EXFO EX10 User manual

www.EXFO.com
User Guide
Ethernet Services Broadband Tester
EXFO EX10

ii EX10
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may be reproduced, stored in a retrieval system or transmitted in any form,
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of EXFO Inc.(EXFO).
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However, no responsibility is assumed by EXFO for its use nor for any
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Atlantic Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without
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or absence of such identification does not affect the legal status of any
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EXFO Inc. is under license. Other third party trademarks and trade names
are those of their respective owners.
Units of Measurement
Units of measurement in this publication conform to SI standards and
practices.
Patents
The exhaustive list of patents is available at EXFO.com/patent.
November 22, 2021
Document version: 1.0.0.1

EXFO EX10 iii
Contents
Regulatory Information ..........................................................................................................v
1 Introducing the EXFO EX10 ......................................................................... 1
EXFO EX10 Device ...................................................................................................................2
Technical Specifications ..........................................................................................................5
Conventions ............................................................................................................................6
2 Safety Information ....................................................................................... 7
Electrical Safety Information ...................................................................................................8
Other Safety Symbols .............................................................................................................9
3 Getting Started .......................................................................................... 11
Turning the EX10 Device On .................................................................................................11
Connecting the RJ45 Port .....................................................................................................11
.Starting the Speedtest for the First Time .............................................................................12
4 EXFO EX10 Main Menu ............................................................................... 13
Device Information ...............................................................................................................13
Connection ...........................................................................................................................14
Speedtest ..............................................................................................................................15
Reports .................................................................................................................................15
About ..................................................................................................................................17
5 Speedtest .................................................................................................... 19
Start/Stop .............................................................................................................................20
Client/Server Information ......................................................................................................21
Expandable Status Bar ..........................................................................................................21
Subtests ................................................................................................................................23
Quick Report .........................................................................................................................24
Settings ................................................................................................................................24
6 Speedtest Settings ..................................................................................... 25
Test .......................................................................................................................................25
Reports .................................................................................................................................27
System ..................................................................................................................................27

iv EX10
7 Maintenance ................................................................................................29
Recalibrating the Unit ...........................................................................................................29
Recharging the Battery .........................................................................................................30
Replacing the Battery ............................................................................................................31
Battery Maintenance Recommendations ..............................................................................33
Recycling and Disposal .........................................................................................................35
8 Troubleshooting ..........................................................................................37
Solving Common Problems ...................................................................................................37
Contacting the Technical Support Group ..............................................................................38
Transportation ......................................................................................................................38
9 Warranty ......................................................................................................39
General Information .............................................................................................................39
Gray Market and Gray Market Products ................................................................................40
Liability .................................................................................................................................41
Exclusions .............................................................................................................................41
Certification ..........................................................................................................................41
Service and Repairs ...............................................................................................................42
EXFO Service Centers Worldwide ..........................................................................................43
A Specifications ..............................................................................................45
B Glossary .......................................................................................................47
Acronym List .........................................................................................................................47
Ethernet Interface and Signal ...............................................................................................51
Index .................................................................................................................53

EXFO EX10 v
Regulatory Information
Regulatory Information
Canada and USA Electromagnetic Interference
Regulatory Statement
Electronic test and measurement equipment is exempt from FCC part 15,
subpart B compliance in the United States of America and from ICES-003
compliance in Canada. However, EXFO Inc. makes reasonable efforts to
ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the user documentation, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment.

vi EX10
Regulatory Information
General Wireless Compliance Related Information
Your unit comes with an internal wireless module (adapter) and antenna
for which the information hereafter applies:
This product does not contain any wireless user-serviceable components.
Any unauthorized product changes or modifications will invalidate
warranty and all applicable regulatory certifications and approvals.
Use in Specific Environments:
The use of wireless products in hazardous locations is limited by the
constraints posed by the safety directors of such environments.
The use of wireless products on airplanes is governed by the Federal
Aviation Administration (FAA).
The use of wireless products in hospitals is restricted to the limits set
forth by each hospital.
Do not operate a portable transmitter near unshielded blasting caps or
in an explosive environment.
This wireless product is restricted to indoor use due to its operation in
the 5.15 to 5.25 GHz and 5.470 to 5.75 GHz frequency ranges.
Innovation, Sciences and Economic Development Canada requires this
product to be used indoors for the frequency range of 5.15 GHz to
5.25 GHz to reduce the potential for harmful interference to co-channel
mobile satellite systems.
High-power radars are allocated as the primary users of the 5.25 to
5.35 GHz, and 5.65 to 5.85 GHz bands. These radar stations can cause
interference with and/or damage to this device.

EXFO EX10 vii
Regulatory Information
Radiation Exposure Statement:
The product complies with the US/Canada portable RF exposure limit
set forth for an uncontrolled environment and is safe for intended
operation as described in this user documentation.
Further RF exposure reduction can be achieved if the device can be
kept as far as possible from the user’s body. For compliance to RF
exposure requirements, a minimum separation distance of 20
centimeters (8 inches) must be maintained between the EXFO EX10
device and the user or bystanders.

EXFO EX10 1
1 Introducing the EXFO EX10
Designed to be paired with a smart device, the EX10 is a one-of-a-kind
Ethernet tester used to qualify broadband connections delivered to both
residential and business Ethernet customers—enabling service providers
to validate delivery of full line rate Ethernet speeds to their subscribers. The
EX10 Pro’s advantage is two-fold: it includes FPGA-powered hardware, as
well as the industry-leading Speedtest powered by Ookla1 algorithm,
which together give service providers repeatable and reliable metrics,
every time.
The EX10 ultra-intuitive application runs directly on a field technician’s
smart device to visualize all tasks performed including connection, setup,
results-gathering, report generation, and cloud-enabled firmware
upgrades.
1. Ookla is a third party provider. The Ookla Speedtest Powered technology involves Ookla owned and/or controlled
servers that may or may not be within your network. Ookla retains the right to aggregate test results and to monetize
aggregated results as they see fit.

Introducing the EXFO EX10
2EX10
EXFO EX10 Device
EXFO EX10 Device
On/Off Switch and LED
USB-C Charging Port
Bluetooth LED
SFP Port (Future use)
Wi-Fi LED (Future use)
RJ45 Port

Introducing the EXFO EX10
EXFO EX10 3
EXFO EX10 Device
USB-C Charging Port
The battery of the EX10 device is not fully charged at the factory. Charge
the battery before using the EX10 device for the first time or when it has
been unused for extended periods.
The battery needs to be fully charged before using the unit for the first time.
To charge the EX10 device:
1. Connect the supplied USB cable to the USB power adapter.
2. Connect the other end of the USB cable to the EX10 USB-C charging
port.
3. Connect the USB power adapter to a power outlet.
The battery is fully charged when the On/Off switch LED stops flashing
while connected to the USB power adapter. The charge cycle starts and
stops automatically.
Note: Refer to Recharging the Battery on page 30 for more information.

Introducing the EXFO EX10
4EX10
EXFO EX10 Device
On/Off Switch and LED
Turns the EX10 device on or off.
To turn the EX10 device on, press and hold the on/off switch (about
1 second) until the LED starts flashing.
To turn the EX10 device off, press and hold the on/off switch (about
5 seconds) until the LED starts flashing, then the LED turns off.
The on/off switch LED reports the EX10 device/battery status as follows:
IMPORTANT
The EX10 device automatically shuts down after 3 minutes of
inactivity when the EX10 device is not charging using the provided
USB power adapter.
EX10 On/Off LED State Description
Off Off Unplugged.
Blue flashing slow Battery is charging.
Green Battery charging is completed, plugged-in.
On Blue EX10 device is ready to be used.
White EX10 device is booting or shutting down.
Red flashing very fast EX10 device failed to boot and hardware fault has
been detected.
Blue flashing fast Battery is charging.
Red Battery very low (less than 5%), not charging.
Yellow Battery low (between 5 and 25%), not charging.

Introducing the EXFO EX10
EXFO EX10 5
Technical Specifications
RJ45 Port and LEDs
The RJ45 port is mainly used for testing the Ethernet network using an
electrical wired connection: 100Base-TX, 1000Base-T, and 2.5GE.
LEDs:
The LINK green LED is on when the link is up, off when the link is
down, and flashing when frames are transmitted and/or received.
The DUPLEX yellow LED is on for Full Duplex mode, off for Half Duplex
mode, and flashing when collisions are detected.
Technical Specifications
To obtain this product’s technical specifications, visit the EXFO Web site at
www.exfo.com.

Introducing the EXFO EX10
6EX10
Conventions
Conventions
Before using the product described in this guide, you should understand
the following conventions:
WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.
IMPORTANT
Refers to information about this product you should not overlook.

EXFO EX10 7
2 Safety Information
WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.
WARNING
If the equipment is used in a manner not specified by the
manufacturer, the protection provided by the equipment may be
impaired.
WARNING
Use only accessories designed for your unit and approved by EXFO.
For a complete list of accessories available for your unit, refer to its
technical specifications or contact EXFO.
IMPORTANT
Refer to the documentation provided by the manufacturers of any
accessories used with your EXFO product. It may contain
environmental and/or operating conditions limiting their use.
IMPORTANT
When you see the following symbol on your unit , make sure
that you refer to the instructions provided in your user
documentation. Ensure that you understand and meet the required
conditions before using your product.

Safety Information
8EX10
Electrical Safety Information
Electrical Safety Information
Note: To ensure that the unit is completely turned off, disconnect the power cable
and remove the battery.
IMPORTANT
Other safety instructions relevant for your product are located
throughout this documentation, depending on the action to
perform. Make sure to read them carefully when they apply to your
situation.
WARNING
Use in specific environments: (1) The use of wireless adapters in
hazardous locations is limited by the constraints posed by the
safety directors of such environments. (2) The use of wireless
adapters in hospitals is restricted to the limits set forth by each
hospital.
Do not operate a portable transmitter (including this wireless
adapter) near unshielded blasting caps or in an explosive
environment.
CAUTION
When you use the unit outdoors, ensure that it is protected from
liquids, dust, direct sunlight, precipitation, and full wind pressure.
Use the external power supply indoors only.

Safety Information
EXFO EX10 9
Other Safety Symbols
Other Safety Symbols
One or more of the following symbols may also appear on the EX10 device
or its USB power adapter.
WARNING
Use the external power supply indoors only.
Position the unit so that the air can circulate freely around it.
Operation of any electrical instrument around flammable gases or
fumes constitutes a major safety hazard.
To avoid electrical shock, do not operate the unit if any part of the
outer surface (covers, panels, etc.) is damaged.
Only authorized personnel should carry out adjustments,
maintenance or repair of opened units under voltage. A person
qualified in first aid must also be present. Do not replace any
components while the power cable and battery are connected.
Capacitors inside the unit may be charged even if the unit has been
disconnected from its electrical supply.
Use only the listed and certified USB power adapter provided by
EXFO with your unit. It provides reinforced insulation between
primary and secondary, and is suitably rated for the country where
the unit is sold.
Symbol Meaning
Direct current
Alternating current

EXFO EX10 11
3 Getting Started
This section describes the EX10 device setup, smart device software
installation, then a quick procedure to initiate a test.
Turning the EX10 Device On
Note: Make sure the EX10 device is fully charged, refer to Recharging the Battery
on page 30.
Turn the EX10 device on by pressing the on/off switch for 1 second (refer to
On/Off Switch and LED on page 4).
Connecting the RJ45 Port
RJ45 Port
The RJ45 port is used for testing the Ethernet network using a wired
electrical connection.
Connect the RJ45 port of the EX10 device to the Ethernet network and
make sure the link is up (refer to RJ45 Port and LEDs on page 5).
RJ45 Port

Getting Started
12 EX10
.Starting the Speedtest for the First Time
.Starting the Speedtest for the First Time
It is possible to start the Speedtest from the smart device EXFO EX10
application assuming the EX10 device is turned on and connected to the
network to be tested.
To start the Speedtest:
1. Start the EXFO EX10 application on the smart device.
Ensure that Bluetooth is enabled on the smart device.
Confirm that the EXFO EX10 application can access the smart device
location otherwise the application will not work.
2. From the Connection page, select an EX10 device from the list (refer to
Connection on page 14).
3. Once connected, the application opens automatically the Speedtest
page (refer to Speedtest on page 19).
3a. Tap the settings icon and set the test parameters (see
Speedtest Settings on page 25).
3b. Make sure the status bar is displaying the interface rate (refer to
Speedtest on page 19).
4. From the Speedtest page, tap the start button (refer to Start/Stop on
page 20).
5. Once the test is completed, tap the quick report button to consult
the full test results (refer to Speedtest on page 19).