Flo Home g5 User manual

Installation guide

FLO Home

G5 Model

Languages

English 3

Français 19

A customer experience

or technical support

representative can assist

you!

Customer and Technical Support

For any questions regarding charging

station installation, conguration or any

technical problem.

1-855-543-8356

You can also contact us at:

service@o.com

Un représentant du

service à la clientèle ou

un agent du soutien

technique peut vous

aider !

Service à la clientèle et Soutien

technique

Pour toutes questions relatives à

l’installation et à la conguration des

bornes de recharge, ou tout autres

problèmes techniques.

1-855-543-8356

Vous pouvez également nous contacter:

service@o.com

Assistance

FLO Home G5 | Installation guide | o.com | October 2018

Table of Contents

Assistance 2

Safety Instructions 4

Before You Install 5

Box Contents 6

Installing the Station 7

Setting the Current Limit 9

Light Indicator 11

Charging Station Serial Number 13

Warranty - USA 14

Warranty - CA 16

Casing: 100% aluminum NEMA 4X Certied, designed for outdoor or indoor installation

Finish: Anthracite grey with high resistance coating

Voltage: 208 - 240 V @ 60 Hz

Output Current: 30 A

Maximum Output Power: 7.2 kW @ 240 V or 6.2 kW @ 208 V

Cable: 7.62 m (25 ft) ultra-exible cable

Charging Connector: SAE J1772 designed to withstand over 10,000 charging cycles

Security Features: Integrated GFCI circuit breaker (20 mA, 3 reset attempts at 15-minute

intervals)

Operating Temperature: -40 °C to 50 °C (-40 °F to 122 °F)

Weight with cable, connector and mounting plate: 11.23 kg (24.76 lbs)

Communication Interface: None

4October 2018 | o.com | Installation guide | FLO Home G5

Safety Instructions

INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK

SAVE THESE INSTRUCTIONS!

WARNING: When using electrical appliances, basic precautions should always be followed.

This manual contains important instructions that must be followed when installing,

operating and maintaining the unit. Please read this guide carefully before attempting to

install the charging station.

1. CAUTION -To reduce the risk of re, connect only to a branch circuit provided with a

maximum surge protection of 40 A in accordance with the Canadian Electrical Code

(CSA C22.1-12) and the National Electrical Code (ANSI / NFPA 70).

2. This charging station has been designed for wall or post mounting.

3. Ensure that the mounting surface for the wall or pole is strong enough to support the

weight of the charging station and that the anchors used are compatible with the

surface.

4. Verify that there is no piping, electrical installation or underground electrical installation

in the area where you will install the station, to avoid serious injuries.

5. Connect the power supply of the charging station with caliber 6 AWG to 8 AWG copper

conductors rated for usage at a temperature of at least 75 °C.

6. This product must be connected to a grounded, metal, permanent wiring system, or an

equipment-grounding conductor must be run with the circuit conductors and

connected to the equipment grounding terminal and installed by a certied electrician.

7. Communicate with a certied contractor, certied electrician or trained installer to

ensure compliance with local building code, regulation, security standards and weather

conditions.

8. Any modication to any part of the charging station will void the warranty.

9. Handle parts with care, since they can be sharp-edged. Always use safety glasses and

gloves when unpacking and installing.

10. Do not install on or over a combustible surface.

11. The power supply cables of the charging station must be rated FT2 minimum.

12. The input cable strain relief, conduits or armed-cable bushings and adapter:

A) have to be certied for both Canada and USA;

B) have to be waterproof (NEMA 4X);

C) have to be suitable for the outside diameter of the chosen cable and suitable for

mounting into a 28.17 mm (1.109 in) diameter opening (for connection through the

bottom or back cable opening).

General safety instructions

This device should be supervised when used around children.

Never insert your nger into the electric vehicle connection.

Never use the charging station if the exible power cord or EV cable is frayed, has broken

insulation, or any other signs of damage.

Never use the charging station if the enclosure or the EV connector is broken, cracked,

open, or shows any other signs of damage.

This charging station was designed to be used with electric vehicles equipped with

a SAE J1772 connector.

This charging station is to be used to charge vehicles that do not require a ventilated

environment during charging.

Always disconnect the power supply of the charging station before servicing.

FLO Home G5 | Installation guide | o.com | October 2018

Before You Install

IMPORTANT CONSIDERATIONS WHEN INSTALLING THE STATION

The station must be installed by a certied electrician.

The station has built-in protection against overvoltage conditions and leakage current to

ground.

Any alteration to any part of the charging station will void the warranty.

Connecting your new charging station requires:

- Single-Phase 120/240 VAC supply (gure 1) or 3-Phase 120/208 VAC supply (gure 2)

- A connection with 6 AWG to 8 AWG copper conductors

- Protection by a 40 A double circuit breaker or two fuses

- 2 phases and a ground connection with 120 VAC between each phase and ground

NOTE: neutral is not required.

Maximum output power: 7.2 kW @ 240 V or 6.2 kW @ 208 V

Figure 1

Single-Phase 120/240 VAC

GND

120

VAC 240

VAC

Charging

Station

120

VAC

Ground

3-Phase 120/208 VAC

Figure 2

GND 208

VAC Charging

Station

AL1

Ground

6October 2018 | o.com | Installation guide | FLO Home G5

Box Contents

1 Charging station

2 Cable and charging connector

3 Wall mounting plate

4 NEMA 6-50 POWER CORD PLUG (for US Models Only)

Recommended height to facilitate handling of the connector, as well as preventing the cable

from touching the ground.

Floor

60 in

152.4 cm

17 in

43.2 cm

7.6 in

19.3 cm 6.9 in

17.5 cm

FLO Home G5 | Installation guide | o.com | October 2018

Installing the Station

NOTE

The power supply cable can be inserted from

the rear (a) or from under (b) the station:

- 3/4˝ knockout (a) and (b)

- Remove a single cap

- Strain relief not included

1 Disassemble the front casing by removing the 2 front screws and then separate the

mounting plate by unscrewing the lower screw.

WARNING: Your charging station must be installed by a licensed electrician.

Front casing Back housing Mounting plate

Front screws Lower screw

2 Use the mounting plate as a drilling template after determining the input to be used,

either at the rear or under the station.

8October 2018 | o.com | Installation guide | FLO Home G5

3 Hang the mounting plate securely

to a stable surface using a

minimum of 3 anchor screws.

4 Insert the conductors and secure the strain relief to the rear housing so that the

conductors are long enough to reach the terminals.

5 Secure the rear housing of the station to the mounting plate.

6 Screw the lower screw to secure the mounting.

7 Connect the two power wires (L1 and L2) and the ground wire (GND).

Anchoring screws

Mininum of 3

Maximum of 6

Wall structure

51 mm

2.25"

27 mm

1.06"

42 mm

1.69"

152 mm

6.00"

152 mm

6.00"

178 mm / 7.62"

107 mm

4.22"

406 mm

16.96"

GND

Nominal torque for conductors

L1-L2: 6 AWG = 16 lbs-in

8 AWG = 16 lbs-in

GND: 6 AWG = 45 lbs-in

8 AWG = 40 lbs-in

WARNING:

ALWAYS use a manual screwdriver; DO

NOT use an Impact Driver, risk voiding the

warranty if screws are damaged.

8 Tighten the connector nut. Ensure the wire is secure.

FLO Home G5 | Installation guide | o.com | October 2018

9 Install the front housing of the charging station:

A) Hang the top by presenting the front housing at an angle of about 30 degrees, then

pivot vertically without forcing.

B) Tighten the 2 front screws with a nominal torque of 55 lbs-in.

Detail A

About

30°

10 Switch on the electrical circuit breaker.

Wiring the NEMA 6-50

Power Cord Plug

1 Remove the rubber cap (located at the bottom

of the charging station).

2 Pull cables inside the station. Ensure the plug blades

are facing the wall.

3 Follow steps, ‘‘Installing the Station’’ 7 to 9 (p8 and p9).

4 Connect to power outlet

5 Switch on the electrical circuit breaker.

10 October 2018 | o.com | Installation guide | FLO Home G5

Setting the Current Limit

By default, the FLO Home G5 is set to maximum power (factory). If your home’s electrical

infrastructure does not allow the charging station at maximum power (or preventing any

potential current overload), it can be reduced using the Current Limiter Switch.

WARNING: Your charging station must be installed by a licensed electrician.

Procedure

1 Switch “OFF” the charging station:

A) In the Breaker Panel set the circuit breaker switching the charging station to “OFF”.

B) Conrm the charging station’s Light Indicator is “OFF”.

NOTE: Before handling the charging station, use a multimeter to determine

if an electrical cable is hot. Keep in mind, it is possible for more than

one wire to be live.

2 Remove charging station front housing (See p. 9).

3Locate Current Limiters switch.

Switch

FLO Home G5 | Installation guide | o.com | October 2018

4 Using a at-bladed screwdriver, gently rotate the Switch to the desired position.

(See table below).

Current Limiters Switch

Position

G5 charging station

Power (A)

Circuit Breaker (A)

* in Breaker Panel

030 40

127 35

224 30

320 25

416 20

512 15

6810

7610

8Not Used Not Used

9Not Used Not Used

5 Put back the front housing.

6 Switch “ON” the charging station.

12 October 2018 | o.com | Installation guide | FLO Home G5

Blue

Light Indicator

State - solid color (not blinking):

Connector plugged in, with energy transfer

Red

light indicator

State - Blinking:

Fault requiring an action

Station Status

light indicator

Green

Light Indicator

State - solid color (not blinking):

Powered station, ready for use

White

Light Indicator

State - solid color (not blinking):

Connector connected to the vehicle, without energy

transfer

1 time No ground connection

(switch off the station and check electrical installation)

2 times Ground fault

(the charging station will attempt to automatically restart the charging session after 15

minutes)

3 times Ventilation required for vehicle

(please contact our technical support)

4 times Communication error with the vehicle

(please contact our technical support)

5 times Internal error

(switch off the station and then restart it and if the problem persists, contact our technical

support)

6 times Maximum ground fault during a load session

(switch off the station and then restart it and if the problem persists, contact our technical

support)

7+ times Internal error

(switch off the station and then restart it and if the problem persists, contact our technical

support)

FLO Home G5 | Installation guide | o.com | October 2018

Charging Station

Serial Number

When contacting the customer or technical support, you may be

required to provide your charging station serial number. If you do not

know your charging station serial

number, you can nd it at the bottom of the charging station right

beside the connector cable.

If you have any problems locating the serial number, follow the

procedure below.

FLO Home charging station

bottom view

AddÉnergie Technologies

P/N: XX-X-XXX-XX-XXXX-XXX

S/N: XXX-XXXXX

Volt: 208 / 240 VAC 60Hz

Courant max: 30A

Amp: 30A max

Boîtier / Enclosure: Type 4x

Date Code: 201611

Operating Temp: -40oC to 50oC

S/N: XXX-XXXXX

AddÉnergie Technologies

P/N: XX-X-XXX-XX-XXXX-XXX

S/N: XXX-XXXXX

Volt: 208 / 240 VAC 60Hz

Courant max: 30A

Amp: 30A max

Boîtier / Enclosure: Type 4x

Date Code: 201611

Operating Temp: -40oC to 50oC

S/N: XXX-XXXXX

1Open the camera app and press the “reverse

camera” icon.

2Hold your smart phone at a 20oangle under

the charging station.

3Line up the phone screen with the serial

number sticker.

4When you see the sticker take the picture.

If you have a smart phone

14 October 2018 | o.com | Installation guide | FLO Home G5

Compliance

IC statement: CAN ICES-3 (B)/NMB-3 (B)

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the

following two conditions: (1) this device may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired operation of the device.

FCC statement (for USA only)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation. Changes or modications not expressly approved by the manufacturer could void

the user’s authority to operate this device. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures: Reorient or relocate the receiving antenna; Increase the separation

between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected; Consult the dealer or an experienced radio/television technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order

to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna

shall not be less than 20 cm during normal operation.

Compliance with safety standards

- CSA C22.2 No. 0-10 General Requirements – Canadian Electrical code, part II.

- CSA C22.2 No. 281.1-12/UL2231-1 Standard for safety for personnel protection systems for electrical vehicle

(EV) supply circuits: General requirements.

- CSA C22.2 No. 281.2-12/UL2231-2 Standard for safety for personnel protection systems for electric vehicle

(EV) supply circuits: Particular requirements for protection devices for use in charging systems.

- CSA C22.2 No. 280-13/UL2594 (1st edition) Electric vehicle supply equipment (EVSE).

- CSA C22.2 No. 0.8-12 Safety functions incorporating electronic technology.

- UL1998 Standard for software in programmable components.

- UL991 Standard for Tests for Safety-Related Controls Employing Solid-State Devices.

- NEC 2014 section 625.

FLO Home

This Limited Warranty (the “Warranty”) is provided by FLO Services USA Inc. principal oce at oces located

at Corporation Trust Center, 1209 Orange Street, Wilmington, New Castle County, Delaware 19801, USA.

1.The products covered by this warranty are the FLO Home G5 Model and the FLO Home X5 Model (hereinafter

referred to as the “Products”).

2.Limited Warranty. Subject to the warranty exclusions described below, the Products are warranted to (i) be

free from defects in material and workmanship and (ii) function in accordance with FLO’s technical

specications applicable, including the user manual and any technical specications provided at the time of

purchase and any service communications (the “Product Specications”). This Warranty only applies to the

original purchaser named in the original purchase invoice for a Product (the “Purchaser”), may not be

transferred and shall only apply to purchasers located in the U.S.

3.Warranty Period. This Warranty is valid for a period of ve (5) years (the “Warranty Period”) from date of

original purchase by the Purchaser. NO WARRANTIES SHALL APPLY AFTER THE EXPIRATION OF THE

APPLICABLE WARRANTY PERIOD.

Warranty USA

254081

FLO Home G5 | Installation guide | o.com | October 2018

4.Limited Remedies. If a Product is found by FLO after inspection to be defective or to not function in

accordance with the Technical Specications during the Warranty Period FLO’s sole obligation under this

Warranty is limited to performing one of the following actions, at FLO’s sole and absolute discretion: (1)

repairing; (2) replacing or (3) reimbursing the Purchaser for the purchase price of the Product, at FLO’s sole and

absolute discretion. All replacement or repaired Products are warranted only for the remainder of the original

Warranty Period, prolonged only by the period during which the Product was being repaired or You

acknowledge that replacement parts or Products may be remanufactured or reconditioned parts or Products

which offer substantially similar functionality. Moreover, all original parts or Products that are replaced shall

become FLO’s sole and exclusive property. This Warranty covers both parts and labor necessary to repair or

replace your eligible Product, but does not include: (a) any on-site labor costs related to removal or

reinstallation of the repaired or replacement Product (each of which shall be performed upon your approval

and at FLO’s then-current service rate and charges), or (b) certain shipping costs described below.

5.Warranty Claim Procedure. Any claim under this Warranty must be made via e-mail to FLO Customer Service

at service@o.com to obtain a Return Material Authorization (“RMA”) As part of the RMA process, you may be

asked to provide information regarding the Product such as condition, model/serial number and proof of

purchase. FLO will provide a shipping label that will cover mailing costs associated with transporting the

Product within the United States only to FLO for evaluation and, if the product is eligible for Warranty, coverage,

FLO shall be responsible for costs related to returning the Product to the Purchaser’s address designated in its

RMA, so long as the address is within the United States. FLO will not cover costs associated with shipping the

Product from another country. Additional fees will apply to return the Product to an address in another country.

Customer service contact information is at www.o.com. Any Product determined to be ineligible for service

under this Warranty will be returned, repaired or replaced upon your approval at FLO’s then-current service rate

and charges.

6.Exclusion of FLO’s Warranty does not apply to any Product that has been installed, removed, handled, altered,

disassembled or repaired by any person other than a service provider authorized by FLO, or where the original

Product identication (e.g. serial number, logos, copyright notices and trademarks) has been removed, altered

or degraded. The Warranty does not apply to any damage to a Product resulting from: (i) improper site

preparation or maintenance, installation, neglect (including damage caused by a vehicle), abuse, vandalism or

improper use of the Product including any use that is not in accordance with the applicable Product

Specications; (ii) normal wear and tear, cosmetic or supercial damage, normal aging, scratches, stains, dents

or exterior fading; (iii) accident, re or exposure to any other hazard (including extreme power surge, extreme

electromagnetic eld or any acts of nature such as earthquakes, tornados, oods, biological infestations, snow,

lightning, etc.) or (iv) any other reason beyond FLO’s control. OTHER THAN AS SET OUT IN THIS WARRANTY,

FLO DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES AND CONDITIONS OF ANY

KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND

CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT

WITH RESPECT TO THE PRODUCTS. IN NO EVENT SHALL FLO BE LIABLE FOR INDIRECT, SPECIAL,

INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT

OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY FLO) OR ANY CAUSE OF ACTION IN

CONNECTION WITH PRODUCT MALFUNCTION OR IN CONNECTION WITH THE PRODUCTS, THEIR PURCHASE,

THEIR HANDLING, INSTALLATION OR USE BY THE PURCHASER AND/OR ANY PERSON AUTHORIZED BY THE

PURCHASER RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL

THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR

ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS

OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF

REPUTATION; LOSS OF OR DAMAGE TO OTHER PROPERTY SUCH AS AN AUTOMOBILE; OR ANY INDIRECT OR

CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT

AND PROPERTY. FLO does not warrant that the Products or related services will be error-free or will operate

without interruption. IN NO EVENT SHALL FLO’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE

PRODUCTS AND RELATED SERVICES TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCTS.

THE REMEDIES IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES. SOME JURISDICTIONS DO

NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION MAY

NOT APPLY TO YOU. No Product reseller, agent or employee is authorized to make any modication, extension

or addition to this Warranty. If any term is held to be illegal or unenforceable, the remaining terms shall not be

affected or impaired. This Warranty is governed by and construed under the laws of the state of Delaware,

exclusive of its conicts of laws principles. The U.N. Convention on Contracts for the International Sale of

Goods shall not apply.

16 October 2018 | o.com | Installation guide | FLO Home G5

254081

Compliance

IC statement: CAN ICES-3 (B)/NMB-3 (B)

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the

following two conditions: (1) this device may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired operation of the device.

FCC statement (for USA only)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation. This equipment has been tested and found to

comply with the limits for a Class B digital device. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications.However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference

by one or more of the following measures: Reorient or relocate the receiving antenna; Increase the separation

between the equipment and receiver; Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected; Consult the dealer or an experienced radio/television technician for help.

Compliance with safety standards

- CSA C22.2 No. 0-10 General Requirements – Canadian Electrical code, part II.

- CSA C22.2 No. 281.1-12/UL2231-1 Standard for safety for personnel protection systems for electrical vehicle

(EV) supply circuits: General requirements.

- CSA C22.2 No. 281.2-12/UL2231-2 Standard for safety for personnel protection systems for electric vehicle

(EV) supply circuits: Particular requirements for protection devices for use in charging systems.

- CSA C22.2 No. 280-13/UL2594 (1st edition) Electric vehicle supply equipment (EVSE).

- CSA C22.2 No. 0.8-12 Safety functions incorporating electronic technology.

- UL1998 Standard for software in programmable components.

- UL991 Standard for Tests for Safety-Related Controls Employing Solid-State Devices.

- NEC 2014 section 625.

FLO Home

This Limited Warranty (the “Warranty”) is provided by Services Flo Inc. of 2327, Versant Nord Boulevard Oce

120, Québec (Québec) G1N 4C2 CANADA (“FLO”).

1.The products covered by this warranty are the FLO Home G5 Model and the FLO Home X5 Model (hereinafter

referred to as the “Products”).

2.Limited Warranty. Subject to the warranty exclusions described below, the Products are warranted to (i) be

free from defects in material and workmanship and (ii) function in accordance with FLO’s technical

specications, including the user manual and any technical specications provided at the time of purchase and

any service communications (the “Product Specications”). This Warranty only applies to the original

purchaser named in original purchase invoice for a Product (the “Purchaser”), may not be transferred and shall

only apply to purchasers located in Canada.

3.Warranty Period. The terms and conditions of this Warranty are valid for a period of three (3) years (the

“Warranty Period”) from date of original purchase by the Purchaser. NO WARRANTIES SHALL APPLY AFTER

THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD.

Warranty CA

FLO Home G5 | Installation guide | o.com | October 2018

4.Limited Remedies. If a Product is found by FLO after inspection to be defective or to not function in

accordance with the Technical Specications during the Warranty Period FLO’s sole obligation under this

Warranty is limited to performing one of the following actions, at FLO’s sole and absolute discretion: (1)

repairing; (2) replacing or (3) reimbursing the Purchaser for the purchase price of the All replacement or

repaired Products are warranted only for the remainder of the original Warranty Period, prolonged only by the

period during which the Product was being repaired or replaced. You acknowledge that replacement parts or

Products may be remanufactured or reconditioned parts or Products which offer substantially similar

functionality. Moreover, all original parts or Products that are replaced shall become FLO’s sole and exclusive

property. This Warranty covers both parts and labor necessary to repair or replace your eligible Product, but

does not include: (a) any on-site labor costs related to removal or reinstallation of the repaired or replacement

Product (each of which shall be performed upon your approval and at FLO’s then-current service rate and

charges), or (b) certain shipping costs described below.

5.Warranty Claim Procedure. Any claim under this Warranty must be made via FLO Customer Service at

service@o.ca to obtain a Return Material Authorization (“RMA”) As part of the RMA process, you may be

asked to provide information regarding the Product such as condition, model/serial number and proof of

purchase. FLO will provide a shipping label that will cover mailing costs associated with transporting the

Product within Canada only to FLO for evaluation and, if the product is eligible for Warranty, coverage, FLO shall

be responsible for costs related to returning the Product to the Purchaser’s address designated in its RMA, so

long as the address is in Canada. FLO will not cover costs associated with shipping the Product from another

country. Additional fees will apply to return the Product to an address in another country. Customer service

contact information is at www.o.ca. Any Product determined to be ineligible for service under this Warranty

will be returned, repaired or replaced upon your approval at FLO’s then-current service rate and charges.

6.Exclusion of FLO’s Warranty does not apply to any Product that has been installed, removed, handled, altered,

disassembled or repaired by any person other than a service provider authorized by FLO, or where the original

Product identication (e.g. serial number, logos, copyright notices and trademarks) has been removed, altered

or degraded. The Warranty does not apply to any damage to a Product resulting from: (i) improper site

preparation or maintenance or installation, neglect (including damage caused by a vehicle), abuse, vandalism

or improper use of the Product including any use that is not in accordance with the applicable Product