Fermax MEET Concierge User guide

MEETCONCIERGE
INSTALLER’S MANUAL
ENGLISH Version
Cod. 970136Ic V07_19
This manual corresponds to MEET Concierge firmware version V02.10.

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FERMAX ELECTRÓNICA S.A.U.
http://www.fermax.com
MEET Concierge manual available at https://meet.fermax.com/guard-unit/
Copyright Notice
Fermax and Fermax MEET concierge are trademarks of Fermax Electronica S.A.U. registered
in the European Union and other countries.
© FERMAX ELECTRÓNICA S.A.U., 2019.

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INDEX
1Product Introduction....................................................................................................... 4
1.1Overview................................................................................................................ 4
1.1Concierge Interface ............................................................................................... 4
2Functions Overview........................................................................................................ 5
2.1Call Receptions...................................................................................................... 5
2.2Call Apartment....................................................................................................... 6
2.3Call to Concierge................................................................................................... 6
2.4Panel Auto On........................................................................................................ 7
2.5Call Log.................................................................................................................. 7
2.6Alarm Log .............................................................................................................. 8
2.7Function Setting..................................................................................................... 9
2.8Ringtone Setting.................................................................................................... 9
2.9Date/Time Setting................................................................................................ 10
2.10Language Setting................................................................................................. 10
2.11Screen Setting......................................................................................................11
2.12About ....................................................................................................................11
3Configuration via Web Server...................................................................................... 12
3.1Device Information............................................................................................... 12
3.2General Settings.................................................................................................. 13
3.3Network Settings.................................................................................................. 14
3.4SIP Settings......................................................................................................... 15
3.5Advanced Settings............................................................................................... 16
3.6Unlock Settings.................................................................................................... 17
3.7Pincode Settings.................................................................................................. 17
3.8Restore ................................................................................................................ 18
3.9Log Out................................................................................................................ 18
4Installation.................................................................................................................... 19
4.1Schematic Diagram of Concierge Installation ..................................................... 19
4.2Connectors .......................................................................................................... 21
4.3Technical Parameters.......................................................................................... 21

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1Product Introduction
1.1 Overview
1.1 Concierge Interface
Handset Alarm notification LED
Touch screen
Base
Network Status

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2 Functions Overview
Call to panel
Call to apartment
Call to concierge
Auto on
Call log
Alarm log
Ringtone settings
Date/Time settings
Language settings
Screen settings

Support auto answer, audio and video record in SD card automatically, or record manually the audio
from monitor.
2.1 Call Receptions
The MEET Concierge can receive calls from:
- Outdoor panels
- Monitor call
- Other concierges from the same installation
The concierge establish a conversation, capture pictures and release lock when the concierge
communicates with panel.
REMARK: The concierges with same number can’t call each other.
Picture capture
Reject call
Answer call
Door opening

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2.2 Call Apartment
The concierge is able to contact any apartment of the community using the concierge's call to
apartment function.
If the apartment is on the same block, and DIAL COMPLEMENT number has been set up (see
section 3.2), only apartment number will be necessary to enter. (E.g. 101 when calling
apartment 101 in the same block).
In the case of an apartment in a different block number, the concierge will enter the block
number + 4 digits for the apartment number.
Video communication from the concierge to the monitor can be established if an IP camera is
linked to the concierge. See section 3.5
During the call, the concierge is able to record the conversation's audio for later review. SD
card required.
2.3 Call to Concierge
Concierges can call each other if required. To call a concierge, the concierge must enter the
concierge's number assigned, such as 9901, 9902, 9903, etc.

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2.4 Panel Auto On
The concierge is able to contact any panel in the installation and open the video channel if
necessary. For this, only to dial the corresponding panel number will by necessary.
If the panel is on the same block, and DIAL COMPLEMENT number has been set up (see
section 3.2), only panel number will be necessary to enter. In the case of a panel in a different
block, the concierge will enter the block number first.
Once connected, the concierge can take pictures, open the audio channel, open the door or
simply hang up.
REMARK: The concierge cannot perform auto switch on with the general entrance panels or
1W panels.
2.5 Call Log
Guards can have a clear view of their call history in the CALL LOG interface and are able to
browse through the image for listen to the audio records, for each call if applied.

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The concierge can delete one single record, selecting it, or the complete list of register as well,
tapping the “trash” icon during a few seconds (Confirmation is required).
REMARK: The call log relates only to calls sent or received from the Concierge, and lost calls
as well (answering machine).
No call logs from panel to monitor calls or apartment to apartment.
2.6 Alarm Log
The LED and siren alarm on the concierge will be activated after the concierge receives alarm
notification. Those alarms will come from the monitor in the apartments or from panels
(tamper, door sensor, etc.)
The LED and siren will turn off after the guard touch CONFIRM icon. The alarm events from
monitor and panels (tamper and door sensor alarm) can be found at the ALARM LOG interface.
Each record includes: time and date, source and triggered zone.
ALARM LOG is accumulative.There is not possible deleting complete log nor individual record.
Monitoring and consequentlyALARM LOG can be enabled or disabled from the concierge web
server.

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2.7 Function Setting
The functions restrictions interface is used to activate or deactivate functions.
CAMERA: no use in this version.
VIDEO RECORD,AUDIO RECORD Function
During the call, the concierge is able to record audio and video. (SD card needed) if the
concierge does not answer. (Remark: Video Record will recordAudio and Video).
2.8 Ringtone Setting
In the ringtone setting interface the guard can select the desired ringtone from the 3 available.
From this interface it is also possible to set the ringtone volume and enable/disable the touch
screen click tone.

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2.9 Date/Time Setting
If the project has no MEET management software installed, the installer can set date, time and
time zone manually. If the project has MEET management software, and it is not connected to
internet, the date and time of concierge will synchronize automatically with the management
software. If the project has MEET management software and it is also connected to internet,
the date and time of the concierge will synchronize automatically from internet time server.
REMARK: Date and time can’t be saved after power loss. The time zone and date format can
be saved.
2.10 Language Setting
The concierge can select operating language in the language setting menu.
REMARK: The concierge will reboot automatically when language is changed.

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2.11 Screen Setting
The user can adjust brightness and contrast of the screen by the screen settings menu.
2.12 About
In this option is it possible to access to the following information: device name, firmware
version, device info, MAC address, IP address.

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3 Configuration via Web Server
The Concierge has an integrated web server, allow to configure parameter. This web server is
accessed via the concierge’s IP address.
Use preferably Chrome web server
As a first step, username and password are required.
REMARKS:
Default IP: 10.201.100.0
Username: admin
Password: 123456
3.1 Device Information
The following information is displayed: device name, firmware version, device info, MAC
address, IP address

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3.2 General Settings
CONCIERGE NO.: Concierge number, between 01 and 98 (default option 1).
DEVICE NO.: The extension concierge with the same concierge number. Possible options
between 0 and 7(default option 0). Concierges with the same CONCIERGE NO. but different
DEVICE NO. will ring at the same time.
REMARK: The device number of concierge must be 0 if there is only one concierge with same
CONCIERGE NO.
SYNC CODE: Synchronization code of the same concierge number must be same.
DIAL COMPLEMENT: Three digits number which correspond with the same block number
where the concierge is. Then, when calling from the concierge to an apartment in the same
block, only enter the digits corresponding to the apartment number will be required. The digits
of the block (DIAL COMPLEMENT) will be introduced automatically.
Example:
The concierge in block 15 will have a DIAL COMPLEMENT 15. For calling to apartment 56 in
the same block, the concierge only will have to dial 56, and the guard unit will add the necessary
digits to complete the call, to say 15-0056.
If the apartment to call is the number 36 in block 16, the concierge will have to dial the complete
sequence, to say 0160036 (or 160036).

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3.3 Network Settings
MEET allows the installer to define the IP range according to the project needs and make the
network management easier. MEET concierge network mode is static mode. Ensure that each
device has a unique IP address in same installation. The devices (digital panel, monitor and
concierge) will show IP conflict if there same IP is used on the same LAN.
IP: IP address of the concierge (default option 10.201.100.0).
MASK: Subnet mask of the concierge (default option 255.0.0.0).
GATEWAY: Default gateway of the concierge (default option 10.254.0.1).
DNS: DNS of the concierge (default option 8.8.8.8).
SOFTWARE IP: IP address of PC where MEET management software is installed. (default
option 10.0.0.200).
SW. PIN: The pin code is to be used when the concierge is registered in MEET management
software.
NTP IP: IP address of NTP server.
If the project has no MEET management software installed, the installer can set date, time and
time zone manually. If the project has MEET management software, and it is not connected to
internet, the date and time of concierge will synchronize automatically with the management
software. If the project has MEET management software and it is also connected to internet,
the date and time of the concierge will synchronize automatically from internet time server.
NOTE:The date and time of concierge will synchronize automatically with internet. A valid IP
(or domain) server with NTP service must be available.
The concierge must be reset after you change NTP IP.

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3.4 SIP Settings
ENABLE SIP: Enable or disable sip function.
SIP SERVER: SIP server IP address.
DOMAIN: Sip server domain.
OUTBOUND: Some servers are used when NAT.
STUN IP: Audio and video NAT traversing public network server IP.
STUN PORT: The port of audio and video NAT traversing public network server.
SIP USER: The username of sip account.
SIP PASS: The password of sip account.
CONVERSATION: Conversation duration, 120s, 150s, 180s, 210s, 240s, 270s and 300s.
REMARK:When the concierge is used as a SIP device, SIP function has to be enabled and all
SIP parameters corresponding to the used SIP server shall be configured.

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3.5 Advanced Settings
ALARM: Enable or disable alarm function reception. When the function is disabled, the
concierge no longer receives alarm information.
SIP EXTENSION:Enable or disable sip extension function.
The SIP extension is used as the extension of the Concierge. When the panel or monitor call
the Concierge, the SIP extension will ring too. If the Concierge or SIPextension answer the call,
the rest of terminals will stop ringing. The maximum amount of SIP extensions is 2.
URL: sip: sip account @IP address of sip server
RTSP: Enable or disable RTSP function.
When the concierge calls to a monitor or to other concierge, the associated IP CCTV RTSP
video stream will be displayed on the monitor or concierge.
URL: rtsp://user:password@IP address of camera
This is the URL of the CCTV RTSP video stream that will be associated to the concierge.
User and password: for cameras that require a username and password for connection, these
fields are optional.
Depending on the brand/model of the camera, it is possible that the format of this URL may be
different. See data sheet of the corresponding camera.

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3.6 Unlock Settings
DTMF UNLOCK:Enables or disables DTMF unlock function
This function will usually used with SIP devices (FERMAX MMET panel configured as SIP, or
third party devices), where the opening door action is made by means of DTMF commands.
DTMF KEY: Characters required to be entered when the concierge releases the lock on a SIP
panel, such as # or *. The characters to release the lock can also be set up in the SIP panel.
The concierge will send characters to release the lock on SIP panel, when the concierge
presses the door open icon.
HTTP UNLOCK: Enable or disable HTTP unlock function.
The system will send a http request when the concierge release lock.
URL: Indicate the URL that the concierge will send for release the lock from a SIP panel when
the concierge presses the door open icon.
The URL shall be correctly configured in the SIP panel.
3.7 Pincode Settings
This allows to change the pin code of the web server login.

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3.8 Restore
RESTORE FACTORY SETTINGS: All the settings are restored to the factory settings.
The IP address will be changed to the default IP: 10.201.100.0
REBOOT DEVICE: The guard unit will be restarted and will keep all the previous settings.
3.9 Log Out
Log out the web server
.

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4 Installation
4.1 Schematic Diagram of Concierge Installation
Fit support on the base plate. Support installation.
Assembly direction.
Display screen is stuck from up and down. Installation is complete.

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The steps for removing concierge
Take down the direction.
The display screen is removed from the bottom up from the bracket.
Use a screwdriver to force the direction of the arrow
angle can be separated from the bracket and a base.
Remove the support from the base.