Excel Airide B-Ace User manual

User Manual

1
Before using your new electric wheelchair, the Excel Airide, you must first read the manual carefully
and fully understand the user manual.
General introduction
We want to thank you for your confidence in our Excel products. The Excel Airide is a quality product from
Van Os Medical and has unprecedented opportunities. The policy of Van Os Medical BV is focused on
continuous quality and reliability of its products by developing. We also reserve the right, without notice,
to make this guide changes.
This manual is written, based on the currently known specifications and configuration of the product.
Although the manual has been carefully composed, Van Os Medical BV is not responsible for any errors in
this manual or the consequences thereof.
It is important that you read this manual carefully before using the Airide. The manual contains important
information about the safe use and maintenance of your electric wheelchair. We recommend that you
keep this manual, it is also your proof of warranty and it will be useful for referring to at a later date.
The safety instructions in this guide are general guidelines that must be seen as broad guidelines. It is
possible that you develop your own ways for many common actions. However, we advise you to consults
a professional for assistance in developing safe and effective techniques with regards to your daily
activities and your physical capabilities.
Your new electric wheelchair requires frequent maintenance, much of which you can do yourself. We
recommend that you take your electric wheelchair at least once a year to be inspected by a professional.
You will find a maintenance schedule later in this manual.
Caution!
In this manual you will find informative comments and warnings. These are clearly identified by the below
symbols and the appearance of the text:
Tip Information.
Warning To avoid personal injury, warnings must be followed
Fill out the information on your authorized dealer below:
Company: …………………………………………………………………
Address: …………………………………………………………………
Phone number: …………………………………………………………………
Fax number: …………………………………………………………………
E-mail address: …………………………………………………………………
Website: …………………………………………………………………

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Contents
1. Identification p.4
2. General explanation of the Excel Airide p.6
2.1. Components of the Excel Airide B-ace version p.6
2.2. Components of the Excel Airide X-tend version p.7
2.3. Components of the Excel Airide S-preme version p.8
2.4. Components of the Excel Airide Go! version p.9
2.5. Components of the Excel Airide Compact version p.10
2.6. General explanations of the functions and possibilities of the Excel Airide p.11
2.7. Performances of your Excel Airide p.12
3. Safety regulations p.13
3.1. General safety regulations p.13
3.2. Warnings for safe use p.13
4. User instructions p.15
4.1. Safety tips p.15
4.2. Controllers p.16
4.3. Making transfers p.17
4.4. Driving with the electric wheelchair p.18
4.5. Curves p.19
4.6. Stop / emergency stop p.19
4.7. Driving on a slope p.19
4.8. Curbs and increases p.19
5. Settings and mounting instructions p.20
5.1. Tools and technical information p.20
5.2. Technical information p.20
5.3. Push the electric wheelchair p.23
5.4. Use of the armrests p.23
5.5. Use of the feet rests p.24
5.6. Use of the leg rests (option on the B-ace / X-tend / S-preme / Go! / Compact) p.26
5.7. Anti-tip wheels p.28
5.8. Lightning (option on the X-tend / S-preme / Go!) p.28
5.9. Use of the amputation support (option on the B-ace / X-tend / S-preme) p.28
5.10. Back angle adjustment with gas spring (option on the B-ace / X-tend / S-preme) p.29
5.11. Backrest adjustment p.29
5.12. Electric backrest adjustment (option on the B-ace / X-tend / S-preme / Go! /
Compact) p.30
5.13. Headrest adjustment p.30
5.14. Folding the backrest p.31
5.15. Electric height adjustment 30 cm (option on the B-ace / X-tend / S-preme /
Go! / Compact) p.31
5.16. Combined electrically adjustable height 30 cm / adjustable tilt-in-space 45
degrees (option on the B-ace / X-tend / S-preme / Go! / Compact) p.31
5.17. Combined electrically adjustable height 30 cm / adjustable tilt-in-space 45
degrees (option on the B-ace / X-tend / S-preme / Go! / Compact) p.32
5.18. Electric adjustable tilt-in-space 0 –25 degrees (option on the B-ace / X-tend /
S-preme / Go! / Compact) p.32
5.19. Electric elevating leg rest (option on the B-ace / X-tend / S-preme / Go! /
Compact) p.32
5.20. Suspension p.32

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5.21. Batteries p.33
5.18. Other options on the Excel Airide p.33
6. Transportation by car p.34
6.1. Disassembly p.34
6.2. Transporting p.34
6.3. Fasten the seat belt p.35
7. Maintenance p.36
7.1. Storage after use p.36
7.2. Charging the batteries of the electric wheelchair p.36
7.3. Batteries p.36
7.4. Tires p.37
7.5. Cleaning p.38
8. Problem analyses and solutions p.39
9. Warranty p.40
9.1. Warranty request p.40
9.2. Warranty application p.40
10. Service and maintenance table p.41
10.1. General maintenance instructions p.41
10.2. Service checklist p.42

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6
7
1. Identification
Your electric wheelchair is equipped with a unique serial number. You can find this number on the box
frame of your electric wheelchair. Below is an example of the frame label of the Excel Airide, which you
can find the serial number. Furthermore, you will find the explanation of the various data listed on the
frame label seen below. The frame label of the Excel Airide B-ace, Excel Airide X-tend and Excel Airide S-
preme are equal to the frame label of Excel Airide. The frame label of the Excel Airide Go! and Excel Airide
Compact can be found on the following page.
1. Maximum user weight The largest occupant weight allowed for protection of both the electric
wheelchair and the user.
2. Serial number Every electric wheelchair has its own unique serial number. You must
have this number when making technical requests or if warranty parts are
required.
3. Production date The date on which your electric wheelchair was manufactured.
4. Type number This number indicates which model of electric wheelchair you have, again
this is always required when making technical calls.
5. Model name The model name of your electric wheelchair starts with the brand name
Excel. The brand name Excel is followed by an additional model
description that forms the model name of your electric wheelchair.
6. Usage application Where you can use your electric wheelchair for.
7. Warranty Here the warranty period of your electric wheelchair is reflected. Chapter
9 describes your warranty terms and conditions in more detail.
3
4
5
2
1

5
Frame label Excel Airide Go!
Frame label Excel Airide Compact
In addition to the frame label of Van Os Medical BV, it may be that they have different labels on your
power chair. This can be a label from your dealer or a label with a delivery number for your congregation.
However, these are not important for this guide.
5
6
7
1
2
3
4
1
2
3
4
5
6
7

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2. General explanation of the Excel Airide
Because there are several versions of Excel Airide available, in the following paragraphs all possible
embodiments are described.
2.1. Components of the Excel Airide B-ace version
1
Controller
7
Feet plate
13
Side frame
2
Armpad
8
Anti-tip wheel
14
Back angle adjustment
3
Clothing protector
9
Drive wheel
15
Armrest
4
Seat
10
Swivel wheel
16
Backrest
5
Feet rest
11
Mudguard
17
6
Batteries
12
Fork for the swivel wheel
18
1
2
3
4
9
16
6
5
7
8
15
14
13
12
11
10

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2.2. Components of the Excel Airide X-tend version
1
Controller
7
Tilt system
13
Mudguard
2
Armpad
8
Feet plate
14
Back angle adjustment
3
Clothing protector
9
Swivel wheel
15
Lightning
4
Seat
10
Drive wheel
16
Armrest
5
Comfort leg rest
11
Fork for the swivel wheel
17
Backrest
6
Side frame
12
Freewheel lever
18
Headrest
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
7

8
2.3. Components of the Excel Airide B-ace version
1
Controller
7
Feet plate
13
Back angle adjustment
2
Armpad
8
Swivel wheel
14
Lightning
3
Clothing protector
9
Drive wheel
15
Armrest
4
Seat
10
Fork for the swivel wheel
16
Backrest
5
Electric adjustable leg rest
11
Freewheel lever
17
Headrest
6
Side frame
12
Mudguard
18
1
2
3
4
5
6
7
8
9
10
17
16
15
14
1
13
12
11

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2.4. Components of the Excel Airide Go! version
1
Controller
7
Feet plate
13
Back angle adjustment
2
Armpad
8
Swivel wheel
14
Lightning
3
Clothing protector
9
Drive wheel
15
Armrest
4
Seat
10
Fork for the swivel wheel
16
Backrest
5
Comfort leg rest
11
Freewheel lever
17
Headrest
6
Side frame
12
Mudguard
18
1
2
3
4
5
6
7
8
9
10
11
14
13
12
17
15
16

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2.5. Components of the Excel Airide Compact version
1
Controller
7
Feet plate
13
Side frame
2
Armpad
8
Anti-tip wheel
14
Back angle adjustment
3
Clothing protector
9
Drive wheel
15
Armrest
4
Seat
10
Swivel wheel
16
Backrest
5
Feet rest
11
Mudguard
17
6
Batteries
12
Fork for the swivel wheel
18
Your Airide is equipped with a number of elements and parts. You should know these before you proceed
reading the manual. Your wheelchair can be equipped with options and accessories not pictured. You will
see this yourself whilst reading this manual. Designs and specifications are subject to change without
prior notice.
2.6. General explanation of the functions and possibilities of your electric wheelchair
Your electric chair is designed for drive comfort; the unique shock absorption system absorbs the shock
and vibration to a large extent. Your electric wheelchair is a product falling into the medical equipment
and is not a standard consumer product. You must follow this manual completely to ensure good, optimal
and safe use of your Airide.
1
2
3
4
5
16
9
8
6
7
14
15
12
13
11
10

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2.7. Performances of your Excel Airide
The Excel Airide will be delivered in three different types, namely the B-ace, X-tend and S-preme. As a
result, you may encounter some parts of this manual that does not apply to your version of Excel Airide.
Your power chair is available in speeds of 6, 8 or 10 miles per hour. The Excel Airide features 75 Ah
batteries. It is also possible to configure. Both a front-wheel drive and rear-wheel drive electric wheelchair
among the Excel Airide are 14” drive wheels and 10" swivel casters. This may be because the Excel Airide
consists of a chassis containing a unique seating system. With all the electric adjustments in the neutral
position, both front wheel drive and rear-wheel drive version, a slope of ≤ 8 ° (14.1%) of the normal user
environment counted. Without that stability is adversely affected. In the manual you can use the
abbreviation FWD and RWD encounter respectively for front-wheel drive or rear-wheel drive electric
wheelchair.
In addition, the Excel Airide Go! The Excel Airide Go! has a maximum speed of 6 km / h and is equipped
with lighting. Also, the frame is narrower than the Excel Airide and electric wheelchair with a narrower
frame, which also belittle batteries in it. The Excel Airide Go! is similar to the Excel Airide X-tend version.
The Excel Airide Compact is also available. This electric wheelchair isn’t fitted with lights, but has, like the
Excel Airide Go!, a narrow frame. This also means that smaller batteries sit in the electric chair. The
wheels are 12" rear wheels and 8" casters. The Excel Airide Compact is similar to the Excel Airide B-ace
version.
Tires
The tires of your Excel Airide are depending on your version of the Excel Airide and your own
requirements and needs. For indoor use grey tires normally fitted. For outdoor use the black tires are
advised and generally mounted.
Adjustments (optional)
Depending on your choice and needs your Excel Airide comes available with different electric adjustments
fitted:
1. Electric backrest adjustment (option);
2. Electrical height adjustment 30 cm (optional);
3. Combined electrically adjustable height 30 cm / adjustable tilt-in-space 45 degrees (optional);
4. Electrical adjustable tilt-in-space 0-25 degrees (optional);*
5. Combined electrically adjustable height 30 cm / adjustable tilt-in-space 30 degrees (optional);
6. Electrical length compensation comfort leg supports (optional).
* only possible with a rear wheel drive
Below you see the versions of the Excel Airide (Airide Excel / Excel Airide Go! / Excel Airide Compact) are
shown in a table and which options may or may not be possible on the respective electric wheelchair.

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Excel Airide
Options
Possible
Not possible
Electric backrest adjustment
X
Electrical height adjustment 30 cm
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
45 degrees
X
Electrical adjustable tilt-in-space 0-25 degrees
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
30 degrees
X
Electrical length compensation comfort leg supports
X
Excel Airide Go!
Options
Possible
Not possible
Electric backrest adjustment
X
Electrical height adjustment 30 cm
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
45 degrees
X
Electrical adjustable tilt-in-space 0-25 degrees
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
30 degrees
X
Electrical length compensation comfort leg supports
X
Excel Airide Compact
Options
Possible
Not possible
Electric backrest adjustment
X
Electrical height adjustment 30 cm
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
45 degrees
X
Electrical adjustable tilt-in-space 0-25 degrees
X
Combined electrically adjustable height 30 cm / adjustable tilt-in-space
30 degrees
X
Electrical length compensation comfort leg supports
X

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3. Safety regulations
Van Os Medical specifically disclaims responsibility for anybody injury or property damage which may
occur during any use which does not comply with laws or ordinances. If used correctly, the Excel
wheelchair is an utmost safe and stable product, if the instructions for use as described in this manual are
followed. However, it is possible when the Excel wheelchair is not used correctly, dangerous situations
may occur.
3.1. General safety regulations
Protect your Excel Airide by checking it regularly. When a part of your Excel Airide is not functioning
properly, a dangerous situation could occur. You must keep your Excel Airide in a good condition to
ensure safety in use. Periodical inspection, correct adjustment of your wheelchair and timely replacement
of damaged and worn parts will result in use for years without any problems. A qualified Van Os Medical
dealer, who will use only Van Os Medical replacement parts, will take care of your wheelchair to ensure a
long lifetime.
Warning:
You should keep your Excel Airide in a good state to be guaranteed of safe us.
3.2. Warnings for safe use
Warnings:
While using your Excel Airide, the engines are constantly moving and reach these high
temperatures. After using the Excel Airide, cooling the engine down slowly is advisable; avoid at
all times contact with the engines! This can lead to burnings;
Make sure the Excel Airide does not stand too long in direct sunlight. Certain parts will become
hot, such as the armrests, seat and backrest, this may cause you to burn yourself;
Electromagnetic radiation such as cell phones, radios, or other sources of electromagnetic
radiation can affect your electric wheelchair;
Your electric wheelchair can affect other electromagnetic fields such as electric doors, alarm
systems etc. If this happens please contact your Excel dealer;
Pay attention to the signs, symbols and instructions marked on the electric wheelchair! Safety
signs are to notify the user of immediately of any problems, if this is unreadable please have
them replaced. Contact your Excel dealer;
Never change the technical specifications, this voids the warranty;
Never change the electrical circuit;
Never change the electric wheelchair or parts of it;
Parts of the electric wheelchair which can be removed without tools and which are intended for
maintenance and repairs, can have an adverse effect on the electric adjustments of the electric
wheelchair if they are not returned or incorrectly replaced or are missing;
Never operate your electrical wheelchair while you are under the influence of alcohol;
Never operate your electrical wheelchair If you have insufficient eyesight;
Never carry any passengers on the electrical wheelchair;
Never allow children to ride in your electric wheelchair;
Avoid driving on slippery surfaces, such as ice or snow!
Always make sure you drive your electric wheelchair with adequate lighting;
Always brake carefully, especially when driving at high speeds;
While driving indoors, on sidewalks, pedestrian areas etc. We recommend the lowest speed
setting;
Never drive over or off obstacles higher than 6 cm. Caution: With the Excel Airide you cannot go
on or off a obstacle higher than 4 cm;

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Do not drive the wheelchair when it is colder than -10 ° C or hotter than +35 ° C;
Never attach extra weight to the electric wheelchair without getting advice from a specialist
first;
Never use the electric wheelchair to carry additional objects or persons;
Never push or drag objects on with your electric wheelchair;
Never open or close doors with the leg supports;
Never drive through paddles of water;
Avoid contact with seawater; this will damage the electric wheelchair;
Avoid contact with sand. Sand can damage the moving parts of the electric wheelchair causing
the electric wheelchair or parts to wear out;
When using electric adjustments applied, we recommend to use your electric wheelchair only on
flat surfaces;
Please note that if you raise the seat height, it can affect your stability when used on some
surfaces;
Please note that moving the centre of gravity of the electric wheelchair may affect the handling
characteristics and the dynamic stability of the electric wheelchair;
Incorrectly adjusting the parameters of the system can result into very dangerous
circumstances. The adjustment should be performed by your Excel dealer;
Before you start using the electric wheelchair make sure that your clothing or clothing
accessories cannot get stuck in the wheels or other parts;
Please note that in the winter the batteries have a lower capacity, a light frost is 75% of normal
capacity and at a temperature lower than -5 ° C is 50%. This will cause the range of the electric
wheelchair to be reduced;
When driving on slopes, drive slowly and always concentrated;
Avoid sudden and shocking movements;
Avoid making an emergency stop when you are on a slope;
Always drive as straight as possible on a slope, change direction as little as possible;
Never turn on a slope!
Make sure all adjustments are back into the neutral position before driving up or down a slope;
Always drive on a slope forwards, never backwards!
Never drive on slopes with loose gravel or sandy surface, otherwise the drive wheels will slip
and spin;
Prolonged driving on an incline may overheat the engine;
If you are driving on a slope observed that the velocity decreases sharply, you must have a less
steep route to take;
Make sure the electric wheelchair does not reach a too high a speed while descending.

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4. User instructions
You will have to learn the characteristics of your electric wheelchair. It is most important to learn the
safest methods to develop the daily activities in accordance to your life style. Consult your medical
advisor or therapist for assistance by developing safe and effective techniques for your daily activities and
your physical possibilities. Driving with your electric wheelchair requires cognitive, physical and visual
power of you. While driving you must be able to estimate and correct any action with your electric
wheelchair. You can use your electric wheelchair for transporting only 1 person. The maximum user
weight is 160 kg, keep in mind that extra added weight such as a backpack, equipment or medical
equipment should be added and the total weight must not exceed the maximum user weight.
4.1. Safety tips
For your safety there are symbols on the electric wheelchair. You should know the meaning and the
instructions of these symbols:
1. Refer to the manual
before use;
2. Freewheel
switches in drive
position /
Freewheel
switches in push
position;
3. Battery charging point;
4. Taxi fixation
point;
5. Fracture risk! Note
that when the joystick
swings away, there is
nothing pinched;
6. Watch your
hands and fingers
near moving
parts when
adjusting the
height and or
adjusting the tilt
angle of the
electric
wheelchair.
Warning:
Never put the freewheel levers into the push position while the electric wheelchair is on a slope.
Moving parts
As indicated earlier in this manual, your Excel Airide can be equipped with electrical parts, which are
optional to choose from on your electric wheelchair, this is indicated behind the component (optional):
Wheels, they turn and swerve;
Electric back adjustment (option);
Electric height adjustment 30 cm (option);
Combined electrically adjustable height 30 cm / adjustable tilt-in-space 45 degrees (option);
Electrical adjustable tilt-in-space 0-25 degrees (option);
Combined electrically adjustable height 30 cm / adjustable tilt-in-space 30 degrees (option);
Electrical length compensation comfort leg supports (option).

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Warning:
Avoid contact with the moving parts of your electric wheelchair, this can cause serious personal injury
or damage to the wheelchair.
4.2. Controllers
Below the VR2 Drive-only controller is displayed with an explanation of the functions.
1. Battery display
2. On / off button
3. Horn
4. Speed indicator
5. Speed lower
6. Speed higher
7. Joystick
Below the VR2 Seats & Lights controller is displayed with an explanation of the functions.
1. Battery display
2. On / off button
3. Horn
4. Lightning
5. Flashing lights
6. Speed higher
7. Speed lower
8. Seat adjustment
9. Flashing light left
10. Flashing light right
11. Joystick
1
2
3
6
5
4
1
2
3
6
5
4
7
10
8
7
9
11

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Below the R-Net controller is displayed with an explanation of the functions.
1. On / off button
2. Horn
3. Lightning
4. Display
5. Flashing lights
6. profile;
You can go to your own personal
preferences different profiles on the R-
Net control panel, such as the speed you
want to ride inside or outside.
7. Speed higher
8. Flashing light right
9. Mode;
Through mode you can easily go through
the menu of the R-net control box back
and forth.
10. Speed lower
11. Flashing light left
12. Joystick
4.3. Making transfers
Getting on and off the electric wheelchair
Before you make a transfer you must always check:
The joystick is off;
The freewheel levers are in the drive position.
Warning:
Never stand on the footrests during a transfer! If you fully stand on the footrests the seat may tilt,
leading to dangerous situations and damage!
Making a forward transfer
Standard footrests
Flip up the footplates (see section 5.4);
Pull the U-shaped handle of the footrest upwards;
Swing the footrest outwards;
You can now make the transfer.
3
2
1
4
6
7
5
12
8
9
10
11

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Gas spring comfort leg rest (option)
Move the leg rest in the neutral position;
Swing the calf plate to the outside (see section 5.5);
Flip up the foot plates;
Pull the handle of the leg rest upwards;
Swing the leg rest outwards;
You can now make the transfer.
Electric comfort leg rest (option)
Move the leg rest in the neutral position;
Swing the calf plate to the outside (see section 5.5);
Flip up the foot plates;
Pull the handle of the leg rest upwards;
Swing the leg rest outwards;
You can now make the transfer.
Making a lateral transfer
Loosen the handle of the armrest (see section 5.3);
Remove the armrest of the wheelchair;
Turn 90 ° to the side without armrest;
You can now make the transfer.
Warning:
Remove the tray before you remove the armrest.
4.4. Driving with the electric wheelchair
Check the electric wheelchair on the following points:
Check the tire pressure (in case you have pneumatic tires);
Check if the batteries are completely charged, the green lights on the indicator should be lit;
Check the lighting;
Check if the freewheel lever has been put in to the drive position.
You control your Excel Airide through the control box:
Switch on the joystick;
Set the maximum speed, always choose the speed that you feel most comfortable and safe with;
Move the joystick in the direction you want to travel;
The further you move the joystick forward, the faster the electric wheelchair will drive.
Warnings:
Caution! You may not always be noticed by other road users:
Always obey the traffic regulations;
Avoid driving on lonely trails, in case of need for rapid assistance;
Adapt your driving style and speed to the conditions.

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4.5. Curves
When taking a curve, pay extra attention to your speed, steer calmly to the direction you wish to go.
Warnings:
Never take a turn when you're at full speed. Reduce the speed when turning;
Use the indicators when you are changing direction (if equipped with lights and RAW's.
4.6. Stop / emergency stop
If you wish to stop move the joystick quickly to the neutral position, this will automatically slow the
wheelchair down. When you make an emergency stop, you should immediately release the joystick. This
will cause the wheelchair to brake immediately. According to EN 12184 European forms. Below is shown
what the braking distances are:
6 km/h: 1 meter;
8 km/h: 1.5 meter;
10 km/h: 2 meter.
Warnings:
While driving never press the on / off button;
Never move the electric wheelchair suddenly in the opposite direction. When you do this, it can
cause the electric wheelchair to stop abruptly and will cause shaking movements which can
cause the electric wheelchair to tilt.
4.7. Driving on a slope
As mentioned earlier in this manual is ≤ 8 ° (14.1%) the normal operating environment for both the FWD
and the RWD versions. While driving on a slope that is steeper than the maximum degree this may have a
negative effect on the stability. Always drive with caution on a slope. The stability and performance of the
electric wheelchair depend on several variables. As the electric wheelchair is adapted to the user, the
variables are different per electric wheelchair. Therefore it is recommended to contact your Excel dealer
about the use of the electric wheelchair, the specific adjustments and adaptations that affect your
situation on the electric wheelchair.
4.8. Curbs and increases
Driving on curbs and increases
Always choose the place where the curb is the lowest;
Place yourself face forwards to the curb;
Move the joystick forwards;
Do not change your direction when you are driving on the sidewalk;
Maintain the same speed until all wheels are on the sidewalk;
Find a place where the curb is lower if you do not succeed to drive up the curb.