Flo FLO Home X5 User manual

Installation guide
FLO Home
X5 Model

Languages
English 3
Français 22
A customer experience
or technical support
representative can assist
you!
Customer and Technical Support
For any questions regarding charging
station installation, conguration or any
technical problem.
1-855-543-8356
You can also contact us at:
[e-mail]
Un représentant du
service à la clientèle ou
un agent du soutien
technique peut vous
aider !
Service à la clientèle et Soutien
technique
Pour toutes questions relatives à
l’installation et à la conguration des
bornes de recharge, ou tout autre problème
technique.
1-855-543-8356
Vous pouvez également nous contacter :
[e-mail]
Assistance

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FLO Home X5 | Installation guide | flo.com | December 2022
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Table of Contents
Safety Instructions
Before You Install
Box Contents
Installing the Station
Installing the PLC
Connect the Station to your Account
Light Indicators
Sound Indicator
Installing a Second Station
Charging Station Serial Number
Warranty - USA
Warranty - CA
Technical Speci ications
Casing: 100% aluminum type 4X Certified, designed for outdoor or indoor installation
Finish: Metallic Grey (CA), Tungsten or Carbon (US) with high resistance coating
Voltage: 208 - 240 V @ 60 Hz
Output Current: Adjustable from 6 A to 30 A
Maximum Output Power: 7.2 kW @ 240 V or 6.2 kW @ 208 V
Cable: 7.62 m (25 ft) ultra exible cable
Charging Connector: SAE J1772TM designed to withstand over 10,000 charging cycles
Security Features: Integrated GFCI circuit breaker (20 mA, 3 reset attempts at 15-minute
intervals)
Operating Temperature: -40 °C to 50 °C (-40 °F to 122 °F)
Weight with cable, connector and mounting plate: 11.23 kg (24.76 lbs)
Communication Interface: Power-line communication (PLC)
The connector style may vary
Terminal block: maximum size 6AWG

4
Safety Instructions
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK
SAVE THESE INSTRUCTIONS!
WARNING: When using electrical appliances, basic precautions should always be followed.
This manual contains important instructions that must be followed when installing,
operating and maintaining the unit. Please read this guide carefully before attempting to
install the charging station.
1. CAUTION -To reduce the risk of fire, connect only to a branch circuit provided with a
maximum surge protection of 40 A in accordance with the Canadian Electrical Code
(CSA C22.1-12) and the National Electrical Code (ANSI / NFPA 70).
2. This charging station has been designed for wall or post mounting.
3. Ensure that the mounting surface for the wall or pole is strong enough to support the
weight of the charging station and that the anchors used are compatible with the
surface.
4. Verify that there is no piping, electrical installation or underground electrical installation
in the area where you will install the station, to avoid serious injuries.
5. Connect the power supply of the charging station with caliber 6 AWG to 8 AWG copper
conductors rated for usage at a temperature of at least 75 °C.
6. This product must be connected to a grounded, metal, permanent wiring system, or an
equipment-grounding conductor must be run with the circuit conductors and
connected to the equipment grounding terminal and installed by a certified electrician.
7. Communicate with a certified contractor, certified electrician or trained installer to
ensure compliance with local building code, regulation, security standards and weather
conditions.
8. Any modification to any part of the charging station will void the warranty.
9. Handle parts with care, since they can be sharp-edged. Always use safety glasses and
gloves when unpacking and installing.
10. The power supply cables of the charging station must be rated FT2 minimum.
11. The input cable strain relief connector, conduits or armed-cable bushings and adapter:
A) have to be certified for both Canada and USA;
B) have to be waterproof (Type 4X);
C) have to be suitable for the outside diameter of the chosen cable and suitable for
mounting into a 28.17 mm (1.109 in) diameter opening (for connection through the
bottom or back cable opening).
General safety instructions
This device should be supervised when used around children.
Never insert your nger into the electric vehicle connection.
Never use the charging station if the exible power cord or EV cable is frayed, has broken
insulation, or any other signs of damage.
Never use the charging station if the enclosure or the EV connector is broken, cracked,
open, or shows any other signs of damage.
This charging station was designed to be used with electric vehicles equipped with
a SAE J1772 connector.
This charging station is to be used to charge vehicles that do not require a ventilated
environment during charging.
Always disconnect the power supply of the charging station before servicing.
FLO Home X5 | Installation guide | flo.com | December 2022

5
FLO Home X5 | Installation guide | flo.com | December 2022
Before You Install
IMPORTANT CONSIDERATIONS WHEN INSTALLING THE STATION
The station must be installed by a certied electrician.
The station has built-in protection against overvoltage conditions and leakage current to
ground.
Any alteration to any part of the charging station will void the warranty.
Connecting your new charging station requires:
- Single-Phase 120/240 VAC supply (gure 1) or 3-Phase 120/208 VAC supply (gure 2)
- Using 6 to 8 AWG copper conductors
- Protection by a two-pole 40A circuit breaker
- 2 phases and a ground connection with 120 VAC between each phase and ground
NOTE: neutral is not required.
Maximum output power: 7.2 kW @ 240 V or 6.2 kW @ 208 V
Figure 1
Single-Phase 120/240 VAC
Neutral
120
VAC 240
VAC
Charging
Station
120
VAC
L1
L2
Ground
Ground
3-Phase 120/208 VAC
Figure 2
Neutral 208
VAC Charging
Station
AL1
L2
BC
Ground

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December 2022 | flo.com | Installation guide | FLO Home X5
Box Contents
1. Charging station
2. Cable and charging connector
3. Wall mounting plate
4. PLC Module and Ethernet Cable
5. Card with association code
Recommended height to facilitate handling of the connector, as well as preventing
the cable from touching the ground.
Floor
60 in
152.4 cm
17 in
43.2 cm
7.6 in
19.3 cm 6.9 in
17.5 cm

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FLO Home X5 | Installation guide | flo.com | December 2022
Installing the Station
NOTE
The power supply cable can be inserted from the
rear (a) or from under (b) the station:
- 3/4˝ knockout (a) and (b)
- Remove a single cap
- Strain relief connector not included
The input cable strain relief, conduits or armed-cable
bushings and adapter:
A) have to be certified for both Canada and USA;
B) have to be waterproof (Type 4X);
C) have to be suitable for the outside diameter of the
chosen cable and suitable for mounting into
a 28.17 mm (1.109 in) diameter opening (for
connection through the bottom or back cable opening).
1 Disassemble the front casing by removing the 2 front screws and then separate the
mounting plate by unscrewing the lower screw.
WARNING: Your charging station must be installed by a licensed electrician.
Front casing Back housing Mounting plate
Front screws Lower screw
b
a
2 Use the mounting plate as a drilling template after determining the input to be used,
either at the rear or under the station.
Designed for single home applications

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December 2022 | flo.com | Installation guide | FLO Home X5
3 Hang the mounting plate securely
to a stable surface using a
minimum of 3 anchor screws.
4 Insert the conductors and secure the strain relief connector to the housing so that the
conductors are long enough to reach the terminals.
Anchoring screws
Mininum of 3
Maximum of 6
Wall structure
51 mm
2.25
27 mm
1.06
42 mm
1.69
152 mm
6.00
152 mm
6.00
178 mm 7.62 
107 mm
4.22
406 mm
16.96
L1
L2
GND
Nominal torque for wires
L1-L2: 6 AWG = 16 lbs-in
8 AWG = 16 lbs-in
GND: 6 AWG = 45 lbs-in
8 AWG = 40 lbs-in
WARNING:
Always use a manual screwdriver; DO NOT
use an Impact Driver for the station screws,
in which case the warranty would no longer
be valid.
5 Tighten the connector lock-nut. Ensure the wire is secure.
6 Secure the housing of the station to the mounting plate.
7 Screw the lower screw to secure the mounting.
8 Connect the ground wire (GND) and the two power wires (L1 and L2).
Ensure the wire is secure.

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FLO Home X5 | Installation guide | flo.com | December 2022
9 Install the front housing of the charging station:
A) Hang the top by presenting the front housing at an angle of about 30 degrees, then
pivot vertically without forcing.
B) Tighten the 2 front screws with a nominal torque of 55 lbs-in.
Detail A
About
30°
A
B
10 Switch on the electrical circuit breaker.

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December 2022 | flo.com | Installation guide | FLO Home X5
To connect your new FLO Home X5 station to your FLO account, you must rst connect the
PLC module (included).
To do this, you will need the following:
1. Internet access
2. A free Ethernet socket on your router
3. A free wall power outlet near your router
WARNING: For security reason the PLC signal will only work across your home electrical
wiring. In case there are two or more electric panels in your home, ensure the
PLC and the FLO Home X5 are on the same wiring and connected on the same
electric panel, otherwise the PLC will not connect to the network.
Do not connect the PLC module to an overvoltage protection device (surge
protector), extension cord or power strip.
On a 3-phase system, ensure that the PLC module is connected to a plug that
shares one of the phases powering the charging station
Internet Router PLC Module Electrical panel FLO Home X5
Station
Installing the PLC
1 Connect one end of the Ethernet cable (included) to your PLC module and the other
end to a free port on your router.
2 Plug the PLC module into a wall outlet.

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FLO Home X5 | Installation guide | flo.com | December 2022
3 Testing the PLC Connection
The station and the PLC module are precongured at the factory to connect
automatically.
After 30 seconds, check that the 3 LEDs of the PLC module are all lit.
1 Power LED - SOLID: The device is receiving electrical power.
- BLINKING: The device is resetting, the simple connect
button was pressed or power saving mode was enabled.
- OFF: The device is not receiving electrical power.
2 Powerline LED - SLOW BLINKING (RED): Indicates a connection between
your station and the PLC module. The station should be
available on the web portal and mobile app.
- FAST BLINKING (GREEN, YELLOW): Indicates
communication with other PLC devices.
- OFF: The device did not detect your station.
3 Ethernet LED - SOLID: The Ethernet port is connected to your router.
- OFF: There is no Ethernet connection.
1
2
3
The three lights lit up indicates that the
connection was successful.
*PLC: Power-line communication technology enables you to build a computer
network on your home’s electrical network.

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December 2022 | flo.com | Installation guide | FLO Home X5
When your station is powered and the PLC module is installed, the station automatically
connects to the Internet. This may take up to 10 minutes the rst time.
Simply connect to your FLO account to access your new station.
If your new station is not present in your account, you can add it using the association code
that is included in the box.
Connect the Station
to your FLO Account
1 If you have not already done so, you can create your FLO account.
Go to account.o.ca/Account/SignUp (CA) or account.o.com/Account/SignUp (USA)
and follow the instructions.
2 Log in to your FLO account at account.o.ca/Account/LogIn (CA)
or account.o.com/Account/LogIn (USA).
3 Click on “Associate a station”.

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FLO Home X5 | Installation guide | flo.com | December 2022
4 Enter the 16-character association code on the included card with your new station and
click “Associate”.
5 A message conrming the association should appear. Otherwise, contact our technical
support for assistance.

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December 2022 | flo.com | Installation guide | FLO Home X5
Blue
- Solid color (not blinking): connector plugged in, unrestricted power
transfer (in full power mode)
- Blinking slowly: connector plugged in, power transfer with restriction (in
reduced power mode)
Red
- Solid color (not blinking): major fault requiring a power cut on
the circuit breaker
- Blinking slowly: major fault requiring a restart of the current session
(please unplug the vehicle connector and restart your session)
Station Status
light indicator
Connectivity and Illumination LED
Green
- Solid color (not blinking): powered station, ready for use
- Blinking slowly: vehicle charging completed
White
- Solid color (not blinking): connector connected to
the vehicle, without energy transfer (waiting for
the time schedule configured by the user)
- Blinking quickly: session permission obtained (this state is created when
using the mobile application or the user web portal to start a remote
session)
- Blinking slowly: waiting for an energy transfer request (check that the
vehicle is switched off)
-Solid color (not blinking and not connected to a vehicle): Major fault
requiring a power cut on the circuit breaker. If after restarting the station it
stays the same, please contact a technician.
Orange
- Solid color (not blinking): deactivated completely or inaccessible
according to the access schedule
-Solid color (not blinking): deactivated completely or inaccessible
according to the access schedule. Firmware update in progress. Station will
restart upon completion.
White
- Solid color (not blinking): the station is connected to the FLO server and
the white light guides the insertion of the connector
- Blinking slowly: the station cannot connect to the FLO server (check the
PLC installation)
Blue
- Solid color (not blinking): the station is connected to the FLO server and is
in power sharing mode with another X5 station
- Blinking slowly: the station cannot connect to the FLO server (check the
PLC installation)
Yellow
- Blinking quickly: the station is in configuration mode with the PLC module
(after 3 minutes the terminal will restart)
White to Blue
- Blinking slowly from white to blue: initial phase of detection
of a second station (only at start-up for 2 minutes)

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FLO Home X5 | Installation guide | flo.com | December 2022
- 1 short beep: start of power transfer to vehicle
- 2 short beeps: modication of the current setpoint
- 3 short beeps: end of energy transfer
- 1 long beep: major fault requiring a restart of the current session (please unplug the
vehicle connector and restart your session)
- 2 long beeps: major fault requiring a power interruption (please restart the station by
cutting the power at the circuit breaker in the electrical panel for 10 seconds, then restore
power)
Sound Indicator

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December 2022 | flo.com | Installation guide | FLO Home X5
Installation of a
Second Station
Two FLO Home X5 can be connected to a separate or on the same 40 A circuit breaker via a
junction . The rst charging station will automatically detect the second.
- Power splitting only works with the FLO Home X5.
- When 2 stations are connected to the same circuit breaker, their output current will be
limited to 16 A each.
- The two FLO Home X5 will synchronize automatically after the power is restored.
NOTE
After a power failure, when two stations are powered from separate circuit breakers, they
are automatically congured in power sharing mode for safety purposes.
To restore full power, follow these steps:
1. Disconnect the power from the 2 stations using the 2 circuit breakers
2. Power the rst station and wait for 10 seconds
3. Power the second station
Two-pole circuit breaker setup 2 two-pole circuit breaker setup
Electrical
Panel Electrical Panel

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FLO Home X5 | Installation guide | flo.com | December 2022
Charging Station
Serial Number
When contacting the customer or technical support, you may be
required to provide your charging station serial number. If you do not
know your charging station serial
number, you can nd it at the bottom of the charging station right
beside the connector cable.
If you have any problems locating the serial number, follow the
procedure below.
FLO Home charging station
bottom view
AddÉnergie Technologies P/N: XX-X-XXX-XX-XXXX-XXX S/N: XXX-XXXXX Volt: 208 / 240 VAC60Hz Courant max: 30A Amp: 30A max Boîtier / Enclosure: Type 4x Date Code: 201611 Operating Temp: -40oC to 50oC
S/N: XXX-XXXXX
AddÉnergie Technologies
P/N: XX-X-XXX-XX-XXXX-XXX
S/N: XXX-XXXXX
Volt: 208 / 240 VAC 60Hz
Courant max: 30A
Amp: 30A max
Boîtier / Enclosure: Type 4x
Date Code: 201611
Operating Temp: -40oC to 50oC
S/N: XXX-XXXXX
1Open the camera app and press the “reverse
camera” icon.
2Hold your smart phone at a 20oangle under
the charging station.
3 Line up the phone screen with the serial
number sticker.
4When you see the sticker take the picture.
If you have a smart phone

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December 2022 | flo.com | Installation guide | FLO Home X5
Compliance
IC statement: CAN ICES-3 (B)/NMB-3 (B)
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
FCC statement (for USA only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation. Changes or modications not expressly approved by the manufacturer could void
the user’s authority to operate this device. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: Reorient or relocate the receiving antenna; Increase the separation
between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected; Consult the dealer or an experienced radio/television technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order
to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna
shall not be less than 20 cm during normal operation.
Compliance with safety standards
- CSA C22.2 No. 0-10 General Requirements – Canadian Electrical code, part II.
- CSA C22.2 No. 281.1-12/UL2231-1 Standard for safety for personnel protection systems for electrical vehicle
(EV) supply circuits: General requirements.
- CSA C22.2 No. 281.2-12/UL2231-2 Standard for safety for personnel protection systems for electric vehicle
(EV) supply circuits: Particular requirements for protection devices for use in charging systems.
- CSA C22.2 No. 280-13/UL2594 (1st edition) Electric vehicle supply equipment (EVSE).
- CSA C22.2 No. 0.8-12 Safety functions incorporating electronic technology.
- UL1998 Standard for software in programmable components.
- UL991 Standard for Tests for Safety-Related Controls Employing Solid-State Devices.
- NEC 2014 section 625.
FLO Home
This Limited Warranty (the "Warranty") is provided by AddÉnergie Technologies Inc. dba FLO, of 2800 Louis Lumière, suite
100, Québec (Québec) G1P 0A4 Canada ("FLO").
1. Products. The products covered by this warranty are the FLO HomeTM G5 Model and the FLO HomeTM X5 Model
(hereinafter referred to as the "Product" or "Products").
2. Limited Warranty. Subject to the warranty exclusions described below, the Products are warranted to (i) be free from
defects in material and workmanship and (ii) function in accordance with FLO’s technical specifications applicable,
including the installation guide, any technical specifications, and any other documentation provided at the time of
purchase and any service communications (the "Product Specifications"). This Warranty only applies to the original
purchaser named in the original purchase invoice for a Product (the "Purchaser"), may not be transferred and shall only
apply to purchasers located in the United States of America. For clarity, if a Product is sold by a third party authorized by
FLO (including a distributor, value-added reseller, retailer, utility, or car dealership), the Purchaser is not the third party
authorized by FLO; the Purchaser is the original purchaser named in the invoice issued by the third party authorized by
FLO. The Warranty may not be transferred and shall only apply to a Purchaser located in the U.S.
Warranty USA
254081 Energy Star certied

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FLO Home X5 | Installation guide | flo.com | December 2022
3. Warranty Period. This Warranty is valid for residential use for a period of five (5) years and for commercial use for a period of
one (1) year (the "Warranty Period") from date of original purchase by the Purchaser. NO WARRANTIES SHALL APPLY AFTER
THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD.
4. Limited Remedies. If a Product is found by FLO after inspection to be defective or to not function in accordance with the
Product Specifications during the Warranty Period, FLO’s sole obligation under this Warranty is limited to performing one of the
following actions, at FLO’s sole and absolute discretion: (1) repairing; (2) replacing; or (3) reimbursing the Purchaser for the
purchase price of the Product, at FLO's sole and absolute discretion. All replacement or repaired Products are warranted only
for the remainder of the original Warranty Period, prolonged only by the period during which the Product was being repaired or
replaced. You acknowledge that replacement parts or Products may be remanufactured or reconditioned parts or Products
which offer substantially similar functionality. Moreover, all original parts or Products that are replaced shall become FLO’s sole
and exclusive property. This Warranty covers both parts and labor necessary to repair or replace your eligible Product, but does
not include: (a) any on-site labor costs related to removal or reinstallation of the repaired or replacement Product (each of
which shall be performed upon your approval and at FLO’s then-current service rate and charges), or (b) certain shipping costs
described below.
5. Warranty Claim Procedure. Any claim under this Warranty must be made via e-mail to FLO Customer Service at
[e-mail] to obtain a Return Material Authorization ("RMA") number. As part of the RMA process, you may be asked to
provide information regarding the Product such as condition, model/serial number and proof of purchase. FLO will provide a
shipping label that will cover mailing costs associated with transporting the Product within the United States of America only to
FLO for evaluation and, if the product is eligible for Warranty, coverage, FLO shall be responsible for costs related to returning
the Product to the Purchaser’s address designated in its RMA, so long as the address is in the United States of America. FLO
will not cover costs associated with shipping the Product from another country. Additional fees will apply to return the Product
to an address in another country. Customer service contact information is available at www.flo.com. Any Product determined
to be ineligible for service under this Warranty will be returned, repaired or replaced upon your approval at FLO’s then-current
service rate and charges
6. Exclusion of Warranty. FLO’s Warranty does not apply to any Product: a) that has been installed, removed or handled by any
person other than a licensed electrician in the location in which such installation, removal or handling occurs (‘’Licensed
Electrician’’); or b) that has been altered, disassembled or repaired by any person other than an authorized service provider of
FLO unless FLO has authorized in writing that such alteration, disassembly or repair may be carried out by a Licensed
Electrician in lieu of an authorized service provider; or c) where the original Product identification (e.g. serial number, logos,
copyright notices and trademarks) has been removed, altered or degraded. The Warranty does not apply to any damage to a
Product resulting from: (i) improper site preparation or maintenance, installation, neglect (including damage caused by a
vehicle), abuse, vandalism or improper use of the Product including any use that is not in accordance with the applicable
Product Specifications; (ii) normal wear and tear, cosmetic or superficial damage, normal aging, scratches, stains, dents or
exterior fading; (iii) accident, fire or exposure to any other hazard (including extreme power surge, extreme electromagnetic
field or any acts of nature such as earthquakes, tornados, floods, biological infestations, snow, lightning, etc.); or (iv) any other
reason beyond FLO’s control OTHER THAN AS SET OUT IN THIS WARRANTY, FLO DISCLAIMS TO THE FULLEST EXTENT
PERMITTED BY LAW ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS. IN NO EVENT SHALL FLO BE LIABLE FOR
INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE
ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY FLO) OR ANY CAUSE OF ACTION IN
CONNECTION WITH PRODUCT MALFUNCTION OR IN CONNECTION WITH THE PRODUCTS, THEIR PURCHASE, HANDLING,
INSTALLATION OR USE BY THE PURCHASER AND/OR ANY PERSON AUTHORIZED BY THE PURCHASER RESULTING FROM
ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO
LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF OR DAMAGE TO OTHER PROPERTY SUCH AS AN
AUTOMOBILE; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY. FLO DOES NOT WARRANT THAT THE PRODUCTS OR RELATED SERVICES
WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. IN NO EVENT SHALL FLO’S AGGREGATE LIABILITY
FOR ALL CLAIMS RELATED TO THE PRODUCTS AND RELATED SERVICES TO YOU EXCEED THE PURCHASE PRICE YOU PAID
FOR THE PRODUCTS. THE REMEDIES IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. No Product reseller, agent or employee is authorized to make any modification, extension or
addition to this Warranty. If any term is held to be illegal or unenforceable, the remaining terms shall not be affected or
impaired. This Warranty is governed by and construed under the laws of the state in which the Product purchase took place.
© 2022. AddÉnergie Technologies Inc. dba FLO. All rights reserved.

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December 2022 | flo.com | Installation guide | FLO Home X5
Energy Star Certified 254081
Compliance
IC statement: CAN ICES-3 (B)/NMB-3 (B)
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
FCC statement (for USA only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. This equipment has been tested and found to
comply with the limits for a Class B digital device. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: Reorient or relocate the receiving antenna; Increase the separation
between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected; Consult the dealer or an experienced radio/television technician for help.
Compliance with safety standards
- CSA C22.2 No. 0-10 General Requirements – Canadian Electrical code, part II.
- CSA C22.2 No. 281.1-12/UL2231-1 Standard for safety for personnel protection systems for electrical vehicle
(EV) supply circuits: General requirements.
- CSA C22.2 No. 281.2-12/UL2231-2 Standard for safety for personnel protection systems for electric vehicle
(EV) supply circuits: Particular requirements for protection devices for use in charging systems.
- CSA C22.2 No. 280-13/UL2594 (1st edition) Electric vehicle supply equipment (EVSE).
- CSA C22.2 No. 0.8-12 Safety functions incorporating electronic technology.
- UL1998 Standard for software in programmable components.
- UL991 Standard for Tests for Safety-Related Controls Employing Solid-State Devices.
- NEC 2014 section 625.
FLO HomeTM
This Limited Warranty (the "Warranty") is provided by AddÉnergie Technologies Inc. dba FLO, of 2800
Louis Lumière, suite 100, Québec (Québec) G1P 0A4 Canada ("FLO").
1. Products. The products covered by this warranty are the FLO HomeTM G5 Model and the FLO HomeTM X5 Model
(hereinafter referred to as the “Product” or "Products").
2. Limited Warranty. Subject to the warranty exclusions described below, the Products are warranted to (i) be free
from defects in material and workmanship and (ii) function in accordance with FLO’s technical specifications,
including the installation guide, any technical specifications, and any other documentation provided at the time of
purchase and any service communications (the "Product Specifications"). This Warranty only applies to the original
purchaser named in the original purchase invoice for a Product (the "Purchaser"), may not be transferred and shall
only apply to purchasers located in Canada. For clarity, if a Product is sold by a third party authorized by FLO
(including a distributor, value-added reseller, retailer, utility, or car dealership), the Purchaser is not the third party
authorized by FLO; the Purchaser is the original purchaser named in the invoice issued by the third party authorized
by FLO. The Warranty may not be transferred and shall only apply to a Purchaser located in Canada.
3. Warranty Period. The terms and conditions of this Warranty are valid for a period of three (3) years (the "Warranty
Period") from date of original purchase by the Purchaser. NO WARRANTIES SHALL APPLY AFTER THE EXPIRATION
OF THE APPLICABLE WARRANTY PERIOD.
Warranty CA