FP myMail User manual

mymail
Metering System
Operator Manual

2
Please read this Operator Manual before using the
mymail postage meter. Please keep the manual
near the mymail at all times for reference.
This Operator Manual describes the mymail with
integrated scale as well as the optional accessory.
Quick Reference Guide The Quick Reference Guide gives you an overview
of the operating menu and metering with the mymail.
Installation Guide Please read the “Installation Guide” to find out how
to install and register the mymail.
The following keywords and symbols identify the
safety tips in this Operator Manual:
Warning! indicates a potential hazard which may
result in injury.
Caution! indicates a potential hazard that may result
in damage to the mymail or impair the metering
process.
The following symbols and text features are used in
this Operator Manual:
Press arrow keys – select / scroll
Press E-key (Enter) – confirm
Press C-key (Clear) – back / clear
Press numeric key(s) to enter values or letters.
“Log off” Elements from the operating menu (e.g. menu
names and messages) are highlighted by quotation
marks in the text.
A tip offers advice or additional suggestions for
improving the operation.
About this Operator Manual

3The operating panel
Display (showing the main menu)
Info key:
– Display information
– Close info window
Clear key
– Clear inputs
– Back to the higher menu
Arrow keys:
Scroll in a menu /
menu level
Enter key:
– Confirm inputs and selection
– Acknowledge error message
Home / Shift key:
– Selection: Return to main menu
– Text: Switch upper / lower case letters
– Numerical values: Enter decimal point
Numeric keys:
– Enter digits
– Enter letters
– Enter punctuation and special characters
Postage value
Weight
Account
Available
special characters:
? ! $ 1 % ” # & , . *
+ - = _ ( )[ ] < > / \

4mymail with scale
Card reader
with MASTER card
Letter slot
Display
Scale
Operating panel
ink cartridge below it
Battery compartment
(on the bottom)
Power connection
Phone line connection
Keyboard
Serial number plate
(on the bottom)
Connecting socket
for PC connection
cable

Contents 5
1 Safety tips _____________________________________________________ 8
2 A short description of the mymail _________________________________ 10
3 The ABC’s of mymail operation __________________________________ 11
3.1 The main menu __________________________________________ 11
3.2 The info window __________________________________________ 13
3.3 The mode of operation _____________________________________ 13
3.4 Enter text _______________________________________________ 16
3.5 Trial run ________________________________________________ 18
3.6 Access control by MASTER card _____________________________ 20
3.7 Switching the scale on and off _______________________________ 21
3.8 Standby ________________________________________________ 22
4 Metering ______________________________________________________ 23
4.1 Setting the meter imprint ___________________________________ 23
4.2 Positioning and metering a letter _____________________________ 26
4.3 Correcting the meter imprint on mail which has already been metered 27
4.4 Reply Mail metering _______________________________________ 29
4.5 Ending metering – logging off _______________________________ 30
5 Weighing and metering _________________________________________ 31
5.1 Selecting postal rates ______________________________________ 31
5.2 Changing and correcting postal rates _________________________ 34
5.3 Weighing and metering a letter ______________________________ 35
6 Quick select memories _________________________________________ 37
6.1 Saving settings ___________________________________________ 37
6.2 Load saved data __________________________________________ 38
6.3 Display saved data ________________________________________ 38
6.4 Renaming the quick select memories _________________________ 39
6.5 Clearing the quick select memories ___________________________ 40
6.6 Print the memory assignments _______________________________ 41
7 Account function ______________________________________________ 42
7.1 Metering on accounts ______________________________________ 42
7.2 Change account __________________________________________ 43
7.3 Setting up accounts _______________________________________ 44
7.4 Saving standard setting for an account ________________________ 45
7.5 Renaming accounts _______________________________________ 46
7.6 Deleting accounts _________________________________________ 47

mymail Operator Manual
6
8 Postage Register ______________________________________________ 48
9 Loading postage (PVD) – TELESET _______________________________ 50
10 Basic settings _________________________________________________ 52
10.1 Changing the origin Zip code ________________________________ 52
10.2 Reloading endorsements ___________________________________ 53
10.3 Update rate table _________________________________________ 54
10.4 Reloading advertising imprint _______________________________ 55
10.5 Delete advertising imprint __________________________________ 56
10.6 Setting a high postage value ________________________________ 57
10.7 Setting available postage warning ____________________________ 58
10.8 Changing standby time ____________________________________ 59
10.9 Setting the clock _________________________________________ 59
10.10 Internal modem – setting the outside dialing parameters __________ 62
10.11 Setting up mymail for operation with mailcredit __________________ 64
10.12 Changing the phone number of the TELESET data center _________ 66
10.13 Changing the remote diagnostics phone number ________________ 67
10.14 Switching access control on and off __________________________ 68
10.15 Printing reports __________________________________________ 69
10.16 Sending machine data to Service (Remote diagnostics) ___________ 70
10.17 Zeroing scale ____________________________________________ 71
10.18 Updating the mymail software _______________________________ 72
11 Maintenance and care __________________________________________ 73
11.1 Cleaning the mymail ______________________________________ 73
11.2 Checking the ink level _____________________________________ 73
11.3 Changing the ink cartridge __________________________________ 74
11.4 Cleaning the ink cartridge __________________________________ 80
11.5 Adjusting the ink cartridge __________________________________ 82
11.6 Test print _______________________________________________ 83
11.7 Changing the battery ______________________________________ 84
11.8 Hints for transporting the mymail _____________________________ 86
12 Error messages and help _______________________________________ 87
12.1 Error messages (alphabetically) _____________________________ 88
12.2 Helpful user tips __________________________________________ 93
12.3 Display diagnostics list ____________________________________ 96
12.4 Automatic error diagnosis (self-test) __________________________ 96

Contents 7
Appendix
Country codes _________________________________________________ 97
mymail menu tree ______________________________________________ 101
Technical Data ________________________________________________ 102
Customer Information ___________________________________________ 105
Glossary _____________________________________________________ 107
Index ________________________________________________________ 109
Service ______________________________________________________ 117

mymail Operator Manual
8
1 Safety tips
The mymail is a postage meter with an inkjet printer for metering letter mail.
The mymail complies with the pertinent safety regulations for office information
equipment.
Please observe the following tips for your own safety:
•Install and register the mymail according to the instructions in the installation guide.
•Only connect the mymail to a properly installed power socket. Make sure your office
power supply conforms to power requirements shown on the mymail’s serial
number plate.
•Make sure the socket for connecting the mymail is close by and easily accessible
at all times.
•Use only the cables provided or approved by FP Mailing Solutions. Make sure that
cables are not damaged.
•Pull out the power cord in the event of danger! Do not remove any parts of the
housing. Call the FP Mailing Solutions help line.
•Make sure that no liquids or foreign objects penetrate the interior of the mymail.
If this happens, pull out the power cord immediately. Contact FP Mailing Solutions
help line.
•We recommend to use only approved FP equipment and FP original parts.
The manufacturer FP has established reliability, safety and applicability.
The manufacturer cannot assess the reliability, safety and applicability for products
not approved by FP, and therefore not vouch for such products.
•Ingestion of the ink can be hazardous to your health. Avoid contact with the eyes.
Keep the ink cartridge away from children. Further instructions for use are enclosed
with the ink cartridge.
•Only use the batteries provided by FP Mailing Solutions. Observe the instructions
enclosed with the battery for correct use and disposal.
•Only have maintenance and repair work done by qualified personnel authorized by
FP Mailing Solutions. Otherwise your warranty will be voided. You will be liable for
any damages.

Safety tips 9
The Security Device (PSD) used in your postage meter was authorized according
to specifications of the United States Postal Service following an internationally
valid practice. To commensurate to this standard the cryptographic keys used by
the PSD have to be updated or exchanged after a specified period of time.
Please, make sure that the mymail contacts the Teleset Server at least once a
year (e.g. by executing TELESET with the value of ‘$ 0’), even if the mymail may
not be in use. Otherwise the Security Device may disable itself and will have to
be exchanged with costs for reconnecting the mymail.

mymail Operator Manual
10
2 A short description of the mymail
The mymail is the digital postage meter for small
mail volumes. It meters up to 17 letters per minute.
Metering – as easy as
using the phone
All the settings for the metering process can be
selected quickly. You just insert the letter and the
mymail starts printing. You will soon get used to
using your postage meter.
Integrated scale The mymail is available with an integrated 5 lb scale.
mymail uses this to calculate the exact postage
value for every mail piece.
Advertising imprint The mymail prints a logo of your choice on every
letter.
Loading postage - TELESET You can load postage very comfortably by TELESET
– at any time around the clock.
To connect to the TELESET data center, mymail
offers the following options:
–direct connection via the internal modem
–web access using a PC with mailcredit software.
Safe from unauthorized access If required, you can protect mymail against unau-
thorized access. Only persons with a MASTER card
authorized by you are allowed to use the mymail.
Additional functions You have 10 quick select memories at your disposal
for frequently used settings.
The account function allows separate tracking of
postage costs.
Flexible and always up to date Your new advertising imprint or a rate change of the
United States Postal Service – you can simply load
the latest data into your mymail.

The ABC’s of mymail operation 11
3 The ABC’s of mymail operation
In this chapter you will learn about the basic mymail
functions and how to handle the operating menu.
With the arrow keys and , the Enter key
and the Clear key you can move through the
menu.
For fast orientation you will find an overview of the
operating menu on page 101 and in the Quick
Reference Guide.
3.1 The main menu
Call the main menu
As soon as you connect mymail to a power socket or
activate it from standby by pressing any key, the
start routine begins.
The display lighting switches on. An hourglass and
the message “Please wait” appear in the display.
You clearly hear how the mymail runs a series of
internal tests.
Caution! Never lift up the operating panel during the
start routine. This can cause faults in the printing
system.
If more than one account is set up in the mymail, you
have to ‘log in’ to one of these accounts.
The main menu appears in the display. The example
shows the main menu of a mymail with no accounts
set up.
Arrow up key
down
Clear
key Enter
key

mymail Operator Manual
12
The main menu
The main menu is the ‘operations center’.
Here you set the postage value and meter your mail.
The displayed postage value appears in the meter
imprint.
An arrow in the display indicates that other menu
items are available and in which direction you can
scroll with the arrow keys.
If you are working with accounts, the main menu
displays the current account at the bottom right.
You can access the following menus / functions
from the main menu:
– “Rate” for calling up rate calculation feature
– “Mem” for displaying and selecting the saved
settings
– “Menu” for loading postage, showing system
information (register, rate table, …) and basic
settings (minimum funds, connection to the
Teleset data center, …), service functions (clean /
adjust ink cartridge, …) and further functions
(set up account, …)
– “Log off” for switching the mymail to standby.
The weight display appears only if all postal rates
required for rate calculation are set.
Return to the main menu
With the Home key you usually return to the main
menu directly from any point in the operating menu.
If the display currently shows an input box for a text
or a value or a prompt, you have to confirm this first
with or cancel it with . You cannot return to
the main menu before you do so.
Postage value
Current account
Menus
Weight display

The ABC’s of mymail operation 13
3.2 The info window
You can open an info window in the operating menu
with the Info key .
The info window serves exclusively for displaying
information. You cannot change settings or meter
here.
Possible info windows:
– Settings for the metering process
– Postal rates for rate calculation
– Assignments of the quick select memories
– Accounts (postage usage data and standard
settings).
If the info window contains several lines, you can
scroll with the arrow keys.
To close the info window, press the key again.
You can also leave the info window using or .
3.3 The mode of operation
This chapter describes how to ‘move’ in the operat-
ing menu, select menus and change settings. You
get to know the operating procedures in this Opera-
tor Manual.
Highlight the desired menu with the arrow keys
/ (highlight = bright letters against a dark
background).
Open the highlighted menu using the key.
You will see the menu level you are currently in at
the top left for your orientation. Arrows show in which
direction you can scroll in the current menu level.
Scroll with the arrow keys ( / ) until the desired
menu or the desired setting appears.
Confirm with the key.
Menu, highlighted
Menu level

mymail Operator Manual
14
You go back to the higher menu with .
Try it! Familiarize yourself with the operating menu
using the example overleaf.
The mymail ‘remembers’ where you left the menu
level. This menu item is selected automatically the
next time you select this menu level.
Presentation of the operating procedures
This manual presents operating procedures for
inputs / settings in the operating menu as follows:
Sequences of key symbols and displays show the
procedure. A short text describes the operating
steps.
Key symbols represent the following actions:
Press arrow keys (up / down ) – select / scroll.
Press E-key (Enter) – confirm.
Press C-key (Clear) – back / clear.
Press Home key – call main menu.
Press Info key – call an info window.
Press numeric key(s) to enter values or letters.

The ABC’s of mymail operation 15
Setting the “Advertising imprint 1”
Select “Menu” in the main menu with the arrow keys.
Confirm with .
Select “Set advert” with the arrow keys.
Confirm with .
Select “Advert 1” with the arrow keys.
Confirm with .
“Advert selected” appears briefly in the display.
Then you see the menu “Set advert” again.
Return to the main menu with or .
Example

mymail Operator Manual
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3.4 Enter text
Letters, punctuation marks and special characters
are assigned to the numeric keys for entering texts
such as account name or short dialing abbreviations.
The assignment is printed on every key.
On the key you will find much more than the
three special characters shown:
? ! $ 1 % ” # & , . * + - = _ ( )[ ] < > / \ .
You can switch between upper and lower case
letters with the key.
Enter blanks with the key.
Enter text
Press the appropriate numeric key as many times in
rapid succession as necessary to display the desired
character.
Wait until the cursor jumps to the right of the
character that has just been written.
Then enter the next character.
When you have entered the text, confirm with .
Clear text
You can clear text during input with the key.
Every keypress clears one character.
Punctuation
and special
characters
Upper and
lower case letters
Blanks

The ABC’s of mymail operation 17
Abort text input
Clear all characters with the key.
If you press the key again, you leave the input
window and abort the text input. The original text is
retained.
Changing quick select names
Assign the name “Letter” to “Memory 2”.
Select the function “Change name” (“Menu”
“Configuration” “Memories” “Memory 2”
“Change name”).
The mymail opens the input window for the quick
select name.
The factory set names for the 10 quick select
memories are “Memory 0” to “Memory 9”. Clear the
text letter by letter by repeatedly pressing the
key.
Then enter the text “Letter”:
Press 3 times (L).
Set lower case letters with .
Press twice (e).
Press once (t).
Press once (t).
Press twice (e).
Press 3 times (r).
When you have entered the text, confirm it with .
Example
Cursor

mymail Operator Manual
18
3.5 Trial run
You can check the settings for the metering process
as well as the imprint quality by doing a trial run with
postage value $ 0.00 (zero imprint).
Type the postage value “0” in the main menu and
confirm with .
To do the trial run, fold a sheet of paper (letter size)
down the middle.
Place the sheet folded edge first in the letter slot.
The sheet must touch the right hand edge of the
letter slot. Push the sheet into the letter slot as far as
it will go.
The sensor (in the back right hand corner of the
letter slot) recognizes a letter. The mymail starts the
trial run after a short time.
You can also use the “TestFrank” function to print a
zero imprint. To do this, select
“Menu” “Service” “TestFrank”.
Folded
edge

The ABC’s of mymail operation 19
Check print quality
Make sure your mymail prints flawless meter
imprints without misalignments.
Examine the zero imprint. It must not contain any
gaps or misalignments.
If the imprint exhibits misalignment:
Adjust the ink cartridge (see chapter 11.5).
If the imprint contains gaps:
Clean the ink cartridge (see chapter 11.4).
Correct:
Insufficient:
Misalignment
Insufficient:
Gaps

mymail Operator Manual
20
3.6 Access control by MASTER card
The mymail can be protected against unauthorized
use. In this case, only the MASTER card holder can
use the mymail.
If access is controlled by the MASTER card, the
prompt “Insert MasterCard” appears in the display.
Inserting card
Insert the MASTER card in the card reader on the
right hand side of the mymail. Make sure the chip
faces the rear of the unit.
Confirm the message “Insert MasterCard” with the
Enter key .
You now have access to all mymail functions.
Do not forget to remove the MASTER card after
finishing with the mymail.
Removing card
Simply pull the card out of the card reader.