Fanvil i56A User manual

Software Version: 1.0.0
Release Date:2020/10.26
i56A User Manual

I
Directory
Directory................................................................................................................................................................ I
1 Picture.............................................................................................................................................................. VI
2 Table...................................................................................................................................................................X
3 FCC Statement............................................................................................................................................... 11
4 Safety Instruction.......................................................................................................................................... 12
5 Overview.......................................................................................................................................................... 13
5.1 Overview..............................................................................................................................................13
5.2 Product Introduction.......................................................................................................................... 13
5.2.1 i56A Physical specifications....................................................................................................13
6 Install Guide....................................................................................................................................................17
6.1 Use PoE or external Power Adapter.............................................................................................. 17
6.2 Installation（two models）...............................................................................................................18
7 Appendix Table.............................................................................................................................................. 21
7.1 Appendix I - Icon................................................................................................................................ 21
7.2 Appendix II –LED Definition.............................................................................................................25
8 Introduction to the User.............................................................................................................................. 26
8.1 Idle Screen..........................................................................................................................................26
8.2 View device IP....................................................................................................................................26
8.3 Dial....................................................................................................................................................... 27
8.4 Screen Touch Instructions............................................................................................................... 27
8.5 Phone Status...................................................................................................................................... 27
8.6 Web Management............................................................................................................................. 29
8.7 Network Configurations.................................................................................................................... 30
8.8 SIP Configurations.............................................................................................................................30
9 Basic Function............................................................................................................................................... 33
9.1 Making Phone Calls.......................................................................................................................... 33
9.2 Answering Calls................................................................................................................................. 35
9.2.1 Talking........................................................................................................................................ 36
9.2.2 Make / Receive the Second Call............................................................................................37
9.3 End of the Call....................................................................................................................................39
9.4 Video Call............................................................................................................................................39
9.5 Redial...................................................................................................................................................40
9.6 Dial-up Query..................................................................................................................................... 40

II
9.7 Auto-Answering..................................................................................................................................40
9.8 Call Back............................................................................................................................................. 42
9.9 Mute..................................................................................................................................................... 43
9.9.1 Mute the Call............................................................................................................................. 43
9.9.2 Ringing Mute............................................................................................................................. 44
9.10 Call Hold/Resume............................................................................................................................45
9.11 DND................................................................................................................................................... 46
9.12 Call Forward..................................................................................................................................... 48
9.13 Call Transfer..................................................................................................................................... 50
9.13.1 Blind transfer........................................................................................................................... 50
9.13.2 Semi-Attended transfer......................................................................................................... 51
9.13.3 Attended transfer....................................................................................................................52
9.14 Call Waiting.......................................................................................................................................52
9.15 Conference....................................................................................................................................... 54
9.15.1 Local Conference................................................................................................................... 54
9.15.2 Network Conference.............................................................................................................. 55
9.16 Call Park............................................................................................................................................56
9.17 Pick Up.............................................................................................................................................. 57
9.18 Anonymous Call...............................................................................................................................59
9.18.1 Anonymous Call......................................................................................................................59
9.18.2 Ban Anonymous Call............................................................................................................. 61
10 Advance Function.......................................................................................................................................63
10.1 BLF (Busy Lamp Field)...................................................................................................................63
10.1.1 Configure the BLF Functionality.......................................................................................... 63
10.1.2 Use the BLF Function............................................................................................................64
10.2 BLF List............................................................................................................................................. 65
10.3 Record............................................................................................................................................... 66
10.3.1 Local Record........................................................................................................................... 67
10.3.2 Server Record.........................................................................................................................68
10.3.3 SIP INFO Record....................................................................................................................68
10.4 Agent..................................................................................................................................................69
10.5 Intercom............................................................................................................................................ 71
10.6 MCAST..............................................................................................................................................72
10.7 SCA（Shared Call Appearance）................................................................................................73
10.8 Message............................................................................................................................................76
10.8.1 MWI（Message Waiting Indicator）................................................................................... 76
10.9 SIP Hotspot.......................................................................................................................................78
11 Phone Settings............................................................................................................................................ 81

III
11.1 Basic Settings...................................................................................................................................81
11.1.1 Language.................................................................................................................................81
11.1.2 Time & Date.............................................................................................................................82
11.1.3 Screen...................................................................................................................................... 84
11.1.3.1 Screen Saver............................................................................................................... 84
11.1.4 Ring...........................................................................................................................................85
11.1.5 Voice Volume.......................................................................................................................... 85
11.1.6 Reboot......................................................................................................................................85
11.2 Phone book.......................................................................................................................................86
11.2.1 Local contact........................................................................................................................... 86
11.2.1.1 Add / Edit / Delete Contact........................................................................................87
11.2.1.2 Add / Edit / Delete Group...........................................................................................88
11.2.2 Black list................................................................................................................................... 88
11.2.3 Cloud Phone Book................................................................................................................. 89
11.2.3.1 Configure Cloud Phone book....................................................................................89
11.2.3.2 Downloading Cloud Phone book..............................................................................90
11.3 Call log...............................................................................................................................................91
11.4 Function Key.....................................................................................................................................92
11.5 Wi-Fi...................................................................................................................................................94
11.6 Headset............................................................................................................................................. 95
11.6.1 Bluetooth Headset..................................................................................................................95
11.7 Advanced.......................................................................................................................................... 97
11.7.1 Line Configurations................................................................................................................ 97
11.7.2 Network Settings.................................................................................................................... 98
11.7.2.1 Network Settings.........................................................................................................98
11.7.2.2 QoS & VLAN................................................................................................................99
11.7.2.3 Web Server Type...................................................................................................... 100
11.7.3 Set The Secret Key..............................................................................................................101
11.7.4 Maintenance..........................................................................................................................102
11.7.5 Firmware Upgrade............................................................................................................... 105
11.7.6 Factory Reset........................................................................................................................107
12 Web Configurations................................................................................................................................... 59
12.1 Web Page Authentication...............................................................................................................59
12.2 System >> Information................................................................................................................... 59
12.3 System >> Account......................................................................................................................... 59
12.4 System >> Configurations..............................................................................................................59
12.5 System >> Upgrade........................................................................................................................ 60
12.6 System >> Auto Provision..............................................................................................................60

IV
12.7 System >> Tools..............................................................................................................................60
12.8 System >> Reboot Phone..............................................................................................................60
13 Network >> Basic........................................................................................................................................ 62
13.1 Network >> Service Port................................................................................................................ 62
13.2 Network >> Advanced.................................................................................................................... 63
13.3 Line >> SIP.......................................................................................................................................63
13.4 Line >> SIP Hotspot........................................................................................................................69
13.5 Line >> Dial Plan............................................................................................................................. 69
13.6 Line >> Action Plan......................................................................................................................... 72
13.7 Line >> Basic Settings....................................................................................................................72
13.8 Phone settings >> Features.......................................................................................................... 73
13.9 Phone settings >> Media Settings................................................................................................77
13.10 Phone settings >> MCAST.......................................................................................................... 79
13.11 Phone settings >> Action.............................................................................................................79
13.12 Phone settings >> Time/Date......................................................................................................79
13.13 Phone settings >> Tone...............................................................................................................80
13.14 Phone settings >> Advanced...................................................................................................... 81
13.15 Phonebook >> Contact.................................................................................................................81
13.16 Phonebook >> Cloud phonebook...............................................................................................82
13.17 Phonebook >> Call List................................................................................................................ 83
13.18 Phonebook >> Web Dial.............................................................................................................. 84
13.19 Phonebook >> Advanced............................................................................................................ 84
13.20 Call Logs......................................................................................................................................... 84
13.21 Function Key >> Function Key....................................................................................................84
13.22 Function Key >> Softkey..............................................................................................................85
13.23 Function Key >> Advanced......................................................................................................... 87
13.24 Application >> Manage Recording............................................................................................. 87
13.25 Security >> Web Filter..................................................................................................................87
13.26 Security >> Trust Certificates......................................................................................................88
13.27 Security >> Device Certificates...................................................................................................89
13.28 Security >> Firewall...................................................................................................................... 89
13.29 Device Log >> Device Log.......................................................................................................... 91
13.30 Security settings............................................................................................................................ 92
14 Trouble Shooting........................................................................................................................................ 94
14.1 Get Device System Information.................................................................................................... 94
14.2 Reboot Device..................................................................................................................................94
14.3 Reset Device to Factory Default................................................................................................... 94
14.4 Screenshot........................................................................................................................................94

V
14.5 Network Packets Capture.............................................................................................................. 95
14.6 Get Log Information........................................................................................................................ 96
14.7 Common Trouble Cases................................................................................................................ 96

VI
1 Picture
Picture 1-Panel description........................................................................................................... 14
Picture 2-Interface Description..................................................................................................... 15
Picture 3-External device connection diagram.......................................................................... 16
Picture 4-Equipment Support........................................................................................................18
Picture 5-Wall Mount 1...................................................................................................................18
Picture 6-Wall Mount 2...................................................................................................................19
Picture 7- Connecting to the Device............................................................................................19
Picture 8- Desktop phone installation..........................................................................................20
Picture 9-Default home screen.....................................................................................................26
Picture 10 -The Phone status.........................................................................................................28
Picture 11 -WEB phone status.......................................................................................................29
Picture 12 - Landing page...............................................................................................................29
Picture 13 - Phone line SIP address and account information.................................................31
Picture 14 - Phone display name and port...................................................................................32
Picture 15 - Web SIP registration.................................................................................................. 32
Picture 16 - Default line...................................................................................................................33
Picture 17 - Dial number................................................................................................................. 34
Picture 18 - Call number................................................................................................................. 35
Picture 19 - Answering calls........................................................................................................... 36
Picture 20 - Talking interface.......................................................................................................... 37
Picture 21 - The second call interface.......................................................................................... 38
Picture 22 - Two way calling...........................................................................................................39
Picture 23 - Video interface............................................................................................................ 39
Picture 24 - Video Settings............................................................................................................. 40
Picture 25 - Line 1 enables auto-answering................................................................................ 41
Picture 26 - Web page to start auto-answering...........................................................................42
Picture 27 - Set the callback key on the phone.......................................................................... 42
Picture 28 - Set the callback key on the web page.................................................................... 43
Picture 29 - Mute the call................................................................................................................ 44
Picture 30 - Ringing mute............................................................................................................... 45
Picture 31 - Call hold interface.......................................................................................................46
Picture 32 - Enable DND.................................................................................................................46
Picture 33 - DND setting interface.................................................................................................47
Picture 34 - DND timer.................................................................................................................... 47
Picture 35 - DND Settings...............................................................................................................48
Picture 36 - Line DND......................................................................................................................48

VII
Picture 37 - Select the line to set up call forwarding..................................................................49
Picture 38 - Select call forward type............................................................................................. 49
Picture 39 - Set call forward........................................................................................................... 50
Picture 40 - Transfer interface........................................................................................................51
Picture 41 - Semi-Attended transfer..............................................................................................51
Picture 42 - Attended transfer........................................................................................................ 52
Picture 43 - Call waiting setting..................................................................................................... 53
Picture 44 - Web call waiting setting.............................................................................................53
Picture 45 - Web call waiting tone setting....................................................................................54
Picture 46 - Local conference setting........................................................................................... 54
Picture 47 - Local conference（1）.............................................................................................. 55
Picture 48 - Local conference（2）.............................................................................................. 55
Picture 49 - Network conference................................................................................................... 56
Picture 50 - Phone set call park.....................................................................................................57
Picture 51 - WEB set call park....................................................................................................... 57
Picture 52 - Phone pick up setting................................................................................................ 58
Picture 53 - WEB pick up setting...................................................................................................59
Picture 54 - Enable anonymous call............................................................................................. 60
Picture 55 - Enable Anonymous web page call.......................................................................... 60
Picture 56 - Anonymous call log.................................................................................................... 61
Picture 57 - Anonymous calls are not allowed on the phone....................................................61
Picture 58 - Page Settings blocking anonymous call.................................................................62
Picture 59 - Web page configuration BLF function key............................................................. 63
Picture 60 - Phone configuration BLF function key....................................................................64
Picture 61 - Configure the BLF List functionality........................................................................ 66
Picture 62 - BLF List number display ..........................................................................................66
Picture 63 - WEB local recording.................................................................................................. 67
Picture 64 - Web server recording.................................................................................................68
Picture 65 - Web SIP info recording..............................................................................................69
Picture 66 - Configure the agent account in normal mode....................................................... 69
Picture 67 - Configure the proxy account-hotel Guest mode................................................... 70
Picture 68 - Agent logon page........................................................................................................71
Picture 69 - Web Intercom configure............................................................................................ 71
Picture 70 - Multicast Settings Page.............................................................................................72
Picture 71 - Register BroadSoft account......................................................................................73
Picture 72 - Set BroadSoft server..................................................................................................74
Picture 73 - Enable SCA................................................................................................................. 74
Picture 74 - Set Private Hold Function Key................................................................................. 75

VIII
Picture 75 - New Voice Message Notification............................................................................. 76
Picture 76 - Voice message interface........................................................................................... 77
Picture 77 - Configure voicemail number.....................................................................................77
Picture 78 - Register SIP account................................................................................................. 78
Picture 79 - SIP hotspot server configuration..............................................................................79
Picture 80 - SIP hotspot client configuration............................................................................... 79
Picture 81 - Phone language setting.............................................................................................81
Picture 82 - Language setting on Web page............................................................................... 82
Picture 83 - Set time & date on phone......................................................................................... 82
Picture 84 - Set time & date on webpage.................................................................................... 83
Picture 85 - Set screen parameters on phone............................................................................ 84
Picture 86 - Phone screen saver................................................................................................... 85
Picture 87 - Local Phone book .....................................................................................................86
Picture 88 - Add New Contact........................................................................................................87
Picture 89 - Group List.................................................................................................................... 88
Picture 90 - Add Blacklist................................................................................................................ 89
Picture 91 - Web Blacklist...............................................................................................................89
Picture 92 - Cloud phone book list................................................................................................ 90
Picture 93 - Browsing Contacts in Cloud Phone book...............................................................91
Picture 94 - Call Log........................................................................................................................ 92
Picture 95 - Filter call record types................................................................................................92
Picture 96 - DSS LCD Screen Configuration...............................................................................93
Picture 97 - WIFI settings................................................................................................................95
Picture 98 - Bluetooth Settings Screen........................................................................................ 96
Picture 99 - SIP address and account information.....................................................................97
Picture 100 - Configure Advanced Line Options.........................................................................98
Picture 101 - DHCP network mode............................................................................................... 98
Picture 102 - Static IP network mode............................................................................................99
Picture 103 - The phone configures the web server type........................................................101
Picture 104 - Menu password and Settings...............................................................................101
Picture 105 - Page auto provision Settings................................................................................102
Picture 106 - Phone auto provision settings.............................................................................. 102
Picture 107 - Web page firmware upgrade................................................................................ 105
Picture 108 - Firmware upgrade information display............................................................... 105
Picture 109 - Firmware upgrade.................................................................................................. 107
Picture 110 - Reset to default.......................................................................................................107
Picture 111 - Service Port Settings................................................................................................62
Picture 112 - Dial plan settings...................................................................................................... 69

IX
Picture 113 - Custom setting of dial - up rules............................................................................ 70
Picture 114 - Dial rules table (1).................................................................................................... 71
Picture 115 - Dial rules table (2).................................................................................................... 72
Picture 116 - Tone settings on the web.........................................................................................81
Picture 117 - Web cloud phone book Settings............................................................................ 83
Picture 118 -IP Camera List............................................................................................................87
Picture 119 - Web Filter settings....................................................................................................88
Picture 120 - Web Filter Table........................................................................................................ 88
Picture 121 - Certificate of settings............................................................................................... 89
Picture 122 - Device certificate setting......................................................................................... 89
Picture 123 - Network firewall Settings.........................................................................................90
Picture 124 - Firewall Input rule table........................................................................................... 91
Picture 125 - Delete firewall rules..................................................................................................91
Picture 126 -Input and output settings..........................................................................................92
Picture 127 - Screenshot.................................................................................................................95
Picture 128 - Web capture.............................................................................................................. 95