Fanvil i12 User manual

Software Version: 2.6.0
Release Date：2020/05/13
i12 User Manual

1
Directory
Directory.................................................................................................................................................................1
1 Pigure................................................................................................................................................................... 3
2 Table.....................................................................................................................................................................5
3 Safety Instruction............................................................................................................................................... 1
4 Overview..............................................................................................................................................................1
5 Install Guide........................................................................................................................................................2
5.1 Use POE or external Power Adapter...................................................................................................... 2
5.2 Installation..............................................................................................................................................3
5.2.1 Interface description.......................................................................................................................3
a) Port instructions........................................................................................................................4
5.2.2 Device connection confirmation.................................................................................................... 6
5.3 Appendix Table.......................................................................................................................................6
5.3.1 Common command mode.............................................................................................................. 6
5.3.2 Function key LED state..................................................................................................................7
6User Getting Started....................................................................................................................................... 8
6.1 Quick setting..........................................................................................................................................8
6.2 WEB configuration................................................................................................................................. 8
6.3 SIP Configurations.................................................................................................................................. 9
7 Basic Function...................................................................................................................................................10
7.1 Making Calls......................................................................................................................................... 10
7.2 Answering Calls....................................................................................................................................10
7.3 End of the Call...................................................................................................................................... 10
7.4 Auto-Answering....................................................................................................................................11
7.5 DND...................................................................................................................................................... 11
7.6 Call Waiting.......................................................................................................................................... 12
8 Advance Function.............................................................................................................................................14
8.1 Intercom................................................................................................................................................ 14
8.2 MCAST................................................................................................................................................. 14
8.3 Hotspot.................................................................................................................................................. 16
9 Web Configurations......................................................................................................................................... 18
9.1 Web Page Authentication......................................................................................................................18
9.2 System >> Information......................................................................................................................... 18
9.3 System >> Account...............................................................................................................................19

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9.4 System >> Configurations.................................................................................................................... 19
9.5 System >> Upgrade...............................................................................................................................20
9.6 System >> Auto Provision.................................................................................................................... 20
9.7 System >> FDMS..................................................................................................................................23
9.8 System >> Tools................................................................................................................................... 23
9.9 Network >> Basic................................................................................................................................. 24
9.10 Network >> Advanced..................................................................................................................... 26
9.11 Network >> VPN................................................................................................................................ 27
9.12 Network >> Web Filter.......................................................................................................................28
9.13 Line >> SIP......................................................................................................................................... 29
9.14 Line >> Basic Settings........................................................................................................................ 32
9.15 Line >> SIP Hotspot........................................................................................................................... 33
9.16 Line >> Blacklist................................................................................................................................34
9.17 Intercom Settings >> Function Settings....................................................................................... 34
9.18 Intercom Settings >> Voice Settings.............................................................................................36
9.19 Intercom Settings >> Video Settings.............................................................................................38
9.20 Intercom Settings >> Multicast......................................................................................................39
9.21 Intercom Settings >> Action URL.................................................................................................. 40
9.22 Intercom Setting >> Time/Date.......................................................................................................... 41
9.23 Intercom Settings >> Certificate Management............................................................................42
9.24 Intercom Settings >> Equipment Certificate................................................................................ 42
9.25 Security Settings...............................................................................................................................43
9.26 Function Key >> Function Key.......................................................................................................... 45
10 Trouble Shooting............................................................................................................................................ 49
10.1 Get Device System Information..........................................................................................................49
10.2 Reboot Device.....................................................................................................................................49
10.3 Device Factory Reset.......................................................................................................................... 49
10.4 Network Packets Capture....................................................................................................................49
10.5 Common Trouble Cases......................................................................................................................49

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1 Pigure
Figure 1 - Connection Diagram............................................................................................................6
Figure 2 - Quickly setting.....................................................................................................................8
Figure 3 - WEB Login..........................................................................................................................8
Figure 4 - SIP Registration...................................................................................................................9
Figure 5 - Hot Key Setting................................................................................................................. 10
Figure 6 - Function key settings.........................................................................................................10
Figure 7 - Enable Auto Answer.......................................................................................................... 11
Figure 8 - Set DND Option................................................................................................................ 12
Figure 9 - Enable do not disturb on a certain line..............................................................................12
Figure 10 - Web page setting call waiting..........................................................................................13
Figure 11 - WEB Intercom................................................................................................................. 14
Figure 12 - MCAST........................................................................................................................... 15
Figure 13 - SIP Hotspot ....................................................................................................................17
Figure 14 - WEB Account..................................................................................................................19
Figure 15 - System Setting.................................................................................................................19
Figure 16 - Upgrade........................................................................................................................... 20
Figure 17 - Auto Provision.................................................................................................................20
Figure 18 - FDMS.............................................................................................................................. 23
Figure 19 - Tools................................................................................................................................ 23
Figure 20 - Network Basic Setting.....................................................................................................24
Figure 21 - Basic network settings.....................................................................................................26
Figure 22 - VPN................................................................................................................................. 27
Figure 23 - WEB Filter Table.............................................................................................................28
Figure 24 - SIP................................................................................................................................... 29
Figure 25 - Line Basic Setting........................................................................................................... 33
Figure 26 - SIP Hotspot ....................................................................................................................34
Figure 27 - Blacklist...........................................................................................................................34
Figure 28 - Function setting............................................................................................................... 35
Figure 29 - Audio Setting................................................................................................................... 36
Figure 30 - Video Setting................................................................................................................... 38
Figure 31 - Action URL..................................................................................................................... 40
Figure 32 - Time/Date........................................................................................................................ 41
Figure 33 - Certificate settings...........................................................................................................42
Figure 34 - Device certificate settings............................................................................................... 43
Figure 35 - Security Settings..............................................................................................................43
Figure 36 - Function keys...................................................................................................................46

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Figure 37 - Hot Key Settings..............................................................................................................46
Figure 38 - Multicast Settings............................................................................................................ 47
Figure 39 - Advanced Settings........................................................................................................... 48

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2 Table
Table 1 - Common command mode..................................................................................................... 6
Table 2 - Function key LED state.........................................................................................................7
Table 3 - Intercom.............................................................................................................................. 14
Table 4 - MCAST............................................................................................................................... 15
Table 5 - SIP Hotspot......................................................................................................................... 16
Table 6 - Auto Provision.....................................................................................................................21
Table 7 - FDMS.................................................................................................................................. 23
Table 8 - Network Basic Setting........................................................................................................ 24
Table 9 - Basic network parameters................................................................................................. 26
Table 10 - SIP..................................................................................................................................... 29
Table 11 - Line Basic Setting............................................................................................................. 33
Table 12 - Common device function settings on the web ............................................................35
Table 13 - Audio Setting.....................................................................................................................36
Table 14 - Video Setting.....................................................................................................................38
Table 15 - Action URL....................................................................................................................... 40
Table 16 - Time/Date..........................................................................................................................41
Table 17 - Security Settings............................................................................................................... 43
Table 18 - Function keys.................................................................................................................... 46
Table 19 - Hot Key Settings............................................................................................................... 46
Table 20 - Multicast Settings..............................................................................................................47
Table 21 - Advanced Settings.............................................................................................................48
Table 22 - Common Trouble Cases....................................................................................................49

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3 Safety Instruction
Please read the following safety notices before installing or using this unit. They are
crucial for the safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power
supply may cause damage to the phone and affect the behavior or induce noise.
Before using the external power supply in the package, please check the home
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use
it because it may cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
This phone is design for indoor use. Do not install the device in places where there
is direct sunlight. Also do not put the device on carpets or cushions. It may cause
fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it.
Consult your authorized dealer for help, or else it may cause fire, electric shock and
breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it.
Wipe it with a soft cloth that has been slightly dampened in a mild soap and water
solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could
cause bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents.

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4 Overview
i12 is a SIP voice intercom specially developed for the needs of industry users. The media stream
transmission adopts the standard IP/RTP/RTSP protocol. It has inherited the advantages of good
stability and carrier-grade sound quality of the azimuth phone. The product is a fully digital
network-type intercom device. Its core part adopts a mature VoIP solution, and its performance is
stable and reliable. ; The buttons feel comfortable, easy to install, generous in appearance, durable
and low power consumption.

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5 Install Guide
5.1 Use POE or external Power Adapter
i12 supports two power supply methods, external power adapter and Ethernet (POE) switch power
supply mechanism
The POE power supply mode saves space and the cost of additional power sockets. i12 is connected
to the POE switch through a network cable to play the role of power supply and data transmission. By
connecting to the POE switch of the UPS system, the i12 can continue to work even if the power is cut
off, just like a traditional PSTN phone powered by a telephone line.
Users who do not have POE equipment can also use traditional power adapters. If the i12 is
connected to the POE switch and the power adapter at the same time, the POE power supply is
preferred. If the POE power supply fails, it will be switched to the power adapter.
In order to ensure the normal operation of the equipment, please use the power adapter specified by
Fanvil and the POE switch that meets the equipment standard.

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5.2 Installation
Before you start using the device, please install the following:
5.2.1 Interface description
Expansion board interface
Motherboard interface

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Port description
Port
Description
Feature
Picture
CN1
DC Power Input port
Input Range:+9~+16V DC
(Notice: Plus-n-Minus connection of the Power)
CN6
WAN port
10M/100M Adaptive Ethernet port, connected to the network
CN7
LAN Port
10M/100M Adaptive Ethernet port, connected to the computer
(which can be configured to routing mode, or to bridge mode)
J9
External Active
Speakers port
One is the audio signal line, one is the GND line(Please connect to
the GND line, otherwise there will be noise)
J6
Audio Recording
output port
By mixing equipment and remote call voice output.
One is the audio signal line, one is the GND line(Please connect to
the GND line, otherwise there will be noise)
Key1/key2/
key3
DSS key port
(programmable keys)
Function keys. Can be defined hot keys, function keys(such as
hanging up, hands-free), multicast keys
J11
Short circuit output
control Port
Used to control electric locks, alarm lamp and so on
J12
Short circuit Input
detection Port
Used to connect to infrared detector, magnetic switch, vibration
sensor and other input devices
J10
Status indicator light
port
For an external status instructions (calling, ringing,
network/registered)
a) Port instructions
External Active Speakers

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Audio Recording output port
Two short circuit output port
NO: Under the idle state is disconnected (normally open).
COM: Contactor of the Relay (middle).
NC: Under the idle state is connected (normally close).
Two short circuit input port
Status lamp interface

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5.2.2 Device connection confirmation
Check whether the power cord and network cable of the device are connected, and whether they
are normal after 30 seconds after power-on. (Check the network indicator
status)
Figure 1 - Connection Diagram
5.3 Appendix Table
5.3.1 Common command mode
Table 1 - Common command mode
Action
Description
IP Broadcast
under standby
mode
In standby, long press the speed dial key 10, there will be a beep and
the indicator will flash quickly for 5 seconds, 5 seconds
Press the speed dial key once inside, the beep sound stops and the
IP is automatically reported
Switch network
mode
In the standby mode, press and hold the speed dial button for 10
seconds, there will be a beep and the indicator will flash quickly for 5
seconds.
Within 5 seconds, quickly press the speed dial key three times to
switch the network mode. Network status is static or
PPPoE mode will be switched to DHCP mode; when the network is
DHCP mode, it will be switched to static IP
192.168.1.128, report IP after successful switching

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5.3.2 Function key LED state
Table 2 - Function key LED state
Type
LED
State
Line/Network
Quick flashing
Registration failed/ network abnormal
Normally on
Successfully registered
Slow flashing
In call

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6 User Getting Started
6.1 Quick setting
Before proceeding with this step, please confirm that your Internet broadband connection can work
normally and complete the connection of the network hardware. The default network mode of this
product when it leaves the factory is fixed IP address mode, and the default is 192.168.1.128.
Long press the speed dial button for 10 seconds , wait for the horn to beep quickly, and then press
the volume up button three times quickly to stop the beeping. Wait for 10 seconds, the system will
automatically announce the IP address by voice after successfully switching to the dynamic IP
acquisition. Switching again will become a fixed IP address.
Log in to the WEB page of the device to configure according to the IP address;
Configure the account, user name, server address and other required parameters for registration on
the SIP page;
Figure 2 - Quickly setting
6.2 WEB configuration
When the device and your computer are successfully connected to the network, enter the IP address of
the device on the browser as http://xxx.xxx.xxx.xxx/ and you can see the login interface of the web page
management.
Figure 3 - WEB Login
The username and password should be correct to log in to the web page. The default username and
password are "admin". For the specific details of the operation of the web page, please refer to 9
Web Configurations

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6.3 SIP Configurations
At least one SIP line should be configured properly to enable the telephony service. The line
configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service
provider and the account information used for registration and authentication. When the device is
applied with the configuration, it will register the device to the service provider with the server’s
address and user’s authentication as stored in the configurations.
The SIP line configuration should be set via the WEB configuration page by entering the correct
information such as phone number, authentication name/password, SIP server address, server port,
etc. which are provided by the SIP server administrator.
WEB interface：After login into the phone page, enter [Line] >> [SIP] and select SIP1/SIP2 for
configuration, click apply to complete registration after configuration, as shown below:
Figure 4 - SIP Registration

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7 Basic Function
7.1 Making Calls
After setting the shortcut key as Hot key and setting the number, press the shortcut key to immediately
call out the set number, the settings are as follows:
Figure 5 - Hot Key Setting
See detailed configuration instructions 9.26 Function Key
7.2 Answering Calls
After setting up the automatic answer and setting up the automatic answer time, it will hear the ringing
bell within the set time and automatically answer the call after timeout. Cancel automatic answering.
When a call comes in, you will hear the ringing bell and will not answer the phone over time.
7.3 End of the Call
Figure 6 - Function key settings
You can hang up the call through the Release key (you can set the function key as the Release key) or

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turn on the speed dial button to hang up the call. See detailed configuration instructions 9.26 Function
Key.
7.4 Auto-Answering
The user can turn off the auto-answer function (enabled by default) on the device webpage, and the
ring tone will be heard after the shutdown, and the auto-answer will not time out.
Web interface: enter [Intercom Setting] >> [Features], Enable auto answer, set mode and auto
answer time and click submit.
Figure 7 - Enable Auto Answer
Auto Answer mode:
Disable：Turn off the automatic answer function, the device has a call, ring, will not time out to
answer automatically.
Line1：Line 1 has an automatic call timeout.
Line2：Line 2 has an automatic call timeout.
Line1 and Line2：Line 1 and line 2 have an automatic call timeout.
Lines and IP Call：Line and IP direct dial call timeout automatically answer.
Auto Answer Timeout（0~60）
The range can be set to 0~60s , and the call will be answered automatically when the timeout is set.
7.5 DND
Users can turn on the do-not-disturb (DND) feature on the device's web page to reject incoming calls
(including call waiting).Do not disturb can be set by the SIP line respectively on/off.
Turn on/off all lines of the device without interruption by the following methods:
Web interface: enter [Intercom Setting] >> [Features], set the DND Mode to phone and Enable
DND.

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Figure 8 - Set DND Option
Turn on/off the DND of a specific line of the device, as follows:
enter [Line] >> [SIP], choose a Line and enter [Line] >> [Advanced settings], Enable DND.
Figure 9 - Enable do not disturb on a certain line
7.6 Call Waiting
Enable call waiting: new calls can be accepted during a call.
Disable call waiting: new calls will be automatically rejected and a busy signal will be prompted
Enable call waiting tone:When you receive a new call during a call, the device will sound a
beep-beep tone.
Users can enable/disable call waiting in the device interface and the web interface.
Web interface: enter [Intercom Setting] >> [Features], enable/disable call waiting,
enable/disable call waiting tone.

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Figure 10 - Web page setting call waiting