FP Mailing Solutions ultimail User manual

Operator Manual
ultimail
Metering System

2The control panel – display and keyboard
Multifunction keys
(Softkeys)
Numeric keys:
– Enter digits
– Enter letters, punctuation
and special characters
Display
(illuminated)
C/CE key:
– Delete input
– Call default setting
Inthehomemenu,pressC/CEfor3seconds:
Home menu is reset to standard
Arrow keys
Back to the home menuInfo key:
Display help
Go back to the higher
window / menu level
SET UP menu:
Change
system settings
Start/Stop key:
Startlettertransport /
metering
Metering labels
Loading postage:
TELESET
Display
postage register
Multifunction keys
(Softkeys)
Enter key:
– Confirm the input
– Acknowledge error messages

Contents 3
1 Safety tips ___________________________________________________9
2 A short description of the ultimail _______________________________10
3 Switching the ultimail ON / OFF _________________________________12
4 ultimail Operating Basics ______________________________________14
4.1 Access control by MASTER card / USER card ________________14
4.2 The operating menu _____________________________________15
4.3 Trial run ______________________________________________16
5 Metering ____________________________________________________18
5.1 Preparations ___________________________________________18
5.1.1 Setting up catch tray ____________________________________18
5.1.2 Adjust letter guide of the sealer
(only sealer) ____________________18
5.1.3 Adjust letter guide of the feeder
(only feeder) ___________________20
5.1.4 Switch on / off seal function
(only sealer / feeder) _________________21
5.2 Setting the meter imprint _________________________________22
5.2.1 Postage value _________________________________________22
5.2.2 Logo imprint ___________________________________________24
5.2.3 SMS-text _____________________________________________26
5.2.4 Type of mail endorsement ________________________________27
5.2.5 Date of meter imprint ____________________________________28
5.2.6 Using the memory ______________________________________29
5.3 Change account ________________________________________30
5.4 Positioning and metering a letter ___________________________31
5.4.1 ultimail with manual positioner _____________________________31
5.4.2 ultimail with sealer ______________________________________32
5.4.3 ultimail with feeder ______________________________________34
5.5 Metering labels
(optional) __________________________________37
6 Rate calculation
(optional) _______________________________________38
6.1 Scale menu ___________________________________________38
6.2 Setting postal rates for rate calculation ______________________40
6.3 Weighing, determining postage, metering ____________________43
6.4 Saving postal rates and calling them from memory _____________44

ultimail Operator Manual
4
7 Special functions ____________________________________________ 45
7.1 Postage correction _____________________________________ 45
7.2 Redate _______________________________________________ 46
7.3 Working with pre-select counter ___________________________ 47
7.4 Using the ultimail as incoming mail stamp ___________________ 48
7.5 Only seal letters
(optional) _________________________________ 50
7.6 Differential weighing
(optional) ______________________________ 51
7.7 Using an external postage scale ___________________________ 54
7.7.1 Connecting an external postage scale ______________________ 54
7.7.2 Determining postage and metering _________________________ 55
8 Postage register _____________________________________________ 57
9Loading postage – TELESET ___________________________________ 58
10 Account administration _______________________________________ 61
10.1 Set up a new account ___________________________________ 61
10.2 Change settings for existing accounts _______________________ 64
10.2.1 Change standard setting for the logo and the SMS-text _________ 64
10.2.2 Release / block TELESET access __________________________ 66
10.2.3 Changing budgets and assigning credits ____________________ 67
10.2.4 Change name _________________________________________ 69
10.3 Generate / block USER card(s) for an account ________________ 70
10.4 Switch on / off “access card required?” ______________________ 72
10.5 Display and print account information _______________________ 73
10.6 Set account counter to zero ______________________________ 75
10.6.1 Set one account to zero _________________________________ 75
10.6.2 Set all accounts to zero __________________________________ 75
10.7 Delete accounts ________________________________________ 76
10.7.1 Delete one account _____________________________________ 76
10.7.2 Delete all accounts _____________________________________ 76
11 Short code memories _________________________________________ 77
11.1 Saving settings ________________________________________ 77
11.2 Display and print saved settings ___________________________ 79
11.3 Delete memories _______________________________________ 80

Contents 5
12 Print image data administration _________________________________81
12.1 Logo display and printing _________________________________81
12.2 Change the logo names __________________________________82
12.3 Loading print image data from card _________________________83
12.4 Enter / change / save SMS-texts ___________________________83
12.5 Delete print image data __________________________________88
13 System settings ______________________________________________89
13.1 Setting the operating mode _______________________________89
13.2 Display, print and send system information ___________________91
13.3 Meter type ____________________________________________92
13.4 Setting the print offset for the meter imprint ___________________93
13.5 Setting low postage warning – limit _________________________94
13.6 Setting high postage – limit _______________________________95
13.7 Tone signal ___________________________________________96
13.8 Display contrast ________________________________________97
13.9 Display and reset item counter ____________________________98
13.10 Display and reset advert counter ___________________________99
13.11 Time ________________________________________________100
13.11.1 Day light saving time ___________________________________100
13.11.2 Adjusting the current time _______________________________102
13.11.3 Setting time zone ______________________________________103
13.12 Internal scale
(optional) __________________________________104
13.12.1 Tare ________________________________________________104
13.12.2 Setting weighing mode __________________________________105
13.12.3 Switching on and off automatic type of mail endorsement _______106
13.12.4 Rate table update ______________________________________107
13.12.5 Delete all rate tables ___________________________________108
13.12.6 Change local ZIP code for rate calculation __________________108
13.13 Setting print head standby time ___________________________109
13.14 Setting letter transport run-on time ________________________110
13.15 Modem configuration – adjusting dialing parameters __________111
13.16 Generate MASTER card ________________________________113
13.17 Changing the origin ZIP code ____________________________113
13.18 Selecting the user interface language ______________________114
13.19 Account administration extension _________________________115
13.20 Enable / disable differential weighing feature ________________116
13.21 Enable / disable InfoPrint ________________________________117
13.22 Changing phone numbers _______________________________118

ultimail Operator Manual
6
14 Maintenance and care _______________________________________ 120
14.1 Cleaning the ultimail metering system ______________________ 120
14.2 Changing the ink cartridges ______________________________ 121
14.3 Adjust the ink cartridges ________________________________ 126
14.4 Cleaning the print system _______________________________ 127
14.5 Manually cleaning the print heads _________________________ 128
14.6 Replacing the Ink Pad Insert _____________________________ 130
14.7 Filling the water tank
(optional) ____________________________ 133
14.8 Adjust moistening level
(optional) __________________________ 135
14.9 Cleaning / changing the moistening sponge
(only feeder / sealer) ____ 136
14.10 Cleaning / changing the moistening brush
(only feeder/ sealer) _____ 140
14.11 Changing the battery ___________________________________ 143
15 Troubleshooting ____________________________________________ 145
15.1 Problems and remedies ________________________________ 145
15.2 Removing letter jams ___________________________________ 151
15.3 How to prevent jamming and double-feeding during batch mailing 153
15.4 Attach adjustable letter guide to feeder / sealer ______________ 155
15.5 Error codes (sample) ___________________________________ 156
15.6 Display, print and send diagnostics list _____________________ 161
Appendix
Moving the ultimail to another location ________________________________ 163
Access rights ____________________________________________________ 172
SET UP menu (overview) __________________________________________ 174
Country codes ___________________________________________________ 175
Glossary _______________________________________________________ 179
Technical Data __________________________________________________ 181
Index __________________________________________________________ 187
Service ________________________________________________________ 197

About this operator manual 7
About this operator manual
Please read this operator manual before using the ultimail
metering system. Please keep the manual near the ultimail at
all times for reference.
This operator manual applies to all configurations and
equipment varieties of postage meters ultimail 65 and
ultimail 95. Functions which are only available with certain
configurations are recognizable by a suffix, e.g.
(optional) .
Quick reference The quick reference gives you an overview of the operating
menu and metering with the ultimail.
The following keywords and safety signs identify the safety tips
in this operator manual.
Warning! indicates a potential hazard which may result in
injury.
Warning! indicates a potential danger of injury caused by
rotating components.
Danger areas of the ultimail are marked with such a safety sign.
Caution! indicates a potential hazard that may result in
damage to the ultimail or impair the metering process.
The following symbols and text features are used in this
operator manual:
MEMORY Menu names and options from the operating menu are written
in capital letters.
“Dial …” Prompts and messages are highlighted by quotation marks.
A tip offers advice or additional suggestions for improving the
operation.
Display illustrations show current settings and show what to
type. The multifunction key(s) to be pressed is / are marked in
black.

8ultimail Operator Manual

Safety tips 9
1 Safety tips
The ultimail is a digital metering system with an inkjet printer for metering letter mail.
The ultimail complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
• Installation and commissioning of the metering system ultimail are only done by
qualified personnel authorized by Francotyp-Postalia.
• Only operate the ultimail system on a grounded single-phase power socket.
• Use only the power and modem cables provided or approved by Francotyp-
Postalia. Make sure that cables are not damaged.
• Make sure the socket for connecting the ultimail is close by and easily accessible
at all times.
• Do not reach into the danger areas marked with a safety sign.
Keep long hair, fingers, loose clothing pieces, shawls and jewellery away from
moving machine parts.
• Do not remove any part of the safety and protective equipment.Do not make them
inoperative. Do not remove any parts of the housing.
• Never cover the ventilation slots in the housing.
• Pull out the power plug in the event of danger! Call the after-sales service.
• Make sure that no liquids or foreign objects penetrate the interior of the ultimail. If
this happens, pull out the power plug immediately. Have the ultimail metering
system checked by Francotyp-Postalia service before starting it up again.
• Only use original ink cartridges from Francotyp-Postalia. Observe the information
enclosed with every cartridge.
• Only use the batteries provided by Francotyp-Postalia. Observe the instructions
enclosed with the battery for correct use and disposal.
• Onlyhave maintenance and repair work done by qualified personnel authorized by
Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for
any damages.
• Observe the specific notes for moving the ultimail metering system on page 163 if
you wish to install the ultimail at another location.

ultimail Operator Manual
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2 A short description of the ultimail
The ultimail is a digital postage meter with horizontal letter
transport and ink jet technology (ink jet print with two ink
cartridges arranged side by side).
Structure Initsbasicversion,themeteringsystemconsistsofthepostage
meter, manual positioner and catch tray.
The postage meter is available as model
–ultimail 65 with a processing speed up to 65 letters per
minute
–ultimail 95 with a processing speed up to 90 letters per
minute.
Menu-supported
user interface
The user interface in the lit display will lead to the desired
results in a fast and safe way. Simply follow the instructions in
the display,whether for setting the meter imprint, modifying the
system settings or service functions, e.g. changing cartridges.
Help No illegal entries are allowed by the ultimail – you are informed
by an appropriate message. A help function offers additional
advice and support.
Metering On one glance, the home menu will show you the current set-
tings for the meter imprint. You simply position the letter – the
ultimail will seize the letter, meter it and place it in the catch tray
ready for dispatch.
You can meter
– mail pieces up to a thickness of ¼" (6.35 mm) of an ink
absorbent material.
– self-adhesive labels.
Logo imprint and
text messages
ultimail prints a logo of your choice on every mail piece. Also,
the ultimail has the ability to print user editable text messages
(SMS-texts).
TELESET Load new postage by TELESET procedure via the built-in
modem – fast, comfortably and, if necessary, 24 hours a day.
Protection against
unauthorized use
The MASTER card / USER card functionality protects the
ultimailagainstunauthorizeduseandfacilitatestheassignment
of individual access rights.

A short description of the ultimail 11
Additional functions You will quickly appreciate the following comfortable functions:
– Account function. Recording and accounting of postage
according to accounts.
– 6 short codes for frequently used postage imprint settings.
– Stamp of receipt. Imprint ‘Received on: …’ for stamping
incoming mail.
– Printing of account data, postage register states, system
information.
– Warning in case of high postage and too low amount of
postage available.
– Print offset for changing the postage imprint position on the
envelope.
– Telediagnostics. You can transfer important system data via
the built-in modem to the Francotyp-Postalia service.
Flexible and up to date New logos, type of mail endorsements or rate changes of the
United States Postal Service – you can easily load the latest
data in your ultimail.
Options The following components are available for functionality
extension:
–Internal scale. When the equipment includes an internal
scale, the ‘rate calculation’ function is available. The ultimail
calculates the postage on the basis of selected mailing data
in a fast and reliable way. Postage and type of mail
endorsement are set automatically.
–Label dispenser toprint self-adhesive labels for large / thick
mail pieces.
–Sealer. Automatic sealer for the ultimail 65 to moisten and
seal letters. The letters are positioned manually.
–Feeder. Automatic feeder with sealer for the ultimail 95. The
letters are separated from the stack, optionally moistened
and sealed, and fed to the ultimail 95 postage meter.
–Differential weighing. Weighing mode for convenient
metering of letter stacks. The ultimail determines the weight
ofthecompleteletterstackandsetsthepostagerateforeach
letter when feeding – according to the change in weight.
You will find an overview of the ultimail system components on
pages 194 to 196.

ultimail Operator Manual
12
3 Switching the ultimail ON / OFF
Use the power switch on the back of the
postage meter to switch the ultimail and
installed optional system components
ON / OFF.
Switching on
• Switch the power switch on the back of
the postage meter to the Iposition.
The display light goes on and a start
routine is initiated. All system compo-
nents are now checked and activated by
the ultimail. The self-test is accompanied
by signalling beeps and information on
display.
The home menu appears in the display.
The ultimail is ready for operation.
Note: The example shows the complete
home menu.
SCALES only appearswith a system with
internal scale.
ACCOUNT only appears if an access
card is plugged in or if access control is
switched off.
Power switch
(back of the
machine)
ON
Home menu (example)

Switching the ultimail ON / OFF 13
Switching off
Caution! Always switch the ultimail off
using the power switch. Never simply pull
the power cord or interrupt the power in
any other way before the printing system
hasmovedtosealedposition.Onlyinthat
way can you prevent drying and maintain
a constant printing quality.
• Make sure the ultimail displays the
home menu.
If necessary: call the home menu by
pressing the key.
• Switch the power switch to the
Oposition.
The ultimail finishes all operations which
are currently in process and moves the
printing systemto sealed position (switch
off routine “Shutting down machine”).
This process may take some time.
ultimail switches off thereafter. The dis-
play illumination switches off as well.
OFF
Power switch
(back of the
machine)

ultimail Operator Manual
14
4 ultimail Operating Basics
In this chapter you will learn about the basic ultimail functions and how to handle the
operating menu.
4.1 Access control by MASTER card / USER card
MASTER card and USER card, both designated as access cards, control access
rights to use the ultimail.
A MASTER card allows you to access all functions.
A USER card allows you to access selected functions only.
– Metering to the assigned account.
– Entering and changing of SMS-texts.
– Assigning a logo and SMS-text to the account.
The authorization for metering can be set so that no accesscard is necessary.
Then metering will be possible without MASTER card or USER card to all
accounts.
You will find an overview of the access rights on page 172.
How to plug the access card into the
card reader
• Plugaccesscardintothecardreaderin
the direction of the arrow. The chip on
the card should face downward.
• Push access card in as far as it goes.
You will feel the card snap in.
How to remove the access card
• Simply pull access card out of the card
reader.

ultimail Operating Basics 15
4.2 The operating menu
In this chapter you will get to know the home menu. The total of the ultimail user
interfaceworksinasimilarway.Youwill soongetusedtotheotherwindows(SET UP
menu, input, prompt, error message, help).
The home menu
The home menu appears after switching
on and successfulcompletion of the start
routine. On one glance, you will see all
settings for the metering process.
In the home menu, you can
– set the meter imprint (postage value,
type of mail endorsement, SMS-text,
logo, date)
– call saved meter imprint settings
(MEMORY)
– change to rate calculation (SCALES).
This rate calculation function is only
available on systems with internal
scale.
How menu sequences are visualized
The ‘path’ through the operating menu to
the different functions is represented in
this way:
SYSTEM SETTINGS MORE
TONE SIGNAL.
You will see menu names, options or
functions which you should select one
after the other bypressing the associated
multifunction keys.
For fast orientation you willfind an overview ofthe SET UPmenu on page 174.
Postage value
Status line
Number of
current account
Account name
Date of stamp
Logo
(advertising imprint)
Type of mail
endorsement
SMS-text
Input field
SET UP
SYSTEM SETTINGS
MORE
TONE SIGNAL

ultimail Operator Manual
16
4.3 Trial run
You can check the settings for metering
and the print quality by doing a trial run
with postage value “0.00” (zero imprint).
• Type the postage value “0” in the home
menu.
Thedigit“0”appearsatthebottomrightof
the status line.
• Confirm with thekey for postage value.
(This is the multifunction key at the top
right -directlynext to the postage value
display.)
Postage value is set to “0.00”.
• Place an empty envelope on the letter
receiving tray.
– side to be printed face up
– the upper edge flush to the letter
guide face.
• Push the envelope in until the letter
sensor recognizes the envelope and
starts letter transport.
The ultimail feeds the envelope, prints,
and places the printed envelope in the
catch tray.
You can also start letter transport with the key.
Position, in the same way, an empty envelope for trial run at the sealer or at
the feeder. For details how to handle sealer and feeder, read Chapter 5.
Letter guide face

ultimail Operating Basics 17
Check print quality
Make sure your ultimail prints flawless
meter imprints without misalignments.
UnitedStatesPostalServicereservesthe
right to reject illegible meter imprints.
• Examine the zero imprint. It must not
contain any gaps or misalignments.
Pay special attention to the data matrix
code.
This illustration shows a flawless imprint.
If the imprint exhibits misalignment:
• Adjust the ink cartridges (see
Chapter 14.3).
If the imprint contains gaps or blurs:
• Clean the ink cartridges (see
Chapter 14.4).
Misalignment
Gaps

ultimail Operator Manual
18
5 Metering
5.1 Preparations
5.1.1 Setting up catch tray
Thecatchtraycanbeadjustedtovariousenvelopeformats–uptoISO B4maximum.
You work without catch tray when processing larger formats.
• Slide the two limit guides until they fit
the envelope format you want to
process.
5.1.2 Adjust letter guide of the sealer (only sealer)
The letter guideensuresthat lettersare fed instraight run. You adjust theletter guide
to the envelope format using the bar. The format markings on the letter receiving tray
facilitate the adjustment.
Caution! For adjusting the letter guide, always hold in the recessed grip at
the bar. Never push or pull the adjustable letter guide. The letter guide might
break off.
• Folding the adjustable letter guide up
vertically to letter receiving tray: Simply
pressdowntherecessgripontheletter
guide.

Metering 19
Move the letter guide upwards.
• Holdthebarinthegriprecessandslide
it so that the letter guide outside is
directed to the suitable format marking.
Theletterguideisadjustedcorrectlyifthe
format marking arrow points to the
exterior of the letter guide.
For large deliveries:
• Adjust bar so that it is flush with the
housing edge.
• Fold letter guide down to letter receiv-
ing tray.

ultimail Operator Manual
20
5.1.3 Adjust letter guide of the feeder
(only feeder)
The letter guideensuresthat lettersare fed instraight run. You adjust theletter guide
to the envelope format using the bar. The format marks on the letter receiving tray
facilitate the adjustment.
Caution! For adjusting the letter guide, always hold in the recessed grip at
the bar. Never push or pull the adjustable letter guide. The letter guide might
break off.
• Folding the adjustable letter guide up
vertically to letter receiving tray: Simply
pressdowntherecessgripontheletter
guide.
Move the letter guide upwards.
• Holdthebarinthe griprecessandslide
it so that the exterior of the letter guide
is directed to the suitable format
marking.
Theletterguideisadjustedcorrectlyifthe
format marking arrow points to the
exterior of the letter guide.