FireplaceXtrordinair 4237 EG User manual

4237 EG
Fireplace
Owner’s Manual
WARNING:
If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury, or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency, or the gas supplier.
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
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Listed by
Omni-Test Laboratories, Inc.
Report # 0028GF104S
ANSI Z21.88:19
CSA 2.33:19
CSA 2.17-2017
Operation
Maintenance
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only) or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
French language manuals at fireplacex.com
Manuels de langue Française à fireplacex.com
Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com
Copyright 2021, T.I. $10.00 9/16/2021 100-01562

2 Introduction
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Introduction
We welcome you as a new owner of a 4237 EG gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 4237 EG gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: 4237 EG Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
Installation requirements are printed in the 4237 Installation Manual (part # 100-
01406. All requirements in the installation manual must be met.
Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.
In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
The fireplace is designed to operate on natural gas, or propane (LP).
All exhaust gases must be vented outside the structure of the living area.
Combustion air is drawn from outside the living-area structure.
Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Table of Contents
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Introduction ...................................................2
Important Information...................................2
Installation Warnings....................................2
Features .........................................................3
Heating Specifications..................................3
Safety Precautions........................................4
Before You Begin ..........................................6
Remote Set-Up...............................................7
Verify the Switch is on “REMOTE” ..................7
Starting the Heater for the First Time..........8
Location of Controls .....................................8
Direct Operation ............................................8
Continuous/Intermittent Pilot Switch ..........9
Switching from Intermittent (IPI) to
Continuous Pilot (CPI) ......................................9
Pilot Fuel Conservation Timer ...................10
Remote Operation .......................................11
Display Overview ............................................11
Listen for the “Beep” ......................................11
Manual On-Off / Smart Thermostat / Standard
Thermostat.......................................................12
Mode Controls (Flame, Blower, Accent Light,
Comfort Control, AUX)....................................13
Mode Controls (continued).............................14
Display Fahrenheit or Celsius ................... 15
Low Battery Indicator ................................. 15
Transmitter Batteries ......................................15
IFC Batteries ....................................................15
Battery Replacement .................................. 15
Opening the Battery Box ................................15
Battery Installation..........................................16
Transmitter Battery Installation .....................16
Power Outages............................................ 16
Child-Proof Feature .................................... 16
Normal Operating Odors ............................ 16
Yearly Service Procedure........................... 17
Glass Frame Removal and Installation..... 18
Accent Light Replacement......................... 21
Upper Accent Lights..........................................21
Ember-Glo™ Bulb Replacement ............... 22
Glass Cleaning ............................................ 23
Troubleshooting Table ............................... 24
Location of fuses ...............................................24
Wiring Diagram ........................................... 25
Replacement Parts List .............................. 26
Limited Warranty......................................... 27
Index............................................................. 28
Features
Works During Power Outages (battery backup)
GreenSmart™ Thermostat / Remote Control
Contemporary Look
Blower for Effective Heat Distribution
Built-In Accent Light (night light)
Standing or Intermittent (GreenSmart) Pilot
Variable-Rate Heat Output
Low Maintenance
Ember-Glo lighting
Realistic “Wood Fire” look
Heating Specifications
Natural Gas Propane
Approximate Heating Capacity (in square feet)* Up to 3,000 Up to 3,000
Maximum BTU Input Per Hour 60,000 60,000
* Heating capacity will vary with floor plan, insulation, and outside temperature.

4 Safety Precautions
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Safety Precautions
• IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods or
compromise in the installation. Improper installation will void the warranty and safety listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning the
incorrect fuel will void the warranty and safety listing and may cause an extreme safety
hazard. Direct questions about the type of fuel used to your dealer. Check for a label on
the flame adjust knob on the gas control valve (this is the best place to check). You may
also check for a label on the gas control valve body.
Contact your local building officials
to obtain a permit and information
on any installation restrictions or
inspection requirements in your
area. Notify your insurance
company of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall, do
not operate the heater. Call your
dealer and arrange for proper
servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of the
heater be kept clean and free of
obstructions. These areas provide
the air necessary for safe
operation.
Do not operate the heater if it is not
operating properly in any fashion or
if you are uncertain. Call your
dealer for a full explanation of your
heater and what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of the
heater was submerged in water or if
any corrosion occurs. Immediately
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control that has been
underwater.
Ok
?
Gas
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Safety Precautions 5
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the heater
turning on and igniting any items
placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or any
other external device to light your
heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in this
manual. All other work must be
done by a trained technician. Don't
modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the gas
control valve and call your dealer
for service.
Instruct everyone in the house how
to shut gas off to the appliance and
at the gas main shutoff valve. The
gas main shutoff valve is usually
next to the gas meter or propane
tank and requires a wrench to shut
off.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the logs/media).
If any component becomes
damaged, replace with Travis
Industries components.
Do not throw this manual away.
This manual has important operating
and maintenance instructions that
you will need at a later time. Always
follow the instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants no
warranty, implied or stated, for
the installation or maintenance of
your heater, and assumes no
responsibility of any
consequential damage(s).
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This
Manual

6 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Before You Begin
Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Remote Control Warnings
KEEP BATTERIES AND COVER INSTALLED AT ALL TIMES
The remote control system requires the batteries and battery cover to remain in
place at all times. Once the batteries or cover are removed, the system may re-start
in standing pilot mode. If this occurs when the heater is in Remote Mode, you will
not be able to turn the heater off manually from the battery box.
If you need to replace dead batteries, make sure to turn the appliance off before
removing the batteries.
NOTE: If the batteries go dead, the system will operate normally as long as
household power (120v AC) is present.
The transmitter and IFC are radio frequency devices. Placing the transmitter in or near metal may
severely reduce the signal range.
Turn off the main gas supply to the appliance during installation or maintenance. In case of remote
control malfunction turn off the main gas supply to the appliance.
PROGRAMMING THE REMOTE
The SIT GSR2 remote may be programmed to disable the thermostat or any of the modes (flame height, blower, light,
comfort control, Standing Pilot *, or auxiliary power input). This allows you to tailor the remote to the appliance.
* We do not recommend disabling the standing pilot option for our gas appliances. This feature may be
recommended for cold regions or installations with sub-optimal venting.
How to Disable/Enable the Thermostat
The remote is shipped with the thermostat enabled.
1 Remove one battery from the remote.
2 Press and hold the thermostat button while
replacing the battery. This will toggle the
thermostat function. Repeat this process to toggle
the thermostat function to the desired setting.
How to Disable/Enable Modes (Light, Blower, etc.)
1 Remove one battery from the remote.
2 Press and hold the on/off button and mode button while replacing the battery.
Keep the on/off button depressed during the following steps.
3 While keeping the on/off button depressed, press
and release the mode button until the mode that
needs to be changed is illuminated.
4 With the desired mode illuminated (see illustration
to the right), press the “up” or “down” button to
activate or clear the mode being addressed.
Make sure to keep the on/off button depressed
during this process.
5 Release the on/off button to complete
programming.
°F
AAA Battery
"CLR" = thermostat
function disabled.
"SET" = thermostat
function enabled.
°F
AAA Battery
Flame
Height
Optional
Blower
Comfort
Control
Accent
Light
AUX
Standing
Pilot
"SET" = selected
mode enabled.
"CLR" = selected
mode disabled.

Operation 7
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Remote Set-Up
Verify the Switch is on “REMOTE”
To access the remote switch, remove the trim and barrier screen (see page 18). The on/remote/off switch
on the battery box may then be accessed. This switch must remain in the REMOTE position for the
remote to operate.
Synchronize the Transmitter to the IFC
The transmitter will need to be synchronized to the IFC (Integrated Fireplace Control) before the remote
will work correctly. Synchronizing is done in the following two steps below (see below):
Press the PRG (Program) button on the battery box (IFC will beep 3 times).
Press the “ON” button on the transmitter (IFC will beep 3 times).
NOTE: If power is cut off to the IFC for an extended period, you may need to re-synchronize the remote.
Clearing the System Memory
This appliance uses an Integrated Fireplace Control (IFC) to store the unique code for the remote control.
If you wish to clear the system memory, MAKE SURE GAS IS TURNED OFF TO THE APPLIANCE then
press the PRG (Program) button for 10 seconds. The pilot will start to spark repeatedly, signifying all
system memory has been cleared. The system will return to its original configuration a remote will need
to be synchronized, and the system will operate in Continuous Pilot mode.

8 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Starting the Heater for the First Time
Burn the heater at a high setting with the blower off for an extended period (between 24 to 48 hours).
This will cure the painted surfaces. There may be some odor and light smoke that comes from the
surface of the appliance as the paint cures, this is normal. We recommend opening a window to vent
the room.
Condensation may appear on the glass each time you start the heater - this is normal.
Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will turn
a more realistic yellow and orange color.
Verify the batteries are installed (see page 15).
Location of Controls
Direct Operation
We recommend using the remote to operate the fireplace. If you do need to operate the fireplace directly,
remove the left side trim (see page 19). The on/remote/off switch on the battery box may then be accessed.
ON – Burner turns on (regardless of transmitter
settings).
OFF – Burner turns off (regardless of transmitter
settings).
REMOTE – Burner is controlled by the
transmitter.
NOTE: When the battery holder switch is turned to ON or OFF, the mode settings (Flame Height, etc.) will
remain in the same state as before the switch was moved (i.e.: the IFC “remembers” the last setting). If
you wish to adjust the mode settings use the transmitter mode button to adjust the settings. The
thermostat and burner on/off operating functions will not work on the transmitter.
Most features will be
controlled by the
included remote.
°F

Operation 9
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Continuous/Intermittent Pilot Switch
This heater may run with the pilot continuously running or in Intermittent mode. For most homeowners,
Intermittent mode is preferable (this saves fuel, doesn’t give off un-needed heat). However, in some
situations, the homeowner may prefer to switch the heater to Continuous Pilot mode. The most typical
reasons for switching to Continuous Pilot are:
Very Cold Conditions – In very cold conditions, you may notice that the burner does not light
quickly, and the flames lift off the burner. If this is the situation, we recommend you switch to
continuous pilot. This will create a slight draft in the vent, allowing for the burner to light quickly and
draft correctly.
Excessive Condensation on Glass After Startup – Certain installations may encounter excessive
fogging on the window after startup (not just the first time the heater was started). This is an aesthetic
condition that may be remedied by switching the heater to continuous pilot.
Cold Glass or Heater Front – In very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.
Frequent On / Off Operation – If you are frequently turning the heater on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
Switching from Intermittent (IPI) to Continuous Pilot (CPI)
The pilot mode on this appliance is adjusted using the remote. With the remote in the off position
(thermostat off, manual off), follow the directions below to adjust the pilot mode.
Press the "MODE" button
when the appliance is off to
adjust the IPI/CPI.
FF
F
NOTE: This icon appears
when the appliance is in
CPI mode. Press the "UP" button
to activate CPI mode.
Press the "DOWN" button
to activate IPI mode.

10 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Pilot Fuel Conservation Timer
7 Day Pilot Shutoff Timer (applies to units in CPI mode only)
This appliance may be equipped with a 7 day pilot shutoff timer. This
timer helps conserve fuel and save money by turning the pilot off when
the appliance is not used for 7 days (this timer is mandated in certain
areas for conservation purposes). This applies only when the unit is in
CPI (Continuous Pilot Ignition) mode. If the unit is in IPI (Intermittent
Pilot Ignition) mode, the timer does not apply.
When in CPI mode the pilot will remain lit as long as the burner is engaged within a 7 day window. Each
time the burner is turned on the 7 day timer resets. If the burner is not engaged within the 7 day window,
the pilot will automatically revert to IPI mode and turn off to conserve fuel.
To switch back to CPI, simply:
GSB2 Units: toggle the IPI/CPI switch to IPI, then back to CPI.
GSR2 Units: use the remote to toggle from IPI mode, then back to CPI mode.
To prevent the need to reset the pilot mode during the heating season, we have listed a few strategies
below:
Option 1: Remember to periodically turn on the heater during the heating season
If you use your heater for supplemental heat, this may be the best solution. Set a specific time, once or
twice per week (e.g. 5 pm on Tuesday & Friday) to turn the heater on for a few minutes. This will reset
the timer and prevent the need to restart the pilot.
Option 2: Use a thermostat
GSR Units: Use the thermostat included with the appliance
GSB Units: Consult your dealer for thermostats compatible with your appliance.
The use of a thermostat will keep the room at a constant temperature and will, in most cases, keep the
heater working throughout the heating season. Light the pilot at the beginning of the heating season and
set the thermostat to the desired room temperature. As long as the outside temperature does not rise
excessively, for seven days or more, the pilot will continue to operate.
Option 3: Use a programmable thermostat (GSB2 Only)
A programmable thermostat may be set to turn on, once per week, to a high temperature for a short time.
This will reset the 7-day timer and allow the heater to operate without having to restart the pilot.

Operation 11
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Remote Operation
When the switch on the battery holder is set to “REMOTE” the transmitter operates the fireplace. Once
you understand how the transmitter works, you will be able to operate your fireplace quickly and easily.
Display Overview
The transmitter display has four main sections (see below).
Listen for the “Beep”
Each time you press a button on the transmitter that controls the fireplace, a “beep” will sound from the
IFC. When you change thermostat target settings the IFC will not beep.
NOTE: When the batteries start to get low, the IFC will beep twice whenever a button is pressed. When
the batteries are nearly depleted, the IFC will no longer beep. See “IFC Batteries” on page 15).

12 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Manual On-Off / Smart Thermostat / Standard Thermostat
Use the thermostat button to cycle through the three thermostat settings (see below).
MANUAL ON/OFF – The burner will turn on and off using the remote (see below). Press the
On/Off button to control the burner. When off, the display will only show the current temperature.
SMART THERMOSTAT – While in Smart Thermostat mode, the transmitter will control the
burner to achieve the target temperature (see below). Flame height will be adjusted up or down to
allow operation without turning the burner on and off (also called “smart modulation”). To adjust
the target temperature, press the UP and DOWN buttons until a suitable temperature is achieved.
STANDARD THERMOSTAT - While in Standard Thermostat mode, the transmitter will turn the
burner on and off to achieve the target temperature (see below). To adjust the target temperature,
press the up and down buttons until a suitable temperature is achieved.
NOTE: If the transmitter batteries go dead while in the thermostat setting (standard or smart), the
appliance will shut off after approximately 24 hours.
ON
F
OFF
ON SMART
Look here for the
thermostat setting.
Press the thermostat button to cycle
through the thermostat settings.
F
OFF
When in manual setting, the
word "OFF" will appear here.
F
When in smart thermostat
setting, the word "SMART"
will appear here.
This is the target
temperature on the read-
out. Use the up or down
buttons to adjust the target
temperature.
SMART
F
ON
When in standard thermostat
setting, the word "ON" will
appear here.
This is the target
temperature on the
read-out. Use the up or
down buttons to adjust
the target temperature.

Operation 13
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Mode Controls (Flame, Blower, Accent Light, Comfort Control, AUX)
Press the Mode button to cycle through the five mode controls (see below).
Flame Height
Flame height may be controlled using the UP and DOWN buttons when in Flame Height Mode (see
below). The center display will display the 7 settings, from “OFF” to “HI” for full on.
NOTE: Flame height may not be adjusted if operating in Smart Thermostat mode.
Blower Speed
The blower may be controlled using the up and down buttons when in Blower Speed mode (see below).
The center display will display the 7 settings, from “OFF” to “HI” for full on.
MANUAL MODE – BLOWER OPERATION
When in Manual mode the blower will remain on, even if the burner is turned off and the heater cools.
Either manually turn the blower off, or turn off the heater by pressing the On/Off button.
MAX
F
OFF
When in flame height
mode, this icon will
appear darkened.
This is the flame height
read-out. Use the up or
down buttons to adjust
the flame height (7
settings).
High
Medium
Off
MAX
F
OFF
When in blower
mode, this icon will
appear darkened.
This is the blower
speed read-out. Use
the up or down buttons
to adjust the blower
speed (7 settings).
High
Medium
Off

14 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Mode Controls (continued)
Accent Light
The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons
when in Accent Light mode (see below). The center display will display the 7 settings, from “OFF” to “HI”
for full on.
HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height
setting to “OFF” (see above).
Comfort Control (rear burner)
The comfort control (rear burner) may be turned on and off using the up and down buttons when in
Comfort Control Mode (see below). The center display will display either “ON” or “OFF”.
Ember-Glo Light (AUX)
The Ember-Glo light may be turned on and off using the up and down buttons (see illustration below).
You can adjust the brightness of the light using the built-in rheostat.
F
OFF
MAX
When in accent light
mode, this icon will
appear darkened.
This is the accent light
read-out. Use the up
or down buttons to
adjust the accent light
brightness (7 settings).
High
Medium
Off
F
OFF
When in comfort
control mode, this
icon will appear
darkened.
This is the comfort
control read-out. Use
the up button to turn
on, down button to
turn off (2 settings).
On
Off
F
OFF When in EmberBed
mode (AUX), this
icon will appear
darkened and the
readout will display
status.
Use the rheostat on the
fireplace to control the
EmberBed brightness.
EM BERB ED LIGHT

Operation 15
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Display Fahrenheit or Celsius
With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons
simultaneously to toggle between Fahrenheit (F) and Celsius (C).
Low Battery Indicator
Transmitter Batteries
The transmitter has a battery-level indicator. When it indicates low battery voltage (see below), install three
new AAA alkaline batteries into the transmitter (see “Battery Replacement” on page 15).
IFC Batteries
The IFC (Integrated Fireplace Control) will “beep” twice when a transmitter button is pressed when the
batteries are low. Install four new AA alkaline batteries into the battery box when this occurs (see “Battery
Replacement” on page 15). In applications where the appliance is required to provide heat, we
recommend replacing the batteries before each heating season.
Battery Replacement
Opening the Battery Box
To access the battery box, remove the trim and barrier screen (see page 18). The battery box can be
found on the left side of the firebox below the gas valve.
There are (2) locking tabs in the upper corners of the face of the battery box. Slide the tabs to the side
and the battery tray will pop outward enough to allow you to grab it. Pull the battery tray forward and
remove it from the battery box.
NOTE: When re-installing the battery tray, make sure to secure the battery tray into the battery box using
the locking tabs to ensure a good electrical connection.
F
C
F
MAX
F
OFF
Low Battery Indicator

16 Operation
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Battery Installation
Fireplace Battery Installation
Install (4) AA batteries into the battery box.
These batteries act as a power backup in case
the household (AC) current goes out.
Transmitter Battery Installation
Install the (3) included AAA batteries into the
remote.
Power Outages
The remote will work if the household current (AC power) is disconnected. The batteries inside the battery
box will continue to power the heater but the lights and blowers will not operate.
Child-Proof Feature
The child-proof feature disables the control buttons, preventing unwanted use of the remote.
Press both the MODE and UP buttons simultaneously to turn this feature on or off.
HINT: This feature is especially useful while using the thermostat setting.
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during startup. You may notice the smell is more acute if
the appliance was left idle for a long period.
MAX
F
OFF
Child Proof Indicator

Maintenance 17
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Yearly Service Procedure
WARNING: Failure to inspect and maintain the stove may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified
technician.
Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass. Inspect and operate the
pressure relief mechanism to verify relief mechanisms are free from obstruction to operate.
Clean glass window with a suitable fireplace glass cleaner. Abrasive cleaners must not be used. Be
careful not to scratch the glass when cleaning.
Vacuum and clean any debris in the firebox.
Check all accessible gas-carrying tubes, connections, pipes, and other components for leaks.
Inspect the burner and firebox. Make sure the burner is not warped, cracked, or damaged. Check the
firebox and area around the pilot to make sure there is no damage. Inspect primary air openings for
blockage. If any problem is found, discontinue use and contact your dealer for service.
Inspect the area behind the access door; clean if necessary. Check the gas control valve and the gas
lines. If damage is found, discontinue use and contact your dealer for service. Clean the air channels,
ducts, and blower (if applicable)
Inspect vent and vent termination for sooting, obstructions, or damage. Make repairs as needed.
Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.
Reinstall the glass assembly. If the glass is damaged, replace it. Make sure the gasket along the
perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to ensure an air-tight seal.
Turn the pilot flame on (continuous pilot). It should touch approximately 3/8" of the top of the flame
sensor (see below). If it does not, contact your dealer.
Start the main burner. Inspect and ensure the lighting of the main burner occurs within 4 seconds of the
main gas valve opening.
Test the flame failure response time of the flame safety system. It must de-energize the safety shutoff in
no more than 30 seconds.
After 15 minutes the flames should be orange/yellow and not touch the top of the firebox. If the pilot or
main burners do not burn correctly, contact your dealer for service. Monitor blower operation
GS Pilot
MV Pilot

18 Maintenance
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
Glass Frame Removal and Installation
A barrier designed to reduce the risk of burns from the hot viewing glass is provided
with this appliance and shall be installed for the protection of children and other at-risk
individuals.
If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Do not remove the glass frame with the screen attached – it will not disengage correctly and
may damage the screen.
The appliance must be completely cool before removing the glass.
Do not strike or slam the glass.
Warning: Do not operate appliance with the glass front removed, cracked, or broken.
Replacement of the glass should be done by a licensed or qualified service person.
GLASS FRAME TOOL
The glass frame tool is shipped inside the fireplace, on the right side of the fireplace opening. The first time it is
used you may need to loosen the screw (1/4” wrench). The tool is accessed after removing the screen.
NOTE: Replace the tool in this location after use.

Maintenance 19
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
1. Remove the trim and place it aside.
a) The side trim has a
small tab on the
upper edge. Use
the tab to lift the trim
straight up. When
the hooks that
secure the trim to
the fireplace are
free, remove the
trim from the
fireplace opening
and set it aside.
b) Lift the bottom trip
straight up. When
the trim is above the
front edge of the
fireplace opening,
remove it from the
fireplace and set it
aside.
c) Tip the barrier
screen outward and
remove the screen.
d) The screen rests
against (2) tabs on
the upper sides of
the fireplace
opening. Slide the
tabs behind the
front wall of the
fireplace to make
room for the
removal of the glass
assembly.

20 Maintenance
© Travis Industries 9/16/2021 - 1562 4237 EG Owners
2. Use the glass tool to unlatch the glass frame on the two upper sides of the assembly. Tilt the top
edge forward and lift to free the tabs on the bottom of the glass assembly out of the slots on the
bottom of the fireplace opening. Remove the glass frame from the fireplace.