglect, tampering or
incorrect adjustment or installation.
The warranty will be rendered invalid if the product is resold, has had its serial
number removed (or has an invalid serial number), or if an unauthorised person
has carried out any repairs or alterations.
The warranty does not cover accessories or consumable parts that require
replacement under normal use. This includes shelving, dials, filters, belts and trays
etc.
In the unlikely event of a breakdown please refer to the Troubleshooting guide in
your user manual and check all plugs, fuses and the electricity supply.
If you still require assistance please contact our Customer Service department on
01473 271 272 or write to us at the following address:
Customer Service Department
Ewbank, 38 Bluestem Road,
Ipswich, Suffolk, IP3 9RR
Please quote the Product Code and the PO Number on the rating label and give
details of the exact fault. We will then decide whether to repair or replace the
item.
Before we arrange the repair or replacement you will be required to return a copy
of your proof of purchase. Please retain your original.
If an item is replaced within the agreed warranty period, the warranty for the
replacement item will be calculated from the purchase date of the original.
In the event that the product is inspected and no fault is found or the product is not
within the warranty period you will be charged for the repair and any carriage
costs.
WARRANTY TERMS & CONDITIONS

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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. [phone]

Disclaimer: Ewbank operate a policy of continual improvement and development.
We therefore reserve the right to change/alter the specification and appearance of our appliances without prior notice.
All diagrams and images shown in this manual are for illustration purposes only.
Your Guarantee
This product is covered by a 2 year guarantee.
This does not cover normal wear and tear or abuse.
For guarantee purposes, please retain your original receipt as proof of purchase.
This guarantee does not affect your statuatory rights.
For spares, service and further information please contact;
Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR
Tel: [phone]